BMW X1 Complaints

853 consumer complaints on file.

#11631598December 19, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630899December 16, 2024
ENGINE
This is a complaint surrounding the recall on the vehicle. I have called the dealerships closest to me 4 times over the last month and a half to remedy with no such luck. My car 12/15, was smoking from the water pump location in the engine. It has done this when driving for more than 20 minutes or driving for the first time if taking the weekend off from doing so. There is a burning smell that comes in from the vents. I have had the oil changed and inspected, there was no leak found either time. there is "no remedy available" according to the dealership but this has been ongoing for 4 months. There is a fire hazard, I have relayed that I have seen smoke but have to drive the car as it is a daily driver for my family. no solution, even temporary has been discussed from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630830December 15, 2024
POWER TRAIN
When shifting vehicle to park "Secure Vehicle Against Rolling" warning displays on iDrive and warning message center along with "contact BMW service center". Shifter assembly failed internally. $850 shifter assembly has a $10 internal spring that broke and requires replacement. My safety at risk due to vehicle being unsafe when parked and possibly allowed to roll if not secured. Problem can be reproduced at all times when parking vehicle. Warning is also present at start up. Dealership quoted over $3000 to replace shifter assembly. There is no incident or damage to vehicle and it has not been inspected by manufacturer, police, or insurance reps. Warning lights came on after shifter assembly internal spring failure and continually afterwards while parking and starting the vehicle. Must accept warning message on iDrive system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630766December 14, 2024
SERVICE BRAKES
"Secure vehicle against rolling" warning light comes on even while driving. It is a $10 spring but the dealer wants $3500+ to replace it. The entire center section and console needs to be taken apart just to get to the spring. Countless reports of this ... BMW is very casual about the concern and adamant on ignoring customer complaints ,but this is a serious safty issue involving the emergency brake and nonstop warning lights, this should be covered. Please enforce laws so that BMW gives proper attention to this vehicle brakes/transmission issue immediately and issue recall for the faulty parts. There are numerous folks having this issue and BMW is outright ignoring customer complaints. See some of the complaints from other below. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630635December 13, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am filing this complaint regarding the unresolved safety recall for the Integrated Brake System (IBS) on my 2023 BMW X1. The recall, issued in February 2024, addresses critical safety issues, including the potential loss of power brake assist, Antilock Brake System (ABS) failure, and compromised Dynamic Stability Control (DSC). These defects increase the risk of accidents, particularly in emergency braking situations or poor driving conditions. Since the recall’s announcement, BMW Corporate has repeatedly confirmed that no official remedy is available, most recently in December 2024. However, my original dealership, BMW of Norwood, recently contacted me and claimed they could perform the repair immediately. This is contradictory and suspicious, as I had escalated the issue to BMW Corporate earlier in the week and mentioned my intent to seek legal counsel. Additionally, I have attempted to appraise or trade my vehicle multiple times since August 2024, but the recall has made this impossible, leaving me with financial and safety concerns. The dealership’s sudden claim that parts are available, without issuing a formal notice or providing documentation, raises concerns about improper recall handling or miscommunication between BMW Corporate and its dealerships. This delay, coupled with inconsistent information, leaves me and other affected customers at ongoing risk. I respectfully request that NHTSA investigate BMW’s handling of this recall, ensure a consistent remedy is made available to all affected vehicles, and confirm that proper communication and compliance protocols are followed. Desired Outcome: 1.Investigate BMW’s recall handling and determine if a remedy exists. 2.Ensure consistent and accurate communication about recall remedies. 3.Require BMW to provide official documentation to affected customers when the recall is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629855December 10, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629943December 10, 2024
ENGINE, UNKNOWN OR OTHER
Water pump recall has not been provided since the month of August . Engine light warning light just appeared on my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629623December 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact leased a 2024 BMW X1. The contact stated that while driving at 20 MPH, the sun obstructed her driving view, she lost control and crashed into an electrical pole. There were no warning lights. The automatic braking system did not engage. The air bags deployed. The contact was taken by ambulance to the hospital due to head, neck, back, and chest injuries. The police informed her the vehicle may be totaled. A police report was filed. There was no reported fire. The vehicle was towed to a tow lot. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11629173December 6, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2015 BMW X1. The contact stated after reversing out of the driveway and shifting into drive(D), the vehicle failed to respond. There was no warning light illuminated. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed. The contact stated that the failure had been recurring. Additionally, the contact stated while accelerating from a complete stop, the vehicle stalled. The contact was able to pull to the side of the road, where the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. Additionally, the dealer determined that the engine computer needed to be reset to clear diagnostic trouble codes, and that the vehicle needed to be test-driven afterwards. The vehicle was repaired; however, the dealer also recommended that the battery be replaced. The battery was not replaced. The contact stated while attempting to start the vehicle, the vehicle failed to start. The dealer was notified of the issue and informed the contact that the battery needed to be replaced. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628993December 5, 2024
TIRES:TREAD/BELT, TIRES
225/50 R18. Purchased in March 2024 and tread is already at 4/32 and 5/32 as of Dec 2024 for 2 of them. Tires driven for 13K miles. This is completely unacceptable and unsafe. I believe there is a defect, for tires to be so new and tread to be degrading so quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628998December 5, 2024
SERVICE BRAKES
"Secure vehicle against rolling" warning light comes on even while driving. It is a $3 spring but the dealer wants $3500 to replace it. The entire center section and console needs to be taken apart just to get to the spring. Countless reports of this ... BMW should not ignore this, as they have, but involving the emergency brake and nonstop warning lights, this should be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629064December 5, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact stated while driving 60 MPH in the middle lane of a freeway, the electronic parking brake engaged unintendedly, causing to vehicle to jerk to a stop. The electronic parking brake warning light was illuminated. The contact depressed the accelerator pedal and resumed normal driving; however, the failure recurred intermittently while driving. The contact was able to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed while driving to the residence. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); and the vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was repaired; however, the contact was concerned about the safety of the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628788December 4, 2024
UNKNOWN OR OTHER
After I got my 2016 BMW X1 from Service, I heard a rough sound when I reversed the vehicle from Park. After a few days, I noticed my vehicle showing an error saying "Secure Vehicle against rolling" every time I parked the vehicle and advising me to use my hand brake. I then did some search on the web and finally took it for servicing at BMW Rockville, Maryland where the service department is managed by Auto Nation. They gave me a quote for around $2500 to fix this issue. Based on the research of this issue on the web, it looks like a $10 spring malfunction causes this issue. I have less than 55,000 miles on my vehicle. I am not sure if this issue is caused by some incorrect service work performed by Auto Nation The report from Auto Nation is at the link below [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628459December 3, 2024
UNKNOWN OR OTHER
My 2016 X1 is showing in the dashboard a “secure vehicle against rolling” transmission message; the fault is due to a little spring in the selector level which has been reported in other BMW and MINI models. I recently found a report in the NHTSA website related to a 10 year warranty extension for the Mini [XXX] ) but it does not include the X1 model, which suffers from the same type of defect. The warning showed up for the first time on Tuesday [XXX]. I have made an appointment with the car dealer to diagnose the issue. Multiple X1 owners have reported the same issue in multiple forums, for example: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628584December 3, 2024
ENGINE
The contact owns a 2013 BMW X1. The contact stated while driving at an undisclosed speed, the engine overheated with a message that the engine was overheating displayed. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for further assistance The approximate failure mileage was 93,288.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628676December 3, 2024
ENGINE
The contact owns a 2014 BMW X1. The contact stated while starting the vehicle, there was a cloud of blue and white smoke coming from the engine. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact related the failure to TSB: SI B11 16 15 (Smoke from Exhaust when Starting a Cold Engine); however, the vehicle was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627519November 26, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627270November 25, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal burning odor coming from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627373November 25, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The touch screen on the passenger side wasn't functional - it was completely black except for a small BMW logo. Tried turning off the car and turning it back on, but that didn't solve the problem. As a result I was unable to change the temperature/AC, use navigation or the back up camera - important safety and comfort features. A few hours later when I returned to use the car it was functioning properly. The issue continued, and on August 15, 2024 the car was brought to the service center for evaluation (car was dropped off while the screen was black) - car was evaluated, reset and returned on 8/16 claiming the issue was resolved. (2 days) However: When we got the keys and pulled the car into the driveway the screen was black, again! The following week, the car was returned to the service center - issue could not be recreated so BMW agreed to replace the entire computer system. Today, when dropping off the car for the integrated breaking system recall, I was offered an x1 loaner from the dealership. When I turned on the car it also had a black screen on the passenger side - needless to say I requested another vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626633November 21, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Service Brakes, Hydraulic, Electronic Stability Control - (ESC); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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