Acura MDX Complaints

3,381 consumer complaints on file.

#11580972April 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580500April 1, 2024
ENGINE
Engine rod bearing knocking. Will eventually fail and engine stop running at anytime. My independent service center did confirm the problem. The car has not been to the Dealer as they refuse to include my VIN # in the current recall for this very problem. No warning lights appeared, but slight ticking sound shortly turned into a loud knocking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580565April 1, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was in a parking mode and was leaving the parking lot. I reversed my car lo leave, and the car went out of control and was not until it crashed on two other parked cars that came to a stop. Then, After reversing my car, when trying to put it into drive, it would not move. When I tried to turn it off, the engine (re) started again and it worked so I could clear the path for other cars and wait until the police came. I had major maintenance at Acura Hopkins 2 and 3 years ago, I had a new steering pump and hoses changed 5 months ago and new front and rear brakes 3 months ago. Many people who are familiar with cars tell me that it was probably the rings. I don't know it may be the transmission? There was a police report as there were two other cars involved and both with severe damages. State Farm considered my car totaled despite the large amount of money spent to bring this car to almost new condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579873March 28, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura MDX. The contact stated that while driving, at various speeds, the vehicle hesitated and stalled. Additionally, while driving on several occasions, the vehicle hesitated. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Acura of Valley Stream Service, at 700 W Merrick Rd., Valley Stream, NY 11580, who informed the contact about diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. . The failure mileage was approximately 56,500. The contact stated that the failure was related to NHTSA Campaign Numbers: [XXX] (Engine and Engine Cooling), and [XXX] (Fuel System, Gasoline). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579573March 26, 2024
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2015 Acura MDX. The contact stated that while the vehicle was parked, he observed condensation in both taillights and the taillights did not illuminate as intended. The vehicle was taken to a dealer where it was diagnosed that the lid light needed to be replaced. The vehicle was repaired, but the failure reoccurred with the right taillights. The manufacturer was notified of the failure. The failure mileage was 35,163.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579595March 26, 2024
SEAT BELTS
I was involved in an accident 12/13, 2023. No airbags deployed, however, my seatbelt locked up. A new seatbelt was ordered through Acura soon thereafter 12/23. At the time this was ordered, I was told that there was no ETA as there is a national backorder. Fast forward to today, my car has been fully repaired and is still sitting in the local repair shop because there are still no seatbelts available. I have filed complaints with Acura corporate, and have a claim number that I would be more than happy to provide. Acura corporate has advised the repair shop that it will be at least six months to one year until a seatbelt is is available I also have documentation on the “ expedited order” that was placed for the seatbelt in 12/2023. The insurance company, USAA, is now looking at totaling my car simply because we cannot find a seatbelt. The local Acura dealers, and our car repair shop cannot believe that cannot seem to get a seatbelt for me, and it’s been four months. On my research online, it appears that Acura may be legally obligated to manufacture, and provide this part. I wanted to report this to the proper regulatory agency to ensure that this has been documented. The car is completely drivable, given the lack of safety restraint. I also am aware that I am not alone in this complaint, as many other MDX owners are experiencing the same I am not sure how to proceed from here and I’m hoping that you may be able to help Thank you so much for your time and consideration
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11579623March 26, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? - Periodically After Auto Start Stop System activates (vehichle shuts down after stop). When the brake pedal is released and vehicle attempts to restart the engine stalls and is shifted into neutral. How was your safety or the safety of others put at risk? - UNK Has the problem been reproduced or confirmed by a dealer or independent service center? - No, this is an intermittent issue, this has occurred a few times (6). Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No, email sent to service department. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - Parking light, Brake system light, Oil pressure light, battery light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579456March 26, 2024
ENGINE, VEHICLE SPEED CONTROL
This car only has 2500 miles on it. When it was just driven a few weeks in January, 2024, the car would start jerking while driving down the highway going a consistent 55-60 miles per hour. We took it back to the dealer in St. Louis and they told us they were unable to duplicate. We drove it a few more weeks and in February the jerking was more pronounced and more often so we took it back. Again, they said they could find nothing wrong with it. It ran pretty good until mid March when I drove it to Florida for a 6 week break in my wife’s cancer treatment. The car jerked a lot and broke down completely 3 times. I was able to restart the first two times but the third time it took a while and I was stalled in heavy traffic on [XXX] north of Gainesville. Luckily, a trucker pulled up behind me and put on his flashers to keep me from being hit. After sitting there several minutes, it did restart and I drove to Ft. Myers where I took it to the Acura Dealer there, Scanlon Acura. They, too, ran diagnostics and said nothing showed up. I drove it to our condo and it died before I could turn into my driveway. I called Triple A to come tow it back. This time they gave me a loaner, said they checked it out and the manager drove it over night to his home. They said it had water in the gas tank and we had to pay for the draining as that is not covered. When I picked the car up the maintenance sheet also stated a leaky valve but said there was NO water in the gas tank. I had to request my money back and asked about the valve. Was told it was a mistake. On Saturday, [XXX], my wife was driving to an appointment down [XXX] and after about 35 min, the car started jerking badly so she pulled into a parking lot when it shifted into park on its own and died. She had to have it towed backed to Scanlon Acura. They they called yesterday and said the computer says nothing is wrong. This car is a death trap and we have to return home for her treatment in a few weeks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579363March 25, 2024
POWER TRAIN
I was in RED light and Car went to Idle Stop. I got Green Light but the Car automatically went to Neutral mode and did not back to Drive mode when I changed. I put emergency light on but People do not have any patience and Horn me in the light.. I tried many times to put Drive mode and it did not work. After turn off/on the engine few times finally it worked. It was very scary if I would have struck in middle of the Highway with family it would be very bad. I called the Acura Service center they act like they did not aware of this issue. I have setup appointment this week for diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578447March 20, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated that the vehicle hesitated to start. There was no warning light illuminated. Additionally, the contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from underneath the rear of the vehicle. An unknown local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the failures. The approximate failure mileage was 32,863. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578449March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578224March 19, 2024
EXTERIOR LIGHTING
Left rear inner tail light is inoperative. There is evidence of water intrusion in the lower left corner of the tail light assembly. Called dealer, was told by service manager that the concern was not covered under warranty as the vehicle has just over 51,000 miles. Called Acura Care and was told same. 2014-2019 models of this vehicle were recalled for this issue, but not the 2020 models, although they are the same body style and share same tail light part number. The lights are LED and have no replaceable bulbs; entire assembly must be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578057March 18, 2024
SEAT BELTS, AIR BAGS
The contact owns a 2016 Acura MDX. The contact stated that while driving at slow speeds through a parking area, his foot slipped and the vehicle unintendedly accelerated, coming to a complete stop after crashing into an 8-inch barrier. The air bags did not deploy. No warning lights were illuminated. A Police report was not filed, and no injuries were reported. The vehicle was towed to the dealer, who determined that the driver's side seat belt needed to be replaced following the crash but informed the contact that Part Number: 04818-TZ5-A00ZC was unavailable. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11578083March 18, 2024
STRUCTURE:BODY:ROOF AND PILLARS
See attached letter for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578174March 18, 2024
FUEL/PROPULSION SYSTEM
NHTSA Recall Number 23V-858. Honda/Acura still have NOT fix my car supposedly due to they are short on the fuel pump part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577683March 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The sensor under the hood malfunctions causing the car alarm system to go off and battery to get drained. Multiple batteries were changed because initially the thinking was that the battery needed to be replaced. Car alarm would go off in the middle of the night (with a new battery) when parked in the garage. All the electrical systems and lights would start turning off and on as if the car is possessed. Manufacturer is aware of the problem. Many others are complaining on the internet. There are variety of hacks including rigging the sensor that are suggested. Dealer said the entire control unit had to be replaced for $1122. Repair was made. They said when they run out of parts (control unit) they also disconnect the sensor. So you have cars on the highways that are no longer appropriately indicating when the hood is down (shut correctly or whether it is a false alarm. I called the manufacturer they didn't take responsibility (Case 14470102) with Acura/Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576633March 11, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact stated while driving approximately 40 MPH, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven; however, the dealer informed the contact that they could not duplicate the failure. The contact later received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which she related to the failure; however, the part to do the recall repair was not yet available. Additionally, the contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576304March 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The dealership is refusing to fix the issue citing that the parts will not be available until fall of 2024. My vehicle is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575982March 7, 2024
STRUCTURE:BODY
The paint on this vehicle failed and matches photos in Acura service bulletin [XXX] which deals with failure of paint color [XXX]. When calling Honda I was told that that recall is VIN specific and that my vehicle was not affected. The attached photos clearly show that the paint is defective and therefor should be covered. According to the service bulletin a warranty extension was issued for 8 years from the date the vehicle was placed in to service which in my case was June 30, 2016. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575759March 6, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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