2024 Hyundai Ioniq 5 BlueLink Activation Not Working TSB

Hyundai has released Technical Service Bulletin (TSB) 24-01-002H-1 to address concerns regarding "BlueLink activation and remote services not working" in certain 2024 Hyundai Ioniq 5 (NE1) vehicles. This service campaign, issued in March 2024, supersedes a previous bulletin, TSB 24-01-002H, to update part information and provide guidance for dealer stock vehicles.

This bulletin specifically applies to 2024 model year Hyundai Ioniq 5 (NE1) vehicles produced between August 9, 2023, and October 27, 2023, that are equipped with an active BlueLink subscription. Owners experiencing an "Ioniq 5 BlueLink fault" or issues with remote services should be aware of this campaign.

What Owners Should Know

Hyundai has provided several important advisories regarding this service campaign:

• Dealer Stock Vehicles: Dealers are NOT required to perform this service campaign on dealer stock vehicles that are not currently equipped with an active Hyundai BlueLink subscription. However, if a customer wishes to enroll in BlueLink upon purchasing a dealer stock vehicle, it is highly recommended that the dealer perform this campaign immediately to prevent activation difficulties and potential vehicle comebacks.
• Prior to Delivery/Service: Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
• Ignition Status During Reset: During the reset procedure, technicians are instructed Do NOT turn OFF the ignition while resetting to prevent any issues.
• Certified Dealers Only: This service campaign can only be performed at IONIQ-certified dealers.

Symptoms

Owners of affected 2024 Hyundai Ioniq 5 vehicles may experience the following symptoms:

• Difficulties with "BlueLink activation not working".
• Problems with remote services functionality.

Repair Procedure Summary

The repair for the "Ioniq 5 BlueLink fault" involves a two-step process: a dealer mode factory reset and a head unit reset. This procedure aims to resolve issues with BlueLink activation and remote services.

1. Dealer Mode Factory Reset: The technician begins by pressing the MEDIA button and ensuring the radio is on FM mode. They then access the software information/update screen by pressing the home icon, selecting 'Setup', and then 'General'. A specific sequence of volume knob adjustments (setting volume to 7, then 3, then 1) must be performed quickly, pressing within a designated area on the screen each time. This action prompts a password entry. The technician enters the 4-digit password 2400 and confirms. After entering dealer mode, they navigate to the 'Reset' option and confirm the factory reset.
2. Head Unit Reset: Following the dealer mode factory reset, the system will reboot. An additional head unit reset is performed by pressing a pin into a small hole located to the right of the HVAC controls. The system will then reset again.
3. Confirmation: After both resets, the technician accesses the BlueLink menu on the home page and selects 'Modem Status'. They confirm that the "Activation State" shows "Enrolled (4)" and that the signal strength indicator shows active bars. If 'Modem Status' is not available, the dealer mode entry and confirmation steps are repeated.

Required Tools or Parts

This service campaign involves software and system resets. The affected component is the Audio Video Navigation (AVN) system, specifically the AVN5W system with part number 96560* (refer to the Parts Catalog for the full AVN part number). The software version involved is NEEV23.USA.S5W_M.V010.001.230502.

Warranty Information

Dealers will submit claims for this service campaign as a "Campaign" type. The operation code for this repair is TBGSVCR1, with an estimated operation time of 0.3 hours. The causal part is NTF00-00000, and the nature and cause codes are M73 and ZZ3, respectively.

If a part requires replacement during this campaign and is under warranty, a separate claim should be submitted. For out-of-warranty parts, a Prior Approval request for goodwill consideration is required.

NHTSA ID: 10252362