2022-2024 Honda Civic EPS Gearbox Inspection
Honda has issued Service Bulletin #23-089 for 2022-2024 Civic vehicles concerning a manufacturing error in certain electric power steering (EPS) gearbox assemblies. This issue may affect the rack stroke and lead to changes in driving dynamics, requiring an inspection and potential free replacement.
Também se aplica a
- Honda Civic
- 2022, 2024
The Issue: Incorrect EPS Gearbox Rack Stroke
Honda has identified a manufacturing error in specific service part electric power steering (EPS) gearbox assemblies installed in 2022-2024 Honda Civic vehicles. This defect, referenced as DEFECT #6GT and SYMPTOM #DG4, means these components were not produced to the correct specifications. The primary concern is that an incorrect rack stroke may result, which can lead to noticeable "changes in driving dynamics" for the driver. This could potentially affect how the vehicle handles and responds to steering inputs.
An incorrect rack stroke can alter the steering feel and responsiveness, potentially making the vehicle less predictable during maneuvers. Owners might experience a different sensation when turning or driving at various speeds. This is why a prompt Honda Civic steering inspection is crucial to ensure the vehicle's handling characteristics are as intended.
Important Warnings for Owners
Owners of affected 2022-2024 Honda Civic vehicles should be aware of a critical advisory from Honda. If you are not the sole driver of your vehicle, it is essential to inform all other drivers and passengers about this important information. Ensuring everyone who operates the vehicle is aware of the potential issue and the need for a Honda Civic steering inspection helps maintain safety and awareness.
Repair Procedure Summary
To address this manufacturing error, Honda will perform a specific inspection and, if necessary, a repair. Authorized Honda dealers will inspect the part number label on the EPS gearbox assembly. If the inspection reveals that the gearbox is one of the affected units, it will be replaced with a new, correctly manufactured assembly. This entire inspection and replacement process will be performed free of charge to the owner.
While the replacement itself may take approximately two hours, the dealer can provide a more precise estimate for the total service visit. This is because the vehicle might need to be available for a longer period due to scheduling or other service considerations. The goal of this Honda Civic steering inspection and potential replacement is to restore the vehicle's steering dynamics to factory specifications.
Owner Action
If you own a 2022-2024 Honda Civic, you should contact an authorized Honda dealer to schedule an appointment for the electric power steering (EPS) gearbox inspection. This service is provided at no cost to you. It is important to address this issue to ensure the proper driving dynamics of your vehicle. When you call, the dealer can provide you with an estimated time for the service visit.
Contact Information
For any questions regarding this notice or for assistance in locating a Honda dealer, you can contact American Honda's Customer Support & Campaign Center. They can be reached at 1-888-234-2138. You can also visit AskDave.honda.com for 24/7 virtual agent support or find a dealer online at Hondacars.com.
Source: NHTSA ID: 10249633
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Frequently Asked Questions
- What is Service Bulletin #23-089 about for my Honda Civic?
- Service Bulletin #23-089 addresses a manufacturing error in certain electric power steering (EPS) gearbox assemblies in 2022-2024 Honda Civic vehicles. This error can affect the rack stroke, potentially causing changes in driving dynamics.
- What are the symptoms of this EPS gearbox issue?
- The primary symptom is a potential change in driving dynamics due to an incorrect rack stroke in the electric power steering (EPS) gearbox. This might manifest as an altered steering feel or responsiveness while driving.
- Will I have to pay for the Honda Civic steering inspection or repair?
- No, Honda will perform the inspection of the EPS gearbox and any necessary replacement free of charge to the owner. This is part of a product update to ensure your vehicle's safety and performance.
- How long will the EPS gearbox inspection and repair take?
- The replacement of the EPS gearbox assembly, if needed, is estimated to take approximately two hours. However, your dealer can provide a more accurate estimate for the total service visit, as your vehicle might need to be available for a longer period.
- What should I do if I own a 2022-2024 Honda Civic?
- You should contact an authorized Honda dealer to schedule an appointment for the electric power steering (EPS) gearbox inspection. It's important to have this Honda Civic steering inspection performed to ensure your vehicle's proper handling.
What Honda Civic owners report
Counted from the records in our database across 46 model years.
- 16,711
- Owner complaints
- 94
- Recalls
- 1,769
- Service bulletins
- 1,775
- Crashes reported
- 179
- Fires reported
- 1,484
- Injuries reported
The 2023 model year
263 complaints, the 25th most of 46 model years on file. Owners reported 19 crashes, 0 fires and 12 injuries for this year, which also has 4 recalls on file.
Steering, the system this article covers, accounts for 2,631 of 16,711 complaints (16%), including 196 for 2023.
Complaints by model year
| 2001 | 1,079 | |
|---|---|---|
| 2002 | 702 | |
| 2006 | 1,462 | |
| 2007 | 1,270 | |
| 2008 | 981 | |
| 2016 | 1,082 | |
| 2017 | 606 | |
| 2018 | 752 | |
| 2022 | 889 | |
| 2023 | 263 |
Most-reported systems
- Air Bags — 2,938
- Steering — 2,631
- Power Train — 1,883
- Electrical System — 1,666
- Engine — 1,163
Latest recalls for the 2023 model year
- 24V859000 — Seats (Nov 2024)
- 24V744000 — Steering (Oct 2024)
- 23V704000 — Steering (Oct 2023)
Recent owner reports about steering
This car had a previous safety recall for steering components "sticking", creating an unsafe driving situation. The recall was performed, however the problem still persists and the steering is still unsafe, sticking, and jerks left to right.
Read owner complaints →steering feels sticky & i have to apply force just to keep the steering wheel centered when traveling at a high rate of speed as it feels as if the steering wheel is stuck causing me to over correct my steering.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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