Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10053701February 26, 2004
TIRES:SIDEWALL
WHILE DRIVING AT 30 MPH CONSUMER REALIZED THAT THE VEHICLE WAS RIDING ON A FLAT TIRE. UPON CLOSER INSPECTION CONSUMER FOUND THAT THE TIRE HAD NUMEROUS SPLITS ON THE INSIDE SIDEWALL. ALSO, CONSUMER NOTICED THAT METAL WAS EXPOSED IN SOME OF THE SPLITS. CONSUMER TOOK THE VEHICLE TO THE TIRE DEALER, WHO ADMITTED THAT THE TIRES WERE DEFECTIVE, BUT WOULD NOT REPLACE THE TIRES FREE OF CHARGE. THE SAME THING HAPPENED IN 2002, BUT ALL OF THE TIRES WERE REPLACED FREE OF CHARGE. THE MANUFACTURER WAS AWARE OF THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059788February 25, 2004
ELECTRICAL SYSTEM:WIRING
WHILE DRIVING 40 MPH A FIRE STARTED UNDER THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE CAUSE OF FIRE WAS UNDETERMINED. ALSO, DEALERSHIP FLOOR MANAGER INDICATED THERE WERE MANY VOLKSWAGEN JETTAS WITH THIS KIND OF PROBLEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10050398February 24, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
THE VEHICLE'S TDI (TURBO INJECTED INJECTION) FAILED TO START. IT WAS SAID TO BE DUE TO BUILT UP WITH CARBON AND SOOT. THE CONSUMER'S SON AND FRIEND EXPERIENCED SIMILAR PROBLEMS. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058754February 23, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVERS HEATED SEAT BURNED A HOLE IN THE SEAT AND BURNED THE DRIVER.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10058790February 23, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER SEAT HEATER MALFUNCTIONED, BURNING THE SEAT CUSHION, MY CLOTHING AND SKIN, CAUSING MINOR INJURY.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10059564February 23, 2004
ENGINE AND ENGINE COOLING
THE VEHICLE BURNS OIL PREMATURELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058702February 22, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALL FOUR WINDOWS IN MY '96 JETTA HAVE MALFUNCTIONED. PROBLEMS INVOLVE THE WINDOW REGULATORS AND THE MOTORS. AS IT IS TODAY, MY VEHICLE HAS THREE OPERATING WINDOWS WITH DEFECTS (MAKES LOUD CRUNCH SOUND WHEN ROLLED ALL THE WAY DOWN) TO A STUCK-HALF-WAY WINDOW THAT WON'T GO UP OR DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058597February 20, 2004
AIR BAGS
REAR-ENDED WHILE AT A STOP. AIR BAG DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10059310February 19, 2004
STRUCTURE, POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING THE ENGINE BEGAN TO MAKE A LOUD NOISE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO FOUND THAT THE MOTOR MOUNTS WERE BROKEN AND CAUSED THE ENGINE TO FALL TO THE GROUND. THE DEALER REPLACED THE ENGINE, ENGINE BLOCK, TIMING BELT AND THE LOWER SHIELD. ALSO AT 59,000 THE MANUAL TRANSMISSION HAD TO BE REPLACED BECAUSE THE CONSUMER COULD NOT SHIFT INTO REVERSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059230February 17, 2004
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
REQUEST FOR FULL REIMBURSEMENT IN THE AMOUNT OF $1898.94 FOR UNWARRANTED REPAIRS. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058319February 17, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER SEAT BURNED BY MALFUNCTION OF THE SEAT HEATING SYSTEM ON MY VW JETTA 2002. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10058283February 16, 2004
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION, INTERIOR LIGHTING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058202February 15, 2004
FUEL SYSTEM, DIESEL
PURCHASED A 2001 JETTA TDI IN SEPT OF 2003 WITH 52000 KM'S. AT 64,000 KM CHECK ENGINE LIGHT WENT ON. CAR WAS DUE FOR 64,000 KM SERVICE ANYWAY. GLOW PLUG BUS BAR NEED REPLACEMENT. NOT ENOUGH, OR NO CURRENT GETTING TO GLOW PLUGS TO WARM THEM FOR THE CAR TO START. THREE WEEKS AFTER 64,000KM SERVICE, PULLED OUT OF DRIVEWAY, CHECK ENGINE LIGHT GOES ON, CHECK OIL LIGHT FLASHES, BELL GOES OFF, GLOW PLUG LIGHT FLASHES, VEHICLE FEELS SLUGGISH WITH NO POWER. MASS AIR FLOW SENSOR NEEDED REPLACEMENT (UNDER WARRENTY, $467). REPLACED NEEDLE SENSOR/INJECTOR ASSEMBLY, REPLACED FAULTY BREAK LIGHT SWITCH, TRACED AND REPAIRED WIRIING SENSOR. COST $671. IN THREE WEEKS SPENT $1250 ON SERVICE AND REPAIRS ON A THREE YEAR OLD CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058106February 13, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
IN ATTEMPT TO STOP THE BRAKE PEDAL WENT TO THE FLOOR AND THE EMERGENCY BRAKE HAD TO BE USED TO STOP. AFTER PUMPING THE BRAKES SEVERAL TIMES PARTIAL BRAKING WAS RESTORED. UPON EXAMINATION BY THE LOCAL DEALER IT WAS DETERMINED THAT THE VACCUM PUMP HAD FAILED AND THE VACCUUM HOSES WERE FULL OF HOLES. THE CAR IS A 2002 VW JETTA TDI (DEISEL) AND HAD 52000 MILES AT THE TIME OF INCIDENT. AT 50000 MILES THE CAR WAS INSPECTED AT THE DEALER ACCORDING TO VW SPECIFICATIONS AND THE DEFECT WAS OVERLOOKED. VOLKSWAGEN OF AMERICA FAILS TO UNDERSTAND THE SERIOUS NATURE OF THIS PROBLEM AND FAILS TO ACCEPT ANY RESPONSIBILITY. I AM CONCERNED THAT THERE MAY BE MANY OTHER CARS ON THE ROAD FACING THE SAME SERIOUS DANGEROUS CONDITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057032February 11, 2004
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
VW JETTA TDI- THE TURBO HASN'T BEEN WORKING. APPARENTLY, THIS VEHICLE IS EQUIPPED WITH A CCV (CRANKCASE VENT) SYSTEM AND AN EGR (EXHAUST GAS RECIRCULATION) SYSTEM. OILY FUMES FROM THE CCV SYSTEM COMBINE WITH CARBON PARTICLES FROM THE EGR SYSTEM TO FORM A BLACK STICKY TAR IN THE INTAKE SYSTEM. THIS EVENTUALLY STARTS RESTRICTING THE AMOUNT OF AIRFLOW INTO THE ENGINE, RESULTING IN GRADUAL POWER LOSS AS THE VEHICLE AGES AND THE INTAKE CLOGGING BECOMES WORSE. THIS IS APPARENTLY PREVENTABLE BY ADJUSTING THE INTAKE AIR VOLUME OF 370 MG/STROKE USING A COMPUTER TO REPROGRAM THE EGR. REPLACING THE MANIFOLD & EGR IS AN EXPENSIVE PROPOSITION THAT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056980February 11, 2004
FUEL SYSTEM, DIESEL
DIESEL FUEL GELLING IN LOW TEMPS. VW ADMITS TO HAVING NO SOLUTION FOR THE PROBLEM. ONE OF THE MECHANICS DID ADMIT THAT THE FUEL LINE WAS TOO SMALL. WE HAVE BEEN TOWED IN TWICE LATE AT NIGHT IN DANGEROUS TEMPERATURES. FORTUNATELY MY WIFE HAD A CELL PHONE-8 YEAR OLD BOY ON BOARD ALSO. [email protected] HAD SAME PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056921February 10, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH IN MY CAR IS GETTING WORSE. THE FIRST TIME IT MALFUNCTIONED WAS ON A COLD AND SNOWY NIGHT. I WAS DRIVING ALONG AND ALL OF A SUDDEN THE LIGHTS WENT OUT, THE WIPERS STOPPED, THE DEFROSTER FAN STOPPED AND THE ABS LIGHT WENT ON. IT WAS A LITTLE UNSETTLING. THE VW DEALER TOLD ME IT WAS A BAD INGNITION SWITCH AND IT WOULD COST ABOUT $300.OO DOLLARS TO REPLACE. WHEN I ASKED THE PARTS DEPARTMENT IF THEY HAD THE SWITCH IN STOCK HE LAUGHED AND SAID "OH YEAH". I AM NOW DRIVING MY CAR ONLY IN THE DAYTIME WHILE I SAVE THE MONEY TO REPLACE THE SWITCH. I HAVE OWNED OVER 30 CARS AND HAVE NEVER HAD AN IGNITION FAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056791February 8, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEATS MALFUNCTION. THIS IS THE SECOND TIME THE SEATS MALFUNCTIONED CAUSING MELTING OF FABRIC AND SMOKE, DESTROYING SEATS. LUCKILY NO ONE WAS SERIOUSLY HURT. VW REPLACED SEATS JUST 10 MONTHS AGO FOR THE SAME PROBLEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10056720February 7, 2004
AIR BAGS:SIDE/WINDOW
MY DAUGHTER-IN-LAW WAS DRIVING HER VW JETTA 2003 ON A CITY STREET WHEN THE DRIVER SIDE (WINDOW CURTAIN) AIR BAGS BURST OPEN. SHE HAD NOT HIT ANYTHING, NOT EVEN A POT HOLE WHEN IT WENT OFF. HOWEVER, THE BAG HIT HER LEAVING HER WITH BRUISING, A STRAINED NECK, AND MUSCLE ACHES. SHE IS ALSO QUITE AFRAID TO DRIVE THE CAR. VW OF AMERICA REFUSES TO DO ANYTHING ABOUT IT.*AK ODI#10061865
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10056393February 3, 2004
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CHECK ENGINE LIGHT O2 SENSOR, MASS AIR FLOW SENSOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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