2022-2024 Honda Civic EPS Gearbox Inspection

The Issue: Incorrect EPS Gearbox Rack Stroke

Honda has identified a manufacturing error in specific service part electric power steering (EPS) gearbox assemblies installed in 2022-2024 Honda Civic vehicles. This defect, referenced as DEFECT #6GT and SYMPTOM #DG4, means these components were not produced to the correct specifications. The primary concern is that an incorrect rack stroke may result, which can lead to noticeable "changes in driving dynamics" for the driver. This could potentially affect how the vehicle handles and responds to steering inputs.

An incorrect rack stroke can alter the steering feel and responsiveness, potentially making the vehicle less predictable during maneuvers. Owners might experience a different sensation when turning or driving at various speeds. This is why a prompt Honda Civic steering inspection is crucial to ensure the vehicle's handling characteristics are as intended.

Important Warnings for Owners

Owners of affected 2022-2024 Honda Civic vehicles should be aware of a critical advisory from Honda. If you are not the sole driver of your vehicle, it is essential to inform all other drivers and passengers about this important information. Ensuring everyone who operates the vehicle is aware of the potential issue and the need for a Honda Civic steering inspection helps maintain safety and awareness.

Repair Procedure Summary

To address this manufacturing error, Honda will perform a specific inspection and, if necessary, a repair. Authorized Honda dealers will inspect the part number label on the EPS gearbox assembly. If the inspection reveals that the gearbox is one of the affected units, it will be replaced with a new, correctly manufactured assembly. This entire inspection and replacement process will be performed free of charge to the owner.

While the replacement itself may take approximately two hours, the dealer can provide a more precise estimate for the total service visit. This is because the vehicle might need to be available for a longer period due to scheduling or other service considerations. The goal of this Honda Civic steering inspection and potential replacement is to restore the vehicle's steering dynamics to factory specifications.

Owner Action

If you own a 2022-2024 Honda Civic, you should contact an authorized Honda dealer to schedule an appointment for the electric power steering (EPS) gearbox inspection. This service is provided at no cost to you. It is important to address this issue to ensure the proper driving dynamics of your vehicle. When you call, the dealer can provide you with an estimated time for the service visit.

Contact Information

For any questions regarding this notice or for assistance in locating a Honda dealer, you can contact American Honda's Customer Support & Campaign Center. They can be reached at 1-888-234-2138. You can also visit AskDave.honda.com for 24/7 virtual agent support or find a dealer online at Hondacars.com.

Source: NHTSA ID: 10249633