BMW R 1200 GS Complaints

325 consumer complaints on file.

#10859803April 15, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2016 BMW R1200 GS. ON SEVERAL OCCASIONS, THE HORN FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853145April 3, 2016
SERVICE BRAKES
PREMATURE ABS PUMP FAILURE, WHILE DIAGNOSING INOPERATIVE SPEEDOMETER TECHNICIAN FOUND THAT WHEEL SPEED SENSORS ARE GOOD AS ARE VEHICLE CONTROL UNITS CONNECTED TO ABS MODULATOR BUT THERE IS NO COMMUNICATION FROM THE ABS MODULATOR PUMP TO THE CONTROL UNITS, ABS UNIT TEST AS FAILED, TECHNICIAN RECOMMENDS REPLACE ABS PUMP/MODULATOR TO REGAIN ABS AND SPEEDOMETER FUNCTIONALITY AS WELL AS BRAKE LIGHT. BMW PART# 34517715109 ($1,911.99)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825853February 12, 2016
SERVICE BRAKES
MY BMW MOTORCYCLE WAS STATIONARY AT THE TIME BUT WITH A BRAKE FAILURE WARNING LIGHT INDICATED ON THE DISPLAY PANEL ONCE THE IGNITION WAS TURNED ON AND THE MOTORCYCLE ENGAGED TO BE RIDDEN THE MOTORCYCLE HAS LESS THAN 5,000 MILES ON IT. AFTER DOING SOME INTERNET RESEARCH, THE ABS MODULE IS COMMONLY FAILING AT AN ALARMING RATE THROUGHOUT THE USA AND ABROAD. THE ESTIMATED VALUE OF THE REPAIR WITH PARTS ALONE IS OVER $2,000 NOT INCLUDING LABOR. THESE UNITS SHOULD HAVE BEEN RECALLED BY THE MFG., BMW YET THERE HAS BEEN NO SUCH RECALL. BMW HAS MADE NO ACCOMMODATION TO EXTEND THE WARRANTY OR PROVIDE A REPLACEMENT DESPITE BEING WELL AWARE OF THE FAILURE RATE OF THESE ABS UNITS. OBVIOUSLY, A FAILURE OF THIS MODULE COULD CAUSE SEVERE INJURY OR DEATH WHILE OPERATING THE MOTORCYCLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775889September 24, 2015
FUEL/PROPULSION SYSTEM
FUEL PRESSURE CONTROL MODULE FAILED WITHOUT WARNING LEAVING ME STRANDED IN THE MIDDLE OF THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760928September 2, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE TRAVELLING AT THE SPEED LIMIT ON THE LEFT LANE IN BUSY TRAFFIC, THE MOTORCYCLE QUIT AS IF I HAD SHUT OFF THE KEY. I HAD TO MANEUVER THROUGH 4 LANES OF TRAFFIC TO GET TO THE SHOULDER. I BELIEVE THAT THE FUEL LEVEL INDICATOR SHUT THE BIKE OFF EVEN THOUGH THERE WAS FUEL IN THE TANK. ONCE STOPPED, THE BIKE STARTED AGAIN AND RAN NORMALLY. I BELIEVE THAT THE FUEL LEVEL INDICATOR CAN INTERRUPT ENGINE OPERATION WHEN IT GETS TO A POINT OF ZERO RANGE, EVEN THOUGH THE BIKE HAS ADEQUATE FUEL IN THE TANK. I HAVE ASKED BMW TO VERIFY THIS AND THEY WILL NOT. OWNERS SHOULD BE ADVISED THAT THIS CAN HAPPEN AS I NARROWLY AVOIDED A SERIOUS ACCIDENT. IF IT CANNOT HAPPEN, THEN I NEED TO LOOK WHAT DID HAPPEN. BMW RECOMMENDS THAT I TALK TO THE DEALER, BUT HE HAS ALREADY TOLD ME THAT HE CANNOT ANSWER THE QUESTION. THEY HAVE ALSO OFFERED TO SEND A REP TO LOOK AT THE BIKE, BUT AS CUSTOMERS, WE NEED TO KNOW IF THIS CAN HAPPEN AND BE WARNED ABOUT IT SO WE KNOW WHAT TO DO. THE DEALER DID REPLACE THE FUEL STRIP AND SINCE THEN THE FUEL STRIP HAS BEEN REPLACED TWO MORE TIMES, AND IS NOW INOPERABLE. BMW NEEDS TO ANSWER MY QUESTION BECAUSE IF THE FUEL STRIP CAN INTERRUPT ENGINE OPERATION BMW OWNERS NEED TO KNOW. WITHOUT KNOWING THIS, IT IS A SERIOUS SAFETY ISSUE WHICH EASILY COULD HAVE RESULTED IN A FATALITY WHICH PROBABLY WOULD HAVE BEEN ATTRIBUTED TO OPERATOR ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759855August 27, 2015
POWER TRAIN, ENGINE, EQUIPMENT ADAPTIVE/MOBILITY
I WAS TRAVELLING SAFELY IN THE MIDDLE LANE AT SPEED LIMIT IN HEAVY INTERSTATE TRAFFIC. I CHANGED LANES INTO THE FAST LANE UNDER SLIGHT ACCELERATION AND THE ENGINE LOST POWER COMPLETELY. I COULD NOT RESTART THE BIKE AND SO TRIED TO GET INTO THE SLOW LANE AS THERE WAS NO ROOM ON THE INSIDE SHOULDER. IN TRYING TO MOVE SAFTELY TO THE SHOULDER I WAS NEARLY STRUCK BY THREE DIFFERENT VEHICLES, ONE SEMI TRAILER AND TWO PASSENGER CARS THAT WERE TRAVELLING AT NEARLY TWICE MY RATE OF SPEED DUE TO MY LOSS OF POWER. AFTER PULLING TO THE SIDE, I STRAINED MYSELF TRYING TO COME TO A SAFE STOP PRIOR TO THE ENTRANCE TO A HIGHWAY EXIT LANE, WORRIED THAT I MAY BE STRUCK. I CALLED THE DEALER FOR THE VEHICLE AND WITH MINIMAL TROUBLESHOOTING IT WAS DETERMINED THAT THE FUEL STRIP (GAUGE) FOR THE FUEL LEVEL HAD FAILED AND WAS FALSELY DISPLAYING A 185 MILE RANGE. IN FACT THE TANK WAS EMPTY. THIS GAUGE HAD ALREADY BEEN REPLACED FOR BEING FAULTY BY THE DEALER AND THEY SAW THIS IN THEIR RECORDS WHICH IMMEDIATELY LED THEM TO THE FAILURE. THIS IS A KNOWN FAILURE AMOUNG MANY BMW ENTHUSIASTS ON SEVERAL BMW MOTORCYLE MODELS. BMW CLAIMS THERE AR ENOT EMOUGH COMPLAINTS TO WARRANT A RECALL. I WOULD BE HAPPY TO SUPPLY A LARGE NUMBER OF COMPLAINTS IN HARD COPY TO COUNTER THEIR MISCONCEPTION AND OR LACK OF ACCOUNTABILITY. THIS IS SIMILAR TO RECALLS ON VEHICLES WITH DEFECTIVE CAMSHAFT SENSORS CAUSING ENGINE POWER FAIL AND SHOULD BE VALUED AS THE SAME ON A TWO WHEELED VEHICLE WITH FAR LESS PROTECTION IN SUCH INSTANCES. UPON INQUIRY BMW MOTTORAD HAS MADE NO EFFORT IN RESPONDING TO ANY PROGRESS THEY HAVE MADE IN RECTIFYING THE ISSUE OTHER THAN QUIETLY ACKNOWLEDING IT BY GOING BACK TO MECHANICAL FUEL GAUGES WITH NEARLY NIL FAILURE RATES. DO WE HAVE TO WAIT UNTIL SOMEONE DIES OR WILL THE NHTSA TAKE ACTION ? I HOPE IT IS NOT ONE OF YOUR FAMILY MEMBERS!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10747595August 10, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 BMW R1200 GS ADVENTURER. THE CONTACT STATED THAT THE MOTORCYCLE STALLED NUMEROUS TIMES WITHOUT WARNING. THE MOTORCYCLE WAS TAKEN TO THE DEALER EVERY THREE MONTHS. THE TECHNICIAN WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT ABLE TO PROVIDE A REMEDY TO PREVENT THE FAILURE FROM RECURRING. THE MOTORCYCLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746547August 5, 2015
SUSPENSION
THE ELECTRONIC SUSPENSION ADJUSTMENT EQUIPPED, NON-SERVICEABLE, REAR SHOCK FAILED AT ONLY 15,500 MILES. THE REPLACEMENT UNIT IS $2000. I TAKE THE POSITION THAT BMW NORTH AMERICA'S EXPECTATION THAT THE CONSUMER SHOULD BEAR THE BURDEN OF THE FAILURE OF SUCH AN EXPENSIVE PART AFTER ONLY 4 YEARS AND 15,500 MILES IS EXCEPTIONALLY UNREASONABLE, AND BELIEVE A RECALL SHOULD BE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745206July 31, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 BMW R1200 GS ADVENTURE. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED AN ENGINE OIL LEAKAGE FROM THE REAR DISK THAT LEAKED ONTO THE REAR TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,591.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736105July 23, 2015
SERVICE BRAKES
IN HAVING THE BIKE SERVICE WAS INFORMED THAT THE ABS PUMP UNIT HAS FAILED AND DID SOME TIME AGO. THIS IS HAPPENING ON MANY BMW MOTORCYCLE FROM THE R AND K CLASS OF BIKES AND COULD CAUSE COMPLETE BRAKE FAILURE UNEXPECTEDLY WHICH WILL CREATE SERIOUS INJURIES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731071June 29, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
DURING ACCELERATION UP A STEEP MOUNTAIN GRADE WITH NO SHOULDERS AND TRAFFIC BEHIND, THE CONNECTION OF THE ELECTRICAL CABLE TO THE THROTTLE TWIST GRIP UNSEATED ENOUGH TO BREAK ELECTRICAL CONNECTION. THIS CAUSED THE MOTORCYCLE TO DECELERATE TO ABOUT 5 MPH AND LOSE ALL THROTTLE CONTROL. WITH THE TRAFFIC BEHIND AND NO PLACE TO SAFELY PULL OVER I FELT I WAS AT A GREAT SAFETY RISK AS CARS AND TRUCKS ATTEMPTED TO GO AROUND ME. THIS IS THE THIRD TIME THIS HAS HAPPENED, THOUGH NOT IN SUCH HARROWING CIRCUMSTANCES. THE SECOND TIME THIS HAPPENED, LAST YEAR, I USED ZIP-TIES TO TIGHTEN THE CONNECTOR BODY TO ITS MATE. WHEN INFORMED OF THE INCIDENT, THE LOCAL BMW SHOP (AND I) BELIEVED THIS HAD REMEDIED THE PROBLEM. OBVIOUSLY THIS WAS NOT THE CASE. I WILL BE CONTACTING THE LOCAL BMW SHOP TO SEE IF THEY WILL REPLACE THE CONNECTING PARTS WITH ONES THAT HAVE AN OBVIOUS DETENT OR LATCH TO PREVENT THIS FROM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726319June 20, 2015
POWER TRAIN
THIS IS A NEW BMW MOTORCYCLE PURCHASED IN JANUARY. AROUND 4000 MILES THE ENGINE STARTED MAKING A METALLIC NOISE AFTER WARMED UP, AND BECAME PROGRESSIVELY WORSE. MOTORCYCLE IS NOW AND HAS BEEN LOCATED AT AUTHORIZED BMW SERVICE REPAIR CENTER FOR ABOUT THREE WEEKS; THE NOISE, TO DATE, HAS NOT BEEN CLEARLY DIAGNOSED, BUT HAS BEEN ACKNOWLEDGED BY REPAIR STAFF THAT NOISE IS ABNORMAL. CONCERN IS THAT ENGINE (POSSIBLY CAM TIMING CHAIN(S)?? WILL BREAK AND MOTOR WILL INSTANTLY LOCK UP, WHICH WOULD INSTANTLY CAUSE REAR WHEEL TO LOCK/SKID, WHICH COULD EASILY LEAD TO LOSS OF CONTROL AND CAUSE PHYSICAL HARM OR DEATH FROM INABILITY TO CONTROL MOTORCYCLE; PARTICULARLY AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726381June 20, 2015
SERVICE BRAKES
ABS CONTROL SHUT ITSELF OFF IN THE MIDDLE OF THE RIDE, RESULTING IN REDUCED BRAKING CAPABILITY AND REAR WHEEL LOCK. AFTER TURNING OFF THE ENGINE, ABS TURNED BACK ON, BUT AFTER COUPLE OF MILES SHUT ITSELF OFF AGAIN. EVERY TIME THE ENGINE IS TURNED OFF AND BACK ON, THE ABS ACTIVATES ITSELF, BUT THEN SHUTS ITSELF OFF DURING THE RIDE, REDUCING THE BRAKING CAPABILITY OF THE MOTORCYCLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717109May 18, 2015
SERVICE BRAKES
I EXPERIENCED A 100% NO BRAKES SITUATION COMING INTO A SLOW SPEED 90 DEGREE TURN ON A BACK ROAD. LUCKILY I HADN'T BEEN GOING TO FAST AND WAS ABLE TO DOWN SHIFT AND SCRUB A LITTLE SPEED BUT FORCED WITH ONLY ENGINE BRAKING AND A VERY OLD ASPHALT ROAD COVERED IN GRAVEL I HAD TO LAY IT DOWN TO STOP FROM GOING INTO A 60FT+ RAVINE. I'VE PUT 250-300K OF STREET RIDING UNDER MY BUTT AND THIS IS THE FIRST TIME I'VE LAID A BIKE DOWN. I DID HURT MY LEFT LEG AND I HAVE A HUGE BRUISE THERE NOW AND MY CRASH BARS PREVENTED ANY MAJOR DAMAGE TO THE BIKE BUT IT DID STILL CAUSE ABOUT $500 IN DAMAGES. I'M WELL AWARE OF THE PROBLEMS THAT THE 05-06 SERVO BIKES HAVE HAD WITH BRAKE FAILURE BUT I'VE ALWAYS READ THAT THE RESIDUAL BRAKES ARE STILL THERE IF THE SERVOS FAIL. I CAN ATTEST I HAD ZERO BRAKES! LEVER WENT TO THE BARS AND REAR JUST FELL DOWN AND HAD NOTHING. I'VE ACTUALLY PRACTICE A COUPLE PANIC STOPS WITH THE IGNITION OFF TO EXPERIENCE WHAT JUST THE RESIDUAL BRAKE FEEL LIKE AND I WAS ABLE STOP FAIRLY NORMAL WITH JUST SOME INCREASE EFFORT. THIS WAS NOT THAT! AFTER THE CRASH I TURNED OFF THE BIKE AND ANOTHER RIDER HELPED ME PICK IT UP. UPON TURNING IT BACK ON I STILL HAD ZERO BRAKES THE LEVER JUST WENT TO THE BARS AND REAR HAD NOTHING. WHEN I TURNED THE BIKE BACK ON I HAD THE ABS AND BRAKE FAILURE LIGHTS FLASHING AND THE SERVO NEVER KICKED ON TO DO ITS BIT CYCLE. SO ME AND THE OTHER GUY SAT THERE TALKING ABOUT WHAT JUST HAPPENED AND ABOUT 2 MINUTES OR SO WENT BY AND ALL OF A SUDDEN THE SERVOS KICKED ON AND ALL THE WARNING LIGHTS WENT OFF AND MY BRAKES WHERE BACK TO NORMAL!!! I TURNED THE BIKE OFF AND NOW I HAD RESIDUAL BRAKES AGAIN! THIS FAILURE COULD HAVE VERY WELL KILLED ME IF IT HAPPENED IN MULTIPLE AREAS EARLIER IN THE RIDE. A QUICK GOOGLE SEARCH SHOWS THAT THIS HAS HAPPENED TO NUMEROUS PEOPLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10705717April 9, 2015
UNKNOWN OR OTHER
2008 R 1200GS MOTORCYCLE WITH 9218 MILES ON THE ODOMETER. BRAKE FAILURE LIGHT RECENTLY STARTED COMING ON (SOLID) OCCASIONALLY. *BF UPDATED 10/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668281December 26, 2014
POWER TRAIN, STRUCTURE:BODY
THE DROP DOWN MENU ABOVE FOR AFFECTED PARTS WAS NOT WORKING WITH MY COMPUTER. THE AFFECTED PART IS THE TRANSMISSION/SHIFTING. THE VEHICLE MENU DID NOT SHOW MY YEAR OF MOTORCYCLE, WHICH IS 2011. I SELECTED 2010 AS THE NEXT CLOSEST OPTION. SINCE I PURCHASED THE BIKE IT WILL ON OCCASION POP OUT OF 6TH GEAR ON THE HIGHWAY. THERE IS A FALSE NEUTRAL BETWEEN 5TH AND 6TH GEAR. WHEN I BROUGHT IT TO THE DEALER UNDER WARRANTY ON SEVERAL OCCASIONS, THEY INDICATED THE PROBLEM COULD NOT BE REPLICATED SO THEY WOULD NOT FIX IT. THIS ISSUE IS DOCUMENTED ONLINE THAT OTHER BMW MOTORCYCLES HAVE HAD THE PROBLEM. THE PROBLEM DOES NOT OCCUR FREQUENTLY, BUT IS NOT SAFE WHEN IT GOES INTO NEUTRAL AT AROUND 60 MPH. IT HAPPENED TO ME AGAIN SEPTEMBER 2014 AND IT NEARLY CAUSED ME TO CRASH WITH A CAR BEHIND ME WHEN THE BIKE WENT INTO NEUTRAL. I BROUGHT IT TO ANOTHER DEALER AND HAVE REACHED OUT TO BMW OF NORTH AMERICA. BMW NA IS REFUSING TO FIX THE ISSUE. THIS IS A BIG SAFETY CONCERN AND I APPRECIATE ANY ASSISTANCE YOU CAN OFFER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654615November 12, 2014
FUEL/PROPULSION SYSTEM
IN JUNE 2014 MY MOTORCYCLE WOULDN'T START. I TOWED THE MOTORCYCLE TO THE LOCAL BMW DEALERSHIP. THEY HAD INFORMED ME THAT MY GASOLINE WAS STALE. I HAD NOT RIDDEN THE MOTORCYCLE FOR ABOUT 3 MONTHS. THEY REPLACED THE FUEL PUMP UNDER WARRANTY. THEY SUGGESTED THAT I PURCHASE FUEL STABILIZER IF I DO NOT INTEND TO RIDE IT REGULARLY. I PURCHASED THE FUEL STABILIZER AND THEN RODE THE BIKE MONTHLY FOR THE NEXT FEW MONTHS. LAST WEEKEND IT WOULD NOT START AGAIN. I TOWED THE BIKE TO THE DEALER WHERE THEY AGAIN CLAIMED THE BIKE HAD STALE GASOLINE. THEY CLAIMED THAT SINCE THEY REPLACED THE FUEL PUMP LAST TIME, THEY WOULD NOT REPLACE IT AGAIN AND I WOULD HAVE TO PAY OUT OF POCKET. I EXPLAINED THAT THIS TIME, I HAD RIDDEN MY BIKE MORE OFTEN AND HAD USED FUEL STABILIZERS AND THAT IT WAS IMPOSSIBLE FOR THE GASOLINE TO BE STALE. MORE LIKELY THERE IS SOME SORT OF DEFECT IN THE FUEL SYSTEM. THEY ARE CLAIMING ITS MY RESPONSIBILITY AND REFUSING TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652059November 3, 2014
WHEELS
TL* THE CONTACT OWNS A 2006 BMW R 1200 GS. THE CONTACT STATED THAT THE REAR WHEEL CARRIER WAS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FLANGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644654October 14, 2014
SUSPENSION
I PURCHASED THE MOTORCYCLE NEW FROM VALLEY CYCLE & MOTORSPORTS IN BAKERSFIELD, CA ON 6/23/08. DURING THE 18,000 MILE SERVICE ON 04/06/11 (ODO: 17,732) , BMW OF SANTA CRUZ, CA SERVICE TECHNICIAN NOTICED REAR SHOCK STRUT WAS LEAKING OIL AND ORDERED A REPLACEMENT. ON 06/28/11 (ODO: 21,500) VALLEY CYCLE & MOTORSPORTS, CA INSTALLED THE REPLACEMENT SHOCK STRUT UNDER WARRANTY. ON 9/12/14 (ODO: 38,768) WHILST ON AN EXTENDED MOTORCYCLE VACATION THE REPLACEMENT REAR SHOCK STRUT STARTED LEAKING, SPEWING OIL ON THE BACK TIRE CREATING A DANGEROUS CONDITION. I IMMEDIATELY RODE IT TO BMW OF SANTA FE, NM TO DOCUMENT THE LEAKAGE AND THEY AGREED IT NEEDED TO BE REPLACED AND ADVISED ME TO RIDE IT TO VALLEY CYCLE AND MOTORSPORTS IN BAKERSFIELD, CA WHERE I BOUGHT IT. VALLEY CYCLE BMW TECH. EXAMINED THE SHOCK STRUT (ALL THE OIL HAD LEAKED OUT OF IT AT THIS TIME) AND SAID HE'D OPEN A PUMA? CASE WITH BMW TO SEE IF THEY'D HONOR ANOTHER REPLACEMENT. HE ADVISED ME TO ALSO CONTACT BMW CUSTOMER SERVICE FOR A RESOLUTION. I SENT VALLEY CYCLE DATE-STAMPED PHOTOS OF THE LEAKING SHOCK STRUT TO FORWARD TO BMW WHICH THEY DID. ON 10/7/14 "GRANT" FROM BMW CUSTOMER SERVICE CALLED AND SAID BMW HAD DENIED THE CASE AND WOULD NOT BE ABLE TO ASSIST WITH THE REPLACEMENT OF THE SHOCK STRUT EVEN THOUGH THIS WAS THE SECOND (2ND) ONE THAT HAD FAILED IN 35,000 MILES. THE FIRST SHOCK FAILED AT 17,732 MILES, THE SECOND SHOCK FAILED AFTER 17,268 MILES. THESE ESA SHOCK STRUTS COST OVER $2,000 EACH (EXCLUDING LABOR) AND I BELIEVE THAT COMPETE FAILURE AT THAT MILEAGE DURING SOLO STREET RIDING,IS UNACCEPTABLE, ESPECIALLY SINCE THIS MOTORCYCLE IS DESIGNED AS A "DUAL-SPORT" MOTORCYCLE CAPABLE OF OFF-ROAD TRAVEL. FURTHER, THE FACT THAT WHEN THEY FAIL, OIL LEAKS OUT OF THE SHOCK AND ONTO THE REAR WHEEL CAUSING AN EXTREMELY DANGEROUS CONDITION. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS SAME CONDITION ON LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643951October 10, 2014
SERVICE BRAKES, POWER TRAIN, STEERING
UPON REPLACING REAR TIRE AT THE BMW DEALERSHIP, NOTICED A CRACKED REAR WHEEL FLANGE. THESE CRACKS APPEARED ON 4 OF 5 ATTACHMENT POINTS WHERE THE FLANGE BOLTS ONTO THE REAR DRIVE. THIS IS A PART THAT HOLDS THE WHEEL TO THE MOTORCYCLE. SPOKE TO BMW NA AND THEY DO RECOGNIZE THE PROBLEM AS INHERENT DEFECT, AND HAVE NOT RECALLED DESPITE HAVING REDESIGNED THE REPLACEMENT PART SEVERAL TIMES OVER THE LAST FEW YEARS (IMPLIED ADMISSION BY BMW OF THE INHERENT DEFECT DUE TO REDESIGN). THIS IS SAFETY ISSUE RELATED TO AN INHERENT DEFECT OF SAFETY CRITICAL PART - THE REAR WHEEL FLANGE. FAILURE OF THIS PART WHILE THE VEHICLE IS BEING OPERATED MAY CAUSE LOSS OF REAR BRAKE FUNCTION, LOSS OF STEERING ABILITY, SUDDEN SEIZURE OF REAR WHEEL, AND/OR POSSIBLE LOSS OF REAR WHEEL. THIS MAY LEAD TO SERIOUS INJURY AND EVEN DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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