Acura ILX Complaints

270 consumer complaints on file.

#11155240November 30, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT LEASED A 2018 ACURA ILX. THE CONTACT STATED THAT THE FUEL GAUGE FAILED TO PROPERLY INDICATE WHEN THERE WAS FUEL IN THE VEHICLE. DUE TO THE INACCURATE READING, THE VEHICLE WOULD STALL. THE DEALER (ELITE ACURA, 2840 NJ-73, MAPLE SHADE TOWNSHIP, NJ 08052, 856-722-9600) INDICATED THAT THIS WAS A KNOWN FAILURE FOR THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE A REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151691November 15, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE FUEL GAUGE IS NOT WORKING, THE CAR IS READING AS FULL THE WHOLE TIME. AS MY WIFE AND I SHARE THE CAR, WE ALWAYS ASSUME THE OTHER WAS RE-FILLING IT, UNTIL IT DIED ON HER. WORST IS THAT, THEY WILL NOT KEEP IT FOR REPAIR AS THEY DON'T HAVE THE PARTS. THEY SEND YOU WITH THIS SAFETY RISK AWAY TELLING YOU TO RE-FUEL IT EVERY 200 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149702November 6, 2018
EXTERIOR LIGHTING
THE NEW ACURA EXTERIOR LIGHTING SYSTEMS ARE OBNOXIOUS TO OTHER TRAFFIC BOTH DURING THE DAY AND AT NIGHT. THEY'RE BLINDING. THEY HAVE ZERO TECHNOLOGY BUILT IN TO THEM TO REDUCE INTENSITY WHEN APPROACHING ONCOMING TRAFFIC. IT'S A SAFETY HAZARD TO THE DRIVING PUBLIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133532October 5, 2018
ENGINE
TL* THE CONTACT OWNED A 2015 ACURA ILX. AFTER THE VEHICLE WAS PARKED IN A PARKING GARAGE, IT CAUGHT FIRE UNDER THE HOOD. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A FIRE REPORT WAS FILED. AN UNKNOWN DEALER WAS CONTACTED AND TRIED TO SELL THE CONTACT A NEW VEHICLE. THE MANUFACTURER STATED THAT SINCE THE INSURANCE COMPANY DID NOT CLAIM THE VEHICLE FIRE AS A SAFETY MATTER, THEY WOULD NOT LAUNCH AN INVESTIGATION. THE FIRE EVENT WAS SENT TO THE MANUFACTURER'S TOTAL LOSS DEPARTMENT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11131139September 25, 2018
SUSPENSION, EXTERIOR LIGHTING
REAR LIGHTS STOPPED WORKING. I HAVE BREAK LIGHTS AND TURN SIGNAL BUT NO REAR LIGHTS. FRONT SUPENSION (OR SOMETHING UP FRONT)MAKES BOUNCING NOISE AT 45K ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131565September 25, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN COMING TO A STOP AT A RED LIGHT, THE CAR CONTINUED TO ROLL FORWARD. AT THIS TIME, I STEPPED ON THE BRAKE WITH ADDED PRESSURE BUT THE CAR CONTINUED TO ROLL. THEN I SHIFTED THE CAR INTO PARK BUT THAT DID NOT STOP THE VEHICLE AND IT ROLLED INTO A TRUCK IN FRONT AT LESS THAN 5 MPH. THE DEALERSHIP STATES THEY CANNOT DUPLICATE THE INCIDENT AND FOUND NO ERRORS WHILE CONDUCTING THEIR INSPECTIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11103399June 22, 2018
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 ACURA ILX. WHEN THE CONTACT ATTEMPTED TO ENTER THE VEHICLE, THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. WHILE DRIVING VARIOUS SPEEDS, THE DOORS FAILED TO LOCK AUTOMATICALLY. THE VEHICLE WAS TAKEN TO ACURA OF LYNNWOOD (21515 WA-99, LYNNWOOD, WA 98036, (855) 693-2564) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S DOOR LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 27,229.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089963April 24, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CAR CAUGHT A FIRE WHILE PARK WITH MOTOR RUNNING STARTED FROM HEADLIGHT FIRE DEPARTMENT WAS CALLED AND FIRE WAS PUT OUT..
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11063505January 18, 2018
ENGINE
TL* THE CONTACT OWNED A 2014 ACURA ILX. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT WITH THE ENGINE RUNNING, THE FRONT PASSENGER ALERTED THE CONTACT OF A SMOKE ODOR. THE PASSENGER IMMEDIATELY NOTICED SPARKS FROM UNDERNEATH THE HOOD AND, ALMOST IMMEDIATELY, THE HOOD BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT CAME TO THE SCENE AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THERE WERE NO INJURIES. THE CONTACT CALLED SUPERIOR HONDA AT 504-717-2157 (LOCATED AT 1845 WEST BANK EXPRESS WAY, HARVEY, LA 70058) AND WAS INFORMED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11056724December 26, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR DISPLAYED MULTIPLE ERRORS ON ITS MULTI-INFORMATION DISPLAY. THE ERRORS INCLUDE BRAKE SYSTEM PROBLEM, ABS PROBLEM, ROAD DEPARTURE MITIGATION SYSTEM PROBLEM, AND ADAPTIVE CRUISE CONTROL PROBLEM. THOSE ERROR MESSAGES WENT AWAY ON MY WAY TO ELK GROVE ACURA BUT I WAS ABLE TO RECORD THEM ON MY PHONE. THERE WAS STILL AN ERROR MESSAGE IN THE ACURALINK SYSTEM FOR THE ELECTRIC POWER STEERING THAT I SHOWED THE SERVICE ADVISOR. HE DELETED THE MESSAGE WITHOUT TELLING ME AND SAID THOSE ERRORS ARE CAUSED BY A LOW BATTERY. HE WENT TO TEST THE BATTERY AND IT TESTED FINE SO I WAS TOLD THAT THERE WAS NOTHING TO FIX. HE SENT ME HOME AFTER REFUSE MY REQUEST TO DOCUMENT THE ERRORS WITH ACURA. HE MADE IT LIKE I NEVER BROUGHT THE CAR IN AND THOSE PROBLEMS NEVER EXISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048356November 25, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2013 ACURA ILX VEHICLES. IF THE MANUAL OR POWER DOOR LOCK IS ACTIVATED WHILE AN INTERIOR FRONT DOOR HANDLE IS BEING OPERATED BY AN OCCUPANT, THE CABLE CONNECTING THE INTERIOR DOOR HANDLE TO THE DOOR LATCH MECHANISM MAY BECOME LOOSE AND MOVE OUT OF POSITION. THERE IS A POSSIBILITY THAT THE CABLE CAN MOVE FAR ENOUGH OUT OF POSITION TO PREVENT THE DOOR FROM PROPERLY LATCHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040696October 28, 2017
AIR BAGS, POWER TRAIN, EXTERIOR LIGHTING
TAKARTA AIRBAG. I HAVE NO INFORMATION THAT THE AIRBAG IN MY CAR WAS FIXED. I AM ALSO HAVING PROBLEMS WITH MY CAR'S POWER. IT MOVES SO SLOW WHEN PULLING OFF. I HAVE ALSO HAD PROBLEMS WITH MY DRIVER'S SIDE WINDOW. YOU CAN HEAR WIND AND WHAT APPEARS TO BE A PLASTIC SOUND WHEN YOU GET UP TO SPEEDS OVER 20 MILES PER HOUR. I HAVE GOTTEN NOTIFICATION THAT MY CAR HAS A RECALL ON THE AIRBAGS AND THE LIGHTS ARE DEFECTIVE. I DO NOT TRUST MACCHURCHILL BECAUSE I HAVE BEEN DECEIVED BY THIS COMPANY. PLEASE HELP.0909
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039768October 25, 2017
SERVICE BRAKES
1ST INCIDENT - ON OCT 17TH 2017, ON MY WAY BACK FROM GYM AND THIS IS A STREET DRIVE. I WAS APPROACHING A STOP SIGN WHICH IS ON A SORT OF A HILL. I PRESSED THE BRAKES AND THE CAR ACCELERATED INSTEAT AND I COULD NOT STOP AT THE STOP SIGN. I DID PRESS IT AGAIN HARDER AND THE CAR STOPPED BUT I HAD ALREADY CROSSED THE STOP SIGN BY THEN. I WAS CONFUSED AND SCARED BUT ASSUMED THAT IT WAS MY FAULT AND CONTINUED HOME DRIVING CAREFULLY. 2ND INCIDENT - ON THE SAME DAY ON MY WAY TO WORK, THE EXACT SAME THING HAPPENED AND AGAIN I PRESSED VERY HARD ON THE BRAKES THE SECOND TIME AND THAT HELPED. BY THIS TIME I WAS SURE SOMETHING IS WRONG WITH THE CAR. 3RD INCIDENT - SAME DAY ON MY WAY BACK FROM WORK, THIS TIME I WAS BEING VERY CAREFUL AND RIVING VERY SLOW IN THE RIGHT MOST LANE, THE EXACT SAME THING HAPPENED. I DID NOT DRIVE THE CAR AFTER THAT AND THE CAR IS WITH THE CERRITOS ACURA SERVICE CENTER. NOT SURE IF I CAN DRIVE THAT CAR ANYMORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031446October 2, 2017
WHEELS
I PURCHASED GOODYEAR WEATHERHANDLER TIRES 215 45R17 IN DECEMBER OF 2015. ON SATURDAY, SEPTEMBER 30TH MY FRONT PASSENGER SIDE TIRE WAS FLAT. UPON FURTHER INSPECTION UNDER THE GOODYEAR LOGO, THERE WAS A SPLIT. THE OTHER FRONT ON THE DRIVER SIDE HAD THE SAME SPIT UNDER THE GOODYEAR LOGO. I HAD TO BUY 2 NEW TIRES TO PLACE ON THE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002029June 28, 2017
UNKNOWN OR OTHER
MY CAR HAS A INTERMITTING SHUT OFF PROBLEM THAT JUST RANDOMLY HAPPENS AS I AM DRIVING I HAVE TAKEN MY CAR TO THE LOCAL TEMECULA ACURA DEALERSHIP WHICH I EXPERIENCED HORRIBLE SERVICE AFTER THEY HAD MY CAR 2 WEEKS THEY COULD NOT DIAGNOSE THE PROBLEM THEY COULD ONLY SUGGEST A MAJOR TUNE UP AND CHANGING SPARKPLUGS COST OVER $500 WHICH AS THEY TOLD ME MAY NOT FIX MY PROBLEM. I WORTE ACURA CORPORATE THEY REFUSE TO DO ANYTHING I SIMPLE WANT TO REPORT THIS ISSUE MY CAR IS ONLY 3 YEARS OLD AND I SHOULD NOT BE HAVING THIS ISSUES WHICH IS VERY UNSAFE. THE CAR JUST CUTS OUT AND YOU NEVER KNOW WHEN IT WILL HAPPEN. I WILL NEVER PURCHASE ANOTHER ACURA THEY COULD NOT FIX MY PROBLEM WHICH IS THERE PRODUCT. I TRIED TO FILE WITH BETTER BUSINESS BUREAU AND I COULD NOT BECAUSE OF THE YEAR OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994084June 9, 2017
SERVICE BRAKES
WHEN APPLYING THE REAR BRAKES THEY CONSTANTLY SQUEAL VERY LOUDLY. THE DEALERSHIP KEEPS LOOKING INTO THIS AND SAYS ACURA DOESN'T HAVE A SOLUTION FOR THE PROBLEM BECAUSE THEY HAVE NOT RECEIVED ENOUGH COMPLAINTS ABOUT IT YET. SO I AM SUPPOSED TO DRIVE A VEHICLE WITH SQUEALY BRAKES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979863April 21, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 ACURA ILX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 2 MPH THE VEHICLE JERKED FORWARD INDEPENDENTLY WHILE APPROACHING A STOP. ADDITIONALLY, THE VEHICLE FAILED TO SLOW DOWN EVEN AFTER THE DRIVER REMOVED HER FOOT FROM THE ACCELERATOR PEDAL AND DEPRESSED THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER TWICE, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT SHOULD BRING THE VEHICLE BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 07/21/17*LJ UPDATED 11/27/2017*JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971419April 8, 2017
AIR BAGS
TAKATA RECALL: CAR DRIVEN BY MY SON IN COLLEGE. HE RETURNED FOR SUMMER LATE MAY 2016. VEHICLE TAKEN TO DEALER FOR RECALL. AIRBAGS NOT IN STOCK. LEFT FOR COLLEGE AGAIN LATE AUGUST WITH NEW AIRBAG NOT AVAILABLE. DEALER SAID THEY WERE INSTRUCTED BY ACURA TO DO PERSONALLY OWNED VEHICLES LAST. CALLED BY DEALER LATE 2016 THAT AIRBAG WAS IN - BUT CAR NOW 1000 MILES AWAY. TERRIBLE!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945111January 13, 2017
AIR BAGS
TAKATA RECALL - ACCORDING TO HONDA CAMPAIGN NUMBER JY2: THE REMEDY PARTS NEEDED TO CONDUCT DRIVER'S AIRBAG INFLATOR RECALLS WILL START BECOMING AVAILABLE IN FALL 2016. ACURA WILL NOTIFY OWNERS WITH AN INITIAL LETTER AND A SECOND LETTER WILL BE MAILED WHEN PARTS ARE AVAILABLE. THE SECOND LETTER WILL BEGIN MAILING MID-NOVEMBER 2016 AND CONTINUE THROUGH THE END OF JANUARY 2017. I HAVE NOT RECEIVED ANY CORRESPONDENCE SINCE THE INITIAL LETTER IN FEBRUARY 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938481December 29, 2016
ELECTRICAL SYSTEM
ON 12-28-16 AS I WAS LEAVING FOR WORK. MY ENGINE WOULD NOT START. PEDAL TO PUSH DOWN AND START BUTTON WAS NOT WORKING. ALL ICONS ON MY CAR POPPED UP AND SAYS MALFUNCTION ON ALL LEVEL. IT ALSO MADE WEIRD SOUNDS IN FRONT AND INSIDE THE CAR. I CALLED CERRITOS ACURA FOR ASSISTANCE AND SPOKE WITH SERVICE ADVISER-DON,WHO INDICATED HE HAS BEEN AWARE OF NEW CAR WITH BATTERY ISSUE. HE ASKED THAT I REPLACED MY BATTERY FIRST AND BRING IT TO THEM. I CALLED AAA,WHO VERIFIED MY BATTERY IS BAD WITH PACIFIC TOW. THEY COULDN'T REPLACE IT CUZ THEY RAN OUT OF BATTERY. MY CAR COULDN'T LOCK SO I HAD IT TOWED TO MY HOUSE WITH A FLAT BED. NEXT DAY, ACURA TOWED MY CAR TO DEALERSHIP, MY CAR IS NOT ABLE TO START PERIOD. WINDOWS CAN'T GO UP, THEY COULDN'T CHECK ODOMETER,COULDN'T LOCK. ALL ICONS SHOWS MALFUNCTION. I REPORTED TO ACURA HEADQUARTER WITH MY ISSUE. ACURA CERRITOS IS TRYING TO RELEASE CAR BACK TO ME STATED EVERYTHING IS FINE WITHOUT FIXING IT. INTERNET SHOWS CLASS ACTION SUIT RELATED TO DEFECT OF HANDSFREELINK BLUETOOTH PHONE PAIRING SYSTEM CONTAINS DEFECT, THAT RESULTS IN DEAD CAR BATTERIES WHICH DRAINED BATTERIES WITH RECURRENT BATTERY REPLACEMENT AND PREMATURE FAILURE OF OTHER ELECTRICAL COMPONENTS OF VEHICLE/ALTERNATOR AND ELECTRICAL FAILURE. THE CAR SOUNDS LIKE I HAVE SOMETHING SHORT CIRCUITED AND WITH ECM ENGINE CONTROL MODULE. I ALSO HAVE BEING COMPLAINING OF GPS STUCK AND FOB NOT WORKING. I NEED TO REPORT ISSUES SO YOU GUYS CAN FOLLOW UP. ACURA CASE COMPLAINT [XXX]. CAR LOCATED AT CERRITOS ACURA,WHO IS TRYING TO RELEASE VEHICLE TO ME WITHOUT FIXING IT. I MADE IT AWARE TO THEIR HEADQUARTER TODAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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