Volvo XC60 Complaints

656 consumer complaints on file.

#11522135May 15, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
I've had my Volvo for 6 months and two weeks ago I started getting warning alerts that the braking system, lane departure system and other electrical systems were having issues (the doors wouldn't lock and car wouldn't start). I've taken the car to the Volvo dealership 3 times and they have been unsuccessful in determining what the issue is. There is something wrong with the software and a software update that was installed on my car at the first service visit (when this began happening 2 weeks ago).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521292May 10, 2023
UNKNOWN OR OTHER
Component: Side-view memory mirrors. Available for inspection. After locking car and then unlocking to re-enter the car, side view mirrors do not return to the proper memory position. Need to press the memory button again to set the mirror's proper position. If mirror not in proper position, car on either side of vehicle may not appear in mirror and when changing lanes, could lead to an accident. Car has been brought to dealer once to correct situation but condition still exists. Other than dealer, no other inspections. No warnings or messages. Problem has existed since we got the car in late February of 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521266May 9, 2023
ELECTRICAL SYSTEM
While driving, the engine will shut off while stopped and fail to restart when the gas pedal is engaged. The car will not turn on, the steering column and brake pedal lock rendering it completely unresponsive to any attempt to restart the vehicle. It has now happened over six times and Volvo has made two attempts to fix it, but it continuously occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519016April 26, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I pulled my car out of the garage, I saw I had not taken the trash out and had my foot on brake. the car has an automatic shut off at stops to save gas. It shut off, I jumped out thinking it was "off" as there was no engine sound. The car started back up and started going forward. I attempted to jump in to hit the brakes ... it kept going and hit side mirror, door, me and then kept going! it never stopped! crushed me half in half out of door. my friend jumped in stopped it from passenger side and then started it up to back it up and remove me. I was taken to trauma with fractured pelvis, broken lumbar, cracked ribs and a concussion and stitches! this is supposed to be one of thee safest cars. my family owns 3! the sensors did not stop the car! period! called volvo and they blew me off after several drawn out forms. Said the car will not stop in reverse. I was going forward! I paid for the black box to be downloaded and it shows NO collision recorded but I need two new doors its so bad! it has been since first week of feb that I have been rehabilitating and several of my doctors have asked why this was not a case with a lawyer? so far most do not want to fight volvo I guess. I need help with this. I have proof it did not stop or even show collision from sensors. Thank you Kimberly Bradshaw
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11518763April 24, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had 5 visits with problems with engine , braking sensors, and automatic braking incidents when no obstruction is noted. Propulsion System failure has occurred 3+ times and turtle mode has come on and limited my speed to 30 MPG. It has also started bouncing and shaking while in reverse. I am extremely concerned about the safety threats and lack of consistency when taking it to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518428April 22, 2023
SUSPENSION
There is a know issue with suspension that Volvo is not addressing. XC 60 owners are reporting the car was shuttering and vibrating heavily under acceleration or coasting at different speed (at 30K miles). This is getting more severe with increased mileage. Volvo has redesign the CV joint, but has not advised owners. The issues: 1- The right drive axle had a play 2- Front Prob drive shaft CV Joint is defective: The dealer showed me the new redesigned version where it is marked with a green line. If you don't see the green line on your prob shaft, this means you might have the old design one and will probably be defective. Volvo has redesigned but not replacing the defective part. The vibrations becomes more severe with increased speed and adversely effects steering, maneuverability and control on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516214April 9, 2023
VISIBILITY/WIPER
Water leaking every time it rains. Running down the windshield on the inside and making it difficult to see and dangerous as I’m having to wipe while I’m driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515761April 6, 2023
SERVICE BRAKES
Got into my car, pulled out of a parking spot and approached a stop sign. The brakes suddenly became extremely mushy and the brake peddle went all the way to the floor. I didn't notice an issue when I pulled out of the parking spot. I was unable to continue driving as the brakes were not usable. I had the car towed to the dealer and they indicated the brake booster and vacuum pump failed due to "normal wear and tear". The vehicle was purchased at, and always maintained at our local Volvo dealer. Luckily no accident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514260March 28, 2023
ELECTRICAL SYSTEM
The vehicle performed an over the air update which failed. The vehicle became inoperable. The vehicle was force started with dash lights indicating multiple system failures. The infotainment system has crashed multiple times rendering climate control non usable. A loaner 2023 XC60 was provided which also resulted in the infotainment center crashing twice. Dealership acknowledged the issue but has no solution for the issue. My concern is there is no guarantee the other safety features are functioning correctly if the most simple electrical component of the vehicle is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512809March 20, 2023
ENGINE
Volvo XC60 is burning oil and putting off a smell. Approximately every 500 miles I am prompted to put in another quart of oil. No signs of leaking. Took the car into a mechanic to inspect and was notified this is a known Volvo problem and I'd need to take it to a dealership since there are several TSBs on it with this known issue. Issue has been progressively been getting worse since I purchased the car a few years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511748March 14, 2023
ENGINE
The engine is using a quart of oil every 1000 miles, There is no leaks or pools of oil on the ground under the car. This is one of the engines identified in a class action lawsuit filed for this same reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511471March 12, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Now on TWO occasions found car completely without power after sitting unused for 2 or 3 days. On both occasions car plugged into Level 2 charger overnight (this is a plug in hybrid model). Required jump start after having to use emergency key to get inside. After jumpstart, received numerous propulsion system errors as well as on first incident, errors saying SOS communication system disabled. Dealer replaced TCAM battery with fresh one stating that computer tries to do updates and drains battery, and dealer lot has occasional dead cars with similar issue. On second incident, car moved into “turtle” limp home mode with critical 12V charging messages. In both instances, car was in a conditioned garage around 48 degrees. Hybrid battery was 100% charged in both cases. Concerned there is a batter drain due to TCAM or main software systems. This is more than inconvenience - this could be a real danger to have a car that may not start reliably after sitting for 48 hours, such as an airport or other setting where getting help is difficult. Limp home mode is driving hazard. There are multiple instances of this on Volvo websites that seems to impact multiple T8 models with a plug in hybrid power train and Google AAOS infotainment/car system architecture. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511306March 11, 2023
TIRES
The polyurethane foam inside the tire came unstuck, resulting in severe shaking in the car above 40 miles an hour. The tire came on a new 2019 Volvo XC 60 that’s a dealer would not replace the cost of the tire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511089March 9, 2023
ELECTRICAL SYSTEM
When I go to start the car the car does not start....a warning comes on saying "vehicle key not being detected" see owners manual The key is sitting on the console when I start it. It took me 3 times before it started . I left a gym in the morning hours and it wouldn't start when I came out ...same warning came on.. This has happened 4 times in a 3 month period. Has been in service 4 times. This is a big safety issue I don't want to keep driving this car it cannot be trusted. it's not reliable. When it's in service they cannot replicate it and they told me the first time it was the battery .The next time they said it may need an update . They just don't know. Brought it in 4 th time , now they're saying the Farb goes into sleep mode and thats why it doesn't start the car!!! that so untrue. They looking for things because they can't find a fix. It"s inconsistent . I'm afraid I am going to be stranded somewhere . I have a baby in the car and on the road alot going long distances . this is outrageous NOT SAFE ! INSPECTED BY SERVICE AND THEY CONFER WITH VOLVO. THE COOLANT LIGHT CAME ON IN THE FIRST WEEK AND THEY HAD TO CHANGE OUT THE THERMOSAT. THE AIR BAG WARNING LIGHT CAME ON RECENTLY . THESE PROBLEMS DON'T REPLICATE FOR SERVICE BUT I HAVE VIDEOS AND PICS . I AM LOOKING FOR A BUY BACK AND MY DOWNPAYMENT BACK THIS IS SO STRESSFUL AND SO MANY INCONVENIENCES FOR A BRAND NEW CaR CANNOT BE TRUSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510635March 7, 2023
ENGINE
This car has excessive oil consumption and burns oil because the piston rings are faulty. Eventually can cause the engine to stop working and put lives on the road in danger. This was proven in a class action lawsuit against Volvo and they extended the warranty to 8 years or 100,000 miles however some cars are over the 100,000 miles and are still needing to add oil every 2-3 weeks. The low oil light started coming on about 80,000 miles. Had it in for repair but the dealership didn't know what was wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510620March 7, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I purchased the car in April 2022. Did not have any issues until February 2023. Initially, the engine light came on with a turtle icon in the dash screen. I was driving and the car would not go over 45 mph. on a busy street . The car was hesitating badly and also said something about the propulsion? Volvo Ontario towed it from my business and supposedly fixed it. Fast forward the following week, engine light came. Back to dealer, who said the software at that time was not available and it was a recall. A few days later they said they were disconnecting the engine light until new update was available. Back to dealer with update now installed, supposedly this would fix all the engine issues. A few days later, 3/7 I got into car and started it . This mesage came on, "Slow down, the vehicle will reduce speed. Propulsion system failure", Followed by ,"Propulsion System Service Required" with yellow engine light on. Backed out of the driveway and the car started vibrating and shaking violently. Currently waiting on Volvo for next steps. I am so dissapointed with this car and it is a huge concern for safety. I purchased this car because of their reputation for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510015March 3, 2023
UNKNOWN OR OTHER
I just purchased car two weeks ago. Got home and tried to familiarize myself with the car. Very intricate car with lots of technology. It is a mainframe on wheels. To my shock, there is no written owners manual in the car. I have been trying to go to the dealership, and customer service, to get said owners manual. I offered to pay for one myself. I am told for environmental reasons that it does not exist. The owners manual is available on the center console of the vehicle. WHAT? What if I am on the side of the road and can't turn on my car, I can't access a manual. Can this be legal? This is not safe. How do we not have a law to require a manual be available for a car sold in the US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509752March 1, 2023
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS
The contact owns a 2015 Volvo XC60. The contact stated while driving 30 MPH, the vehicle inadvertently stopped without driver input. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic and the mechanic repaired the parking brake actuator. The manufacturer was not contacted. The failure mileage was 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509495February 28, 2023
UNKNOWN OR OTHER
Windshield seal was defective causing water leakage into the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508298February 21, 2023
UNKNOWN OR OTHER
Car was started and A/C system including all defrosting capabilities were non functional. Car was turned off and on with no change. Safety was at risk due to lack being able to have a functioning defrost and possible compromise of visibility out both front and back windshields. Called local dealership to troubleshoot. Service department said likely just a computer malfunction and would be difficult to find remedy if not a continual problem. After car was allowed to sit off for some time and then turned off, normal A/C functions resumed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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