Toyota Sienna Complaints

9,048 consumer complaints on file.

#10910794September 30, 2016
UNKNOWN OR OTHER
ON SEPTEMBER 27, 2016 WHILE DRIVING ON THE HIGHWAY THE SUNROOF EXPLODED. I WENT THROUGH MY INSURANCE COMPANY TO FILE A CLAIM. THANKFULLY MY CHILDREN BOTH UNDER THE AGE OF 2 WERE NOT IN THE VEHICLE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910881September 30, 2016
STRUCTURE:BODY
THE CABLE ON THE DRIVER SIDE OF OUR VAN HAS JAMMED. THIS PROBLEM CAUSED MY WIFE TO HAVE TO DRIVE HOME WITH THE DOOR OPEN IN ORDER FOR ME TO FORCE IT SHUT. I WAS ABLE TO MUSCLE IT CLOSED, BUT IT IS INOPERABLE IN ITS CURRENT CONDITION. SHE WAS PARKED IN PARKING LOT WHEN IT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910469September 29, 2016
ELECTRONIC STABILITY CONTROL (ESC)
VSC LIGHT TURNED ON AFTER FRONT WHEEL ALIGNMENT, TWO DEALERS CANNOT MAKE IT GO OFF. IT APPEARS THAT STABILIZATION WAS NOT WORKING FOR SOME TIME. LIGHT ONLY APPEARED AFTER ALIGNMENT PROCEDURE. ELECTRONICS ARE PART OF A $2700 ABS MODULE. ABS WORKS. NO INDICATION OF THE LACK OF VSC IS A SAFETY ISSUE. OTHERS HAVE SEEN THIS PROBLEM. APPARENTLY TOYOTA REDESIGNED THE SYSTEM FOR THE NEXT YEAR'S MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910670September 29, 2016
UNKNOWN OR OTHER
THE LIFT GATE STRUTS, WHICH HAVE ALREADY BEEN REPLACED VIA A RECALL HAVE FAILED. THE LIFT GATE WILL NOT STAY OPEN WITH THE LIFT GATE MOTOR ON OR OFF. IT SLAMS SHUT AND IS VERY DANGEROUS. WHEN TRYING LOAD IN GROCERIES TODAY, THE LIFT GATE TRIED TO CLOSE ON ME. LUCKY CHILDREN WHERE NOT THE ONES THAT WERE UNDERNEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910695September 29, 2016
STRUCTURE:BODY
CLOSED DRIVER SLIDING DOOR WITH INSIDE BUTTON. WENT INTO GROCERY STORE. CAME BACK OUT AND SLIDING DOOR WAS WIDE OPEN. TRIED TO SHUT DOOR WITH FOB AND IT GETS ABOUT 3/4 CLOSED, STOPS, THEN OPENS AGAIN. HAD TO SHUT MANUALLY. TOOK CAR TO TOYOTA MOTORCARS IN MAYFIELD HEIGHTS, OHIO. WHILE PARKED IN THE SERVICE DEPARTMENT, SERVICE ADVISOR GEORGE MADISON TRIED TO CLOSE IT THREE TIMES WITH SAME RESULT. HE HAD A TECHNICIAN LOOK AT IT. SAYS DOOR WORKS FINE FOR TECHNICIAN SO THERE IS NOTHING HE CAN DO. GEORGE, A TOYOTA SERVICE ADVISOR, WITNESSED THE DOOR FAIL BUT WOULD NOT EVEN TRY TO FIND OUT WHAT IS WRONG. I AM STILL UNDER MANUFACTURER WARRANTY. TOYOTA'S SIENNA SLIDING DOORS ARE WELL-KNOWN TO HAVE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910205September 28, 2016
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE CONTACT WAS NOT ABLE TO STOP THE VEHICLE AND THE ELECTRONIC BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT CRASHED INTO A ROAD SIGN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10910418September 28, 2016
ELECTRONIC STABILITY CONTROL (ESC)
I JUST BOUGHT A 2004 TOYOTA SIENNA XLE. WHEN DRIVING THE VEHICLE HOME I EXPERIENCED THE VSC (TRACTION CONTROL SYSTEM) GO OFF WITH THE DASH LIGHT ILLUMINATING, AUDIBLE TONE BEEPING AND BRAKES AUTOMATICALLY APPLIED ALL WHILE ON DRY CLEAN ROAD. THE FIRST INCIDENT I WAS MAKING A SLIGHT RIGHT TURN TO GET ON AN ONRAMP TO THE FREEWAY. I WAS TRAVELING AT APPROXIMATELY 35MPH WHEN THE VSC WAS ACTIVATED AND CAUSED ME TO VEER HARD RIGHT AND ALMOST HIT THE RIGHT ONRAMP RAIL. THE SECOND TIME I WAS GETTING OFF THE FREEWAY I MADE A SLIGHT RIGHT TURN AT ABOUT 30MPH AND THE VEHICLE VEERED RIGHT FROM THE LEFT LANE TO THE MIDDLE OF THE RIGHT LANE. I TOOK THE VEHICLE TO MY MECHANIC AND SAID THAT HE RAN DIAGNOSTICS ON THE VEHICLE AND THERE IS NO ERROR CODES IN THE COMPUTER AND DOES NOT KNOW WHAT THE ISSUE IS. MILEAGE IS 125,600
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910439September 28, 2016
UNKNOWN OR OTHER
WHEN USING THE REMOTE BUTTONS FOR THE POWER SLIDER DOORS, THERE IS A LOUD POPPING/GRINDING NOISE AND THE DOORS FAIL TO OPEN. THE FIRST TIME WE REALIZED THIS WAS A CONCERN, THE VEHICLE WAS PARKED IN THE DRIVEWAY. OUR CONCERN IS THAT ONE DAY THE DOORS WILL QUIT WORKING ALL TOGETHER AND OUR CHILDREN WILL NOT BE ABLE TO GET OUT OF THE VEHICLE IN THE EVENT OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910030September 27, 2016
AIR BAGS
TAKATA RECALL. WE HAVE BEEN BURDENED WITH THE FOLLOWING WARNING FROM TOYOTA MOTOR SALES, USA, INC.: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." MY CASE #1607183206 IS ON FILE AT TOYOTA MOTOR SALES USA. I HAVE ATTEMPTED TO "TRADE MY 2011 SIENNA" FOR A 2016 SIENNA AT OUR LOCAL MACK HAIK DEALERSHIP (LEAGUE CITY, TX) HOWEVER THE DEALERSHIP ONLY OFFERED ME $11,000 FOR MY SIENNA WITH LESS THAN 59,000 MILES AND IN VERY GOOD CONDITION. (I WOULD ESTIMATE MY VEHICLE TO BE DEVALUED BY ABOUT $5,000 DUE TO THE AIR BAG RECALL.) THE OFFERED TRADE IN VALUE OFFERED AND THE DANGEROUS CONDITION OF DRIVING WITH A PASSENGER IN FRONT SEAT OF OUR VAN HAS PLACED US IN AN UNFAIR POSITION AS TOYOTA OWNERS. A POSITION THAT WE ARE NOT RESPONSIBLE FOR AND ONE THAT SHOULD BE REMEDIED ASAP. I HAVE WAITED PATIENTLY (SINCE JULY!), BUT I HAVE RECENTLY SENT LETTERS OF COMPLAINT EXPLAINING THIS TO THE DEALERSHIP, TO MACK HAIK ADMINISTRATIVE OFFICES, AND TO TOYOTA MOTOR SALES USA. MY LETTERS WERE DATED SEPTEMBER 9, 2016 AND I HAVE HAD NO REPLIES FROM EITHER ENTITIES. I HAVE BEEN IN CONTACT WITH THE DEALERSHIP IN LEAGUE CITY AS RECENTLY AS 9/27/16 AND I HAVE NOT GOTTEN ANY GUARANTEE OF WHEN THE AIR BAG DEFECT WILL BY FIXED. I HAVE OFFERED TO TRADE MY 2015 SIENNA TO THE DEALERSHIP, BUT WANT A FAIR MARKET VALUE (AS IF THE AIR BAG CONDITION WAS REPAIRED) FOR A 2016 MODEL JUST FOR THE OPPORTUNITY TO USE MY SIENNA AS IT WAS INTENDED, I.E. ALLOWING A PASSENGER IN THE FRONT SEAT. I AM CONVINCED THE "CONSUMER" IN THIS TAKATA RECALL HAS BEEN PLACED IN AN UNFAIR POSITION AND A REMEDY NEEDS TO BE REALIZED SOON. I APPEAL TO YOUR ORGANIZATION TO ASSIST IN MEDIATING THE PROBLEM AND MAKING OUR SITUATION WHOLE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909613September 26, 2016
UNKNOWN OR OTHER
THE DASHBOARD HAS MELTED AND CRACKED LEAVING EXPOSED STYROFOAM AND STICKINESS. I HAD TO BUY A DASHBOARD CARPET PROTECTOR TO KEEP IT FROM DETERIORATING FURTHER. TOYOTA SENT ME A NOTIFICATION OF AN EXTENDED WARRANTY TO REPLACE THE DEFECTIVE DASHBOARD, AFTER I QUALIFIED FOR A DASHBOARD VIA MY LOCAL TOYOTA DEALER I WAS INFORMED THAT THE DASHBOARDS WERE ON BACK ORDER AND THAT THEY HAVE BEEN WAITING ON THESE FOR OVER A YEAR. I CAN NOT SELL OR TRADE THIS VEHICLE IN ITS CURRENT CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909510September 25, 2016
AIR BAGS
TAKATA RECALL..CANNOT SAFELY DRIVE THE VEHICLE..PAYING BANK NOTE WITH INTEREST AND AUTO INSURANCE.TTOYOTA HAS NO INFO..AS TO WHEN ANYTHING WILL BE DONE..THIS IS UNACCEPTABLE..I WOULD PREFER TO TRADE OR SELL AND CANNOT UNLESS FIXED.TTOYOTA SHOULD OFFER REPLACEMENT TRADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908941September 23, 2016
UNKNOWN OR OTHER
CABLE ON AUTOMATIC DOOR HAVE SNAPPED. CAN NOT USE THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908710September 22, 2016
UNKNOWN OR OTHER
PASSENGER DOOR - MOTOR LOCK ASSEMBLY FAILURE WHERE PASSENGER DOOR WILL NOT SHUT AND FLIES OPEN WHEN DRIVING. RUSTING OF DOOR COMPONENTS FROM IMPROPER DOOR SEALING AROUND DOOR FRAME. POPPING SOUND WHEN OPENING MOTORIZED PASSENGER DOOR. FORTUNATELY, DOOR WAS STOPPED INITIALLY WHEN DOOR FAILURE OCCURRED BUT DOOR FLEW OPEN AFTER I SHUT IT AND DROVE THE VEHICLE. I THEN STOPPED TO SHUT DOOR AND DOOR WOULD NOT CLOSE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908822September 22, 2016
STRUCTURE:BODY
THE SLIDING SIDE DOORS' (BOTH) CABLES SNAPPED WITHIN 3 WEEKS OF EACH OTHER. EARLIER, AND WHILE STILL UNDER WARRANTY, THE LOCKING MECHANISMS FAILED TO WORK AND WOULD ALLOW THE DOOR TO OPEN ON ITS OWN WHILE I WAS DRIVING. THIS WAS VERY DANGEROUS. BOTH DOORS WERE FIXED BY THE TOYOTA DEALER AT NO COST TO ME. WHEN MY SIENNA HAD 118000 MILES THE PASSENGER SIDE SLIDING DOOR MADE A GRINDING TYPE NOISE AND THEN I HEARD A SNAP. THE DOOR'S CABLE SNAPPED. I IMMEDIATELY TOOK IT TO TOYOTA DEALER AND THEY SAID THAT EARLIER YEAR MODELS WERE COVERED AND REPAIRED BY TOYOTA AT NO COST TO THE OWNER. THEY WOULD FIX MINE FOR ABOUT $1,300 DOLLARS. I DID NOT HAVE THE MONEY AND THE DEALER MADE MY DOOR A "MANUAL" DOOR. THREE WEEKS LATER THE SAME EXACT SEQUENCE OF EVENTS OCCURED TO THE DRIVER'S SIDE SLIDING DOOR. NOW BOTH OF MY ELECTRIC SLIDING DOORS ARE "MANUALLY" OPERATED. IT WOULD COST ME $2,600 DOLLARS TO REPAIR BOTH DOORS. IF EARLIER YEAR TOYOTA SIENNA DOORS ARE COVERED BY AN EXTENDED WARRANTY AT NO COST TO THE CONSUMER, WHY IS MY SIENNA 2009 NOT COVERED BY THIS EXTENDED WARRANTY??? IT IS OVIOUS THAT IT IS A MANUFACTURER'S DEFECT AND AS SUCH THIS DEFECT SHOULD BE REPAIRED BY THE TOYOTA DEALER AT NO COST TO CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908557September 21, 2016
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
ON AUGUST 27, 2016 I WAS DRIVING OUR 2012 TOYOTA SIENNA ON AN INTERSTATE HIGHWAY. TRAFFIC WAS TERRIBLE AND I REAR-ENDED ANOTHER VEHICLE IN STOP-AND-GO TRAFFIC. THE IMPACT WAS MINOR, BUT THE ENGINE CAUGHT FIRE AND BURNT THE CAR TO THE FRAME. MY WIFE AND I WERE ABLE TO EXIT THE CAR BEFORE IT BURNED. WHEN I EXITED THE CAR, I TOOK MY KEYS WITH ME. HOWEVER, I WAS NOT ABLE TO OPEN ANY OF THE DOORS AND EVERYTHING I HAD IN THE BACK OF THE VAN BURNED. THANKFULLY, OUR CHILDREN WERE NOT IN THE CAR. IF THEY HAD BEEN, I WOULD HAVE NEEDED TO BREAK WINDOWS TO ATTEMPT TO REMOVE THEM FROM THE CAR.
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#10908194September 20, 2016
ELECTRICAL SYSTEM
POWER DOOR IS UNABLE TO OPEN DUE TO A CABLE WIRE CAME OUT FROM SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908182September 20, 2016
STRUCTURE:BODY
I AM ALSO AN UNFORTUNATE OWNER OF A 2004 TOYOTA SIENNA WITH A FAILED FRONT DOOR CHECK. ISN'T AN ORGANIZATION LIKE NHTSA SUPPOSED TO MAKE A MANUFACTURER WITH SUCH AN OBVIOUS, EXTENSIVE AND COMMON ISSUE LIKE THIS PROVIDE A SUITABLE REPAIR?? AN EXTENSION TO THE WARRANTY IS NOT....NOT AN ANSWER. THIS IS JUST A PISS POOR DESIGN AND THE PIECE OF FIRE HOSE I SCREWED TO THE DOOR AND THE BODY IS A BETTER DESIGN THAN THE PIECE OF JUNK THE FACTORY PUT OUT. THIS IS UNBELIEVABLE AND UNACCEPATABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907691September 19, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907429September 18, 2016
EXTERIOR LIGHTING
BLIND SPOT MONITOR ONLY ACTIVATES WHEN PASSING CAR REACHES REAR FENDER WHICH IS INSUFFICIENT WARNING -- UNSAFE AT ALL SPEEDS. IF YOU WERE TO DEPEND ON IT WHEN CHANGING LANES IT COULD CAUSE A SERIOUS ACCIDENT. MY 2013 LEXUS ALSO HAS BSM WHICH OPERATES PERFECTLY WITH GOOD AND SUFFICIENT WARNING FOR LANE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907438September 18, 2016
SUSPENSION
"CLUCK" NOISE IN THE REAR SUSPENSION. RIGHT SIDE FIRST AFTER ONE YEAR OF NORMAL USE AND 13K (MI) LEFT SIDE AT 17K (MI) NOW BOTH SIDE HAVE'S A NOISE WHEN DRIVING IN A NORMAL ROAD CONDITION. BOTH SIDE BOX OR DRAWER'S ON REAR PASSENGER COMPARTMENT ARE EMPTY WHEN NOISE IS PRESENT AND ALL SEAT BELT WAS LATCHED FOR ACCURATE HEARING AND A BETTER DIAGNOSTIC. ROAD TESTS THE SIENNA WITHOUT ANY LOAD AND NOISE IS PRESENT, LOAD THE CARGO AREA AND NOISE ARE INTERMITTENT WHAT IT MEAN IS NO ALWAYS PRESENT. NOISE IS PRESENT ALWAYS IN MOTION AND AFFECTED BY ROAD CONDITION. MORE LIKELY HAPPENS ON SMALL ROAD BUMPS OR NO PAVEMENT DRIVEWAY. INSPECTED REAR JACK COMPARTMENT AND REAR A/C UNIT, FOUND NOTHING LOSE OR SING OF CHAFING. VISUAL INSPECT THE VEHICLE AND FOUND A REAR RIGHT SHOCK ABSORBER WEAR AND RUST IN THE CENTER AREA. THE PICTURE IS ATTACHED DOWN BELLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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