2022 Jeep Compass Radio Software Update Issues

Owners of the 2022 Jeep Compass may encounter various problems with their vehicle's radio system, ranging from a blank rearview camera display to issues with phone connectivity and radio presets. These Jeep Compass radio issues are often linked to the installed radio software version R47.01.12.

This manufacturer communication, identified by NHTSA ID 10251850, provides information regarding the latest Firmware Over The Air (FOTA) update designed to address these concerns. The update will bring the radio software to version R47.03.26.

Symptoms

Owners may experience one or more of the following Jeep Compass radio issues:

• "Blank Screen (Rearview Camera (RVC) functions as normal)"
• The tune knob does not move the scroll bar in Device Manager's phone setting menu.
• The tune knob does not move the scroll bar in the Apps Drawer.
• "Rejected incoming phone call using the radio screen but cluster continued to display incoming call message"
• "Head Unit (HU) switches from SXM® to wireless without user's input"
• "Home screen Loading Data indefinitely after profile switch"
• "Device List shows empty although there are devices connected"
• "Unable to pair phone"
• The fuel consumption menu in the radio is not available.
• "Radio and / or SXM® presets being lost"

Repair Procedure Summary

The resolution for these radio system malfunctions involves updating the vehicle's radio software to version R47.03.26. This is typically performed through a Firmware Over The Air (FOTA) update. The manufacturer communication provides an overview of the steps a customer will need to take to complete this update.

What Owners Should Know

A national campaign for this FOTA update was launched on August 21, 2023. Owners of affected 2022 Jeep Compass vehicles should ensure their vehicle's software is updated to R47.03.26 to resolve these Jeep Compass radio issues.