BMW R 1200 GS Complaints

325 consumer complaints on file.

#11309054February 13, 2020
FUEL/PROPULSION SYSTEM
AFTER STARTING THE BIKE AND ALLOWING IT TO WARM UP, I NOTICED A LARGE PUDDLE FORMING UNDER THE FRONT OF THE BIKE. UPON CLOSER INSPECTION I FOUND THE FUEL LINE QUICK CONNECT TO THE FUEL PUMP HAD SPLIT AND SPRAYING FUEL WHEN UNDER PRESSURE. THIS WAS DRIPPING DOWN ONTO THE HOT HEADER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300592January 20, 2020
FUEL/PROPULSION SYSTEM
THIS IS A SEVERE FUEL LEAK THAT WAS FIRST NOTICED WHEN RIDING THE MOTORCYCLE WHEN I BEGAN TO SMELL GAS. AS SOON AS I COULD GET IT PARKED, FUEL STARTED POURING OUT OF THE FUEL PUMP AREA. I STARTED MY MOTORCYCLE AGAIN AND FUEL CONTINUED TO GUSH OUT. IT APPEARS TO BE COMING FROM THE TOP OF THE FUEL PUMP. THIS EXACT ISSUE WAS ADDRESSED WITH A PREVIOUS RECALL 13V-617 WHICH WAS PERFORMED ON MY MOTORCYCLE ON 7/2014. HOWEVER, THE EXACT ISSUE HAS SURFACED 8/2019 AGAIN AND THE DEALERSHIP REFUSES TO FIX THE PROBLEM A SECOND TIME. IF I HADN'T REACHED MY DESTINATION WHEN I DID, I FEAR THE MOTORCYCLE WOULD HAVE BURST INTO FLAMES! I HAVE CONTACTED BMW CORPORATION AND THEY WILL NOT GET INVOLVED AND THE DEALERSHIP STILL REFUSES TO FIX THE ISSUE THAT OBVIOUSLY WASN'T REPAIRED THE FIRST TIME PROPERLY! THIS OCCURRED ON A CITY STREET DURING NORMAL USAGE. THE "FIX" IS OBVIOUSLY NOT A "FIX" AND THERE ARE NUMEROUS REPORTS ON THE INTERNET FORUMS COMPLAINING OF THE SAME THING. I AM VERY LUCKY IT DID NOT CATCH ON FIRE WHILE I WAS RIDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298430January 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 BMW R1200 GS ADVENTURE. THE CONTACT STATED THAT WHILE DRIVING THE MOTORCYCLE AT VARIOUS SPEEDS, THE MOTORCYCLE STALLED. THE CONTACT WAS ALERTED BY THE MESSAGE DISPLAY OF A FAULT IN THE ENGINE CONTROL, AND TO RIDE CAREFULLY TO WORK SHOP. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SUN AND FUN MOTORSPORTS LOCATED AT 155 ESCORT LANE SW, IOWA CITY, IA 52240, (319)338-1077 TO BE DIAGNOSED. THE CONTACT STATED THAT THE ENGINE CONTROL SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT INDICATED THAT THE SOFTWARE UPDATE WAS PERFORMED ON 5 SEPARATE OCCASIONS. THE MANUFACTURES ENGINEER WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE LATEST UPDATE WOULD REMEDY THE FAILURE HOWEVER, THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280930November 18, 2019
FUEL/PROPULSION SYSTEM
I EXPERIENCED THREE INSTANCES OF THE ENGINE WARNING LIGHTS COMING ON AND THE ENGINE LOSING POWER AND THROTTLE CONTROL. THE MOTOR CONTINUED TO RUN BUT WAS RESTRICTED TO A FAST IDLE OF APPROX. 2000RPM AND NO THROTTLE. SPEED WAS THEREFORE RESTRICTED TO 2000 RPM DEPENDING ON WHAT GEAR WHICH WAS ABOUT 5-10 MPH.. ONE EVENT HAPPENED AT SLOW SPEED AND TWO WERE AT HIGHWAY SPEED OF 55 MPH ALL HAPPENING IN A SPAN OF ABOUT 30 MILES. I WAS FORTUNATE TO BE ON A RURAL HIGHWAY WITH LIGHT TRAFFIC AS THERE WAS NO WARNING AND NO POSSIBILITY TO LOOK FOR A SAFE PULL OFF SPOT. EACH TIME I WAS ABLE TO RESTART THE MOTOR AND RETURN TO NORMAL OPERATION AFTER SHUTTING OFF THE IGNITION FOR A SHORT TIME AND RESTARTING, MOTOR RAN FINE WITH WARNING LIGHTS. I WAS ABLE TO GET IT TO A BMW REPAIR FACILITY AND HAD THE ENGINE CODES DOWNLOADED BUT THEY WERE NOT ABLE TO DIAGNOSE A CAUSE. I WAS TOLD TO CONTINUE RIDING IT AND IF IT HAPPENS AGAIN TO NOT START IT BUT HAVE IT TOWED TO THE DEALER. I FEEL THIS IS A BIT DANGEROUS AS IF IT WAS TO HAPPEN IN THE CENTER LANE OF A BUSY INTERSTATE THE RESULTS COULD HAVE BEEN MUCH WORSE. I HAVE NOT BEEN ABLE TO RIDE IT SINCE RETURNING FROM THE REPAIR FACILITY BUT THE DEALER PUT ABOUT 50 MILES ON IT WITHOUT IT REOCCURRING. I DON'T FEEL REAL CONFIDENT OR SAFE AS NOTHING WAS DONE TO PREVENT IT FROM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280300November 15, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 BMW R 1200 GS MOTORCYCLE. WHILE STARTING THE VEHICLE, THE FUEL PUMP SPRAYED FUEL ONTO THE DRIVER AND VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ALAMO BMW MOTORCYCLES (25600 I-10, BOERNE, TX 78006, (210) 828-5513) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269361October 18, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 BMW R1200 GS. WHILE THE VEHICLE WAS PARKED OUTSIDE A FUEL STATION, THE CONTACT NOTICED A FUEL LEAK ON THE FUEL PUMP. THE CONTACT ALSO SMELLED A FUEL ODOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM, GASOLINE). THE MOTORCYCLE WAS TAKEN TO BMW MOTORCYCLES OF ESCONDIDO (LOCATED AT 499 N HALE AVE, ESCONDIDO, CA 92029, (760) 520-1288) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MOTORCYCLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. *LN*JB*CW*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266390October 3, 2019
UNKNOWN OR OTHER
DO NUMBENOT R, INCLUDE VEHICLE ANY IDENTIFICATION PERSONAL NUMBER INFORMATION (VIN), ETC ... ). L SECURITY/DRIVER LICENSE THE RECALL FUEL FOR THIS PUMP ISSUE, RUPTURED BUT AND BMW BEGAN FEELS THAT SHOOTING IF THEY GASOLINE REPLACED ALL THE OVER FLANGE, MY LEG THERE AS I IS WAS NO NEED RIDING TO HOME. REPLACE THE APPARENTLY PUMP THERE AND IS THEY AN HAVE EXISTING HOME. SATISFIED THE RECALL. THE RECALL WAS ISSUED IN 2014 AS RECALL 13V-617. MY LEFT LEG WAS SOAKED IN GASOLINE BY THE TIME I GOT HOME. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245377August 21, 2019
SERVICE BRAKES
THE REAR BRAKE BECOMES INEFFECTIVE. DEALER SAYS THAT AIR INVADES THE REAR BRAKE SYSTEM. BLEEDING THE OLD BRAKE FLUID AND REPLACING IT WITH NEW BRAKE FLUID SOLVES THE PROBLEM FOR A FEW MONTHS. THEN IT HAPPENS AGAIN AND THE BLEEDING MUST BE DONE AGAIN. FRONT BRAKE CONTINUES TO BE EFFECTIVE AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242615August 8, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 BMW R 1200 GS. WHILE DRIVING 35 MPH, THE CONTACT SMELLED FUEL AND NOTICED THAT THE FUEL TANK WAS LEAKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO TAKE IT TO A BMW DEALER. BMW MOTORCYCLES OF UTAH (339 9000 S, SANDY, UT 84070, (801) 618-2700) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 1-15753758911. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231788July 14, 2019
FUEL/PROPULSION SYSTEM
DESPITE A COMPLETED RECALL FOR THE FUEL PUMP FLANGE, CRACKS IN THE FUEL PUMP DEVELOPED AND LED TO THE FLANGE SNAPPING COMPLETELY INTO TWO PIECES WHILE UNDER PRESSURE. ON A TRIP FROM MEMPHIS TENNESSEE TO RICHMOND VIRGINIA, THE FLANGE BROKE INTO TWO PIECES AND SUBSEQUENTLY COVERED THE RIDER IN GASOLINE AND MADE CONTINUED TRAVEL AN IMPOSSIBILITY. IN ADDITION TO COVERING THE RIDER IN GASOLINE AND RISKING INJURY TO SKIN AND EYES, THE GASOLINE ALSO MADE ITS WAY ONTO THE FRONT TIRE, REDUCING TRACTION, AND ONTO THE FRONT EXHAUST HEADERS, RISKING A FIRE AND/OR EXPLOSION. THIS OCCURRED WHILE THE MOTORCYCLE WAS IN MOTION AT ROUGHLY 55 MPH AND PREDOMINATELY IN A STRAIGHT UP/DOWN POSITION. THE INCIDENT OCCURRED ON A STATE ROUTE OFF OF INTERSTATE 40 NEAR NASHVILLE TENNESSEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217318June 1, 2019
STRUCTURE
MY 2013 BMW R1200GS HAD A FRAME FAILURE WHERE THE FRONT SUSPENSION/HANDLE BARS ARE MOUNTED TO. FRAME TORE AT THE TRIPLE TREE MOUNT ON A BIKE USED AS A COMMUTER FOR 54K. THE BIKE WAS AT IDLE ON THE DRIVEWAY AND FELL. THE ONLY POINT OF CONTACT WAS THE ENGINE GUARD. THE FORCE OF ME PICKING UP THE BIKE BY THE HANDLE BARS WAS THE LAST AMOUNT NEEDED TO TEAR THE ALREADY FATIGUED FRAME. I WAS FORTUNATE IT DID FALL THAT DAY, HAD IT NOT AND I RODE IT I WOULDN'T BE HEAR TODAY TO WRITE THIS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204226April 28, 2019
FUEL/PROPULSION SYSTEM
THE FUEL TANK QUICK CONNECT COUPLING CRACKED, LEAKED FUEL AND NEARLY CAUSED A FIRE ON THE VEHICLE. I WAS RIDING THE MOTORCYCLE ON A ROADWAY AND WHEN I STOPPED THE FUEL DRIPPED ONTO THE HOT ENGINE. THE FUEL STARTED TO SMOKE BECAUSE I REACTED QUICKLY AND SHUT DOWN THE ENGINE I WAS ABLE TO PREVENT A FIRE FROM STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173602February 1, 2019
FUEL/PROPULSION SYSTEM
I WAS DRIVING MY MOTORCYCLE WHEN I NOTICED A GAS LEAK COMING FROM THE FITTING WHERE THE FUEL LINE GOES INTO THE FUEL PUMP ON THE LEFT SIDE OF THE GAS TANK. THIS CAUSED GAS TO DRIP DIRECTLY ONTO THE LEFT SIDE EXHAUST MANIFOLD, WHICH COULD CAUSE A FIRE. IN THE PAST I HAD AN ISSUE WITH THE PLASTIC QUICK RELEASE FUEL LINE CRACKING WHERE IT SCREWED INTO THE FUEL PUMP (SAME LOCATION) AND DRIPPING GAS DIRECTLY ONTO THE LEFT EXHAUST MANIFOLD WHEN RIDING IT. I REPLACED THE PLASTIC QUICK RELEASE FUEL FITTING WITH A METAL ONE FROM THE SAME MANUFACTURER TO CORRECT THE ISSUE. CHECKING WITH OTHERS ONLINE, I HAVE DISCOVERED THAT BOTH OF THESE ISSUES ARE KNOWN, COMMON PROBLEMS ON THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171528January 22, 2019
FUEL/PROPULSION SYSTEM
SPRAY LEAK FROM FUEL PUMP, QUICK CONNECTOR ON THE FLANGE BROKE AND HAD A STRONG SPRAY OF FUEL LEAKING ON THE HOT ENGINE AND MY CLOTHES, THIS HAPPEND ON THE FREEWAY WHILE RIDING AT 70MPH. THERE IS A RECALL ON THIS BIKES UP TO 2011, MINE IS 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154924November 30, 2018
SERVICE BRAKES
I AM A LONG-TIME MOTORCYCLE OWNER/RIDER (50 YRS) AND HAVE WORKED PROFESSIONALLY AS A MOTORCYCLE MECHANIC.SINCE NEW MY 2015 BMW R1200 GS ADVENTURE'S REAR BRAKE ACCUMULATES AIR BUBBLES IN THE SYSTEM CAUSING A "SOFT" REAR BRAKE PEDAL REDUCING BRAKING PERFORMANCE. EVERY 1 TO 2,000MILES I HAVE TO BLEED THE REAR BRAKE FLUID TO REMOVE THE AIR BUBBLES AND GET THE BRAKE PEDAL AND REAR BRAKE TO OPERATE NORMALLY AGAIN. I NOW HAVE 38,000MI ON THE ODOMETER AND HAVE HAD TO PERFORM THIS BRAKE BLEED PROCEDURE MANY TIMES! THIS IS UNACCEPTABLE AND A VERY DANGEROUS CONDITION! I HAVE SPOKEN TO MY LOCAL AUTHORIZED BMW MOTORCYCLE DEALER ABOUT THIS AND THEY DO NOT KNOW ABOUT THIS CONDITION AND ARE GUESSING AS TO THE CAUSE. MY OPINION IS THAT THERE IS A DEFECT IN THE BRAKE SYSTEM THAT IS ALLOWING AIR TO ENTER THE HYDRAULIC SYSTEM. I SUSPECT THE REAR BRAKE SLAVE CYLINDER IS DEFECTIVE FROM THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153312November 23, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 BMW R1200 GS MOTORCYCLE. THE CONTACT STATED THAT THE FUEL STRIP FRACTURED AND HAD TO BE REPLACED MORE THAN THREE TIMES BY MORTON'S BMW MOTORCYCLES (540-891-9844, LOCATED AT 5099A JEFFERSON DAVIS HIGHWAY, FREDERICKSBURG, VIRGINIA 22408). THE DEALER STATED THAT THEY WOULD REPLACE THE FUEL STRIP PER SERVICE INFORMATION BULLETIN: 1600214(17) REGARDING THE FUEL STRIP BMW EXTENDED WARRANTY CAMPAIGN. THE MOTORCYCLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM, GASOLINE) AND TWO TSBS WERE ISSUED BY THE MANUFACTURER FOR THE FUEL SYSTEM. THE MANUFACTURER WAS CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144510October 31, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 BMW R1200 GS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, FUEL HAD LEAKED FROM THE FUEL PUMP FLANGE AND SPRAYED ONTO THE RIDERS LEG AND PARTS OF THE MOTORCYCLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND AN UNKNOWN LOCAL DEALER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE MOTORCYCLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM) ALTHOUGH THE MOTORCYCLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142408October 24, 2018
ENGINE, VEHICLE SPEED CONTROL
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131833September 26, 2018
FUEL/PROPULSION SYSTEM
FUEL PUMP FLANGE HAS A VERTICAL CRACK ON THE INSIDE OF THE BOSS, WHERE THE THREADS ARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130418September 20, 2018
FUEL/PROPULSION SYSTEM
PRIOR RECALL CAMPAIGN 13V-617 FOR FAULTY FUEL PUMPS WAS PERFORMED IN 2014. FUEL PUMP HAS STARTED LEAKING IN THE EXACT SAME MANNER THAT TRIGGERED THE INITIAL RECALL. VEHICLE IS LEAKING FUEL FROM THE SAME PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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