2021 Volkswagen Rear View Camera Malfunction Recall
Volkswagen has issued a recall for certain 2021 models, including the Tiguan, due to a rear view camera malfunction. This can lead to a black screen or a frozen infotainment system, reducing visibility when reversing and increasing crash risk.
Also applies to
- Volkswagen Arteon
- 2021
- Volkswagen Atlas
- 2021
- Volkswagen Atlas Cross Sport
- 2021
- Volkswagen Golf
- 2021
- Volkswagen Jetta
- 2021
Why this matters
Volkswagen Group of America, Inc. has issued a recall for certain 2021 vehicles due to a potential rear view camera malfunction. This issue can cause the camera display to show a "black screen" or result in an "infotainment system freeze" during an ignition cycle. A compromised rear view image significantly reduces a driver's visibility when reversing, which increases the risk of a crash.
What's being recalled
This recall, identified by NHTSA ID 20V716000 and Volkswagen's internal number 91BB/91BC, addresses a defect in the BACK OVER PREVENTION: SENSING SYSTEM: CAMERA component. The affected vehicles include various 2021 Volkswagen models. The malfunction prevents the rear view camera from operating correctly, failing to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
How to check if your vehicle is affected
Owners of 2021 Volkswagen Tiguan, Atlas Cross Sport, Arteon, Atlas, Jetta, and Golf models should check if their vehicle is included in this recall. You can verify your vehicle's recall status by entering your 17-digit Vehicle Identification Number (VIN) on the NHTSA website or by contacting Volkswagen customer service. If you experience a Volkswagen Tiguan camera malfunction, it is likely related to this recall.
Manufacturer's remedy
Volkswagen will notify owners of affected vehicles. Dealers will perform a software update on the infotainment system to resolve the rear view camera malfunction. This repair will be completed free of charge to the owner. The recall notification process began on December 11, 2020. If you have not yet received notification or if your Volkswagen Tiguan camera malfunction persists, contact your local Volkswagen dealer.
Owner action
If you own an affected 2021 Volkswagen model and experience issues with your rear view camera, contact your authorized Volkswagen dealer to schedule the necessary software update. There will be no cost for this repair. For further assistance, you can reach Volkswagen customer service at 1-800-893-5298.
Source: NHTSA ID: 20V716000
Frequently Asked Questions
- Which Volkswagen models are affected by the rear view camera recall?
- The recall (NHTSA ID: 20V716000) affects certain 2021 Volkswagen models, including the Tiguan, Atlas Cross Sport, Arteon, Atlas, Jetta, and Golf.
- What are the symptoms of the Volkswagen Tiguan camera malfunction?
- Owners may experience a "black screen" on the infotainment display or an "infotainment system freeze" when the rear view camera should be active, reducing visibility when reversing.
- How will Volkswagen fix the rear view camera issue?
- Volkswagen dealers will update the infotainment system software free of charge to correct the rear view camera malfunction. This is covered under Volkswagen recall number 91BB/91BC.
- Is there a cost for the recall repair?
- No, the software update to address the rear view camera malfunction will be performed free of charge by authorized Volkswagen dealers.
What Volkswagen Tiguan owners report
Counted from the records in our database across 18 model years.
- 2,339
- Owner complaints
- 39
- Recalls
- 2,476
- Service bulletins
- 65
- Crashes reported
- 26
- Fires reported
- 59
- Injuries reported
The 2021 model year
144 complaints, the 7th most of 18 model years on file. Owners reported 2 crashes, 0 fires and 2 injuries for this year, which also has 5 recalls on file.
Back Over Prevention, the system this article covers, accounts for 44 of 2,339 complaints (2%), including 3 for 2021.
Complaints by model year
| 2009 | 168 | |
|---|---|---|
| 2010 | 110 | |
| 2011 | 162 | |
| 2012 | 153 | |
| 2013 | 140 | |
| 2018 | 288 | |
| 2019 | 196 | |
| 2020 | 141 | |
| 2021 | 144 | |
| 2022 | 274 |
Most-reported systems
- Engine — 710
- Electrical System — 555
- Air Bags — 319
- Power Train — 211
- Steering — 196
Latest recalls for the 2021 model year
- 22V514000 — Back Over Prevention (Jul 2022)
- 22V226000 — Structure (Apr 2022)
- 22V176000 — Suspension (Mar 2022)
Recent owner reports about back over prevention
Read owner complaints →The backup camera freezes and stops working. The car has to be turned off and back on again for it to work. The dealer informed me it was not a safety issue and I should use my mirrors. This is absolutely a safety issue.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
Related Articles
2021 Volkswagen Tiguan and Jetta Seat Track Recall
Volkswagen has issued a recall for certain 2021 Tiguan and Jetta models. The recall, identified as NHTSA ID 21V038000, addresses missing bolts in the front seat tracks, which could lead to increased injury risk during a collision. Owners will be notified for a free inspection and repair.
2024 Volkswagen ID.4 Health Check: Recalls and Bulletins
The 2024 Volkswagen ID.4 has faced four safety recalls, primarily concerning battery fire risks and unexpected door openings. Owners should be aware of these issues and check their vehicle's recall status to ensure safety and proper operation.
2022 Volkswagen Golf R Health Check: Recalls and Bulletins
The 2022 Volkswagen Golf R has been subject to four safety recalls addressing issues such as rearview camera malfunctions, a potential engine cover fire risk, and an overly sensitive sunroof switch. This profile details these recalls and provides guidance for owners.
2022 Volkswagen Tiguan Problems: Recalls and Safety Concerns
The 2022 Volkswagen Tiguan has faced several safety-related recalls, including critical issues with its rear suspension, brake pipe nuts, and rearview camera functionality. This profile details these problems and what owners need to know.
2021 Volkswagen ID.4 Problems: Recalls and Safety Concerns
The 2021 Volkswagen ID.4 has been subject to nine safety recalls addressing critical issues such as potential loss of drive power, steering control defects, and airbag malfunctions. Owners should be aware of these significant safety concerns and ensure all applicable recall repairs are completed.
Leave a comment
Comments are moderated and may take a moment to appear. Only your first name and the initial of your last name are shown publicly.
Comments
Be the first to comment.