2021-2023 Honda Center Display Flickering, Flashing, or Frozen

American Honda Motor Co., Inc. (AHM) has issued a "Request for Info: 2020-2023 Civic, CR-V, Passport & Pilot Center Display Issues" to its dealerships, seeking information on specific problems with vehicle center displays. This communication, identified by NHTSA ID 11006244, indicates that Honda is actively investigating complaints of the center display flickering, flashing, or frozen in certain models. This effort aims to gather comprehensive data to understand the root cause of these conditions before any repair procedures are developed or attempted.

Symptoms of Center Display Issues

Owners of affected Honda vehicles may experience various issues with their center display unit. The primary symptoms Honda is investigating include the "center display flickering", "center display flashing", or becoming "center display frozen". Specifically, the "frozen screen" condition is of interest for Civic and CR-V models only. These visual anomalies can be distracting and may impact the usability of the infotainment system and other vehicle functions.

Honda's Investigation Focus

Honda's Technical Information & Support (TIS) group is actively searching for vehicles that exhibit these specific display problems. The goal is to collect detailed information directly from affected vehicles to better understand the underlying cause of the condition. This proactive approach helps Honda develop accurate diagnoses and effective repair solutions in the future. The communication "Request for Info: 2020-2023 Civic, CR-V, Passport & Pilot Center Display Issues" is a critical step in this process.

Specific Conditions for Honda's Interest

American Honda is interested in collecting data from vehicles that meet a very specific set of criteria. If your vehicle experiences a Honda center display flickering, flashing, or frozen, it must satisfy the following conditions for Honda to consider it for their information collection process:

• Model and Trim: For Civic and CR-V models, LX trim vehicles are excluded from this investigation.
• Frozen Screen Specificity: The "frozen screen" condition is only acceptable for Civics and CR-Vs.
• Display State: The "Display must NOT be blank or black". It must be showing some content, even if it's malfunctioning.
• Reproducibility: The issue must be consistently duplicatable, meaning it can be reliably observed and demonstrated.
• No Prior Repair: Crucially, "No repair has been attempted for this issue" prior to reporting it to Honda.

Important Warnings for Owners

Owners should be aware of specific stipulations from Honda regarding this investigation. If your vehicle's center display is completely blank or black, it does not fall under the scope of this particular information request. Furthermore, if any repair has already been attempted on the display issue, Honda will not be interested in collecting data from that vehicle for this specific inquiry. It is vital to ensure these conditions are met if you wish for your vehicle to be part of Honda's data collection effort for the Honda center display flickering problem.

What Owners Should Do

If your 2021-2023 Honda Civic, CR-V, Passport, or Pilot is experiencing a Honda center display flickering, flashing, or frozen issue, and it meets all the qualifiers listed above, you should contact your authorized Honda dealership. It is essential that your dealership reports the issue to Honda's Technical Information & Support (TIS) before any repair attempts are made. Dealership personnel are instructed to email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) to record vehicle information and receive further instructions. Providing accurate details about your vehicle's model year, name, the specific issue (e.g., "Honda center display flickering"), and VIN will assist in this process.

Source: National Highway Traffic Safety Administration (NHTSA) Manufacturer Communication ID: 11006244