Volvo XC60 Complaints

656 consumer complaints on file.

#10818456January 6, 2016
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I WAS IN AN ACCIDENT DRIVING ON A HIGHWAY DRIVING MY VOLVO XC60. I WAS TRAVELING AT APPROX 100KM/H AND RAN INTO THE BACK OF A SEMI THAT WAS TRAVELING AT AN APPROX SPEED OF 80KM/H. THE IMPACT WAS IN THE RIGHT FRONT (PASSENGER) SIDE OF MY XC-60 AND THE LEFT REAR OF THE SEMI. THE AIRBAGS FAILED TO DEPLOY ANYWHERE ON THE VOLVO. THANKFULLY, NOBODY WAS SERIOUSLY HURT AS ALL WERE WEARING SEATBELTS. BASED ON THE SEVERITY AND SPEED OF THE IMPACT, I AM VERY SUPRISED AND CONCERNED THE AIRBAG SYSTEM DIDN'T FUNCTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10818388January 6, 2016
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGHT IN A CITY WHEN THE RIGHT TIRE BUMPED SOMETHING IN THE ROAD. IT WAS GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811573December 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 VOLVO XC60. THE CONTACT STATED THAT WHILE TURNING THE VEHICLE, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. IN ADDITION, THE CONTACT MENTIONED THE VEHICLE WAS JERKING WHILE THE GEAR WAS SHIFTING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPGRADE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,219.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809799December 12, 2015
ENGINE
THE CAR USES AN EXCESSIVE AMOUNT OF ENGINE OIL. CHECK OIL LIGHT COMES ON WILL DRIVING CAUSING A POTENTIAL SAFETY HAZARD WHILE I FIND A SAFE LOCATION TO STOP AND ADD ENGINE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788935November 6, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR HAS NEEDED 4 BATTERY CHANGES AND THE LAST TWO WERE IN JULY AND OCTOBER. ON ONE OCCASION THE CAR DIED AND WOULD NOT START AT ALL. ON OCTOBER 3, LIKE THE MULTIPLE TIMES BEFORE, THE LOW BATTERY SIGN CAME UP. WHEN THE CAR WAS TAKEN IN THE DEALER FINALLY FOUND THAT THERE SOFTWARE GLITCH IN THEIR WORDS THAT WAS KEEPING CERTAIN MODULES OF THE CAR ON DESPITE THE CAR BEING TURNED OFF. WE WERE TOLD A SOFTWARE PATCH WAS APPLIED AND THAT WOULD TAKE CARE OF THE ISSUE. TODAY, 11/6/2015, THE LOW BATTERY SIGN HAS COME ON AGAIN AND THE CAR HAS AUTOMATICALLY DECIDED TO SWITCH THE RADIO OFF TO CONSERVE POWER TWICE ALREADY. THIS SEEMS TO HAPPEN EVERY TIME WE ARE TRYING TO START THE CAR. THE FIRST TIME THIS HAPPENED WE WERE PARKED AND HAD TO GET THE VEHICLE TOWED. THE SECOND TIME THE LOW BATTERY SIGN CAME ON AND WE WERE ABLE TO DRIVE THE CAR TO THE DEALER WHERE THE BATTERY WAS REPLACED. THE 3RD TIME THE BATTERY DIED PARKED IN A PARKING LOT AND THE CAR HAD TO BE TOWED TO THE DEALERSHIP. THE 4TH TIME THE LOW BATTER SIGN CAME ON AGAIN AND I HAD TO DRIVE THE CAR BACK TO THE DEALERSHIP. THIS IS THE 5TH TIME THE LOW BATTERY SIGN HAS COME ON AND WE ARE ABOUT TO TAKE THE CAR TO THE DEALERSHIP. THE SIGN CAME ON AGAIN WHEN WE WERE PARKED AND ABOUT TO START THE CAR. ADDITIONALLY, THE BLIND SPOT ASSISTANCE SYSTEM HAS A CAMERA THAT KEEPS MALFUNCTIONING. THIS HAPPENS RANDOMLY DURING DRIVES WHERE THE CAMERA MALFUNCTIONS. THE ONLY WAY TO GET THE ERROR TO GO AWAY IS TO RESTART THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783044October 16, 2015
WHEELS
TIRE PRESSURE SENSOR GAUGES ARE CORRODED AND HAVE FAILED ON THREE WHEELS IN THE LAST THREE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758616August 23, 2015
UNKNOWN OR OTHER
MULTIPLE NEAR-MISS COLLISIONS + IMPROPERLY FUNCTIONING HORN: THE HORN ON MY 2015.5 VOLVO XC60 HAS FAILED TO WORK EFFECTIVELY ON ABOUT 5 OR MORE OCCASIONS WHEN IT WAS NECESSARY TO WARN ANOTHER VEHICLE OF A POTENTIAL COLLISION (E.G., OTHER CAR CHANGING LANES WITHOUT LOOKING, OTHER CAR BACKING OUT OF A DRIVEWAY WITHOUT LOOKING). THIS ISSUES IS CLEARLY A FAILURE IN DESIGN AND NOT A DEFECT SPECIFIC TO OUR VEHICLE, SINCE THE HORN DOES IN FACT WORK. HOWEVER, IT ONLY WORKS IF THE DRIVER TO PRESSES THE LARGE CENTER OF THE STEERING WHEEL EXCEPTIONALLY HARD TO ACTIVATE IT. THERE IS FAR TOO MUCH RESISTANCE WHEN PUSHING THE CENTER OF THE STEERING WHEEL TO EFFECTIVELY ACTIVATE THE HORN (WHICH I HAVE EXPERIENCED ON MULTIPLE OCCASIONS WHERE I NEEDED THE HORN TO SOUND FOR SAFETY REASONS, AND IT DID NOT SOUND EVEN THOUGH I PRESSED IT WITH MORE THAN REASONABLE AMOUNT OF FORCE). MY WIFE HAS LESS ARM STRENGTH THAN ME, SO THE PROBLEM IS EVEN WORSE FOR HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758617August 23, 2015
UNKNOWN OR OTHER
ISSUE WILL DEFINITELY WILL FAIL TO PREVENT MANY POTENTIAL CRASHES: THE HORN ON OUR 2015 VOLVO XC60 HAS FAILED TO WORK FOR ME ON 3 OR MORE OCCASIONS WHEN IT WAS NECESSARY TO WARN ANOTHER VEHICLE OF A POTENTIAL COLLISION (E.G., OTHER CAR CHANGING LANES WITHOUT LOOKING, OTHER CAR BACKING OUT OF A DRIVEWAY WITHOUT LOOKING). THE HORN ONLY WORKS IF THE DRIVER TO PRESSES THE LARGE CENTER OF THE STEERING WHEEL EXCEPTIONALLY HARD TO ACTIVATE IT. THERE IS FAR TOO MUCH RESISTANCE WHEN PUSHING THE CENTER OF THE STEERING WHEEL TO EFFECTIVELY ACTIVATE THE HORN. I HAVE EVEN WITNESSED MY HUSBAND (WHO HAS MORE ARM STRENGTH THAN ME) UNABLE TO SOUND THE HORN WHEN A CAR WAS CUTTING INTO US FROM ANOTHER LANE AND HE WAS APPLYING A REASONABLE AMOUNT OF FORCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748051August 12, 2015
UNKNOWN OR OTHER
THE SEAL IN THE WINDSHIELD FAILED ALLOWING WATER TO ENTER THE CABIN OF THE VEHICLE. VEHICLE WAS RETURNED TO THE DEALER AND REPAIRED UNDER AN EXTENDED WARRANTY PLAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734287July 15, 2015
WHEELS
VEHICLE WAS PURCHASED FROM WEST COUNTY VOLVO IN ST. LOUIS, MISSOURI AS A NEW CAR (FIRST SALE) ON JULY 11, 2015. AT THE TIME OF SALE IT WAS DISCLOSED THAT THE VEHICLE WAS USED A DEALER DEMONSTRATION MODEL WITH 7,327 MILES ON THE VEHICLE AND THE VEHICLE HAD NOT BEEN PREVIOUSLY SOLD. IT WAS DISCLOSED THAT THE DEALER HAD "SWAPPED" WHEEL SETS WITH A NEWER 2016 XC60 THAT HAD JUST ARRIVED ON THE DEALERS LOT. AFTER ACCEPTING DELIVERY AND DRIVING THE VEHICLE APPROXIMATELY 30 HIGHWAY MILES TOWARDS KANSAS CITY, THE TPMS MALFUNCTION INDICATOR ILLUMINATED. THE DEALER WAS CONTACTED, AND DECLINED TO RE-INSPECT THE VEHICLE BECAUSE ITS SERVICE DEPARTMENT HAD ALREADY CLOSED. AFTER ARRIVING IN KANSAS CITY, IT WAS DETERMINED BY THE DEALERSHIP AND VOLVO CARS NORTH AMERICA THAT THE TPMS SENSORS INSTALLED ON THE 2016 MODEL YEAR WHEELS ARE NOT COMPATIBLE WITH THE TPMS MONITORING SYSTEM INSTALLED IN 2015.5 MODEL YEAR XC60'S. ACCORDINGLY, DUE TO THE DEALER MODIFICATION OF THE VEHICLE, THE VEHICLE WAS SOLD IN A FIRST RETAIL SALE WITHOUT A FUNCTIONING TPMS MONITORING SYSTEM. THE DEALER MAY HAVE FAILED TO EXERCISE REASONABLE CARE BY MODIFYING THE VEHICLE PRIOR TO SALE WITHOUT MAKING A DETERMINATION WHETHER THE SAFETY SYSTEMS WERE COMPATIBLE. AS OF JULY 15, 2015, THE DEALER HAS BEEN UNABLE TO RECTIFY THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732908July 9, 2015
ELECTRICAL SYSTEM
THIS 2015 XC 60 VOLVO WAS PURCHASED AS A DEMO. A SALES MANAGER AT THE DEALERSHIP HAD DRIVEN THE CAR ABOUT 6,500 MILES BEFORE I BOUGHT IT FROM THE DEALER. IN THE 14 MONTHS I HAVE OWNED THE VEHICLE I HAVE COMPLAINED TO THE DEALERSHIP ABOUT SEVERAL ELECTRICAL MALFUNCTIONS INCLUDING THE SIDE VIEW MIRRORS MOVING WHEN THEY SHOULD NOT BE MOVING AND THE TIRE PRESSURE INDICATOR TELLING ME I HAD LOW TIRE PRESSURE WHEN THE PRESSURE WAS NOT LOW. LAST WEEK THE SIDE MIRRORS RETRACED WHILE I WAS TRAVELING IN HEAVY FREEWAY TRAFFIC. THE MIRRORS RETRACTED WHEN I ADJUSTED THE BACK OF THE SEAT. THIS COULD HAVE RESULTED IN A SERIOUS CRASH. THE DEALERSHIP HAS ALWAYS TOLD ME THEY CAN FIND NO ELECTRICAL PROBLEMS. NOW VOLVO HAS NOTIFIED ME THE TIRE PRESSURE SENSING SYSTEM DOES NOT WORK PROPERLY SO I AM TAKING IT TO THE DEALER TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726452June 21, 2015
STRUCTURE:BODY
WINDSHIELD SEAL FAILED, RESULTING IN WATER LEAK. I ALSO UNDERSTAND THAT THE WINDSHIELD BONDING FAILURE MAY RESULT IN THE AIRBAGS FAILING TO FUNCTION AS THEY SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726242June 19, 2015
STEERING
LAST EVENING WHEN TURNING A CORNER MY FINGER WAS CUT BY THE METAL PORTION OF THE STEERING WHEEL. WHEN I GOT HOME, I NOTICED THAT AT THE "6 O'CLOCK" POSITION THERE WAS SHARP METAL THAT HAS COME LOOSE AND THAT IS WHAT CUT MY FINGER. I DID SOME RESEARCH AND THIS IS A COMMON PROBLEM WITH THIS CAR. ALSO, UPON CALLING THE DEALER THIS MORNING THEY SAID THEY KEEP A NUMBER OF THE REPLACEMENT PARTS IN INVENTORY BECAUSE IT HAPPENS ALL THE TIME. MUCH TO MY SURPRISE THERE HAS NOT BEEN A SAFETY RECALL. THE DEALER SAID THEY WILL WORK WITH ME ON THE PRICE, BUT WOULD NOT COVER IT BECAUSE MY CAR IS OUT OF WARRANTY. I REALLY THINK IF PEOPLE ARE GETTING CUT THIS SHOULD BE RAISED TO A RECALL LEVEL.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10703356April 2, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THERE IS AN ACCORDION STYLE PIECE ON THE LEFT AND RIGHT SIDE OF THE SUNROOF THAT EXPANDS WHEN THE SUNROOF IS OPENED AS A VENT. THE LEFT (DRIVER) SIDE ACCORDION PIECE BECAME LOOSE AND FELL ON MY HEAD THREE TIMES. IT WAS REPAIRED BY THE DEALER I PURCHASED THE VEHICLE FROM TWICE. WHEN I TOOK THE VEHICLE TO THE DEALER THE FIRST TIME I WAS INFORMED THAT PART HAS FALLEN OFF OF MANY VEHICLES. THE PERSON THAT SCHEDULED THE APPOINTMENT INFORMED ME SHE WAS GOING TO WATCH THE TECHNICIAN AS THEY REINSTALL THE PART SO SHE CAN REINSTALL OTHERS. A SERVICE REPORT WASN'T MADE BY THE DEALER BECAUSE IT TOOK LESS THAN TWO MINUTES FOR THE PART TO BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703042April 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLVO XC60. WHILE THE VEHICLE WAS PARKED, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680994February 3, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLVO XC60. THE CONTACT STATED THAT THE SUPPLEMENTAL RESTRAINT SYSTEM WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE WARNING LIGHT WAS RESET BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER:10V489000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,156.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663536December 11, 2014
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING APPROXIMATELY 30 MPH, THE SPEEDOMETER DISPLAYED 80 MPH AND THE SHIFT LEVER WOULD SHIFT GEARS FROM DRIVE INTO NEUTRAL AND THEN INTO PARK INDEPENDENTLY. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WAS NOT WORKING PROPERLY. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660082November 21, 2014
STEERING
I WAS ADVISED BY THE VOLVO SERVICE MANAGER THAT THE CLAMP DESIGN RESULTED IN THE CUTTING BOTH OF THE OUTER CV BOOTS THAT WAS OCCURRING OVER THE YEARS. THIS IS A DESIGN ERROR TO SEE A FAILURE LIKE THIS THAT CAN RESULT IN A LOSS OF LIFE. ONCE THE BOOT IS CUT THE GREASE CAN CATCH ON FIRE WHILE DRIVING RESULTING IN AN ACCIDENT AND POSSIBLE LOSS OF LIFE. THE FIRE COULD OF STOPPED THE VEHICLE WHILE ON THE ROAD RESULTING IN AN ACCIDENT CAUSING INJURIES OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633864September 17, 2014
SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
DRIVING AT SLOW SPEED WITH NO CARS IN FRONT OR BEHIND ME. SUDDENLY THE CAR ENGAGED THE CITY SAFETY AND IT CAME TO AN ABRUPT HALT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633335September 15, 2014
FUEL/PROPULSION SYSTEM
MY WIFE WAS OPERATING A VERY BRAND NEW 2014 XC - OWNED FOR 6 WEEKS - WHEN DRIVING IT ON A HIGHWAY IT BEGAN TO FRIGHTENINGLY SLOW DOWN AND SPUTTER. SHE WAS ABLE TO GET IT OFF THE HIGHWAY, AND IT TURNED OUT THE CAR HAD RUN OUT OF GAS. HOWEVER: THE COMPUTER FUEL GAUGE STILL SHOWED ALMOST HALF A TANK REMAINING. THIS WAS OBVIOUSLY A SCARY INCIDENT. THE CAR WAS THEN TAKEN TO THE DEALER FOR REPAIR, REPLACING THE GAUGE DID NOT WORK, AND THEN THEY HAD TO REPLACE THE GAS TANK IN ITS ENTIRETY TO REPAIR THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC60