2021-2023 Honda Center Display Flickering & Freezing

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort to better understand customer complaints regarding the center display in certain 2021-2023 Honda Civic, CR-V, Passport, and Pilot vehicles. This proactive step, identified internally as "Request for Info: 2020-2023 Civic, CR-V, Passport & Pilot Center Display Issues," aims to gather crucial information about the root cause of these Honda center display issues before any repair attempts are made.

This communication is a request to dealerships to identify vehicles exhibiting specific symptoms and conditions. It highlights Honda's commitment to thoroughly investigate potential issues to develop effective solutions for its customers.

Symptoms Owners May Experience

Owners of affected Honda vehicles may observe various issues with their vehicle's center display. These symptoms are critical for Honda's investigation into the Honda center display issues.

Specifically, the manufacturer is looking for complaints where the center display is:

• "flickering"
• "flashing"
• "frozen"

For Civic and CR-V models, the investigation specifically targets conditions where the screen is "flickering, flashing, or frozen." For Passport and Pilot models, the communication broadly refers to "center display issues."

Important Conditions for Reporting

Honda has outlined specific qualifiers that a vehicle must meet for its information to be considered valuable for this data collection. It is crucial for owners and dealerships to adhere to these conditions.

What owners should know:

• Do not attempt any repair: Honda explicitly states that they wish to collect information from the vehicle prior to you attempting a repair of any kind. This is a critical instruction to ensure the integrity of the data collected.
• For Civic and CR-V models, exclude LX trim vehicles from consideration.
• The "frozen" screen condition is only acceptable for Civic and CR-V models.
• The display must NOT be blank or black; it must be showing some content, even if it's malfunctioning.
• The issue must be duplicatable, meaning it can be consistently reproduced.
• No repair has been attempted for this issue previously.

These strict criteria help Honda gather the most relevant data to diagnose the underlying cause of the Honda center display issues.

What Owners Should Do

If your 2021-2023 Honda Civic, CR-V, Passport, or Pilot is experiencing center display problems like flickering, flashing, or freezing, and meets all the qualifiers listed above, you should contact your authorized Honda dealership. Do not attempt any repairs yourself or allow unauthorized service centers to work on the display.

Your dealership will then communicate with Honda's Technical Information & Support (TIS) team. TIS can be reached via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). They will provide further instructions on how to proceed with the data collection.

When reporting the issue, be prepared to provide the following information:

• Your vehicle's Model Year (e.g., 2021)
• Your vehicle's Model Name (e.g., Civic)
• A clear description of the Issue (e.g., "center display flickering")
• Your Vehicle Identification Number (VIN)

This process ensures that Honda receives accurate and consistent data, which is vital for their ongoing investigation into these center display issues.

Why This Data Collection Matters

This data collection effort is a crucial step in Honda's process to identify and resolve potential manufacturing or design flaws. By gathering information from vehicles exhibiting the symptoms before any repairs are attempted, Honda can analyze the untouched condition of the component. This helps engineers pinpoint the exact cause of the problem, leading to more effective and permanent solutions. Ultimately, this benefits owners by ensuring that any future service actions or recalls are based on a thorough understanding of the defect, improving vehicle reliability and owner satisfaction.

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Source: NHTSA ID 11000133