Acura ILX Complaints

270 consumer complaints on file.

#10888705July 26, 2016
AIR BAGS
TAKATA RECALL: IN MARCH 2016, WE HAVE RECEIVED NOTIFICATION LETTER FROM ACURA MOTOR COMPANY REGARDING THE RECALL AND THE DANGER OF DRIVING OUR ACURA VEHICLE, VIN # [XXX], DUE TO TAKATA AIRBAG INFLATOR RECALLS. ACCORDINGLY WE CONTACTED THE DEALERSHIP OFFICE LOCATED 1600 SOLDIERS FIELD RD, BRIGHTON, MA 02135 IN THE SAME MONTH (END OF MARCH 2016), TO GET THE VEHICLE FIXED OR TO REQUEST A REPLACEMENT VEHICLE UNTIL YOUR ORGANIZATION FIX THE VEHICLE AND MAKE IT SAFE TO DRIVE AGAIN. THE ABOVE MENTIONED DEALERSHIP OFFICE OFFERED US TO TAKE A LOANER OR RENTAL VEHICLE FREE OF CHARGE UNDER THE CONDITION THAT WE HAVE TO KEEP BOTH VEHICLE WITH US UNTIL THEY FIX THE ACURA. WE EXPLAIN TO THE DEALERSHIP OFFICE THAT SINCE WE LEAVE IN BOSTON METROPOLITAN AREA, WE DON'T HAVE EXTRA OR ADDITIONAL PARKING SPACE TO KEEP BOTH VEHICLES. THEREFORE, WE REQUESTED ACURA MOTOR COMPANY TO KEEP THE ACURA UNTIL IT IS FIXED AND GIVE US THE LOANER OR RENTAL CAR. UNFORTUNATELY THE DEALERSHIP OFFICE DECLINED TO DO SO. SINCE THE RECALL IN MARCH 2016, WE HAVE PARKED THE VEHICLE WITHOUT ANY USE. THIS IS ; THEREFORE, TO FILE COMPLAINT REGARDING THE SUBJECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885248July 16, 2016
AIR BAGS
WAS TOLD BY MY AURA DEALER THAT MY VEHICLE WAS UNSAFE TO DRIVE IN MAY 2016. IT HAS BEEN PARKED IN MY GARAGE SINCE THAT TIME, AWAITING PARTS TO REPAIR OR REPLACE THE TAKATA AIRBAG. I LEASED THE CAR IN DECEMBER 2014, AND WAS NOT TOLD OF THE RECALL UNTIL MAY 2016, NOR WAS I TOLD THAT THE CAR HAD A TAKATA AIRBAG WHEN I ENTERED INTO THE LEASE. FOR A PERIOD OF 18 MONTHS, ANYONE OF MY FAMILY DRIVING THE CAR WOULD HAVE BEEN ENDANGERED IF THE AIRBAGS WERE DEPLOYED. I REQUESTED A MORATORIUM ON LEASE PAYMENTS FROM ACURA LEASING, UNTIL THE CAR WAS DRIVEABLE, WHICH THEY REFUSED TO DO. I ASKED THE DEALER, NAPLETON ACURA TO SWAP OUT THE CAR/LEASE FOR ANOTHER CAR/LEASE WITHOUT THE AIRBAG PROBLEMS, WHICH THEY WOULD NOT DO WITHOUT A SIGNIFICANT MONETARY PENALTY. THE TAKATA AIRBAGS HAVE BEEN A PROBLEM DATING BACK TO 2001 FOR HONDAS, AND 2003 FOR ACURAS SO THIS IS A LONG STANDING ISSUE. I DON'T UNDERSTAND WHY YOUR AGENCY ALLOWS ACURA & HONDA TO CONTINUE TO SELL VEHICLES WITH TAKATA AIRBAGS ESPECIALLY IN HIGH HUMIDITY LOCALES SUCH AS FLORIDA, WHERE I LIVE. YOUR AGENCY SEEMS TO BE PROTECTING THE CAR MANUFACTURERS AND RELATED DEALERS AT THE EXPENSE OF THE PUBLIC THAT YOU ARE SUPPOSED TO BE PROTECTING. IRONICALLY AN AIRBAG IS A SAFETY COMPONENT, NOT ONE THAT EXPOSES THE DRIVER TO SERIOUS INJURY OR DEATH. AT THIS POINT, I WOULD LIKE TO GIVE THE CAR BACK TO ACURA, AND TERMINATE THE LEASE WITHOUT PENALTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884877July 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884284July 12, 2016
POWER TRAIN
MY 2016 ACURA ILX TRANSMISSION MAKES A "CLUNKING" SOUND WHEN 1) THE ACCELERATOR IS DEPRESSED AFTER SLOWING DOWN; WHILST SLOWING DOWN TO A STOP. SEEMS AS THOUGH THE 8 SPEED AUTO TRANSMISSION IS REMAINING AT TOO HIGH A GEAR AT SLOWER SPEEDS. THE SOUND IS QUITE DISCONCERTING. I HAVE ESCALATED THE ISSUE TO ACURA CORPORATE OFFICE, AND THEIR RESPONSE IS THAT OTHER VEHICLES OF THE SAME MODEL MAKE THE SAME SOUND. REALLY??? IS ACURA JUST WAITING FOR COMPLAINTS OF TRANSMISSIONS OR TORQUE CONVERTERS BLOWING UP BEFORE THEY TAKE APPROPRIATE ACTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884155July 11, 2016
POWER TRAIN
DRIVING ON FREEWAY AT FREEWAY SPEED, VEHICLE SHIFTED INTO N. ALL POWER WAS LOST ALTHOUGH ENGINE REMAINED AT IDLE. NECESITATED EMERGENCY MENAUEVERS TO SHOULDER OF FREEWAY. ALL ALERT LIGHTS LIT, VEHICLE REMAINED AT IDLE. WAS UNABLE TO SELECT ANY GEAR. VEHICLE WAS TOWED BY ROADSIDE SERVICE TO DEALER. IN MOTION, AT FREEWAY SPEED, ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883002July 6, 2016
AIR BAGS
KEARNY MESA ACURA DEALERSHIP IN SAN DIEGO, CA. HASN'T FIX THE TAKATA AIR BAG IN MY CAR. I'VE BEEN WORKING ON THIS ITEM FOR ONE YEAR. THEY DO NOT RETURN CALLS, WILL NOT SCHEDULE REPAIR, HANG UP ON YOU, BAD BUSINESS PEOPLE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882523July 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER; 16V061000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881988July 1, 2016
AIR BAGS
TAKATA RECALL - I HAVE A RECEIVED A LETTER FROM ACURA FROM MARCH 2016 ADVISING OF THE SAFETY RECALL OF AIRBAGS. THE ACURA WEBSITE ADVISES TO "PLEASE CONTACT AN AUTHORIZED HONDA OR ACURA DEALERSHIP IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE YOUR VEHICLE REPAIRED". BUT THE DEALERSHIP ADVISES THEY DO NOT HAVE THE PARTS & CANNOT ADVISE A MORE ACCURATE TIMEFRAME OF WHEN I CAN SCHEDULE AN APPOINTMENT TO GET THE ISSUE RECTIFIED. IT HAS BEEN 3 MONTHS SINCE I FIRST RECEIVED THE LETTER, BUT THE STANDARD RESPONSE I RECEIVE IS "IT WILL BE SOMETIME DURING JUNE & AUGUST". I HAVE ALSO LOGGED A FORMAL CASE FOR MY INQUIRY (CASE# 04619491) ON APR 18, 2016 BUT HAVE NOT RECEIVED ANY FURTHER FOLLOW UPS. IT JUST DOES NOT SEEM THAT ACURA IS TREATING THIS ISSUE WITH URGENCY & HAVE BEEN VERY COMPLACENT, AS I HAVE RECEIVED NO ADDITIONAL NEW UPDATES. PLEASE ENFORCE ACURA TO DEAL WITH THIS MATTER MORE URGENTLY & EXPEDITE A RESOLUTION - AWAITING OVER 3 MONTHS WITH NO NEW PROGRESS UPDATES IS SIMPLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881770June 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873708June 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/02/16*LJ UPDATED 08/10/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873054June 8, 2016
AIR BAGS
2016 ACURA ILX. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FAULTY DRIVERS AIRBAG INFLATOR RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872479June 4, 2016
AIR BAGS
TAKATA RECALLS- CONTACTED DEALER THREE TIMES, THEY NEVER FOLLOWED UP WITH WHEN I CAN HAVE MY AIRBAGS FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870828May 25, 2016
AIR BAGS
I AM SERIOUSLY CONCERNED ABOUT MY SAFETY DRIVING MY ACURA. I GOT A SAFETY RECALL NOTICE FROM THE MANUFACTURER DURING THE MONTH ON FEBRUARY, 2016 WITH MULTIPLE CALLS BEING PLACED THE MANUFACTURER HAS NO FIXED DATE IN RESOLVING THE PROBLEM. WITH THE SAFETY RECALL I WASN'T ABLE TO SELL MY VEHICLE SINCE IT IS DEFECTIVE AND THERE WAS NO SOLUTION PROVIDED BY THE MANUFACTURER. EVEN AFTER MULTIPLE CALLS ACURA CLIENT RELATIONS DIDN'T RESPOND PROPERLY AND THEY WERE NOT VERY HELPFUL IN RESOLVING MY ISSUES. I WOULD KINDLY REQUEST NHTSA TO KINDLY LOOK INTO THE ISSUE AND DIRECT ACURA ACCORDINGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870371May 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V061000(AIR BAGS) AND WAS PLACED ON A WAITING LIST. THE CONTACT HAD BEEN WAITING FOR SEVERAL MONTHS FOR THE PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865393May 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859751April 25, 2016
AIR BAGS
2013 ACURA ILX. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855587April 14, 2016
AIR BAGS
TAKATA RECALL: IT WAS MY FIRST " NEW CAR". IT HAD GREAT SENTIMENTAL VALUE. EVEN THOUGH IT WAS A LEASE I HAD INTENDED ON KEEPING IT AT THE END OF OCT.2016THE BIGGEST LETDOWN HOWEVER IS HOW ACURA HAS HANDLED THE TAKATA AIRBAG RECALL. I FIND IT HARD TO BELIEVE NO ONE KNEW ABOUT THE RECALL PRIOR TO MARCH 2016 I FIRST WAS NOTIFIED ABOUT THE RECALL AND STARTED HEARING ABOUT THE DEATHS AND ACCIDENTS ASSOCIATED WITH THE TAKATA AIRBAG RECALL. WHEN I FIRST CALLED "ACURA CLIENT RELATIONS" AND ASKED ABOUT THE SITUATION, KNOWING THEY WERE TO PUT ME IN A SAFE VEHICLE AT MY REQUEST, I WAS TOLD I WOULD RECEIVE A PHONE CALL WITH 24 HOURS. NO ONE CALLED ME BACK. APRIL 9 I DECIDED TO VISIT ACURA OF THE DESERT TO TALK TO A MANAGER IN PERSON ABOUT THIS ISSUE. THE MANAGER SEEMED HAPPY ENOUGH TO UP SELL ME INTO A 2016 ACURA ILX BUT MADE NO MENTION OF PROVIDING ME WITH AN OPTION OF A RENTAL, AND TOLD ME I WOULD BE GETTING A CALL FROM A SALES PERSON THE NEXT DAY WITH SOME PRICING ( MONTHLY) PAYMENTS IF I DECIDED TO TRADE MY ILX IN FOR THE 2016. THE BOTTOM LINE IS I NEVER HEARD BACK FROM ANYONE THE NEXT DAY, AGAIN. I WAS LEFT TO BELIEVE THAT ACURA SIMPLY DOESN'T CARE OR FOLLOW THROUGH AND IS TOO CONCERNED WITH MONEY AND THE SALE THAN THE SAFETY AND THEIR LOYALTY OF THEIR CUSTOMERS I LEARNED VERY QUICKLY AT LEAST IN THE LAST YEAR THAT ACURA DOES THE MINIMUM AND HOPES YOU DON'T REALIZE WHEN THERE ARE PROBLEMS. I WENT TO LEXUS, ACROSS THE STREET FROM THE ACURA DEALERSHIP AFTER NOT HEARING FROM THEM FOR THE SECOND TIME -HAD TO PAY $1500.00 DOWN AND LEASED A SAFE VEHICLE DUE TO ACURA'S INABILITY AND INEFFECTIVE COMMUNICATION SKILLS; WHAT THEY DIDN'T REALIZE IS THAT THEY ARE DEALING WITH A COMMUTING, WORKING MOTHER OF 3 WHO IS TRYING HER BEST TO MAKE DECISIONS FOR HER AND HER FAMILY'S SAFETY. I AM SORRY THIS HAPPENED AND REALIZE YOU DON'T HAVE THE PARTS TO FIX THE RECALLED AIRBAGS UNTIL SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855196April 13, 2016
AIR BAGS
TAKATA INFLATORS: AS I WAS MADE AWARE OF THE SAFETY ISSUE CAUSED BY TAKATA AIR BAG INFLATORS, I FOLLOWED UP WITH MY MANUFACTURER ABOUT THE OPTIONS I HAD. EVEN AFTER MAKING MULTIPLE CALLS THE MANUFACTURER OF MY VEHICLE WHO IS ACURA DOSEN'T SEEM TO CARE ABOUT SOLVING CUSTOMERS COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853657April 5, 2016
POWER TRAIN
THERE EIS A CLUNKING NOISE COMING FROM UNDER THE HOOD. THERE IS A METAL TO METAL CLUNKING WHEREVER THERE IS SHIFT IN DRIVE TRAIN TORQUE. TECHNICIAN SUSPECTED BAD ENGINE/TRANSMISSION MOUNT CLUNKING AGAINST THE SUBFRAME OR BODY. I'VE BROUGHT IT TO SERVICE OVER 4 TIMES AND BEEN WITHOUT MY CAR FOR OVER A MONTH AND THEY'RE SAYING IT'S AS DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853423April 4, 2016
AIR BAGS
I WOULD LIKE TO KNOW ABOUT COMPENSATION FOR HAVING MY VEHICLE SIT IN MY PARKING LOT FOR 2 TO 6 MONTHS AND I'M PAYING MY CAR PAYMENT AND I'M NOT DRIVING MY CAR, IF I WANT TO DRIVE ANOTHER CAR OTHER THAN MY ACURA I WOULD PURCHASE THAT, NOW I'M DRIVING A RENTAL THEY TURNED OFF ALL THE FEATURES, NO EXPLANATION. I THINK I SHOULD AT LEAST GET REIMBURSE FOR MY CAR NOTE ATE LEAST HALF. I DON'T THINK IT IS FAIR FOR ME NOT HAVING MY LUXURY CAR TO DRIVE DIDN'T EVEN GET TO ENJOY MY CAR HAVEN'T EVEN DRIVEN MY CAR FOR 6 MONTHS GOT MY CAR IN LATE OCT 2015 & FEB RECALL SOMETHING NEEDS TO BE DONE ABOUT THIS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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