Tesla Model Y Complaints

3,785 consumer complaints on file.

#11692302October 9, 2025
AIR BAGS, SEAT BELTS
We were T-boned in a serious accident that totaled the car, but none of the airbags deployed and the seat belts did not lock.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11692288October 9, 2025
WHEELS, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
It was raining on I-287 North bound in Bridgewater Township, NJ. I was driving my Tesla Model Y well below the posted speed as it was raining. Suddenly my car took a spin, i lost control of the steering. Car took a 360 degree turn from right most lane on 3-lane highway and ended up on the side of the left most lane, rear ended into the bushes, hit the trees and damaged the back of the car. My car is all wheel drive, still i lost the control. I was so lucky to be alive.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11692232October 8, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
I am genuinely concerned about the risk of my 2026 Tesla Y catching fire and/or being trapped inside the vehicle leading to death. In the past 30 days, have seen several accidents in Tesla products leading to fires with people trapped inside ultimately perishing. This includes the North Miami crash on 10/01/2025. No one in my family will travel inside this 2026 Tesla Y due to the fires. They have begged me to stop driving. I purchased this vehicle based on the published safety records including by Tesla. My wife just started cancer treatment and the intention purchasing was for a safe vehicle. Due to my very real concerns, I cannot risk my children being orphaned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692225October 8, 2025
POWER TRAIN, SUSPENSION
While driving, I heard a loud clicking noise from the front driver side wheel, followed by resistance and dragging of something under the vehicle. I did my best to pull over safely, but I could no longer steer the car. The control arm complete broke off of the wheel, and was now almost resting on the street while the tire/wheel was lodged into the wheel well bent sideways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692153October 8, 2025
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
What happened：While driving at 20 mph on [XXX] Sunny without any prior “Hood Ajar” warning, the hood suddenly popped open and smashed the windshield. The vehicle became undrivable. Safety risk：Obstructed forward visibility; near-miss crash. When/where：[XXX], Sunnyvale, CA 94086, California Vehicle info：2025 Tesla Model Y Evidence：TeslaCam (Front cam) [XXX] (skip to 0:25 in the video.) [XXX] (skip to 0:33 in the video.) [XXX] (skip to 0:01 in the video.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691948October 7, 2025
ELECTRICAL SYSTEM
The contact stated that while driving at an undisclosed speed, the contact observed a 2026 Tesla Model Y Robotaxi that had unexpectedly stopped in active traffic. The contact stated that while driving in the right lane, the contact became aware that the vehicle in the left lane remained stopped at a green light. The contact expressed concern that the issue posed a serious safety hazard and could have resulted in a more severe situation with ongoing traffic. The contact was concerned that the issue could be especially dangerous in a School Zone with children nearby. The manufacturer was not made aware of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691938October 7, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The rear passenger door was stuck in the closed position and would not open. We brought this to Tesla to fix 5 separate times. My kids sit in the back seat and were not able to get out of the car. We were very worried about their safety because if there was an accident or emergency and they had to get out, they would be stuck inside the car. Each time we brought it to Tesla for repair they "fixed it," only to have the problem occur again weeks to months later. This is a HUGE safety issue. We will attach invoices to this but the dates this occured were 10.3.22, 5.2.23, 6.5.23, 6.21.23, and 4.25.25,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691875October 7, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the front driver’s side seat failed to adjust to the intended position while the digital screen was in use. No warning light was illuminated. In addition, the contact stated that when the manual front driver’s side seat control pad was in use, the manual front seat control pad felt fragile and moved the front driver’s side seat forward into the steering wheel. The vehicle was taken to a local dealer, and the front driver’s side seat control pad was replaced. The manufacturer was contacted; however, no assistance was provided. The failure mileage was approximately 8,790.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691675October 6, 2025
SUSPENSION, STEERING
The bolt that holds the front lateral link portion the the lower control arm to the subframe fell out while driving. I lost the ability to steer the car and had to stop immediately and have the car towed. In searching the internet this is a know issue by Tesla but has not been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691448October 5, 2025
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The car gives a false alert that the front frunk is open. Drivers seat slides back and car slows to 15 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691401October 4, 2025
UNKNOWN OR OTHER
Stress crack appeared starting at edge after no apparent exterior damage or external factors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691313October 3, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
On October 3, 2025, I visited the Tesla Service Center to resolve a persistent noise issue. The issue involves rattling and creaking sounds from the steering wheel area, especially when driving over uneven roads or turning. The service appointment did not resolve the problem, and Tesla scheduled the next available appointment for October 30, 2025 — almost a full month later. The noise from the steering wheel area raises safety concerns, as it may indicate a defect in the steering column, structure, or related components. This is distracting during driving and could potentially compromise safe vehicle operation. I request that NHTSA investigate whether this is an isolated issue or a more widespread safety-related defect affecting Tesla vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691212October 3, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle Information: 2026 Tesla Model Y Mileage: ~2,700 miles Purchased: July 2025 Complaint Description: I purchased a brand new 2026 Tesla Model Y in July 2025. At only 6 miles, the car already had an antenna issue that required a week in service. Now, at just 2,700 miles, the air conditioning has completely failed — no airflow at all. This failure occurred suddenly and without warning. The Tesla Tampa Service Center offered no immediate assistance, only an appointment in 4 days, with no loaner or alternative support. This situation creates a serious safety hazard, especially in Florida where summer temperatures routinely exceed 95°F. Driving or sitting in a vehicle without functional air conditioning in such heat places both the driver and passengers at risk of heat exhaustion, dehydration, or heat stroke, particularly for children. It is unacceptable for a brand-new vehicle at this price point to experience such a critical failure so early. The lack of timely support from Tesla’s service department further compounds the danger. Safety Concern: Loss of air conditioning in high-heat environments like Florida represents a direct safety risk to occupants and should be investigated as a potential defect. Desired Outcome: I request that NHTSA investigate whether similar failures are occurring in other Tesla Model Y vehicles and determine if this is a wider defect that warrants corrective action or a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691046October 2, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RE: VIN [XXX] Battery problem Car is less than 3 years old. Suddenly stopped in the middle of the road. Only had about 5 seconds or so to react and the car stuttered and shut down. Could not move it or drive it all. Dashboard was still working but it would not move and flashing red in the console. Very scary and frustrating experience. Fortunately, I was on a city and not on a highway. The car had an error: "Pull to the side" which was very short of an alert response. I tow the car to Tesla center and was told that more than likely main battery issue with the inverter or similar. The Service center does confirm the inverter has been reset but they cannot find anything wrong with it. I do not think it is safe to drive as incident could happen again with the battery/inverter. This has happened to many other cars Tesla had. Thanks, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690906October 2, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Yesterday on October 1st I was driving car recently last few days my car usually go more right side but I thought this may be due to keep in lane car feature or something so I didn’t bother much but yesterday when I was driving at around 11:13 am I didn’t know I reciived notifications in car about 1.automatic vehicle hold disabled 2.tracking control disabled 3. Stability control disabled 4.break pedal regenerative breaking unavailable 5.lane departure avoidance feature unavailable 6. Automatic emergency breaking unavailable And I see from y car pe drive vidio recording in 11:14 minute one my car hit curb and it damages my both side wheel and tire so badly damaged and broke like out of both pieces came off but didn’t flat my tire and when this happens I was trying it break but it didn’t break instead in lost all function so it was kind going fast and lost all control and with lot of work my car wind on side and then completely turn to other side this all happened in few seconds and was very scary I wasn’t far from tesla service centre and I have wheel protection and tire protection plan so I took straight to tesla service centre and I ask them about using my that plan and after some time they said based on damage and they check video they said this is collision and at that time I wasn’t aware what to do and this and that and I wasn’t fighting and I didn’t know about video or notifications all untill they show me and ask me to file insurence claim for collision and luckily I took picture of notification picture in car at that time and then I end up following insurence claim process in hour of something it took me and then went in car to take tesla flash drive and my stuff I saw they put vehicle in service mode and all notifications were cleared and I even tell them luckily there wasn’t car near by or highways and no one on street and it avoided big incident but all this failure due to impact or this impact due to failure I want investigation because I suspect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690899October 2, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
What component or system failed or malfunctioned, and is it available for inspection upon request? The Full Self-Driving (FSD) system malfunctioned. While traveling northbound with the flow of traffic in the middle lane of a surface street, the vehicle initiated a sudden right turn onto a freeway on-ramp at excessive speed and without adequate steering input. This resulted in the vehicle colliding with the left-side barrier. The vehicle is currently in the custody of State Farm Insurance and can be made available for inspection upon request. Dashcam footage of the incident has been preserved. How was your safety or the safety of others put at risk? The unexpected maneuver caused the vehicle to lose control and strike the barrier, placing both the driver and other motorists at risk. The driver had no time to react to this unexpected action. The driver sustained a whiplash injury along with left shoulder and right chest pain. If another vehicle had been present in the adjacent lane, a collision could have occurred. Has the problem been reproduced or confirmed by a dealer or independent service center? No. The issue has not been reproduced or confirmed by a dealer or service center at this time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by State Farm Insurance for collision damage. A request has been made to Tesla to preserve and provide all electronic data logs, event data, and over-the-air communications. No law enforcement or EMS responded at the scene. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, messages, or alerts were displayed prior to or during the incident. The maneuver occurred suddenly and without any indication that corrective driver action was needed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11690679September 30, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
While on a two lane road, my car decided to go around the car in front of me into on-coming traffic while in Full Self-Driving mode. I had to jerk the car to the right to prevent a head-on collision!!!! I missed the on-coming vehicle by seconds!!! This was terrifying!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690672September 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Our new Model Y with only 302 miles lost driving power, reported a high voltage problem, and shutdown in the middle of the street. Within an hour Tesla towed it to the repair center. The next day we picked up a loaner. Throughout the ordeal the Tesla staff have been very friendly. They only needed two days to make the repair. Here is what the technician wrote in the Tesla app. With the vehicle on site found it unresponsive and unable to drive. Towed the vehicle in and pulled vehicle data. Found numerous alerts for contactor power supply being undervoltage. Performed and exhaustive inspection of the right main harness. Found the contactor power supply wire to have a short to ground in the harness. Continued inspection and found the harness to have rubbed through the harness at the right rear c pillar area. Removed the wires and rerouted to prevent damage. Rewrapped the harness and added foam to prevent the issues from returning. Performed a test drive and verified the vehicle is back to working order with no alerts or issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690283September 29, 2025
UNKNOWN OR OTHER
Incident Details: Location: Southbound on State Route 79, Town of Hector, Schuyler County, New York Vehicle Type: Tesla (Model unspecified) Automation Status: Reported to be in automated (Autopilot) mode Date/Time: [Insert date/time here if known] Accident Report Number: 5NS107KRC37V Narrative: While traveling south on SR-79, the vehicle approached a downhill, slight left-hand bend that leads to a stop sign. Before reaching the stop sign, the Tesla reportedly turned left without stopping and drove up an approximately 10-foot embankment, resulting in undercarriage damage. The driver manually took control and was able to redirect the vehicle before it impacted a nearby house. At this time, it is unknown whether the driver’s claim that the vehicle was in Autopilot mode is truthful. The incident has been documented under the above report number.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11690258September 29, 2025
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Bought a brand new Model Y and I less than a week I received the below two error message warnings and the airbag light comes on. Cabin occupancy radar obstructed. Front passenger safety restraint system issue. Also to engage the FSD, I have to double tab 2-3 times in order for it to engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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