Acura MDX Complaints

3,381 consumer complaints on file.

#11561793December 25, 2023
STEERING, STRUCTURE:BODY, ELECTRICAL SYSTEM
i bought new car in 2017 November and around over 2500k miles I heard engine chirping sound and if you're surrounded by wall you can hear it louder. took it to dealership several time but they said it's normal and show me another car to prove to me. Which it did had same sound. Then yrs go by I hear loud clunking sound underneath the car every time I reversed and when switching gear to reverse. also about 1-2 yr owning it I heard clunking sound on steering wheel so when mechanic looked at dealership they said it could have been air bag wires so they secured it and shouldn't have any more problem. on 3rd yr I went back to dealership because I know something is wrong with steering wheel clunking sound when turning low speed to right and felt much tighter to turn. they said one of suspension is problem so they replaced but 2wks later happen again. I was in rush for them to resolve before my 4yr warranty ends but they keep playing around saying initially by experience mechanic when we did test drive he heard the sound and thinks it's steering rack or pinion. so I was relived after yr of back n forth they figured out and tells me to wait for next step. but after 1hr waiting at lobby they told me after lifting car up can't manipulate the sound again so can't fix. I wanted to speak to that mechanic again and the way he looked at me and said sorry I don't know what's wrong with it seem like his been told by higher up to lie bc that day they had corporate person visit and that person refused my claim. I asked to fix steering rack or both and they said we can't bc its costing them money and what if that's not the case. I took it to local mechanic and whenever my vehicle is lifted its hard to find the sound but when on ground you can hear. Then recently I brought up that clunk sound to different mechanic during oil change they found out that my body frame was loose so he tighten the bolts. He said it's rare to have frame loose. after that no more clunking when reversing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561435December 22, 2023
POWER TRAIN
Transmission is very laggy when stepping on gas pedal causing late takeoffs. It may damage internals. Also very hard shifting at certain speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561494December 22, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While preparing to enter the expressway my 2018 MDX stalled and various dashboard lights came on. My family and I drifted into the median while nearly being hit by passing car. It took about 10 minutes before the MDX became operational again. I took it to a local mechanic when we arrived at our destination. They couldn't locate any issues or "bad codes." Since that incident my fuel mileage and shifting has begun to deteriorate. Entering traffic and trying to pass cars has become difficult while driving. I have called Acura and a local dealership in Charlotte, NC. Both failed to provide next steps that didn't involve spending money to fix an issue that based on feedback on various sites and NTSB site is a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561238December 21, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
When stopping for traffic or at a light and accelerating for take off the car has a delay. It does nothing. It’s a 2sec delay that will be deadly to someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561060December 20, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2020 Acura MDX. The contact stated that while driving at slower speeds, the vehicle stalled and shifted into neutral. After shifting to the park, the vehicle was restarted and operated normally. The contact stated that the failure had occurred on numerous occasions while accelerating from a stop or while decelerating to a stop. The vehicle was taken to the local dealer on multiple occasions and software updates had been performed, the battery and starter were replaced, but the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560634December 18, 2023
UNKNOWN OR OTHER
THE OIL ISSUE. WE BOUGHT A 2010 ACURA MDX FROM ANOTHER PERSON, UNAWARE THAT NO MATTER HOW MUCH OIL YOU PUT IN IT, IT DOES NOT LAST VERY LONG. I TRAVEL 60 MILES/DAY BETWEEN WORK AND PICK-UP KIDS AND HOME. THE OIL LASTS MAYBE 2 DAYS SAYS EMPTY AND WE NEVER NEED TO ADD MUCH FOR IT TO BE FULL. WE HAVE A TOYOTA SEQUOIA THAT IS BIGGER AND WE HAVE NO PROBLEMS WITH THIS ISSUE. HAD A HONDA DIDN'T HAVE THIS ISSUE, AND HAD A FEW PICK-UPS WITH OUT THIS ISSUE. ALL OLDER THAN THE ACURA.. THIS IS EXPENSIVE AND WHAT CAN WE DO TO FIX THIS??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560479December 16, 2023
UNKNOWN OR OTHER
Was driving vehicle on highway and suddenly and rapidly lost all ability to accelerate. Warning lights on dash ALL came on simultaneously only after acceleration was lost. Inability to accelerate was extremely dangerous in middle of other highway traffic, but safely pulled to side of road only because of careful driving and luck. Upon inspection, auto service confirmed they verified concern P0716 system needs to update and keyless control was faulty. Recall one month subsequent to event does not seem to include my car, although description of failure sounds potentially similar. Still waiting full repair of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560490December 16, 2023
ENGINE
Engine excessively consumes oil. No issue to the engine whatsoever no smoke at exhaust no burning oil. Check my oil after about 1000 miles and I’m missing a quart of oil. There was once a recall for this issue but the window to get repaired has expired. That does help people that purchased this car after the window. Issue need to be a permanent recall and not a temporary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560285December 15, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, and while the vehicle was idling, the vehicle stalled without warning. The contact made several attempts to restart the vehicle before the vehicle regained normal power. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle had not been repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560356December 15, 2023
VISIBILITY/WIPER
I recently (11/9/23) took my 2022 MDX (22,00 miles) to the local Acura dealer for an issue with my windshield washers not working. They diagnosed the problem as the washer jets were clogged and said the replacement parts were on back order and they were not given a time when they would arrive. I am concerned that currently my vehicle is unsafe to drive during inclement weather conditions-- i.e. slush, muddy roads, etc. Acura customer service has not been able to provide any ETA on this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559907December 13, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Passenger rear, right inner tail light is not working. Was under recall but Acura is not replacing it. Obviously water has entered it and shorted it out. They said the recall was completed on it but why is the taillight not working. In report made by the dealer it says it is shorted after hooking it up to a voltmeter. Why are they not replacing it. It reduces visibility to the rear of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559782December 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Acura MDX. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled. After which, the contact became aware that the vehicle briefly failed to detect that the key was present, preventing the vehicle from restarting. After a while, the vehicle was able to detect that the key was present, and the vehicle started. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559773December 12, 2023
UNKNOWN OR OTHER
On November 17, 2023 while we were on a trip the vehicle's sunroof spontaneously exploded upward. There were no other vehicles around us and nothing above us. This is the second time this sunroof has exploded. The first was on February 19, 2023. Both incidents were covered by insurance except for the deductible. This could have posed a great danger to anyone immediately behind my vehicle as glass was blown back in that direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558903December 7, 2023
UNKNOWN OR OTHER
Was at stoplight with idle stop on and when light turned green car wouldn’t engage. Saw it had shifted to neutral and needed to turn the car off, restart before I could drive away. Could have been hit from behind especially since it was dark out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558803December 6, 2023
ENGINE
Honda refuses to inspect my vehicle to determine if it is safe to drive. They say they will not inspect vehicles untill they have the repair parts available. That puts me at risk for driving a defective vehicle and having an accident that could cause property damage and/or death for me and other people. As I do not have the technical expertise to inspect the vehicle myself, I have no choice but to park it until Honda decides to act. I belive that this is unreasonable and constitutes a failure to act timely. They should at least be willing to do the inspection now to determine if the vehicle is safe or not and then do any necessary repairs once the parts are available. They will need to inspect the vehicle eventually anyway, so I am not asking them to do anything extra.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558274December 4, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact was notified by a relative of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558337December 4, 2023
ELECTRICAL SYSTEM
I was on a bridge heading into a tunnel stopped due to traffic and the car shut off completely. The screen said to put the car in park and restart it. I tried several times and after a few attempts it started back up. This is the third time this happened. I had a recall when I purchased it and had the recall addressed for the same issue. Now I am back at Acura again. And being told I may have to pay for diagnostics. The car is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558084December 2, 2023
SEATS
Seat Base rivets are damaged and confirmed by dealer upon inspection. There IS a recall on this problem for 2018 Acura MDX but my 2018 Acura MDX vin doesn't show to be part of the recall even though the problem with the seat base rivets failing due to improper installation, are the same problem confirmed by the dealer. I was told it was safe to drive by dealer. However the seat constantly clicks out of place when braking and accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557878December 1, 2023
ENGINE
Ticking Sound in Engine Diagnosed by Dealer as same issue reported in recall for Year Make and Model of Vehicle. Diagnosed with need for engine replacement ($8,700). All service requirements by manufacturer done by dealer. Dealer says it is unsafe to drive. Vin not covered under recall NHTSA # 23V-751
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557993December 1, 2023
POWER TRAIN, SUSPENSION
The All Wheel Drive of my 2022 MDX has been going out in the rear, and only the front wheels are powered. This happens nearly every time I drive the vehicle for the last 2 months, at least. My safety is at risk because I live in Montana and the roads have been getting icy with current weather conditions. When the AWD drive gives out, I lose all power briefly as the front tried to regain power. Going up mountains with this issue is very dangerous. It also goes out in "snow" mode. I have sent the Acura warranty department numerous photos, via email, of the error message as well as videos of the message popping up. I also started a log of the error as of 11/09/23. I live over 400 miles from the closest Acura dealership. I asked if the local Honda dealership can look at it and after over a week of waiting to hear back, was told I needed to take it to Acura. I refuse to drive it over 400 miles in winter conditions. I asked for it to be towed to Acura last Monday, 11/20/23, and have yet to hear back. The warning message reads, "All Wheel Drive system problem. Only front wheels may be powered, see your dealer." Additional, snall rocks from snow protection keep getting stuck between the break rotors and the back plate. It causes a loud screeching sound until the rocks are dislodged. The rear brakes now sweak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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