Acura MDX Complaints

3,381 consumer complaints on file.

#11557689November 30, 2023
ENGINE
My engine light enabled & my car slowed < 30 mph while driving on a frwy on 2/4/23. I exited & turned the engine off. It was late at night in a rural area, so I waited a bit & turned the car back on. Engine light was no longer on, so I continued to my destination (GA). On 2/5/23, while driving on the frwy, my engine light enabled & my car quickly slowed to < 20 mph. The light stayed on & my car had little power (limped along). After a few hours, there was no change & my car was not drivable. I got a hotel for the night & took my car to the nearest Honda dealer on 2/6/23. The service dept told me my car needed a new engine because the bearing or rod had gone bad (terminology may be slightly off). My car had UNDER 100K miles & I was told it needed a new engine. The Honda serviceman told me he had 3 other vehicles in house with the same issue & he wouldn’t be able to get to my car for a while. I called the nearest Acura dealer & spoke with a serviceman there, he told me to ask the Honda serviceman to clear engine code & slowly drive the car to the Acura dealership. The Honda serviceman warned me that my car may not make it to the Acura dealership but might if slowly. He cleared the code & I slowly drove to the Acura dealership. I reached the Acura dealership shortly before closing time on 2/6/23, I dropped my car off with the service dept & got a hotel room. I was contacted the following day, 2/7/23, by the Acura serviceman & he confirmed a new engine was required. There’s now a recall on the same issue my car experienced for same make, model & year, however Acura states my VIN was not affected. It is highly unlikely that my same make, model & year vehicle that experienced the exact issue for the recall is simply coincidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557785November 30, 2023
ELECTRICAL SYSTEM
While coming to a stop the engine start stop engaged causing the engine to turn off completely and would not restart when the throttle was pressed . The transmission shifted into neutral and the push button start would not fire the engine. Car would not go back to park. After locking and unlocking the door 30 seconds later it reset and the engine refired. This occurred with traffic flowing behind me and caused the car to be placed in neutral and the driver having no control over the vehicle. If this had occurred in an intersection while turning, the driver and occupants of the vehicle could be in significant danger of an accident. I took the car to the Acura dealer the next day and was told they had several complaints of this kind but would need to duplicate the issue on my car to assist me. If they could not duplicate the issue then the could not help me. At this time, it has not been inspected by the manufacturer. There were several warning lamps that came on when the car turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557574November 30, 2023
FUEL/PROPULSION SYSTEM
I put premium gas all the time but the vehicle seems to consume excess amount of fuel. Not sure if the computer is has issues with the readings or fuel pump has an issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557323November 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Auto braking system engaged abruptly, without necessity. This occurred twice (December 2022 and November 2023) almost causing collisions on both occasions. The dealer could not reproduce the problem when it was brought in in December 2022 and said this could occur if the sensors are dirty and to ensure they are always clean. I have since done so, and the same thing happened again. There were no warning signs for this error prior to it occuring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557192November 28, 2023
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING, STEERING
The contact owns a 2019 Acura MDX. The contact stated that occasionally while accelerating, at a stop, or while driving, the vehicle lost motive power and stalled. While driving at approximately 50 MPH, the vehicle unintendedly accelerated to 80 MPH. Additionally, while driving at an undisclosed speed, the brakes activated independently. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not repaired. Upon returning the vehicle, the warning lights were flashing or beeping without a light. The steering wheel was loose. The steering wheel also turned a third of the way, but the wheels failed to respond. The contact stated that the failure was related to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was contacted and opened a case. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557266November 28, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura MDX. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated, and the vehicle started to lose motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine rod bearings had failed and damaged the engine. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557001November 27, 2023
ENGINE
All lights lit up on dashboard with no previous sounds, knocking, or issues. Upon getting the vehicle towed, the dealership said that the CAM Shaft and sensor needs to be replaced. Which is approximately a 4K dollar repair. Upon further inspection. The dealership showed me a copy of a 2018 notice where this was a known issue with a specific code of C0369 where it states that there should be no repairs but only replacment of the complete unit and that the machining of this part is know to have substandard machining spec issues which will cause the shaft to erode. This vehicle only has 67,589 miles on it. (which is out of warranty by 6800 miles.) All of the information that I have investigated states that the only way a CAM shaft goes bad is insufficient lubrication, improper break-in, reusing old/worn components, mechanical interferences, and inferior hardware/hardware not torqued to spec. I beleive this issue needs to be further investigated especially since there is also the new recall which states the crank shaft rod bearing was also failing due to the original machining was out of spec. In addidtion, if this was a known issue withthe CAM Shaft since 2018, why was I not notified and why is this not a recall? The dealership currently has 3 other cars in its service area with the same known issue. Of note, this vehicle was running fine when it was parked and upon starting the car and going approximately 5 mile per hour, all warning lights lit up and said to place the car in park. No other prior warnings or issues to speak of other than stalling when stopped at a red light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557004November 27, 2023
POWER TRAIN
In October I noticed my engine knocking. It has always made a ticking sound so how long it might have knocked before we noticed I don’t know however in October it was clearly noticeable. The first thing I did was check my oil level and it was full. Over the several days it became more noticeable and one morning while driving my check engine light came on and the vehicle lost most(maybe 80%) of it’s power although it did continue running and I managed to make it home and immediately scheduled an appointment with Pecheles Honda to have it looked at. When I started the car the next morning the engine light was off and I drove it to the Honda dealership where I was told I would need a new engine. We regularly had the oil changed using synthetic oil and it never burned one drop of oil so I didn’t have any idea how or why it could have happened because it is very common for issues like this to occur due to low engine oil. Last week I learned of a recall on multiple Honda and Acura vehicles the same year and model as mine due to faulty rod bearings with symptoms exactly like I experienced only to find out that mine is not included in the recall. Right now it is sitting in my yard because I don’t have $10,000 to get the motor replaced. The Honda service manager and their best mechanic were at a loss at how the motor could have went so pre maturely. Something faulty had to have been put in that motor because I took great care of that car and never drove it hard. Before this car we had a 2003 Honda Pilot we owned for nearly 15 years with 300,000 miles on it that never had one issue the whole time we had it and this issue should not happen to 6 year old Acura’s. I wanted to document this issue and hope anyone else going through the same misfortune with these vehicles does the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557109November 27, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My wife went to the grocery store and turned the car off. And upon doing so the car started smoking and she opened the hood and it was on fire. She opened the hood and put out the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11556679November 24, 2023
POWER TRAIN
In October the car had 46,000 miles and suddenly the car stopped because there was a transmission problem and we went to the dealer, they said it was an update the software problem, this is considered is not safe for me and my family because the car suddenly stopped in the middle of the road. What if I was going 60 mph on the highway and they car suddenly stopped and caused an accident, and someone was hurt. I don't think it is an update problem. This morning I went to the dealer to talk about it, and they refused to do anything, and we are just reporting and if in the future it happens again then what are we supposed to do if we're on the middle of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556482November 22, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Acura MDX. The contact stated while stopped at a stop light, the vehicle failed to restart, and the contact became aware the Auto START/STOP function was not operating properly. After manually restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 23-008. The manufacturer was not notified of the failure. The failure mileage was 31,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556090November 20, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Twice earlier in the year as I was pulling into a parking spot the brakes seemed to have failed, car auto accelerated, but was stopped by a parking block. Air suspension warning light was on, car was evaluated three times 6/2023-8/2023, air suspension sensor replaced, Acura reported car was otherwise fine. One week following last evaluation car again auto accelerated, was stopped by parking block. The car again auto accelerated one month later, this time into cement wall, air bags deployed. Issue only happens when coming to a stop, very sporadic and rare, but obviously dangerous.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11555902November 19, 2023
STRUCTURE:BODY
My MDX exhibits the same paint defect in Acuras 19-029 Service Bulletin. I have paint chipping away between the windshield and the sun roof. However, Acura refuses to fix the issue because they say my VIN is not covered even though my cars year and paint fall under the description. 2016 MDX w Pearl Whit Paint. I need them to fix the issue by repainting my roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555664November 17, 2023
ENGINE
On multiple occasions car has gone into neural while I’m stopped at a light or at a stop sign. I Have called dealer multiple times and still not resolved. I’m afraid this will cause an accident bc I’ll could get hit from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555041November 14, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The back inner tail light on my car is not working, which is the following recall, however, according to acura, my vin does not apply and does not show a recall. I believe this is an error since I am having the exact issue and my vin should be included in this recall. NHTSA RECALL NUMBER:19V-256 MFR CAMPAIGN ID:M49 CAMPAIGN DESCRIPTION:2014-19 MDX Tailgate Inner Taillight Safety Recall RECALL DATE:03/28/2019 RECALL STATUS:17 Character VIN Required
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555083November 14, 2023
ENGINE, ELECTRICAL SYSTEM
During normal driving transmission will shift to Neutral, locks the system, and engine does not start when automatic idle stop had been engaged at stoplight or stop sign. Instead of restarting the engine, the feature causes the transmission and electrical system to lockup taking quite a bit of time to convince the car to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554177November 8, 2023
ELECTRICAL SYSTEM
Car failed at stops when auto stop is engaged. Vehicle would not restart. This happened at stop lights, stop signs etc. I took in for repair and the starter was replaced. American Honda subsequently issued a notice (not a full recall) for my vehicle for this issue. They offered reimbursement for the repairs. However, when I sent in the repair bill, the refused to reimburse. They need to be held accountable for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554187November 8, 2023
UNKNOWN OR OTHER
My vehicles rear back up camara, and others i checked at dealership is quite blurry not clear at all and much more so at night, causing me not to see my neighbors son and almost running him over as i backed out of driveway , dealership stated thats how resoltion is, changing camara wont help, and no known fixes and said they all are like that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554069November 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Acura MDX. The contact stated that he was about to drive the vehicle when he noticed the front passenger-side headlight was flickering. The contact stated he decided not to drive the vehicle. The contact stated when he looked at the vehicle again he noticed the vehicle was on fire from the passenger side headlight. The contact stated a fire report was filed and the contact was informed that the fire origin was due to an electrical malfunction. There were no injuries reported. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11553797November 6, 2023
ENGINE, UNKNOWN OR OTHER
Idle stop feature causes vehicle to auto shift to neutral at stop. There are many forums noting this issue. It happened a year ago several times, they replaced the battery and it is happening again. You are sitting at a light or stop sign, go to hit the gas, and the car is in neutral. You need to turn the car off and start again. This is a serious risk of getting rear ended with this issue. One time when it happened last year a cop pulled me over to see if everything was all right. The car should not be shifting to neutral at a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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