2021 Volkswagen Rear View Camera Malfunction Recall

Why this matters

Volkswagen Group of America, Inc. has issued a recall for certain 2021 vehicles due to a potential rear view camera malfunction. This issue can cause the camera display to show a "black screen" or result in an "infotainment system freeze" during an ignition cycle. A compromised rear view image significantly reduces a driver's visibility when reversing, which increases the risk of a crash.

What's being recalled

This recall, identified by NHTSA ID 20V716000 and Volkswagen's internal number 91BB/91BC, addresses a defect in the BACK OVER PREVENTION: SENSING SYSTEM: CAMERA component. The affected vehicles include various 2021 Volkswagen models. The malfunction prevents the rear view camera from operating correctly, failing to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

How to check if your vehicle is affected

Owners of 2021 Volkswagen Tiguan, Atlas Cross Sport, Arteon, Atlas, Jetta, and Golf models should check if their vehicle is included in this recall. You can verify your vehicle's recall status by entering your 17-digit Vehicle Identification Number (VIN) on the NHTSA website or by contacting Volkswagen customer service. If you experience a Volkswagen Tiguan camera malfunction, it is likely related to this recall.

Manufacturer's remedy

Volkswagen will notify owners of affected vehicles. Dealers will perform a software update on the infotainment system to resolve the rear view camera malfunction. This repair will be completed free of charge to the owner. The recall notification process began on December 11, 2020. If you have not yet received notification or if your Volkswagen Tiguan camera malfunction persists, contact your local Volkswagen dealer.

Owner action

If you own an affected 2021 Volkswagen model and experience issues with your rear view camera, contact your authorized Volkswagen dealer to schedule the necessary software update. There will be no cost for this repair. For further assistance, you can reach Volkswagen customer service at 1-800-893-5298.

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Source: NHTSA ID: 20V716000