Volvo XC60 Complaints

656 consumer complaints on file.

#10631272September 6, 2014
ENGINE
JUNE 25 NEW CAR, MILEAGE 6844. ENGINE OIL LIGHT ON. DOWN 1.5 QT. OIL DEALER LOOKS FOR LEAKS FINDS NONE PERFORMS OIL CHANGE. SCHEDULES VEHICLE IN FOR DIAGNOSTICS. CAR SERVICED JULY 7 UNTIL JULY 14 MILEAGE 7313 TWO PAGES OF PARTS REPLACED. SEPTEMBER 3 CAR RETURNED TO DEALER ENGINE OIL LIGHT ON AGAIN MILEAGE BETWEEN TWO PAGE REPAIR AND 3 RD REPAIR LESS THAN 2000 MILES. VEHICLE IN AT 9384 . SUGGESTED REPAIR BY VOLVO NEW ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626842August 20, 2014
ENGINE
LOW OIL LIGHT - TWO INCIDENTS. PISTONS HAD TO BE REPLACED AND THEN ENTIRE ENGINE. BOUGHT IT BRAND NEW. DOESN'T SEEM TO BE SAFE OR RELIABLE. A VOLVO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615386July 22, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I AM COMPLAINING ABOUT UNINTENDED ACCELERATION RECENTLY EXPERIENCED WHILE PARKING MY CAR IN A PARKING LOT AND THE MANUFACTURING CANNOT TELL ME IF AND WHEN ANY RECALLS WERE UPDATED ON MY CAR PRIOR TO PURCHASE. THE CAR STARTED ACCELERATING AFTER I REMOVED MY FOOT FROM ACCELERATOR AND STARTED TO BREAK INTO A STOP SO I COULD PARK THE CAR IN THE PARKING LOT. BECAUSE THE CAR LURCHED FORWARD IN FULL THROTTLE IT CAUSED ME TO CRASH INTO THE BRICK BUILDING. THE HIGH VROOM NOISE STARTED AS SOON AS I TURNED INTO THE PARKING SPOT AND STARTED TO BREAK. THE AUTOMATIC BREAKING SYSTEM NEVER ENGAGED WHICH IN THIS MODEL SHOULD HAVE PREVENTED THE CRASH. THE BREAKS WERE OF NO USE SINCE THE HIGH SPEED IN LESS THAN 4 FEET OF THE PARKING SPOT AND WALL. THE CAR IS NEW WITH ONLY ABOUT 1200-1300 MILES AND I AM BEING TOLD THAT IT WAS MY FAULT WHEN I KNOW IT WAS ELECTRONIC FAILURE CONTROLLING THE ACCELERATION. THE DAY BEFORE IN A PARK POSITION ON A SUNNY DAY THE WIPERS WENT ON AUTOMATICALLY AND I HAD TROUBLE MAKING THEM STOP. WEDNESDAY AND THURSDAY PRIOR TO THE ACCIDENT THE SIDE MIRRORS KEPT AUTOMATICALLY ON THEIR OWN MOVE TO A DOWNWARD POSITION MAKING IT DANGEROUS TO DRIVE AND I HAD TO MANUALLY OVERRIDE IT SEVERAL TIMES TO BE IN THE RIGHT POSITION. EVEN WHEN I ADJUSTED THE SIDE MIRRORS THEY WOULD MOVE DOWNWARD WHILE I DROVE FORCING ME TO READJUST THE MIRRORS. IN ADDITION MY FRONT SEAT WOULD GET REPROGRAMMED WHEN I EXITED THE CAR AT LEAST EVERY OTHER TIME I WOULD EXIT. I WAS PLANNING ON TAKING THE CAR INTO THE DEALERSHIP AFTER THE HOLIDAY WEEKEND BUT THE ACCIDENT HAPPENED THAT WEEKEND. PLEASE INVESTIGATE SINCE THE PRIOR ELECTRICAL PROBLEMS COULD BE INDICATORS TO FUTURE PROBLEMS THOUGH THE PROBLEMS WERE INTERMITTENT - WINDSHIELD WIPERS ON WHEN NOT INTENDED, SIDE MIRRORS MOVING WHEN NOT INTENDED AND MY FRONT SEAT REPROGRAMMING WHEN NOT INTENDED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10609395July 17, 2014
EQUIPMENT
2011 VOVLO XC60. CONSUMER WRITES IN REGARDS TO BLIS SYSTEM PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE DEALER FIVE TIMES, TO ADDRESS THE ISSUE. THE CONSUMER BELIEVED IT WAS A SAFETY ISSUE, AS THE LIGHT INDICATORS FLASHED WHEN IN FACT THERE WAS NO VEHICLE IN HIS BLIND SPOT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608342July 5, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
12/24/13 APPROX 6:00 PM DRIVING APPROX. 65 MPH ON ROUTE 9 SOUTH IN CT WITH CRUISE CONTROL ON. NO OTHER VEHICLES IN FRONT OR NEARBY AND SUDDENLY THE RED DASHBOARD LIGHT FLASHED AND WARNING SOUNDS AND THE CAR BEGAN TO AUTO BRAKE ABRUPTLY TO 45 MPH. I PULLED OFF THE ROAD TURNED OFF THE CRUISE CONTROL THEN RESUMED MY TRIP UNEVENTFULLY. 12/27/13 APPROX 2:00 PM DRIVING APPROX. 60 MPH ON ROUTE 84 IN CT WITH CRUISE CONTROL ON. NO OTHER VEHICLES IN FRONT OR NEARBY AND SUDDENLY THE RED DASHBOARD LIGHT FLASHED AND WARNING SOUNDS AND THE CAR BEGAN TO AUTO BRAKE HARD DOWN TO 45 MPH. I PULLED OFF THE ROAD TURNED OFF THE CRUISE CONTROL THEN RESUMED MY TRIP UNEVENTFULLY. I CALLED SERVICE MANAGER [XXX]AT GENGRAS VOLVO 860 727 6200 AND ARRANGED TO BRING THE CAR IN FOR ANALYSIS ON 2/17/14. THE SAME BEHAVIOR WAS EXPERIENCED BY [XXX] ON 2/19/14 AS HE RELAYED THE EXPERIENCE TO ME. 5/21/14 [XXX] IS THE NEW GENGRAS VOLVO SERVICE MANAGER, REPLACING [XXX]. HE SAID THEY CHANGED OUT MY FORWARD LOOKING RADAR UNIT WHICH INCLUDES THE CIRCUIT BOARD AND HE ALSO UPDATED THE SOFTWARE (AGAIN). HE STATED THAT IF THE AUTO BRAKE MIS-FUNCTIONS AGAIN THERE IS NO OTHER SERVICE HE CAN PERFORM AND THE CAR SHOULD BE REPLACED. JULY 5, 2015 AFTER 2,000 MILES OF DRIVING WITHOUT NEW INCIDENTS IT APPEARS THAT THE FORWARD LOOKING RADAR UNIT HAD A DEFECT AND CAUSED THE PROBLEM! THIS UNIT NEEDS TO BE RECALLED ON ALL VEHICLES IN WHICH IT IS INSTALLED TO AVOID POTENTIALLY FATAL CRASHES CAUSED BY AUTOBRAKE ENGAGING AND RAPIDLY DECELERATING THE CAR FOR NO REASON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595403June 1, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
JUST BOUGHT THE CAR AND DROVE APPROXIMATELY 30 MILES AND THE TIRE PRESSURE MONITORING SYSTEM LIGHT CAME ON. DROVE ANOTHER 10 MILES HOME AND ARRANGED FOR AN APPOINTMENT WITH THE DEALER FOR CORRECTION/REPAIR. NOTICED THAT THE ERROR WARNING DID NOT COME ON INITIALLY AFTER VEHICLE WAS PARKED BUT, SEEMED IF I DROVE ABOUT 25 MILES OR MORE THE LIGHT WOULD COME ON AND STAY ON, AND THIS IS WHAT OCCURRED UNTIL I WENT TO HAVE IT SERVICED. DEALER GET ME FOR 4 HOURS AND TOLD ME THEY COULD NOT GET THE TIRES TO READ. THE DEALER THEN MADE AN APPOINTMENT WITH VOLVO FOR CORRECTION/SERVICE, AND THEY KEPT ME FOR 3 HOURS AND SAID THEY CHECKED THE TIRES AND RESET THE SENSORS, AND BELIEVED IT WAS THE BATTERY BECAUSE THE VOLTAGE WAS NOT HIGH ENOUGH. SO THEY WERE TRYING TO GET THE BATTERY TO FAIL...THIS DID NOT EVEN MAKES SENSE. ANYWAY THEY SAID, THEY CLEARED THE CODE AND DROVE IT AND IT WAS FINE. I LEFT AND GOT ABOUT 20 MILES AWAY AND THE LIGHT CAME ON AGAIN. THE THIRD TIME I TOOK MY CAR BACK TO WHERE I PURCHASED THE CAR (NOT VOLVO) WHO TOOK IT TO ANOTHER VOLVO DEALER AND IT ONE WEEK TO TELL ME, THE TIRE PRESSURE INDICATED ON THE DOOR PANEL WHICH IS 35PSI IS INCORRECT AND IT REALLY SHOULD 38PSI AND THE CODES WERE CLEARED AND THEY DROVE IT AND ALL WAS CORRECTED. I LEFT AND DROVE ABOUT 25 MILES AND THE TPMS ERROR LIGHT WAS ON AGAIN. NEEDLESS TO SAY THEY CANNOT DETECT WHAT WAS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594212May 27, 2014
FUEL SYSTEM, GASOLINE
WHILE DRIVING MY 2014 VOLVO XC60. I COULD FEEL THE CAR STOPPING. LUCKILY I WAS ON A LOCAL ROAD AND WAS ABLE TO PULL INTO A PARKING LOT WITHOUT INCIDENT. THE VOLVO HAD RUN OUT OF GAS, BUT THE FUEL GAUGE WAS SHOWING THAT MY TANK WAS MORE THAN HALF WAY FULL. THIS IS THE SECOND TIME THAT I HAVE HAD THIS PROBLEM WITH THE CAR, AND THIS IS MY SECOND REPORT. THE CONFIRMATION NUMBER FROM MY PREVIOUS COMPLAINT WAS 10569092. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569092March 13, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHILE DRIVING MY 2014 VOLVO XC60, I STOPPED AT A RED LIGHT AND STARTED TO FEEL A VIBRATION IN THE CAR. WHEN THE LIGHT TURNED GREEN, I PRESSED ON THE ACCELERATOR AND A WARNING CAME UP THAT I NEEDED TO EITHER SLOW DOWN OR DOWN SHIFT. I BEGAN TO MOVE TO THE RIGHT LANE AND THEN MY CAR STOPPED. AFTER RECEIVING A TOW TO THE DEALER, I WAS TOLD THAT IT WAS A SOFTWARE PROBLEM THAT CAUSED MY CAR TO NOT DISPLAY AN ACCURATE AMOUNT OF FUEL AND I WAS OUT OF GAS. THEY UPGRADED MY SOFTWARE AND IT FIXED THE PROBLEM, BUT IT WAS NOT A MANDATORY UPGRADE AND WAS NOT MADE AWARE OF IT UNTIL THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565871February 25, 2014
WHEELS, TIRES
WHILE DRIVING THE LOW TIRE PRESS WARNING CAME ON AFTER PULLING INTO SERVICE STATION, APPROX 2 BLOCKS PRESSURE IN TIRE WAS 25# WHEN ATTEMPTING TO ADD AIR THE VALVE STEM END FELL OFF EXPOSING THE SHRADER VALVE. AFTER TAKING TO DEALER THEY REPLACED TIRE PRESS MONITOR MODULE UNDER WARRANTY. AAPPROX 6 MONTHS EARLIER I HAD A LOW AIR PRESS WARNING ON A DIFFERENT WHEEL AND AFTER DRIVING ABOUT 1/4 MILE HOME INSPECTION SHOWED VALVE STEM WAS GONE, DEALER REPLACED PRESS SENDER UNIT AND TIRE AT MY EXPENSE. XC70 HAS TJ24767 DATED DEC 2011 THAT ADDRESSES TPMS NUT CORROSION. WHEN DEALER WAS QUESTION IF THIS APPLIED TO XC60 WAS TOLD THEY SELDOM SEE THIS PROBLEM BUT WOULD NOT REPLACE MONITORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544018September 17, 2013
EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
THE VOLUME LEVEL OF THE LANE CHANGE WARNING SIGNAL IS EXTREMELY SOFT AND LARGELY UNDETECTABLE WITH BACKGROUND ROAD NOISES. THIS PRESENTS A SAFETY ISSUE AS THE DRIVER IS NOT ALERTED TO INADVERTENT LANE CHANGES AS HE/SHE SHOULD BE. I CAME PRETTY CLOSE TO HAVING AN ACCIDENT SINCE I HAD EXPECTED THE ALERT AND IT DID NOT OCCUR AT A VOLUME LEVEL THAT I COULD HEAR. (I HAD A 2010 VOLVO XC60 WITH THIS SAME FEATURE BUT THE VOLUME LEVEL OF THE LANE CHANGE WARNING WAS MUCH LOUDER). THE VOLVO DEALER CONFIRMS THAT THE VOLUME LEVEL OF THE LANE CHANGE WARNING IS NOT USER NOR DEALER ADJUSTABLE; IT WILL REQUIRE A SOFTWARE UPGRADE BY VOLVO. I HAVE INFORMED VOLVO CUSTOMER SERVICE OF THIS ISSUE. THEY SAY THEY ARE AWARE, BUT COULD NOT PROVIDE ANY DATE FOR THE SOFTWARE UPGRADE TO FIX THIS IMPORTANT ISSUE. SOME URGENCY NEEDS TO BE PROVIDED IN FIXING THIS AS IT IS A SIGNIFICANT SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534811August 12, 2013
ENGINE
I WAS DRIVING ON INTERSTATE 84 IN CONNECTICUT WHEN THE LOW OIL LIGHT CAME ON. THE CAR, WHICH IS DEALER SERVICED, UNDER WARRANTY, NEEDED ALMOST 2 QUARTS OF OIL. I ADDED THE OIL AND BROUGHT IT TO THE SERVICING DEALER, WHO TOLD ME THAT THE CAR NEEDED NEW RINGS, AND THAT THEY WOULD ALSO REPLACE THE PISTONS. THEY TOLD ME THAT THIS WAS A DEFECT FOR THIS CAR MODEL, AND HAD BEEN CORRECTED IN LATER MODELS. II WAS UNAWARE THAT THIS CAR HAD ENGINE ISSUES - THERE HAVE BEEN NO NOTICES OR RECALLS FROM VOLVO. THE DEALER HAS REPLACED THE PISTONS AND RINGS, BUT CURRENTLY IS UNWILLING TO EXTEND THE ENGINE WARRANTY. I WAS TOLD THAT IT WAS "UNLIKELY" THAT I WOULD HAVE ANY PROBLEMS AT 70,000 OR 80,000 MILES BY THE SERVICE MANAGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494944January 28, 2013
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING ON A LOCAL STREET THE VEHICLE WITHOUT WARNING SUDDENLY SHUT DOWN, BRAKING THE VEHICLE TO A SUDDEN STOP AND LOCKING THE STEERING WHEEL IN THE MIDDLE OF MOVING TRAFFIC. THE VEHICLE CAME TO A SUDDEN COMPLETE STOP WITHOUT DRIVER INPUT NARROWLY AVOIDING A COLLISION. VEHICLE WAS UNABLE TO START OR BE MOVED AND HAD TO BE PLACED ON A FLATBED BY THE USE OF A DOLLY SYSTEM. IF THE VEHICLE HAD BEEN DRIVING ON A HIGHWAY CONTROL WOULD HAVE BEEN LOST CAUSING A VERY SERIOUS AND MOST LIKELY FATAL ACCIDENT. PLEASE ADVISE THE NEXT STEP IN THIS PROCEDURE AS I FEEL THIS CAR IS UNSAFE, IN THAT NO WARNING WAS PROVIDED IF A MALFUNCTION WERE TO AND DID OCCUR, WHY DID THE CAR COMPLETELY SHUT DOWN, STOPPING THE VEHICLE IMMEDIATELY AND LOCKING THE STEERING WHEEL. NO CONTROL WAS POSSIBLE DUE TO THIS SITUATION. AS STATED PREVIOUSLY IF THE VEHICLE WAS DRIVEN AT HIGHWAY SPEEDS AT THE TIME THIS WOULD SURELY HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491546January 6, 2013
ENGINE
THE PROBLEM OF THE ENGINE WAS FIRST REPORTED TO CULVER CITY VOLVO ON 12/12/2011. ON 10/30/2012 THE VEHICLE WAS SENT BACK THE 2ND TIME FOR THE SAME PROBLEM. AGAIN, ON 12/05/2012, THE VEHICLE WAS SENT BACK THE 3RD TIME FOR THE SAME PROBLEM. I WENT BACK TO CULVER CITY VOLVO TO PICK UP THE VEHICLE ON 12/24/2012. AS SOON AS I STARTED THE ENGINE AT THE DEALER'S PARKING LOT, TWO MESSAGES CAME ON DASHBOARD. ONE WAS "ENGINE SYSTEM SERVICE REQUIRED" AND THE OTHER ONE WAS "TRANSMISSION SYSTEM SERVICE REQUIRED". THE SERVICE DEPARTMENT TOOK THE VECHILE BACK. ONE 12/27/2012, I WENT BACK TO PICK UP THE VEHICLE. THE SAME MESSAGE CAME ON DASHBOARD. TODAY IS 01/05/2013 AND I HAVE NOT RECEIVED ANY PHONE CALL FROM CULVER CITY VOLVO. CULVER CITY VOLVO IS STILL TRYING TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472122August 24, 2012
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
VEHICLE WAS COASTING INTO PARKING SPOT AND EXPERIENCED SUDDEN UNINTENDED ACCELERATION, HIT WALL. NEITHER GAS NOR BRAKE PEDAL WAS DEPRESSED AT THIS POINT AND FLOOR MATS WERE CLEAR OF PEDALS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10469821August 4, 2012
STEERING, ELECTRICAL SYSTEM
SUDDEN FAILURE OF THE POWER STEERING, AMONGST OTHERS, RIGHT IN THE MIDDLE OF A CROSSROADS. VERY DANGEROUS EMERGENCY STOPPING OF THE CAR, ENGINE STOPPED, ALL ALARMS ON, STEERING NEARLY IMPOSSIBLE TO USE WITHOUT POWER. HAD TO TOW THE VEHICLE TO SERVICE CENTER. VOLVO CLAIMS THIS IS NOTHING MORE THAN A COMMON PLACE ALTERNATOR FAILURE (THERE HAS BEEN A RECALL CAMPAIGN FOR SIMILAR PROBLEMS WITH AUXILIARY BELT TENSIONER). POWER STEERING FAILED ALTHOUGH BATTERY WAS FULLY CHARGED. FOUND ON THE INTERNET THIS OCCURRING SEVERAL TIMES TO OTHER XC60 DRIVERS. AS ALTERNATOR FAILURES WITHOUT ANY WARNING ARE SO "COMMON PLACE" AND AS THEY CAN HAVE SUCH VERY NEGATIVE IMPACT ON SAFETY, WHY ISN'T THERE ANY BATTERY-BASED POWER STEERING SURVIVABILITY AS ON MOST OTHER VEHICLES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455317April 16, 2012
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
PULLING INTO DRIVEWAY, PRESSED ON BRAKE PEDAL. FOOT WAS ON EDGE OF BRAKE PEDAL, AND RUBBER COVER POPPED OFF. AFTER INSPECTING, IT APPEARS THAT THE "LIPS" ON THE BACK END OF THE RUBBER PEDAL COVER THAT HOLD IT TO THE METAL PEDAL ARE NOT LONG ENOUGH TO GRASP THE PEDAL SECURELY. IT SHOULD WRAP AROUND THE PEDAL LIKE A RUBBER BAND, BUT THERE IS SO LITTLE EXTRA RUBBER ON THE BACK THAT IT APPEARED THAT THE RUBBER COVER COULD LITERALLY POP OFF, AND THAT'S JUST WHAT IT DID. GO INSPECT YOURS. THIS WAS ON A 2010 XC60 T6 AWD WITH STANDARD RUBBER PEDALS. UNDERNEATH THIS RUBBER COVER (THE TRACTION ON THE PEDAL), IS A PIECE OF UNTEXTURED METAL WHICH HAS ZERO TRACTION. DRIVING, THIS COULD CAUSE A SERIOUS ACCIDENT. SLIGHTLY WET AND THERE IS NO WAY TO STOP IF YOUR FOOT SLIPS DUE TO NO RUBBER ON THE PEDAL ANY MORE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455318April 16, 2012
ENGINE AND ENGINE COOLING
"OIL LOW" MESSAGE APPEARED ON LCD DISPLAY INSIDE SPEEDOMETER DIAL. TURNED OFF CAR, WAITED FOR OIL TO DRAIN (10 MINUTES), AND CHECKED DIPSTICK. BONE DRY. HAD TO ADD 3 QUARTS OF OIL (ADDED WHAT WAS ON STICKER IN WINDSHIELD) TO REACH THE ACCEPTABLE MIDPOINT ON THE DIPSTICK. CAR SHOULD NOT BE USING HALF OF THE OIL IN THE ENGINE BETWEEN SERVICES. PROBLEM HAS NOT POPPED UP BEFORE THIS. AS A CAR MAY BE 1 QUART LOW AT TIME OF SERVICING, BEING HALF EMPTY IS UNACCEPTABLE. CAR HAS HAD REGULAR MAINTENANCE SINCE BUILT-TO-ORDER NEW IN 2010. VOLVO XC60 T6 AWD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454218April 5, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
UNCONTROLLABLE ACCELERATION, OVERRIDING BRAKE: UNEXPLAINED ACCIDENT OCCURRED AS I HAD PULLED INTO ANGLE PARKING SLOT, FOOT ON BRAKE READY TO SHIFT TO "PARK" . SUDDENLY THE CAR UNEXPECTEDLY ACCELERATED FORWARD ABOUT 5 FEET AND LURCHED INTO THE WOODEN PARKING BARRIER THAT DELINEATES THE EDGE OF THE PARKING LOT, CRACKING IT. ENGINE WAS REVVING. I SHIFTED INTO REVERSE TO GET BACK INTO PARKING SPOT (FOOT ON BRAKE NECESSARY TO SHIFT INTO REVERSE) AND CAR ACCELERATED BACKWARD TOTALLY OUT OF MY CONTROL, ONLY STOPPED AFTER BACKING INTO CAR PARKED ON OPPOSITE SIDE. PASSERBY SAID HE HEARD THE ENGINE REVVING FROM THE OTHER SIDE OF THE LOT! AT THIS POINT I SHIFTED INTO "DRIVE" AND, WITH CAR NOW UNDER MY CONTROL, RETURNED TO ORIGINAL SPOT. I REFUSED TO DRIVE CAR AGAIN WHEN POLICE ASKED ME TO SHOW WHAT HAD HAPPENED- HAD IT TOWED, VOLVO USA TECHNICIAN REPORTEDLY FOUND NOTHING WRONG WITH THE CAR, ( THE REPORT IS AN INTERNAL VOLVO DOCUMENT NOT AVAILABLE TO ME). THIS WAS A FRIGHTENING, HORRIFYING INCIDENT, WITH RAPID ACCELERATION OCCURRING BOTH FORWARD AND IN REVERSE, DESPITE FOOT ON BRAKE. CAR IS EQUIPPED WITH MULTIPLE SAFETY FEATURES. PEOPLE COULD HAVE BEEN HURT- LUCKILY NO ONE WAS. OVER NEXT COUPLE OF WEEKS, I WENT OVER EVERY POSSIBILITY, BUT MUST CONCLUDE IT WAS A MALFUNCTION OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10453935April 3, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLVO S60. THE CONTACT STATED THAT USING THE REMOTE KEY FOB, THE VEHICLE WAS LOCKED. THE CONTACT RETURNED TO THE VEHICLE TWENTY-FIVE MINUTES LATER AND THE DOORS WERE UNLOCKED, AND THE ENGINE WAS TURNED ON. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,950 AND THE CURRENT MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452746March 23, 2012
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLVO XC60. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. IN ADDITION, THE GEAR SHIFTED FROM DRIVE TO REVERSE INDEPENDENTLY AND THE VEHICLE THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 15,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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