Acura MDX Complaints

3,381 consumer complaints on file.

#10724731June 11, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 ACURA MDX. UPON USING THE CRUISE CONTROL FEATURE, THE VEHICLE WOULD DECELERATE TO 20 MPH WHEN A LARGE VEHICLE PASSED BY. THE FAILURE OCCURRED MORE THAN THREE TIMES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V301000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724730June 11, 2015
SUSPENSION
SPORTS SUSPENSION IN VEHICLE DOES NOT WORK OVERTIME. I BELIEVE THEY ARE DEFECTIVE, EVERY BUMP I GO OVER, TINY OR BIG IT MAKES A SOUND FROM THE FRONT SUSPENSION LIKE SOMETHING IS LOOSE. DEALERSHIP TOLD ME ITS 2300 TO REPLACE BOTH SIDES. REASON I BELIEVE THEY ARE DEFECTIVE OR NOT OF HIGH QUALITY, HEARD AND READ MANY PEOPLE WITH MDX SPORTS SUSPENSION GETTING THEM REPLACED ONCE TO SEVERAL TIMES IN A SHORT PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724739June 11, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V320000 (AIR BAGS) AND 15V045000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AND NEEDED TO REMAIN AT THE DEALER UNTIL THE PART ARRIVES IN AUGUST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT ABLE TO DRIVE THE VEHICLE FOR MONTHS UNTIL THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724531June 10, 2015
SERVICE BRAKES
OUR MDX EXPERIENCED A LARGE AMOUNT OF BRAKE SHIMMY GOING DOWN A HILL THAT ALMOST CAUSED THE VEHICLE TO LOSE CONTROL. WE WERE VERY CONCERNED ABOUT THE ABILITY OF THE VEHICLE TO STOP. WHEN WE TOOK IT TO THE DEALER, THEY SAID THE BRAKES ROTORS WARPED FROM OVERHEATING. OVERHEATING SHOULD NOT OCCUR DURING NORMAL USE, ESPECIALLY WHEN THE VEHICLE IS RATED FOR TOWING UP TO 5,000 POUNDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724147June 8, 2015
AIR BAGS
ON JUNE 7TH, AS I WAS DRIVING MY VEHICLE THE DRIVER FRONT AIRBAG INADVERTENTLY DEPLOYED CAUSING ME TO CRASH THE VEHICLE. THE FIRE DEPART AND POLICE DEPARTMENT CAME TO THE SCENE. I WAS NOT INJURED. THE VEHICLE WAS TO TOWED FROM THE SCENE. DEEMED TOTAL LOSS BY INSURANCE COMPANY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10723890June 7, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE WAS STRANDED ON THREE SEPARATE OCCASIONS AND WOULD NOT START. THE BATTERY STILL WORKED. THE DEALERSHIP, HENDRICK'S ACURA IN CHARLOTTE, NC, REPLACED A FUSE TWICE AND REMOVED THE AUTOMATIC STARTER AND REPLACED A WIRE. TODAY, THE CAR WOULD NOT START AGAIN. IT HAS LESS THAN 35000 MILES ON IT. A VEHICLE THAT CANNOT START AND GETS STRANDED MULTIPLE TIMES CREATE A SAFETY HAZARD. MOREOVER THE DEALERSHIP WAS NOT SURE WHAT WAS CAUSING THE PROBLEM, BUT CHARGED US TO TRY TO FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722642June 1, 2015
AIR BAGS
IN OCTOBER OF 2014 SRS LIGHT CAME ON IN MY 2003 ACURA MD. ACURA REPORTED FAULTY SRS UNIT AND REPLACED UNIT AT OWNERS EXPENSE. AT SAME SERVICE APPOINTMENT, ACURA REPLACED AIR BAG INFLATOR UNDER RECALL (SB 14-029) UNDER WARRANTY. SUBSEQUENTLY, ANOTHER AIRBAG RECALL (SB-14-023) WAS COMPLETED 12/9/14. SRS UNIT NOW PLACED ON RECALL LIST BY NHTSA. OWNER APPLIED TO AMERICAN HONDA FOR REIMBURSEMENT OF COSTS TO REPLACE DEFECTIVE SRS UNIT (10/14) BUT WAS DENIED BECAUSE "THERE WAS NO DEPLOYMENT OF AIR BAG PRIOR TO THE REPLACEMENT" (10/14). I'M CONFUSED. THIS PARTICULAR YEAR/MODEL SRS UNIT IS BEING RECALLED/REPLACED DUE TO THE POTENTIAL FOR LIFE THREATENING DEPLOYMENT PROBLEMS. IN ADDITION THERE WERE SEVERAL OTHER RECALLS ASSOCIATED WITH THIS MODEL'S AIRBAG SYSTEM CLEARLY INDICATING THAT THERE WERE/ARE PROBLEMS WITH THE 2003 ACURA MDX. FORTUNATELY, MY SRS UNIT IN QUESTION WAS REPLACED (FOR NOTED DEFECTS) PRIOR TO A DISASTROUS DEPLOYMENT. AS SUCH, WHY AM I NOT BEING REIMBURSED FOR THE PRIOR REPLACEMENT OF MY UNIT THAT HAS NOW BEEN PLACED ON THE RECALL LIST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722419May 30, 2015
AIR BAGS
I RECEIVED RECALL NOTICE 14V-351 REGARDING THE REPLACEMENT OF THE AIRBAG. I CONTACTED SOUTH COAST ACURA IN COSTA MESA, CA AND I WAS INFORMED THAT THE PART WOULD HAVE TO BE ORDERED. APPROXIMATELY 6 WEEKS LATER I CALLED TO FIND THE STATUS. I WAS INFORMED THAT THE PARTS HAD STILL NOT ARRIVED. IN ADDITION, I CALLED MISSION VIEJO ACURA IN MISSION VIEJO, CA TO SEE IF THEY HAD THE PARTS AVAILABLE. NOT ONLY WAS I INFORMED THAT THE PART WAS NOT AVAILABLE, BUT THAT REPLACEMENT OF THE PARTS WAS HIGHER PRIORITY IN STATES WITH HIGH HUMIDITY. I READ THE RECALL, AND IT SAYS NOTHING ABOUT STATES WITH HIGH HUMIDITY. I THINK I AM BEING LIED TO BY THESE ACURA DEALERSHIPS, AND I WOULD LIKE TO HAVE MY COMPLAINT INVESTIGATED.THE RECALL CLEARLY SAYS THE DEFECT COULD KILL OR INJURE PEOPLE, AND I DON'T BELIEVE ACURA IS TAKING SUFFICIENT MEASURES TO MAKE SURE THE PARTS ARE AVAILABLE TO ENSURE MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722449May 30, 2015
STRUCTURE:BODY
I OWN A 2015 ACURA MDX THAT IS THREE MONTHS OLD AND IT HAS 4000 MILES ON IT. I WAS DRIVING THIS CAR EARLY IN THE MORNING WHEN I PRESSED THE BUTTON TO OPEN THE MOONROOF, IT VIOLENTLY EXPLODED CAUSING GLASS TO SHOWER UPON ME. I HAVE SUFFERED CUTS ON MY HAND AND ON MY HEAD AS A RESULT OF THIS. I HAVE CONTACTED TWO DIFFERENT HOUSTON ACURA DEALERS ONLY TO FIND OUT THAT THEY ARE NOT WILLING TO FIX THE REPAIR AS ACURA WILL NOT APPROVE THE REPAIR COST. ONE DEALER EVEN ADMITTED THAT ACURA IS AWARE OF THE ISSUE. I WISH THAT ACURA WOULD STAND BEHIND THEIR PRODUCT AND RESOLVE THE ISSUE PROMPTLY. IT COULD HAVE RESULTED IN A SERIOUS ACCIDENT OR WOULD HAVE INJURED MY CHILDREN AS WELL IF THEY WERE PRESENT IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722257May 29, 2015
VEHICLE SPEED CONTROL
WHEN THE ACC IS ACTIVATED, THE DIGITAL SPEED INDICATOR IS 2-3 MPH OFF (FASTER) THAN THE NEEDLE SPEEDOMETER. I WENT TO SEVERAL ACURA DEALERS BUT THEY COULD NOT FIX IT. I WAS TOLD THAT IT IS WITHIN ACCEPTABLE MARGIN OF ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722319May 29, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2001 ACURA MDX. WHILE DRIVING AT A LOW SPEED, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE FRONT COIL FRACTURED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE COIL AND STRUT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 05V385000 (SUSPENSION), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722352May 29, 2015
AIR BAGS
THE AIR BAG LIGHT IS RED...I TOOK IT TO ACURA IN STOCKTON....AND THEY SAID. THEY WON'T CHECK IT UNTIL I PAY THEM $120...I AM WORRIED IT IS FAULTY...I DON'T NEED TO PAY THEM TO CHECK AND FIX IT...THE AIR BAG SHOULD NOT BE FAULTY AT ALL.....IT IS NOT A WEAR AND TEAR ITEM...IT IS A INTERNAL PRODUCT THAT IS DAMAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721717May 27, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2001 ACURA MDX. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. THE RPMS RAPIDLY INCREASED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V176000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720953May 22, 2015
AIR BAGS
11/21/2003 REPORTED SRS LIGHT WAS OFF NOW IT IS ON. ACURA DEALER SERVICE (DS) DOCUMENTED AS MAINT. LIGHT ON. WAS TOLD IT WAS A MATTER OF SERVICE TECH. TURING THE AIRBAG LIGHT ON OR OFF. CODE 9002 REPORTED. 8/29/2004 MIL. 43469 REPORTED SRS LIGHT IS STAYING ON ALTHOUGH TURNED OFF LAST VISIT.CODE 9002 DS ORDERED MODULE. 9/29/2004 DS INSTALLED SOP SRS MODULE. CAUSE:SHORTED. CODE 751100 SRS CONTROL UNIT REPLACED S/B# 02-018, 177960-S3V-305 UNIT, PART# 77960S3V305. AS DRIVING OFF LOT LIGHT CAME BACK ON. 6/14/15 STILL NOTICING SRS LIGHT. DS DOC. B C/S SRS LIGHT ON CHECK AND ADVISE. WAS TOLD BY DS IT WAS A SAFETY HAZARD AND THE AIRBAG MOST LIKELY WOULD NOT DEPLOY IN EVENT OF ACCIDENT. 2/17/15 AIRBAG LIGHT ON CHECK ADVISE. CODE 9002, OP DS UNIT NEEDS TO BE REPLACED, 90241 CAAS. 3/31/15 DS STATED THAT SRS AIRBAG NOT RECOGNIZING PASSENGER IN DRIVERS FRONT SEAT, SENSOR NEEDS REPLACING TOO. THE TWO PARTS MUST BE DONE TOGETHER. AT A COST TO ME. CAR WAS STILL UNDER WARRANTEE WHEN THIS ALL BEGAN. EVERY TIME UNIT WAS RESET IT COMES BACK ON BEFORE LEAVING LOT. CURRENT DAY AIRBAG STILL A HAZARD/SAFETY ISSUE. ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717681May 21, 2015
ENGINE, ELECTRICAL SYSTEM
ONGOING PROBLEM WITH 2009 ACURA MDX- THE CHECK ENGINE WARNING LIGHT SPORADICALLY ILLUMINATES WHILE DRIVING INDICATING THAT THE VEHICLE SHOULD BE BROUGHT TO AN ACURA REPAIR FACILITY. THE DEALERSHIP SERVICE DEPARTMENT STATED THAT IT IS A FAULTY SENSOR AND IT IS A COMMON PROBLEM WITH THE 2009 ACURA MDX. THE DEALERSHIP FURTHER STATED THAT IT WOULD BE APPROXIMATELY $700.00 FOR THEM TO MAKE THE REPAIR AS ACURA HAS NOT YET ISSUED A RECALL NOTICE FOR THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717868May 21, 2015
SUSPENSION
CAR IS EQUIPPED WITH SPORT SUSPENSION. SHOCK MOUNT HAD BEEN RATTLING FOR MONTHS, TAKEN TO DEALER MULTIPLE TIMES. AFTER SCOURING INTERNET FOR A CAUSE, FOUND MANY COMPLAINTS IN MDX FORUMS ABOUT SPORT SUSPENSION SHOCK MOUNTS BREAKING. TOOK BACK TO DEALER, CAUSE WAS CONFIRMED. THE CONCERN IS THAT THESE SHOCKS COST $1000 EACH, THEY ARE A DEALER ONLY ITEM, AND JUST 10 MINUTES OF RESEARCH ONLINE WILL DEMONSTRATE THAT THIS IS A KNOWN ISSUE AND MOST CUSTOMERS DON'T GET ANY OR MUCH DEALER PARTICIPATION IN THE REPAIR. BEFORE THE REPAIR, THE CAR WAS MOST DEFINITELY UNSAFE, AND IT IS FRUSTRATING THAT THE DEALER DID NOT DIAGNOSE THE ISSUE, I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716167May 13, 2015
AIR BAGS
I GOT AN AIRBAG RECALL NOTICE IN JANUARY 2015 FOR MY ACURA MDX. NOW IT'S MID- MAY AND THE ACURA DEALERSHIP KEEPS SAY THEY DO NOT HAVE THE PART. THIS IS A SAFETY ISSUE, ACURA NEEDS TO DO BETTER THAN THIS. I SENSED THAT ACURA IS DRAGGING ITS FEET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715569May 10, 2015
STRUCTURE:BODY
THE REAR LIFT GATE WILL OPEN USING THE AUTOMATIC DOOR OPENER, BUT ONCE OPEN IT WILL NOT STAY OPEN. IN MY CASE, I OPENED THE REAR DOOR, BUT WHEN I WENT TO GET SOMETHING FROM THE BACK OF THE VEHICLE, THE DOOR CAME DOWN ON MY HEAD. NOT ONLY IS THIS DISAPPOINTING TO HAVE THIS ISSUE IN A CAR WITH LESS THAN 40,000 MILES, BUT IT IS ALSO VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10715460May 9, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
I, ALONG WITH MY WIFE, PULLED OUT OF THE PARKING SLOT WITH SEAT BELTS SECURELY FASTENED AND STARTED DRIVING. AFTER A FEW SECONDS THE CAR WENT INTO SUDDEN ACCELERATION. I HAD NO CONTROL ON BRAKES OR ACCELERATOR. I HAD TO FIND A WAY TO STOP THE CAR. I STEER THE CAR ON TO MIDDLE CURB OF THE PARKING LOT. FIRST I HIT THE GATE, WHICH WAS FLEXIBLE AND DID NOT STOP THE CAR. NEXT THING I HIT WAS A LIGHT POLE. THE CAR STOPPED WITH BOTH AIR BAGS DEPLOYED, LOT OF DAMAGE TO CAR (COMPLETELY TOTALED) AND CAUSING PERSONAL INJURY TO ME AND MY WIFE WHO WAS IN THE PASSENGER SEAT. DUE TO THE SPEED OF THE CAR, THE CONCRETE BASE WAS LIFTED FROM THE GROUND AND THE POLE FELL IN FRONT AWAY FROM THE CAR. WE BOTH CHECKED INTO THE HOSPITAL IMMEDIATELY AFTER THE CRASH. THIS WAS CAUSED BY MANUFACTURING DEFECT IN THE CAR. THE REASON I SAY THIS IS BECAUSE: A) I JUST LEFT THE PRAYER HALL, WHERE I GO FREQUENTLY AND AM FAMILIAR WITH THE SURROUNDING WHERE OTHER CARS ARE PARKED AND MOVING, PEOPLE ARE WALKING TO AND FROM THEIR CARS, AND HAD NO REASON TO ACCELERATE; B) I HAVE BEEN DRIVING ACCIDENT FREE FOR PAST 39 YEARS, MY DRIVING RECORD SPEAKS FOR ITSELF; C) DRIVING IS REQUIRED IN THE PROFESSION I AM IN, WHERE I HAVE TO VISIT CLIENTS FEW TIMES A WEEK; D) I AM FAMILIAR WITH THE CAR BECAUSE I HAVE BEEN DRIVING THIS CAR FOR OVER 4 YEARS. E) I AM A FAMILY MAN AND NOT A RECKLESS DRIVER. I CARE TOO MUCH FOR MY FAMILY, AND ESPECIALLY MY GRANDSON, TO TAKE A CHANCE LIKE THIS; F) I AM PERFECTLY HEALTHY AND CONSCIOUS ABOUT MY SURROUNDINGS. IT HAS BEEN SIX WEEKS AND WE ARE STILL EXPERIENCING PAIN FROM THE INJURY. I BELIEVE SOMETHING NEEDS TO BE DONE TO AVOID SUCH INCIDENTS IN FUTURE. THIS CRASH COULD HAVE BEEN FATAL.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10714867May 6, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2003 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS). THE CONTACT WAS UNABLE TO SCHEDULE THE RECALL REPAIR WITHIN A REASONABLE TIMEFRAME BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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