2020-2023 Audi Connect GEN3 SOS LED Not Green TSB
If your 2020-2023 Audi connect GEN3 system's SOS LED isn't turning green after Post-Delivery Inspection, or if you're experiencing issues like missing MMI services, this Technical Service Bulletin explains the complex SIM activation process and provides detailed troubleshooting steps.
Sarah Mitchell2022 Audi e-tron
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- 2022–2023
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- Audi S6
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Owners of 2020-2023 Audi vehicles equipped with the GEN3 Audi connect system may encounter issues where the SOS LED does not illuminate green after the Post-Delivery Inspection (PDI). This Technical Service Bulletin (TSB) 91 21 31 2061028/3, issued on September 16, 2021, addresses these concerns. It supersedes Technical Service Bulletin Group 91 number 21-00 dated May 4, 2021, and includes revised titles, updated header information, and the latest service procedures.
Symptoms
If you own a 2020-2023 Audi and experience any of the following conditions, your vehicle may be affected by this issue:
- "Audi connect services do not function."
- The SOS LED is off or flashes red.
- "The Roadside button does not function."
- "The News and Weather Tiles are missing in the MMI."
- "The navigation satellite map view cannot be activated."
These symptoms indicate a problem with the activation of your Audi e-tron connect services.
Technical Background
The 3rd Generation (GEN3) Audi connect system was first introduced into the MY20 B9 PI models. This includes specific models such as:
- MY20: A4, A5
- MY21: A4, A5, A6, A7, A8, Q5, Q7, Q8, Audi e-tron quattro, Audi e-tron Sportback
- MY22: A3, A4, A5, A6, A7, A8, Q3, Q4 e-tron, Q5, Q7, Q8, Audi e-tron quattro, Audi e-tron Sportback, Audi e-tron GT, and Audi RS e-tron GT
Unlike the previous GEN2 system, which used an AT&T SIM preregistered at the factory, the GEN3 system utilizes a "white label" SIM card that is not preregistered for any USA-specific mobile carrier. For the USA, Audi of America has partnered with Verizon as the preferred carrier for the GEN3 system. This fundamental difference means the SOS light can take longer to turn green after PDI compared to GEN2 vehicles.
Registration and Pairing Process
Since the GEN3 system's SIM is not preregistered, it must undergo a
Frequently Asked Questions
- What does it mean if my Audi connect SOS LED is not green?
- If your Audi connect SOS LED is not green, it typically means the embedded SIM (eSIM) has not completed its Registration and Pairing (R&P) process, which is necessary for the Audi connect GEN3 system to function correctly and provide services. This can lead to issues like "Audi connect services do not function" or "The News and Weather Tiles are missing in the MMI."
- How long should it take for Audi connect services to activate?
- Under ideal conditions, the Registration and Pairing (R&P) process for Audi connect GEN3 services typically takes about 20 minutes. However, depending on signal strength and backend system availability, it can take 1-2 hours and may require a subsequent long sleep cycle of the vehicle (30 minutes or more).
- What should I do if my Audi e-tron connect services are not working after PDI?
- First, ensure the vehicle has been allowed to sit outside with the ignition on for 20-30 minutes with the engine running. If the issue persists, perform a long sleep cycle (5 minutes+ by locking the car) or a capacitive discharge by disconnecting the 12V battery for at least 60 seconds. If the SOS LED still doesn't turn green after repeating these steps, contact the Audi connect Technical Support Team via their web ticket system or email.
- Why are my News and Weather Tiles missing in the MMI?
- Missing News and Weather Tiles in the MMI is a symptom of the Audi connect GEN3 system not being fully activated. This is often related to the SOS LED not turning green, indicating an incomplete Registration and Pairing process for the embedded SIM, which affects all Audi connect services.
- Is this Audi connect GEN3 issue covered under warranty?
- According to TSB 91 21 31 2061028/3, this procedure is considered a necessary part of the vehicle's Post-Delivery Inspection (PDI) and is informational only. It is not applicable to any Audi Warranty.
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