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2022 Jeep Compass Radio Software Update Issues

This manufacturer communication details common radio software issues in the 2022 Jeep Compass, including a blank rearview camera screen, lost presets, and pairing problems. A Firmware Over The Air (FOTA) update to software version R47.03.26 is available to address these concerns.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2022 Jeep Compass
2022 Jeep Compass — Jeep Compass radio issues
Editorial illustration generated for this article.
NHTSA ID 10251850R47.01.12R47.03.26Blank Screen (Rearview Camera (RVC) functions as normal)Tune knob does not move the scroll bar in Device Manager's phone setting menuRejected incoming phone call using the radio screen but cluster continued to display incoming call messageHead Unit (HU) switches from SXM® to wireless without user's inputHome screen Loading Data indefinitely after profile switchUnable to pair phoneRadio and / or SXM® presets being lost

Owners of the 2022 Jeep Compass may encounter various problems with their vehicle's radio system, ranging from a blank rearview camera display to issues with phone connectivity and radio presets. These Jeep Compass radio issues are often linked to the installed radio software version R47.01.12.

This manufacturer communication, identified by NHTSA ID 10251850, provides information regarding the latest Firmware Over The Air (FOTA) update designed to address these concerns. The update will bring the radio software to version R47.03.26.

Symptoms

Owners may experience one or more of the following Jeep Compass radio issues:

  • "Blank Screen (Rearview Camera (RVC) functions as normal)"
  • The tune knob does not move the scroll bar in Device Manager's phone setting menu.
  • The tune knob does not move the scroll bar in the Apps Drawer.
  • "Rejected incoming phone call using the radio screen but cluster continued to display incoming call message"
  • "Head Unit (HU) switches from SXM® to wireless without user's input"
  • "Home screen Loading Data indefinitely after profile switch"
  • "Device List shows empty although there are devices connected"
  • "Unable to pair phone"
  • The fuel consumption menu in the radio is not available.
  • "Radio and / or SXM® presets being lost"

Repair Procedure Summary

The resolution for these radio system malfunctions involves updating the vehicle's radio software to version R47.03.26. This is typically performed through a Firmware Over The Air (FOTA) update. The manufacturer communication provides an overview of the steps a customer will need to take to complete this update.

What Owners Should Know

A national campaign for this FOTA update was launched on August 21, 2023. Owners of affected 2022 Jeep Compass vehicles should ensure their vehicle's software is updated to R47.03.26 to resolve these Jeep Compass radio issues.

Frequently Asked Questions

What are the common radio issues in the 2022 Jeep Compass?
Owners may experience a "Blank Screen (Rearview Camera (RVC) functions as normal)", issues with the tune knob, rejected incoming calls, the head unit switching from SXM to wireless, 'Loading Data' indefinitely, empty device lists, inability to pair phones, missing fuel consumption menu, and lost radio or SXM presets.
How can I fix the blank rearview camera screen in my 2022 Jeep Compass?
The blank rearview camera screen and other radio problems are addressed by a Firmware Over The Air (FOTA) software update. This update will bring your radio software from version R47.01.12 to R47.03.26.
Is there a specific campaign for this software update?
Yes, a national campaign for this FOTA update was launched on August 21, 2023. This update is detailed in manufacturer communication NHTSA ID 10251850.
Will I be notified about the software update for my Jeep Compass?
The communication indicates that customers will need to take steps to complete the update, suggesting it's an owner-initiated FOTA process. Check your vehicle's infotainment system for update notifications or consult your dealership.

What Jeep Compass owners report

Counted from the records in our database across 20 model years.

4,014
Owner complaints
29
Recalls
1,555
Service bulletins
157
Crashes reported
54
Fires reported
118
Injuries reported

The 2022 model year

226 complaints, the 7th most of 20 model years on file. Owners reported 11 crashes, 0 fires and 6 injuries for this year, which also has 4 recalls on file.

Back Over Prevention, the system this article covers, accounts for 28 of 4,014 complaints (1%), including 2 for 2022.

Complaints by model year

Model years with the most complaints for the Jeep Compass
2007435
2008172
2011188
2012184
2014308
2016293
2017229
2018948
2019331
2022226

Most-reported systems

  1. Engine — 1,268
  2. Electrical System — 1,105
  3. Power Train — 552
  4. Suspension — 363
  5. Fuel/Propulsion System — 315

Latest recalls for the 2022 model year

  • 24V436000 — Back Over Prevention (Jun 2024)
  • 23V576000 — Electrical System (Aug 2023)
  • 23V058000 — Electrical System (Feb 2023)
All 2022 recalls →Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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