Acura RDX Complaints

2,183 consumer complaints on file.

#11624736November 12, 2024
EXTERIOR LIGHTING
Headlights have been too dim to see at night for many years - I was pulled over by a police office because of this. I want to sell my vehicle but cannot in my right mind do this until there has been a recall to fix the situation that will not cost me a ton of money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623942November 7, 2024
EXTERIOR LIGHTING
The front headlights on this car are dangerously dim. We have replaced bulbs, cleaned lenses, but the lights eventually dim. Night driving is treacherous because we have to use high beams constantly which don't light the road immediately in front of the car. The dimming has been going on for the past 5-7 years, and it is a design flaw of this car. Acura is not offering any sort of recall/replacement for the housing to fix this issue. We are getting estimates of $2000+ from local repair shops to replace the housings. This is a safety issue that Acura should address for all affected models and I would urge the NHTSA to investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623984November 7, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal gasoline odor coming from the vehicle. The vehicle was taken to the dealer, where unknown repairs were performed. Additionally, the contact stated that the vehicle was difficult to start, and the vehicle was hesitating while driving. The check engine warning light was illuminated. The local dealer was contacted several times. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 62,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623974November 7, 2024
AIR BAGS:KNEE BOLSTER, AIR BAGS
The contact owns a 2022 Acura RDX. The contact stated while driving approximately 25 MPH, a deer unexpectedly crashed into the middle of the front end of the vehicle. The contact stated that after the impact, the front driver's side knee bolster air bag gradually deployed and exploded, causing a 5-inch opened wound on the contact's right leg. The contact stated that her leg was bleeding significantly. The vehicle was called emergency services. The ambulance lifted the contact out of the vehicle and transported the contact to the hospital, where the contact was informed that she had sustained a traumatic wound to the leg. Antibiotics were applied to the wound. The Doctor attempted to suture the wound but was unable to. The contact was referred to a hospital Wound Center, and the contact has been undergoing weekly treatment. A police report was filed. The police towed the vehicle to a tow lot, where it was later picked up by the insurance company. The vehicle was then towed to the dealer, where an estimate of the damage was being made. The dealer informed the contact that only the knee bolster air bag would be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11623906November 6, 2024
FUEL/PROPULSION SYSTEM
My car is experiencing intermittent starting issues due to low fuel pressure from my fuel pump. I am able to start my car by cycling it into accessory mode and letting it set and pressure up before finally starting it. If I didn’t do this, I could eventually have issues with my starter. My mechanic informed me of a recall for Acura RDX models 2017-2019, my car is a 2015 BUT with the exact same fuel pump! Acura won’t release the sell of said pump because it is “currently under a recall”. The recall needs to be expanded to include earlier models of this car. I currently have a warranty on my vehicle so I’d like the repair to be done but I can’t even purchase the pump from Acura at this time because of the recall. Make it make sense?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623730November 5, 2024
EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? The low-beam headlight system has failed due to severe, progressive dimming that has rendered it nearly unusable at night. This component poses a clear safety hazard and is available for immediate inspection upon request. How was your safety or the safety of others put at risk? The dim headlights make nighttime driving extremely hazardous, forcing me to rely on high beams, which in turn creates visibility risks for other drivers. Reduced visibility has endangered my safety and the safety of others, particularly on unlit or busy roads where clear vision is essential. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been confirmed by the Acura dealership on two separate occasions. Each time, they recommended a $2,000 repair due to the need to replace the entire headlight assemblies, as the dimming is related to a reflective film issue that cannot be fixed by merely replacing the bulb. This problem is persistent and has been professionally diagnosed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by both the Acura dealership and a third-party service provider, Midas. The issue has been clearly documented by both parties, and the recommended solution has been consistent: full replacement of both headlight assemblies due to the reflective film defect. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or error messages to indicate the dimming issue. However, I began noticing the brightness gradually worsening over the past few years, forcing me to rely on high beams at night. This problem is ongoing, with no alternative solution other than the costly full assembly replacement recommended by Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623380November 4, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
After 10 years, the low beam headlights have become very dim to the point that it’s difficult and unsafe for myself and other drivers for me to drive this car at night, especially in the fog or rain. Apparently this won’t be fixed by simply replacing the bulbs and will be a costly repair at no fault of the owners. I agree with many others that this needs to be a recall fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623490November 4, 2024
EXTERIOR LIGHTING
The Low Beam Lights are extremely Dim, Had to drive with Hight Beam ON all the time, which would make it dangerous for the on comers, During rain or fog, high beam should not be used and Low beam is of no help at all, its a prevalent with 2015 RDX base model at least, Apparently Honda does not want to care about that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623495November 4, 2024
AIR BAGS
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623303November 3, 2024
STRUCTURE:BODY
Good day, I bought this car at an auction in the USA, repaired it, and on [XXX], while driving without any foreign objects, the rear window burst, later I found out that this could be a factory defect in these models. Is it possible to receive any compensation from the official dealer for this event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623117November 1, 2024
EXTERIOR LIGHTING
I’ve owned this car since it was new-have had almost all service work performed by local Acura dealership (Gary Force Acura). Some weeks ago, I noticed I was having difficulty seeing in front of my car when driving at night. I replaced a headlight bulb but it did not help at all. The only way I could see to drive at night was with my bright lights on. I contacted a local Acura repair shop and they indicated there is a manufacturing problem with the 2015 Acura RDX-the reflective material in the low beam headlights delaminates and reflect la minimal light forward, meaning there is very little light to illuminate what is in front of me at night. This meant my only two options to operate my car at night were to risk being unable to see what was in front of me since there was minimal lights going forward on low beams, or to drive with my high beams on at night blinding oncoming traffic. Neither option is acceptable. This known manufacturing defect is not being corrected if the vehicle is outside of its warranty. I contacted my Acura dealer and spoke with Casey in the service department who told me they weren’t offering any assistance and that it would cost me approximately $3,000 to fix this known manufacturing defect. I instead went to the local Acura repair shop where I had to spend slightly more than $1,800 so my car would be operable at night-there were no other alternatives. This is a known problem with Acura headlights-there is a recall for this issue with a similar model in this model year. See: [XXX] There are also numerous posts on various car sites and Reddit with this known problem. I should not have had to pay to fix this-Acura should have made these repairs because they know it’s a manufacturing defect they’re failing to correct. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622882October 31, 2024
FUEL/PROPULSION SYSTEM
It is progressively getting worse where my fuel injection is not working and when trying to accelerate and merge into traffic it bogs down and i almost get hit by the car behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621839October 24, 2024
ELECTRICAL SYSTEM
Dashboard warning lights all light up at once. Flickering on and off. Lights turn on and off inside car, it unlocks and locks car on it’s own. Says key is not close to car when trying to turn on car. Alarm goes off randomly once parked and locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621852October 24, 2024
EXTERIOR LIGHTING
The headlights have gone very dim do to the reflective coating degrading in the headlight housing. This makes the vehicle unsafe to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621626October 23, 2024
SEATS
Called Southbay Acura in Torrance Ca on 10/23/24.Told them my 2019 Acura RDX has the EXACT same problem that 2019/2020 RDX's has a recall on...Front passenger seat belt Buckle will not Buckle..THe buckle won't allow the seatbelt to lock..Dealer said you VIN number is not part of the recall???? Yet my Acura RDX suffers from the exact problem the recall covers..So i'm asking for your guidance of what to do next. Obviously this is not a safe situation!!! Please advise. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621036October 21, 2024
FUEL/PROPULSION SYSTEM
I received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) for my 2019 Acura RDX; however, the part to do the recall repair was not yet available. The dealer, Smithtown Acura, has been contacted on numerous occasions since early Spring with no firm date on part availability. Acura has exceeded a reasonable amount of time for the recall repair. It appears that Acura is delaying compliance in anticipation that more of the affected vehicles are taken off market, therefore, lessening the number of repairs. Is Nhtsa, or any other regulatory agency, expediting, or following up with Acura, for status? My current mileage is 54,700. I do not want to be caught in a situation as a result of dereliction of recall compliance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620296October 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact stated that while driving at unknown speeds, the vehicle began to jerk. After turning off the vehicle, an unknown part continued to run. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619120October 10, 2024
EXTERIOR LIGHTING
The headlights on my 2015 Acura RDX have degraded so much that it is difficult to get proper visibility at night, and therefore, dangerous to drive at dark. The safety of myself and my passengers, as well as other drivers on the road, is at risk. New bulbs were installed within the last year, so it certainly isn't a bulb issue. The dealer has confirmed the issue of the housing/reflection degrading, but there is no safety recall for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618876October 9, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
My 2018 RDX has started to jerk when I stop and then restart. I have noticed some hesitation and a bit of jerky driving but today it was very noticeable. I could barely go above 40 miles an hour after I started driving after a stop light and the car was very jerky. It seems to be either a fuel pump or transmission issue. I am going to check with the RDX dealership where I bought the car in 2018 but I wanted to report the issue. I also looked up the VIN on my car for a recall and the system said my car had not been recalled. Not sure why my 2018 RDX is different from other 2018 RDX models that were recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618852October 9, 2024
SEAT BELTS, SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
The contact owns a 2024 Acura RDX. The contact stated that while the child was seated in the rear driver's seat, the seatbelt buckle locking mechanism had malfunctioned. The contact was unable to unlatch the seat belt buckle and eventually scissors were used to cut the the seat belt strap in order to free the child. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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