BMW R 1200 GS Complaints

325 consumer complaints on file.

#11123610August 31, 2018
SERVICE BRAKES
WHILE COMING TO A STOP LIGHT AND BRAKING BOTH FRONT AND REAR BRAKES HIT A BUMP ON THE ROAD. I HEAR A NOISE COMING FROM THE REAR TIRE THEREFORE I PULLED OVER TO A GAS STATION TO INSPECT AND SAW THE CALIPER MOUNT BRACE SEVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114771July 31, 2018
ELECTRICAL SYSTEM
MULTIPLE FUEL STRP FAILURES, RESULTING IN LOSS OF FUEL RELATED WARNINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113287July 24, 2018
FUEL/PROPULSION SYSTEM
THE FUEL PUMP FLANGE CRACKED AND FUEL SPRAYED ALL OVER ME COVERING THE MOTORCYCLE AND MYSELF WITH GASOLINE. THE MOTORCYCLE WAS IN MOTION AND I WAS NOT ABLE TO STOP IMMEDIATELY. I WAS DRIVING TO WORK ON A HIGHWAY AND A SIDE STREET. THE PART THAT CASUED THE ISSUE WAS A FUEL PUMP FLANGE. THIS PART WAS REPAIRED UNDER RECALL 13V-617 IN JULY OF 2015. THE RECALL FIX FAILED AND IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11110571July 10, 2018
SERVICE BRAKES
REAR BRAKE REQUIRES MORE AND MORE TRAVEL UNTILL IT HIT THE STOP..NO REAR BRAKE. BLEEDING BRAKE SOLVES FOR A MONTH OR TWO, THEN CYCLE BEGINS AGAIN. BMW SAYS BLEED BRAKES EVERY 2 YEARS, I HAVE TO DO IT AT LEAST EVERY OIL CHANGE (6000 MILES). DEALER IS AWARE OF PROBLEM, HAS NO SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100023June 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, SUSPENSION
CONTROL BUTTONS ON LEFT HANDLEBAR FAILING AFFECTING CRUISE CONTROL, SUSPENSION SETTINGS, AND RIDE MODE WHICH AFFECTS ENGINE PERFORMANCE. BUTTON FAILURES OCCUR JUST OUTSIDE OF WARRANTY AND WHEN MOTORCYCLE IS IN OPERATION AND SUSPENSION AND ENGINE CONTROL SYSTEMS ARE OPERATIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099088May 31, 2018
VEHICLE SPEED CONTROL
THE VEHICLE SPEEDOMETER MALFUNCTIONED AND RECORDS A SPEED 20 MPH BELOW ACTUAL SPEED. THIS LED TO BOTH A SAFETY RISK DUE TO EXCESSIVE SPEED AND AN INABILITY TO ACCURATELY COMPLY WITH THE SPEED LIMIT. EXCESSIVE SPEED IS THE #1 CAUSE OF MOTORCYCLE ACCIDENTS. I NEARLY EXPERIENCE AN ACCIDENT DUE TO INACCURATE SPEEDOMETER READING ON A CURVY ROAD. I CALLED BMW AND COMPLAINED ABOUT THIS SAFETY RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097641May 23, 2018
SERVICE BRAKES
I HAD LESS THAN 6000 MILES ON MY BMW R1200GS ADVENTURE AND NOTICED THAT I HAD NO REAR BAKE AT ALL WHEN I WAS RIDING OFF ROAD WITH MY "ENDURO PRO" MODE ENGAGED. THIS ALLOWS ME TO USE THE REAR BRAKE IN AN OFF ROAD MODE AND SHUTS DOWN ABS AND TRACTION CONTROL.. I NOTICED THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE WITH THIS MOTORCYCLE. SEE ADVRIDER.COM AND SEARCH REAR BRAKE FAILURE ON BMW R1200GS. I TOOK IT TO THE DEALER AND THEY BLED THE BRAKES. THEY NOW WORK FINE. IT HAD BEEN SUGGESTED BY OTHERS THAT THE BREMBO REAR MASTER CYLINDER IS TO BLAME. IT ALLEGEDLY ALLOWS AIR INTO THE SYSTEM.SOME DEALERS HAVE REPLACED THIS AND IT HAS SOLVED THE PROBLEM. THE BRAKE SHOES WERE IN GOOD SHAPE AND WERE NOT REPLACED. I AM ASKING THAT YOU LOOK INTO THIS AS FAILURE OF THE REAR BRAKE COULD CAUSE SERIOUS INJURY ESPECIALLY OFF ROAD AND GOING DOWNHILL. THIS IS WHERE THE REAR BRAKE IS VERY IMPORTANT. VERY RESPECTFULLY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092238May 7, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE RIDING THE MOTORCYCLE AT HIGHWAY SPEEDS, THE ENGINE GOES INTO A FAULTED STATE SPONTANEOUSLY WITH NO WARNING PRIOR, THE ECU IS FAULTING AND PUTTING THE ENGINE INTO "LIMP MODE" WHICH IS ALMOST EQUIVALENT OF COMPLETELY KILLING THE ENGINE THE WAY IT IS CURRENTLY DONE, AND YOU ARE LEFT TO NAVIGATE OFF THE HIGHWAY IN A SEVERELY DEBILITATED STATE OF OPERATION. THE ENGINE IS PROGRAMMED WITH A "LIMP MODE" FAULT I ASSUME TO SAVE THE ENGINE? BUT MY COMPLAINT IS , THE WAY IT CURRENTLY OPERATES ON THE MOTORCYCLE,IT IS PATENTLY "UNSAFE" AND PUTS THE RIDER OR OPERATOR AND PASSENGER IN A VERY DANGEROUS SITUATION SHOULD THE "LIMP MODE" FAULT BE ENGAGED . I DON'T UNDERSTAND THE NEED FOR THIS, WITHOUT ANY NOTICEABLE CHANGE IN THE WAY THE MOTOR IS RUNNING INITIALLY, WHATEVER THE ENGINE CONTROL COMPUTER IS SEEING, IS AN ANOMALY . IN THE CASE OF MY PERSONAL INCIDENT, I WAS DRIVING HOME FROM THE DEALERSHIP AND IN TRAFFIC ON A 4 LANE HIGHWAY . THE MOTORCYCLE WAS RUNNING FLAWLESSLY AND JUST SUDDENLY IT FELT AS IF THE SWITCH WAS TURNED OFF. THE THROTTLE WAS NON RESPONSIVE INITIALLY, AND AFTER, ONLY MINUTELY. I WAS ABLE TO NAVIGATE OFF THE HIGHWAY TO THE SHOULDER OF THE ROADWAY, AS LUCKILY THE TRAFFIC WAS VERY LIGHT AT THIS PLACE AND TIME. HAD I BEEN IN HEAVY TRAFFIC UNDER DIFFERENT CONDITIONS, THIS COULD HAVE ENDED VERY DIFFERENTLY AND I DON'T MEAN THAT IN A GOOD WAY. IT HAS SUBSEQUENTLY BEEN IN THE REPAIR SHOP OF BMW DEALERS 2X FOR THIS ISSUE, AND NOW IS IN FOR THE 3RD TIME AS THEY HAVE TO DATE, BEEN UNSUCCESSFUL IN FINDING AND CORRECTING THE ROOT CAUSE OF THE ISSUE. THERE ARE APPARENTLY MALFUNCTIONS WITHIN THE ELECTRICAL COMPONENTS ON THE MOTORCYCLE, THAT ARE FALSE READINGS, MOMENTARY "BLIPS" , OR SOMETHING LIKE THAT -- WHICH FOOLS THE COMPUTER AND TRIGGERS THE "LIMP MODE" FAULT TO ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083669April 6, 2018
FUEL/PROPULSION SYSTEM
THE FUEL PUMP FLANGE CONNECTION IS CRACKED AND LEAKING FUEL. THERE ARE MULTIPLE PICTURES VIDEOS AND THREADS REGARDING RECALLS FOR THE EXACT SAME FUEL LEAK THAT I AM EXPERIENCING ON THE INTERNET. HOWEVER WHEN I CALLED BMW OF NORTH AMERICA THEY TELL ME THAT MY MOTORCYCLE IS NOT INCLUDED IN THE RECALL. CLEARLY THIS TYPE OF FUEL LEAK REPRESENTS A FIRE HAZARD AND DIRECT LIFE SAFETY ISSUE. MY QUESTION IS HOW CAN MY PARTICULAR MOTORCYCLE BE EXCLUDED FROM THIS WELL PUBLICIZED BMW RECALL SITUATION ?? FORTUNATELY I DISCOVERED THE FUEL LEAK IN MY GARAGE AND NOT WHILE GOING 70 MPH DOWN THE INTERSTATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066189February 1, 2018
SUSPENSION
I WAS NEVER NOTIFIED ABOUT AN IMPORTANT SAFETY RECALL. NO NOTIFICATION VIA MAIL, EMAIL, PHONE CALL, ETC. I WAS ONLY ALERTED TO THIS RECALL WHEN I BROUGHT MY BMW MOTORCYCLE BACK TO THE BMW DEALER FOR NON-RELATED WARRANTY WORK. THE DEALER WAS VERY SURPRISED I HAD NOT HAD THE FRONT FORK RECALL DONE, AND MY REPLY WAS THAT I WAS NEVER NOTIFIED. THIS IS SAFETY RECALL # 17V-438, FYI. THIS RECALL BEGAN IN AUGUST, 2017. NO NOTIFICATION IS VERY SURPRISING AND UPSETTING TO ME, AS I PURCHASED THIS BMW MOTORCYCLE BRAND NEW AT THIS DEALER, SO BMW CLEARLY HAS MY INFORMATION ON FILE. MY INFO HAS NOT CHANGED SINCE PURCHASE OF THIS MOTORCYCLE IN AUGUST OF 2016. IN MY OPINION, THIS IS A VERY IMPORTANT SAFETY RECALL DEALING WITH THE FRONT FORKS OF A MOTORCYCLE. WHAT WENT WRONG HERE WITH NO NOTIFICATION??? I HAVE RECEIVED WRITTEN NOTIFICATION OF RECALLS ON MANY OTHER VEHICLES OVER THE YEARS (SUCH AS TAKATA INFLATORS), BUT NOTHING FROM BMW ON THIS MOTORCYCLE, EXCEPT BEING SURPRISED BY THE DEALER OVER 5 MONTHS AFTER THE RECALL BEGAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056551December 26, 2017
FUEL/PROPULSION SYSTEM
FUEL PUMP STARTING LEAKING WHILE ENGINE IS RUNNING. THIS IS A KNOWN PROBLEM FOR THIS MODEL, BUT NOT FOR MY MODEL YEAR 2012. OBVIOUSLY, THE DEFECT WASN'T CORRECTED ON MY BIKE, CAUSING A DANGEROUS SITUATION. I AM PLANNING ON BRINGING THE MOTORCYCLE TO THE SHOP TOMORROW FOR REMEDIATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045584November 13, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2014 BMW R1200 GS ADVENTURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V438000(SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042277November 2, 2017
UNKNOWN OR OTHER
REAR REFLECTOR RECALL. THE DEALER WILL NOT INSTALL THE MOUNTING RACK FOR THE REAR SIDES LUGGAGE OR THE LUGGAGE WITH MY NEW BIKE. THEY ARE WAITING ON THE FIX BEFORE THEY WILL RELEASE THESE PARTS. BEEN WAITING FOR MONTHS????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033434October 15, 2017
SUSPENSION
RECALL CAMPAIGN NO. 17V-438: FRONT FORK RECEIVED A SAFETY RECALL IN AUGUST 2017 CONTACTED MY BMW DEALERSHIP AND THEY SAID THAT THEY WHERE NOT EXPECTING THE PART FROM BMW ANY TIME SOON TO DO THE REPAIR? MID OCTOBRE KNOW AND STILL NO RESULTS! HOW IMPORTANT MUST THIS BE FOR BMW TO TAKE ACTION? THANKS FOR LOOKING INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030033September 26, 2017
SUSPENSION
BMW MOTORCYCLE RECALL CAMPAIGN 17V-438 - FRONT FORK. I RECEIVED A RECALL NOTICE FROM BMW IN AUGUST 2017 AND SENT THE MOTORCYCLE TO THE DEALER TO HAVE THE WARRANTY/RECALL REPAIR CONDUCTED. THE MOTORCYCLE HAS BEEN AT MORTON'S BMW IN FREDERICKSBURG, VA SINCE 09 SEPTEMBER AND BMW HAS STILL NOT SENT THE DEALER THE REPAIR PARTS. I SENT BMW OF NORTH AMERICA A DETAILED EMAIL ON 24 SEPTEMBER AND THEY HAVE YET TO RESPOND AND EXPLAIN WHY THEY WILL NOT FIX MY MOTORCYCLE WITHIN A REASONABLE PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021750September 6, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2015 BMW R1200 GS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V438000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN BMW DEALER OF MANHATTAN, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003565July 7, 2017
FUEL/PROPULSION SYSTEM
I WAS ACCELERATING ON THE ON-RAMP TO MERGE IN TO THE SLOW LANE WITH HEAVY TRAFFIC ON THE 80 NORTH BOUND HEADING HOME. I HAD JUST SHIFTED THE MOTORCYCLE IN TO 3RD GEAR WHEN IT LOST ALL POWER AND STARTED SLOWING DOWN. THE NEXT EXIT WAS NOT AVAILABLE TO REACH SAFELY AND MY ONLY OPTION WAS TO COAST INTO THE SIDE EMERGENCY LANE. AS I WAS INVESTIGATING THE ISSUE A SMALL PLASTIC PULLEY FORM THE LEFT SIDE THROTTLE-BODY FELL TO THE GROUND. I'M CURRENTLY CONTACTING BMW MOTORCYCLES AS THIS WAS A SERIOUS SAFETY ISSUE THAT PUT ME IN HARMS WAY. THIS PLASTIC PIECE IS UNDER CONSTANT TENSION AND IN MY OPINION SHOULD NEVER HAVE BEEN MAKE OF PLASTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001223June 25, 2017
SERVICE BRAKES
ABS PUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000804June 23, 2017
SUSPENSION
ON MAY 13, 2017, WHILE RIDING MY 2016 BMW R1200GS WITH 11500 MILES, ONE OF MY RIDING PARTNERS NOTICED OIL LEAKING FROM THE SUSPENSION FORK TUBES. AFTER PEELING THE RUBBER BOOTS THAT COVER THE STANCHIONS, WE NOTICED THAT BOTH STANCHIONS ON THE BIKE HAD SEPARATED. I WOULDN'T HAVE KNOWN ABOUT IT, EXCEPT ONE OF THE PERSONS WITH WHOM I WAS RIDING, HAD THE SAME ISSUE HAPPEN WITH HIS 2013 BMW R1200GS. I STILL HAD TO RIDE 170 MILES HOME WITH 15 MILES OF IT ON DIRT. I RODE STRAIGHT TO THE DEALERSHIP AND THEY WOULDN'T LET ME TAKE THE BIKE BECAUSE THEY CONSIDER THIS A VERY DANGEROUS SITUATION. AND, DEALERSHIP KNEW OF THE ISSUE BECAUSE IT HAPPENED TO OTHER CUSTOMERS. THIS IS DEFECTIVE DESIGN. ONE PERSON BECOMING PERMANENTLY INJURED OR DYING IS ONE TOO MANY. BMW CANNOT PLEAD IGNORANCE. BMW REPLACED THE STANCHIONS ON UNDER WARRANTY AND I COLLECTED THE REPAIRED BIKE ON JUNE 6TH. THE FOLLOWING WEEKEND, JUNE ON 11, AFTER LESS THAN 300 MILES OF RIDING, BOTH STANCHIONS SEPARATED, AGAIN. BMW ROADSIDE SERVICE TOWED BIKE TO THE SHOP FOR REPAIR. THIS IS DANGEROUS SITUATION THAT REQUIRES A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000810June 23, 2017
STEERING
WHILE TRAVELING AT APPROXIMATELY 25 MPH ON A NATIONAL FOREST ROAD THE FRONT SUSPENSION COLLAPSED CAUSING ME TO LOSE CONTROL AND CRASH AND CAUSING INJURY MANUFACTURE REPLACED EVERYTHING UNDER WARRANTY NO DEFINITION TOO WHY PART FAILED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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