2021-2023 Volkswagen ID.4 Display Software Recall
Volkswagen has issued a recall for certain 2021-2023 ID.4 vehicles due to a software issue that can cause the center and instrument panel displays to malfunction. This can lead to a loss of critical information like vehicle speed and rearview camera images, increasing crash risk. Dealers will…
Also applies to
- Volkswagen ID.4
- 2022–2023
Why this matters
Displays that fail to show critical information, such as vehicle speed or the rearview camera image, significantly increase the risk of a crash. This defect impacts compliance with Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 111, "Rear Visibility."
What's being recalled
Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. The recall addresses a software issue that can cause "center displays and instrument panel displays that do not boot, or that sporadically reset." This malfunction can result in "loss of speedometer information" or "loss of rearview camera image."
The affected component is identified as "BACK OVER PREVENTION:SOFTWARE." This 2021 VOLKSWAGEN ID.4 recall is crucial for maintaining vehicle safety and regulatory compliance.
How to check if your vehicle is affected
Owners of 2021-2023 Volkswagen ID.4 vehicles should check if their specific vehicle is included in this recall. You can do this by visiting the NHTSA website and entering your 17-digit Vehicle Identification Number (VIN).
Volkswagen began mailing owner notification letters on December 20, 2024. If you own a Volkswagen ID.4 from the affected model years, it is important to confirm your vehicle's status.
Manufacturer's remedy
Authorized Volkswagen dealers will update the vehicle software to resolve this issue. This repair will be performed free of charge to the owner. The software update will ensure that the displays function correctly, restoring critical information and rearview camera functionality.
Owner notification
Owner notification letters for this 2021 VOLKSWAGEN ID.4 recall were mailed on December 20, 2024. If you have questions or concerns, you may contact VW customer service directly at 1-800-893-5298. Volkswagen's internal number for this recall is 919A.
Owners can also contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov for more information regarding recall number 24V344000.
Source: NHTSA Recall ID: 24V344000
Frequently Asked Questions
- What is the specific problem with the 2021-2023 Volkswagen ID.4 displays?
- The recall addresses a software issue that causes "center displays and instrument panel displays that do not boot, or that sporadically reset." This can lead to a "loss of speedometer information" or "loss of rearview camera image."
- Is there a safety risk associated with the Volkswagen ID.4 display issue?
- Yes, the malfunction increases the risk of a crash because drivers may lose access to critical information such as their vehicle speed and the rearview camera image, which is vital for safe operation and parking maneuvers.
- How will Volkswagen fix the display software issue in the ID.4?
- Volkswagen dealers will perform a software update on the affected vehicles. This repair will be completed free of charge to the owner.
- When will owners be notified about the 2021 VOLKSWAGEN ID.4 recall?
- Owner notification letters were mailed on December 20, 2024. Owners can also contact VW customer service at 1-800-893-5298 or refer to recall number 919A.
What Volkswagen ID.4 owners report
Counted from the records in our database across 6 model years.
- 1,027
- Owner complaints
- 27
- Recalls
- 570
- Service bulletins
- 113
- Crashes reported
- 13
- Fires reported
- 73
- Injuries reported
The 2021 model year
339 complaints, the 2nd most of 6 model years on file. Owners reported 28 crashes, 1 fire and 24 injuries for this year, which also has 11 recalls on file.
Back Over Prevention, the system this article covers, accounts for 85 of 1,027 complaints (8%), including 18 for 2021.
Complaints by model year
| 2021 | 339 | |
|---|---|---|
| 2022 | 137 | |
| 2023 | 466 | |
| 2024 | 53 | |
| 2025 | 31 | |
| 2026 | 1 |
Most-reported systems
- Electrical System — 516
- Forward Collision Avoidance — 154
- Vehicle Speed Control — 124
- Structure — 119
- Service Brakes — 98
Latest recalls for the 2021 model year
- 25V120000 — Power Train (Feb 2025)
- 24V651000 — Structure (Sep 2024)
- 24V344000 — Back Over Prevention (May 2024)
Recent owner reports about back over prevention
Vehicle infotainment system displays "Rearview Camera Error" when putting vehicle in Reverse. As a result, the vehicle will not display anything when backing up, therefore causing a safety risk for the driver, and/or anyone behind the vehicle.
Read owner complaints →The contact owns a 2021 Volkswagen ID.4. The contact stated while driving at an undisclosed speed, the instrument panel went dark for one minute displayed different colors, and then independently changed.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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