BMW X5 Complaints

420 consumer complaints on file.

#11581064April 4, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578230March 19, 2024
ELECTRICAL SYSTEM
6 weeks after purchasing the car, the 'check engine' light came on. The dealer evaluated the car (although it took nearly 2 weeks to simply diagnose the issue) and found that the 'high voltage battery control module' was bad and needed replacement. Then, I waited 2 more weeks for the part to be shipped from Germany. Then, another 2 weeks waiting for installation. So - the car was in the service department for 6 weeks. Now, an alert has appeared on the dashboard - "Engine oil service required". The car only has 3920 miles on it. BMWs maintenance schedule requires the oil service to occur between 7 and 9K miles. This car has been a real disappointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577966March 18, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds while accelerating. Additionally, while the transmission was in reverse (R), the brake pedal was depressed, but the vehicle failed to stop immediately. An unknown warning light was illuminated. The contact became aware of NHTSA Campaign Number: [XXX] (Electronic Stability Control, Service Brakes) associated with the VIN from Cars.com. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576435March 10, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I purchased a new BMW x5 50e in September 2023. It currently has 1601 miles. As I was getting onto the freeway onramp on 3/7/24, I felt the SUV losing power and got an error message (actually 2). The first message indicated the "High-voltage system," telling me I could continue driving but should have the system checked. The second message stated a "Drive train malfunction" and indicated roadside assistance was not needed. The error messages provided incorrect guidance as I lost all power to drive the SUV. I could drift the SUV over to the shoulder of the onramp. Fortunately, I had not fully gotten onto the freeway, or I could have been hit when the SUV lost power. The car had no power and would not drive. There was no warning of malfunction prior to the sudden loss of power and the simultaneous appearance of the warning message - one followed by another. I tried restarting the SUV, but it would immediately shift back to Park. It was not drivable, and I had to have it towed by AAA to the dealership. The malfunction has the potential to result in a catastrophic outcome. Upon researching the issue online, I found there are several other BMW owners with the same issue; some have been unable to have the problem fixed. The BMW dealer was not yet able to determine the underlying problems and deny this is a known issue (although it is). They told me they have contacted BMW NA and are waiting to hear back. I was told they did not have a loaner and they had done me a favor by putting my car ahead of others. They will not return my calls (only text messages) and cannot give me information about the problem or timeframe I will go without a car. I read others had similar issues and must have their car repurchased by BMW NA. This seems to be a problem BMW is aware of. I do not know if I can ever feel safe in this SUV - there will always be the concern of the SUV running out of power on the freeway or in isolated areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571458February 12, 2024
VISIBILITY/WIPER
- As we were driving down a largely empty highway ([XXX] near Pollock Pines, CA), we heard an extremely loud bang. We looked back and the large rear sunroof (the non-moving one) had exploded - the glass was crazed with shatter fragments and continued to audibly crackle for several minutes. No significant sections of the glass had fallen out, but there were small splinters of glass (< 1mm in size) all over the cabin including on our 4 month old in the rear seat. - The vehicle is currently at the dealer service center awaiting service. It is available for inspection on request. As far as I know it has only been inspected by me and the dealer service representative. - The explosive sound caused a significant distraction while driving, and the glass fragments that rained into the cabin resulted in a minor injury to my hand and posed a risk of internal and external lacerations to all of us. - At no point were there any warnings prior to the explosion. Afterwards, there were also no warnings, though the problem was obvious. There are several nearly-simultaneous reports of this on new X5s: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11569477February 2, 2024
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
We purchased the car June 3rd 2023. Since purchase the car has given a Check engine light over6 times and the Expansion Valves have been replaced. It has spend 50+ days in service since purchase. On 1/26/24 the High Voltage system light cam eon and the car is back for repairs for 7 days and still not resolved. The automated parking systems are prone to errors and have nearly cased accidents. Luckily I intervened and stopped using them. The eSim features that are advertised do not work. I have spoken to BMW NA and hey have not been helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568493January 29, 2024
BACK OVER PREVENTION
The contact owns a 2021 BMW X5. The contact stated that while reversing at night, there was not adequate lighting to view the surroundings behind the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who stated that the battery was low. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567738January 25, 2024
ELECTRICAL SYSTEM, ENGINE
I took ownership of the vehicle on 12/23/23 and Had a Drivetrain and High Voltage warning on 1/13/24. Dealer took vehicle on 1/18/24 with approximately 925 miles and returned vehicle on 1/22/24. On 1/25/24 I now have a check engine light on. I am not sure what can be done to fix this, but I am very concerned that this will be an ongoing issue with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566434January 19, 2024
ELECTRICAL SYSTEM
My vehicle has experienced failure of the power control system 4 times. The issue first occurred at 9,905 miles 8 months after my new car purchase. The dealer has attempted repairs under BMW corporate guidance yet the same failure has occurred repeatedly. When the failure occurs a warning message instructs that you stop driving immediately. The failure can cause malfunction of power systems. In the most recent incident on January 9 the power steering began to fail. Given the inability to correct the problem and having to cease driving when the malfunction occurs I believe the vehicle is unsafe to drive. I contacted BMW North America after the most recent repair and they are unwilling to replace car. They offered me $1,500 loyalty credit despite the fact that the car has proven unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566159January 17, 2024
UNKNOWN OR OTHER
Drivetrain failure reported on dash. Car stutter during drive but continued without any breakdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566088January 17, 2024
POWER TRAIN, ELECTRICAL SYSTEM
2nd time receiving a DriveTrain and High Voltage warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566082January 17, 2024
POWER TRAIN
Powertrain high voltage error. Check engine light. The car has been to the dealership twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565852January 16, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Drivetrain malfunction error that disabled the vehicle. Software update done by dealer, but dealer is unsure if that is the repair. Many other owners of the 50e are having issues. All are related to the high voltage battery system. Car will not operate when error occurs. BMW has refused to publish a TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565719January 16, 2024
ELECTRICAL SYSTEM, ENGINE
Purchased a new 2024 BMW xDRIVE 50e on 9/23/2024, then on 9/28/2023 X5 50e did not start due to Drivetrain Malfunction and had to be flat towed to dealer. Its been 108 days (1/16/2024) since X5 has been in for repairs due to BMU (Battery Management Unit). With a new part from Germany, Service Department with BMWNA technical assistance have not been able to resolve problem. BMWNA has reluctantly initiated a Buyback of vehicle this month. According to BMW forum (Bimmerpost) this is a chronic and systematic problem with many owners registering the same problem and looking for solutions. BMW needs to initiate a Recall or send out a TSB (Technical Service Bulletin) to all dealer to make them aware of this chronic problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563179January 2, 2024
STEERING, SUSPENSION, WHEELS
My relatively brand new BMW X5 with only 7,500 miles was parked in an enclosed parking garage with valet service. The car only had its warranty service about 7 weeks ago and was in fine condition. There were no issues with the suspension or steering. There was no accident and the car has never gone over a hard bump or pothole. The lower right front control arm snapped cleanly as if from metal fatigue as a valet attempted to retrieve my car. The car was rendered inoperable, and thankfully this accident did not occur on the road. The car was towed to the dealership where they informed me the damage would require $16k - $18k of repairs to the axle, steering column and a host of related systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561951December 26, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
On Wednesday, December 20, 2023, shortly after 8:30 p.m., I turned into the driveway for my Columbia residence and proceeded with caution toward my carport. The weather was clear, with no rain or ice, and my driveway was free of all obstacles. My 2021 BMW X5 began to accelerate and move forward at a dangerous speed. Though I applied the brakes, they were unresponsive, and the vehicle collided, with force, into the brick steps at the carport entrance to my home. Upon impact, all airbags in the vehicle deployed, and the emergency response system was activated. Prior to impact, none of the vehicle’s safety monitoring features responded. These would include the system by which the vehicle’s speed is regulated whenever a vehicle on the roadway, in front of the X5, slows down or brakes. Neither did the warning system activate – the system that monitors the presence of obstacles in front of or behind the X5. The 2021 BMW X5 sustained significant front-end damage in the collision, and my residence was also damaged by the vehicle. I deny that the incident was operator error and believe it to have been the result of a vehicle or computer malfunction. Interestingly enough, the X5 had been serviced by BMW of Columbia on Tuesday, December 12, 2023. That routine service included a brake flush.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11561575December 22, 2023
AIR BAGS, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was pulling into a parking spot. I was riding slowly into the correct position. Immediately the car went into full acceleration. Knocked the parked car in front about 8 feet, turned and knocked another car on the side. I stood on the breaks, it went another 10 feet and engine stopped. I never heard this level of acceleration of engine ever before. The airbags for me and my passenger did not open. I think this spurious acceleration is a control system defect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11557267November 28, 2023
UNKNOWN OR OTHER
My 2024 BMW caught on fire while I was driving it. A couple weeks prior my dashboard went out but resolved on its own in 24 hours. Before the fire I had no other issues with my vehicle. My insurance company was notified the night of the incident. However they didn’t start the investigation for 2 weeks until after I called to get an update. I then contacted BMW who has now started an investigation alongside my insurance company.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11556411November 22, 2023
TIRES:TREAD/BELT
The contact owns a 2023 BMW X5 equipped with Continental Tires, Tire Line: Premium Contact 6 SSR, Front Passenger's Side Tire Size: 275/40R/21, DOT Number: A349D74A, Rear Passenger's Side Tire Size: 315/35/R21 YXL, DOT Number: A372D74B. The contact stated while driving 25 MPH, there was an abnormal clunk while the tires were rotating, and a message indicating that the tire pressure was low was displayed. The contact pulled in front of the residence and parked the vehicle. Upon inspecting the tires, the contact noticed that there was a large bulge on the tread of the front passenger's side tire. The vehicle was towed to the dealer, where the front passenger's side tire was replaced. The tire was original equipment. The contact stated that while starting the vehicle on another occasion a message indicating that the tire pressure was low, was displayed. Upon inspecting the vehicle, the contact noticed that there was a bulge on the tread of the rear passengers' side tire. The vehicle was taken to another dealer, BMW of Sarasota (5151 Clark Rd, Sarasota, FL 34233), where the tire was replaced. The tire was original equipment. The vehicle manufacturer was notified of the failure and referred the contact to the tire manufacturer. The tire manufacturer was not notified of the failure. The front passenger's side tire failure mileage was approximately 5,700. The rear passenger's side tire failure mileage was approximately 7,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553579November 4, 2023
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
UNKNOWN
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0

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