2022-2023 Audi MIB3 Connect Installation Error TSB
If your Audi's MIB3 system displays an 'Audi connect installation: error during installation' message, this technical service bulletin (TSB 2061257/4) provides diagnostic steps and a repair procedure, including checking the e-Call LED and resetting the MMI, for various 2022-2023 Audi models.
David Chen2022 Audi e-tron
Também se aplica a
- Audi A3
- 2022–2023
- Audi A4
- 2021–2023
- Audi A4 allroad
- 2021–2023
- Audi A5
- 2021–2023
- Audi A6
- 2021–2023
- Audi A6 allroad
- 2021–2023
- Audi A7
- 2021–2023
- Audi A7 e
- 2021–2022
- Audi A8 L e
- 2021
- Audi e-tron
- 2021, 2023
- Audi e-tron GT
- 2022–2023
- Audi e-tron Sportback
- 2021–2022
- Audi Q3
- 2022–2023
- Audi Q5
- 2021–2023
- Audi Q5 e
- 2021, 2023
- Audi Q7
- 2021–2023
- Audi Q8
- 2021–2023
- Audi RS 3
- 2022–2023
- Audi RS 5
- 2021–2023
- Audi RS 6 Avant
- 2021–2023
- Audi RS 7
- 2021–2023
- Audi RS e-tron GT
- 2022–2023
- Audi RS Q8
- 2021–2023
- Audi S3
- 2022–2023
- Audi S4
- 2021–2023
- Audi S5
- 2021–2023
- Audi S6
- 2021–2023
- Audi S7
- 2021–2023
- Audi S8
- 2021–2023
- Audi SQ5
- 2021–2023
- Audi SQ7
- 2021–2023
- Audi SQ8
- 2021–2023
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Symptoms
Owners of affected 2022-2023 Audi vehicles may observe an "Audi connect installation: error during installation" message displayed in the drop-down menu of the MMI (Multi Media Interface). This indicates that the Audi connect services have not been installed correctly, leading to a "Connection offline" status.
Diagnosis / Trigger Conditions
The root cause of the Audi connect installation error is often a system fault that prevents the Audi connect application from installing correctly, causing the MMI to freeze during the process. The messages typically appear in the MMI after the system has started. Before proceeding with the main repair, technicians are instructed to ensure that the e-Call LED in the roof module is illuminated green. If the e-Call LED is not green, a separate Technical Service Bulletin, TSB 2079652, titled "Emergency call LED in roof module not lit up in green," must be addressed first.
Repair Procedure Summary
To resolve the Audi connect installation error, the following steps are generally performed by a qualified technician:
- Verify e-Call LED Status: Confirm that the e-Call LED in the roof module is illuminated green. If it is not, TSB 2079652 must be followed to correct that issue before proceeding.
- MMI Factory Reset: If the e-Call LED is green and the "Audi connect installation error" persists, the MMI system should be reset to its factory default settings using the settings menu.
- System Restart: After the MMI reset, the system is restarted. The setup process for the Audi connect functions should then begin again and complete successfully.
Owner Action
If your 2022-2023 Audi model is displaying the "Audi connect installation: error during installation" message, it is recommended to schedule an appointment with an authorized Audi service center. They have the necessary diagnostic tools and access to the latest technical information, including TSB 2061257/4, to properly diagnose and resolve the issue. This TSB is informational only and does not apply to any Audi warranty, meaning potential charges may apply if your vehicle is outside its warranty period.
Source: NHTSA ID: 11026210
Frequently Asked Questions
- What does the "Audi connect installation: error during installation" message mean?
- This message, often seen in the MMI of certain 2022-2023 Audi models, indicates that the Audi connect services have not been installed correctly due to a system fault, leading to a "Connection offline" status.
- How can I fix the Audi connect installation error in my MIB3 system?
- According to Technical Service Bulletin 2061257/4, the repair involves checking the e-Call LED status, performing an MMI factory reset, and then restarting the system. It is recommended to have this procedure performed by an authorized Audi service center.
- Is the MMI reset procedure covered under warranty for the Audi connect installation error?
- Technical Service Bulletin 2061257/4 is informational and does not apply to any Audi warranty. This means that if your vehicle is outside its warranty period, you may be responsible for the cost of diagnosis and repair.
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