2022-2023 Audi MIB3 Connect Installation Error TSB

Symptoms

Owners of affected 2022-2023 Audi vehicles may observe an "Audi connect installation: error during installation" message displayed in the drop-down menu of the MMI (Multi Media Interface). This indicates that the Audi connect services have not been installed correctly, leading to a "Connection offline" status.

Diagnosis / Trigger Conditions

The root cause of the Audi connect installation error is often a system fault that prevents the Audi connect application from installing correctly, causing the MMI to freeze during the process. The messages typically appear in the MMI after the system has started. Before proceeding with the main repair, technicians are instructed to ensure that the e-Call LED in the roof module is illuminated green. If the e-Call LED is not green, a separate Technical Service Bulletin, TSB 2079652, titled "Emergency call LED in roof module not lit up in green," must be addressed first.

Repair Procedure Summary

To resolve the Audi connect installation error, the following steps are generally performed by a qualified technician:

1. Verify e-Call LED Status: Confirm that the e-Call LED in the roof module is illuminated green. If it is not, TSB 2079652 must be followed to correct that issue before proceeding.
2. MMI Factory Reset: If the e-Call LED is green and the "Audi connect installation error" persists, the MMI system should be reset to its factory default settings using the settings menu.
3. System Restart: After the MMI reset, the system is restarted. The setup process for the Audi connect functions should then begin again and complete successfully.

Owner Action

If your 2022-2023 Audi model is displaying the "Audi connect installation: error during installation" message, it is recommended to schedule an appointment with an authorized Audi service center. They have the necessary diagnostic tools and access to the latest technical information, including TSB 2061257/4, to properly diagnose and resolve the issue. This TSB is informational only and does not apply to any Audi warranty, meaning potential charges may apply if your vehicle is outside its warranty period.

Source: NHTSA ID: 11026210