2020-2023 Audi Connect GEN3 SOS LED Not Green TSB
If your 2020-2023 Audi connect GEN3 system's SOS LED isn't turning green after Post-Delivery Inspection, or if you're experiencing issues like missing MMI services, this Technical Service Bulletin explains the complex SIM activation process and provides detailed troubleshooting steps.
Sarah Mitchell2022 Audi e-tron
Si applica anche a
- Audi A3
- 2022–2023
- Audi A4
- 2021–2023
- Audi A5
- 2021–2023
- Audi A6
- 2021–2023
- Audi A6 allroad
- 2021
- Audi A7
- 2021–2023
- Audi A8 L e
- 2021
- Audi e-tron
- 2021, 2023
- Audi Q3
- 2021–2023
- Audi Q5
- 2021
- Audi Q7
- 2021–2023
- Audi Q8
- 2021–2023
- Audi R8
- 2021–2023
- Audi RS 3
- 2022–2023
- Audi RS 5
- 2021–2023
- Audi RS 6 Avant
- 2021–2023
- Audi RS 7
- 2021–2023
- Audi RS e-tron GT
- 2022–2023
- Audi RS Q8
- 2021–2023
- Audi S3
- 2022–2023
- Audi S4
- 2021–2023
- Audi S5
- 2021–2023
- Audi S6
- 2021–2023
- Audi S7
- 2021–2023
- Audi S8
- 2021–2023
- Audi SQ5
- 2021–2023
- Audi SQ7
- 2021–2023
- Audi SQ8
- 2021–2023
- Audi TT
- 2021–2023
- Audi TT RS
- 2021–2022
- Audi TTS
- 2021–2023
▸ Mostra altri 25▾ Mostra meno
Owners of 2020-2023 Audi vehicles equipped with the GEN3 Audi connect system may encounter issues where the SOS LED does not illuminate green after the Post-Delivery Inspection (PDI). This Technical Service Bulletin (TSB) 91 21 31 2061028/3, issued on September 16, 2021, addresses these concerns. It supersedes Technical Service Bulletin Group 91 number 21-00 dated May 4, 2021, and includes revised titles, updated header information, and the latest service procedures.
Symptoms
If you own a 2020-2023 Audi and experience any of the following conditions, your vehicle may be affected by this issue:
- "Audi connect services do not function."
- The SOS LED is off or flashes red.
- "The Roadside button does not function."
- "The News and Weather Tiles are missing in the MMI."
- "The navigation satellite map view cannot be activated."
These symptoms indicate a problem with the activation of your Audi e-tron connect services.
Technical Background
The 3rd Generation (GEN3) Audi connect system was first introduced into the MY20 B9 PI models. This includes specific models such as:
- MY20: A4, A5
- MY21: A4, A5, A6, A7, A8, Q5, Q7, Q8, Audi e-tron quattro, Audi e-tron Sportback
- MY22: A3, A4, A5, A6, A7, A8, Q3, Q4 e-tron, Q5, Q7, Q8, Audi e-tron quattro, Audi e-tron Sportback, Audi e-tron GT, and Audi RS e-tron GT
Unlike the previous GEN2 system, which used an AT&T SIM preregistered at the factory, the GEN3 system utilizes a "white label" SIM card that is not preregistered for any USA-specific mobile carrier. For the USA, Audi of America has partnered with Verizon as the preferred carrier for the GEN3 system. This fundamental difference means the SOS light can take longer to turn green after PDI compared to GEN2 vehicles.
Registration and Pairing Process
Since the GEN3 system's SIM is not preregistered, it must undergo a
Frequently Asked Questions
- What does it mean if my Audi connect SOS LED is not green?
- If your Audi connect SOS LED is not green, it typically means the embedded SIM (eSIM) has not completed its Registration and Pairing (R&P) process, which is necessary for the Audi connect GEN3 system to function correctly and provide services. This can lead to issues like "Audi connect services do not function" or "The News and Weather Tiles are missing in the MMI."
- How long should it take for Audi connect services to activate?
- Under ideal conditions, the Registration and Pairing (R&P) process for Audi connect GEN3 services typically takes about 20 minutes. However, depending on signal strength and backend system availability, it can take 1-2 hours and may require a subsequent long sleep cycle of the vehicle (30 minutes or more).
- What should I do if my Audi e-tron connect services are not working after PDI?
- First, ensure the vehicle has been allowed to sit outside with the ignition on for 20-30 minutes with the engine running. If the issue persists, perform a long sleep cycle (5 minutes+ by locking the car) or a capacitive discharge by disconnecting the 12V battery for at least 60 seconds. If the SOS LED still doesn't turn green after repeating these steps, contact the Audi connect Technical Support Team via their web ticket system or email.
- Why are my News and Weather Tiles missing in the MMI?
- Missing News and Weather Tiles in the MMI is a symptom of the Audi connect GEN3 system not being fully activated. This is often related to the SOS LED not turning green, indicating an incomplete Registration and Pairing process for the embedded SIM, which affects all Audi connect services.
- Is this Audi connect GEN3 issue covered under warranty?
- According to TSB 91 21 31 2061028/3, this procedure is considered a necessary part of the vehicle's Post-Delivery Inspection (PDI) and is informational only. It is not applicable to any Audi Warranty.
Related Articles
2022 Audi e-tron Electrical System Problems: Complaints & TSBs
Owners of the 2022 Audi e-tron frequently report significant electrical system malfunctions, ranging from sudden power loss and charging hazards to software crashes. Braking issues and unexpected automatic emergency braking are also common concerns, alongside numerous technical service bulletins…
2022-2026 Audi Guided Fault Finding Reporting Obligation
Audi has issued Technical Service Bulletin TPI 2033392, also known as Transaction No. 2081531/1, regarding a reporting obligation for technicians when Guided Fault Finding produces an unexpected result. This TSB outlines the process for contacting Audi Product Support for diagnostic assistance.
2022-2026 Audi Infotainment System Complaints
Audi has released Technical Service Bulletin (TSB) 2081405/1 to address various customer complaints regarding infotainment systems in 2022-2026 Audi vehicles. This TSB helps technicians diagnose issues often caused by external media or mobile devices, rather than vehicle technology.
2018-2026 Audi Models Cracking Noise TSB 2061464/11
Audi Technical Service Bulletin 2061464/11 describes a cracking noise from the front or rear axle when changing direction in various 2018-2026 Audi models. The issue is due to stub axle movement and is resolved by bonding the stub axle to the wheel bearing with locking fluid.
2022-2026 Audi Parking Aid False Warnings TSB 2024323/13
Audi has released Technical Service Bulletin 2024323/13 to address customer complaints of false parking aid warnings. This bulletin details various environmental and vehicle-specific conditions that can cause the parking aid system to issue alerts even when no obstacles are present. It provides…
Leave a comment
Comments are moderated and may take a moment to appear. Only your first name and the initial of your last name are shown publicly.
Comments
Be the first to comment.