Tesla Model Y Complaints

3,785 consumer complaints on file.

#11695802October 27, 2025
POWER TRAIN
Two days ago, replaced two rear tires at the American Tire Depot and ask them to alignment service. After tire replacement, mechanic showed me the front two control leg arms were cracked and seemed it need to be replaced. That looks pretty bad and never had any issue from other vehicle. Contact to Tesla and was told that out of warrant (50k, current mileage 54k) - i found out there are many accident because this .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695774October 27, 2025
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
The contact owned a 2026 Tesla Model Y. The contact stated that while his wife was driving 55 MPH, the vehicle made a left turn independently onto oncoming traffic while on autopilot, causing her to collide with another vehicle, and the vehicle caught fire during the incident. The contact stated that air bags deployed. The contact stated his wife sustained major injuries to the spine and spleen, causing her to have surgery, a right shoulder fracture, and multiple fractures to the right side of her face, a concussion to the head, right eye laceration, and both arms, a fractured nose. Medical attention was required. The vehicle was towed to Owens Body Shop. A police report was filed. The fire department extinguished the fire on the scene. The vehicle was deemed a total loss. The contact mentioned the seat belt had retracted during the impact. The manufacturer was notified of the failure, and they informed the contact about a USB drive in the vehicle. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11695694October 26, 2025
UNKNOWN OR OTHER
While driving my 2026 Tesla Model Y on October 24, 2025, the Autopilot system disengaged twice on regular city roads, causing the car to suddenly stop in traffic. A new “Attention Control” feature silently required small steering inputs without any sound alert, which distracted me from the road. The lack of audible warning and sudden disengagement created a serious safety risk for me and surrounding drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695656October 26, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TESLA FSD Issues: 1. Phantom braking sudden to a full stop for no known reason in the middle of the road, throwing my dogs into the floor and the car stopped completely on the highway. If an infant had been in the car Ina car seat, their neck could have been broken 2. Sudden jerkiness when making turns 3. In one case the car suddenly changed lanes and was a close encounter. 4. FSD system is now completely non-functioning. 5. These issues started about about 1 month ago and worsened in the past 1 week after the latest software update. TESLA Premium Connectivity Navigation Issue 1. Instead of taking me on main roads to my destination, it has been taking me down rural, isolated dirt roads. In one case I was directed to a dirt, logging road, isolated and dangerous terrain. I had to turn around in a secluded area and the navigation system kept directing me to dirt roads, although main roads were close by once I opened my iPhone for directions. 2. In Lynchburg, VA the navigation directed me towards an exceptionally steep downgrade to the river and would have been a catastrophe 3. These issues started this weekend [XXX] Door Locks 1. Door locks respond occasionally and there have been times I left the car assuming it would lock but it had not. There is no rhyme or reason to this. 2. This issue started [XXX] I am following up with Tesla next but thought you should be made aware. I did the recent Tesla software update and things just got worst. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695566October 25, 2025
SUSPENSION
Just in school driveway going over speed bumps and 2 bolts that is hold the control arm fell out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695535October 25, 2025
VEHICLE SPEED CONTROL
The newest FSD update v14 as of 10/23/25 took away the ability to manually limit the speed limit. Full Self Driving profiles are fixed, and the limits are invisible to me as the driver. The all except the Sloth fixed profiles can cause the speed to go 15 miles an hour over the limit unexpectedly which can cause arrest. There is also some very concerning random breaking now in the middle of empty roads where there might be a slight bump during the dark morning hours. The lack of manual speed control also is an issue when the expected speed limit is wrong in the system. In a 20 mile an hour neighborhood the car thinks it is 25 and can never drive compliant to the speed limit even with the Sloth profile. This is a dangerous oversight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695497October 24, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Driving our 2023 Tesla model Y east on [XXX] on [XXX] near Pecos TX. Car suddenly lost power and started hard braking. We were rear ended by a large pick-up truck that was following as we were both traveling approximately 80 miles per hour when this occurred. The car was towed back to Dallas from Big Springs, TX (approximately 280 miles). The car's rear-end damage was such that my Tesla was deemed totaled by the insurance company. This power failure and hard braking had happened to me repeatedly over the last few years. When I spoke to Tesla at the Dallas service center about this issue, they acted as though they had never heard of this happening to anyone. We were both shaken by this accident but other than some soreness the next day we are physically OK. Tesla repair estimate was approximately $22,000. I was forced to buy another car. I had not planned on doing this as my car was fairly new with low mileage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11695326October 23, 2025
SUSPENSION, STEERING
While driving home from a shop, my Tesla Model Y suddenly stopped in middle of busy road and became unable to move forward. I had to press the accelerator hard, which caused a loud noise before the car moved slightly and I was able to pull over to side of road. I narrowly avoided being hit by another car. Upon inspection, it was found that front tire connecting rod and suspension had failed, causing rod to drop off. The tow truck who assisted me mentioned that this is common issue with Tesla vehicle. This was a terrifying experience and I feel extremely fortunate to have escape an accident. My vehicle is less than 24 months old and I am deeply concerned about the safety and reliability of this component . I strongly urge Tesla to issue a recall and investigate this defect. There is no assurance that this failure won’t happen again. And this is scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695221October 23, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11695159October 23, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The horn becomes MUTED during rain. Major safety defect. Tesla service center checked and replied 'it works normal when water driesd out'. This is a major safety problem. Technician is telling me that's how it is, does that mean raining days I have to drive without a functional horn? Sunny days it works fine, as that's how every vehicle should be. But under slippery, foggy and limited vision raining days, car becomes mute on horn, how would that be fine and normal? The horn is a federally mandated safety feature. A horn that fails in the rain is a safety defect. Tesla need to have attention on this and either fix the issue or replace the horn with other better designed product. I'm not the only model y owner who has this issue, Google it, you'll see that's a 'common problem '
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695125October 22, 2025
LANE DEPARTURE: ASSIST
FSD tried to pass on the shoulder multiple times and brake checked people multiple times. The FSD is unsafe and getting worse. Speed cannot be controlled. NO WAY TO CONTROL SPEED!!!?? Did you know this? Did you approve it? Did elon convince you it is ok?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695103October 22, 2025
UNKNOWN OR OTHER
On August 8, 2025, while driving on the highway, the 2026 Model Y suddenly lost power and became unable to accelerate, creating an immediate safety hazard. The accelerator pedal was completely unresponsive even when fully pressed. The vehicle rapidly slowed from approximately 65 mph to around 44 mph and then to 22 mph while in the left lane of a two-lane highway, with a truck on the right and multiple vehicles behind. This unexpected power loss made it extremely difficult to change lanes or maintain a safe speed with surrounding traffic, placing myself and others at serious risk of collision. Prior to the incident, warning messages appeared on the dashboard stating “Powertrain requires service” and “Speed limited to 74 mph.” A service appointment had already been scheduled through the manufacturer’s app, but the earliest available date was several days later. The issue was reported to Tesla Customer Support, and the vehicle was towed to the Tesla Palo Alto Service Center for inspection. The first repair (August 9–13, 2025) involved replacing the electric oil pump. However, the identical malfunction recurred immediately after pickup, and I returned the vehicle the same day. The Service Representative initially claimed the issue could be resolved by “resetting the message,” but I expressed that I felt unsafe driving the vehicle with the same unresolved defect. The vehicle was retained for further diagnosis. The second repair (August 13–28, 2025) replaced the rear drive inverter. Tesla issued nearly identical invoices for both repairs, causing confusion about what work was actually performed. Despite repeated requests, Tesla has not provided full diagnostic reports or documentation verifying the vehicle’s safety. This malfunction appears to involve a critical failure of the powertrain or propulsion system. The condition has been documented, and the vehicle remains available for further inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695061October 22, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Upon purchase of the vehicle, unlike previous models and versions of the software - the vehicle’s speed limit control was incapable of being set - instead, using FSD, you had to select from percentage based offsets - which were frequently ignored and would still go much higher or much lower than the percentage value set. The owner of the vehicle was unable to say limit to only 10 over the speed limit; instead it was percent based and not reliable. In addition, more than a third of the time - the speed limits in the infotainment system did not match the posted speed limits. Sometimes, in the middle of a highway - it would randomly go from 55 to 25, posing a significant threat hazard when using the FSD or cruise control system (which is something Tesla charges extra for access to) causing the vehicle to immediately decrease speed when other vehicles behind are getting up to speed and not expecting a vehicle to randomly slow down excessively. Additionally, when you manually override the speed limit control, or the system does, the user interface hides this limit so the driver is unaware of what limit of speed it is set to. These issues were already bad enough, but just yesterday my vehicle was pushed a software update that dramatically reduced the performance of FSD, and now I am unable to manually control the speed limit at all in FSD. This was a regression from purchase, when a scroll wheel at least allowed me to manually set the speed limit or correct it when it was wrong. Now, that feature has been removed and instead there’s a duplication of FSD profiles (left/right on the right scroll wheel does the same as scrolling up/down). And continuing this trend, the driver is incapable of seeing what the speed limit is set to because it’s hidden from the user interface. In addition, the driving behavior for FSD has significantly regressed from before the update. Cruise control’s most basic functionality should be to set a speed limit. Now this feature has been removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694996October 22, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I am writing to formally report a serious malfunction involving my Tesla vehicle. On my 2024 Tesla model y.I experienced an unexpected accelerator malfunction that caused the vehicle to surge forward uncontrollably. The incident occurred at approximately As I attempted to dive in slowly, the accelerator suddenly malfunctioned and my car creeped in slowly and rapidly increased power without my intention. Despite immediate attempts to brake and regain control, the vehicle continued to accelerate and subsequently collided with a gate, resulting in significant front-end damage. I firmly believe this was due to a mechanical or electronic failure in the vehicle’s accelerator or related control systems. The malfunction posed a serious safety hazard and could have resulted in injuries, and this has affected me mentally. I am requesting a full investigation into this malfunction, including an inspection of the vehicle’s electronic logs, sensors, and accelerator system to determine the cause of this unintended acceleration. I would appreciate your prompt response and guidance on the next steps to resolve this matter, including vehicle inspection, repair, and coverage options.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11694900October 22, 2025
SUSPENSION, SERVICE BRAKES, UNKNOWN OR OTHER
Since I purchased my 2026 Tesla Model Y RWD, the vehicle has had a persistent mechanical noise and vibration issue coming from the front suspension and brake area. This issue has been ongoing since the first weeks of ownership and has not been repaired or properly diagnosed after multiple service visits. Details -Component/System Failed: Front suspension/brake assembly (unknown exact component; may involve control arms, bushings, or brake rotors). -Availability for Inspection: Yes, the vehicle and recorded videos are available for inspection upon request. -Safety Risk: The vehicle produces loud clunking or popping noises when driving between 10–20 mph or when turning and braking. It feels unstable and unsafe at times, especially on wet roads. This raises concern about potential front-end component failure while driving. -Reproduction and Confirmation: The issue has been reproduced and confirmed multiple times by Tesla Service in Vancouver, WA and Portland, OR. Tesla’s internal system shows that the issue was escalated for “in-car investigation by engineering,” but no permanent repair was completed. -Inspection History: Tesla technicians and engineers have inspected the vehicle several times. I also recorded multiple videos with cameras mounted inside the fender to document the sound and provide visual proof of the problem. -Warning Lamps or Messages: No warning lights appear. The issue is purely mechanical but noticeable during low-speed operation. The first symptoms appeared within the first month of delivery. -Manufacturer Contact: Tesla Service Centers in Vancouver and Portland are aware of the issue and have escalated it, but no resolution has been provided. This problem has continued for months despite repeated service visits. The vehicle was identified as needing further “factory-level investigation,” but I was told the local service centers cannot fix it. I believe the issue may be a manufacturing or design defect affecting suspension safety. My life is risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694842October 21, 2025
SUSPENSION, WHEELS, POWER TRAIN
The Tesla model Y Performance has a tire wear problem that causes uneven wear and creates cupping that occurs within 7500 miles of tire wear. There is also a weird sound even when you have new tires on the vehicle. The noise grows as your speed goes up it is almost painful at 70mph. It is a known issue and Tesla refuses to address the problem even though they are aware of it. This cupping issue creates a loud noise within the vehicle and reduces the tire mileage to under have of the rated mileage. I have taken my model Y in three times and while they state they are unable to work on the noise unless I replace my tires. I believe there is other problems with the suspension because of the noise the model y make regardless of the cupping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694763October 21, 2025
STRUCTURE:BODY
My Tesla has a water leak through the liftgate, which is often caused by water ingress through the liftgate assembly. Tesla issued Service Bulletin SB-23-10-003 regarding this issue. When I contacted Tesla for service, they said my vehicle's VIN is not covered under this service bulletin, and I need to pay a service fee. The service bulletin mentions that vehicles built in Fremont, CA, are affected. Additionally, the rear light is constantly clogged with water, even in 80-degree weather. Furthermore, there is an air leak on the driver’s side door whenever the vehicle is moving in the next lane. Tesla says this is not covered under warranty. I paid a service fee for the repair, but it is still leaking. I requested them to take another look, and they are sending me a bill again. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694446October 20, 2025
UNKNOWN OR OTHER
Took delivery of a Tesla Model Y 2026 Juniper (not stated VIN #) in September 2025. This vehicle includes the mandated illumintated Emergency Release Button in the Front Trunk ("Frunk"). Then took delivery of a Tesla Model Y 2026 Juniper (VIN [XXX] ) in October 2025. This vehicle does NOT include any illuminated Emergency Release Button in the Front Trunk ("Frunk"). I visited the Tesla Service Center the day after I took delivery of the second vehicle, and spoke to the Service Technician, and then the General Manager for that location. Both were unaware that Tesla removed the illuminated Emergency Release Button in the Tesla Model Y 2026 Juniper. We opened several other Tesla Model Y 2026 Juniper Frunks, and none of the new ones in the lot had the button. However, we found one Demo Car that was from an older batch that had the button. I made a service appointment for this issue (and other issues I was having with the vehicle) and left. The General Manager then did some research and when I called back a couple days later he said that in Tesla's system, he was allowed to re-order a replacement Frunk panel WITH the illuminated Emergency Release Button for my first Model Y 2026 (delivered in Sep. 2025). But for my second Model Y 2026 (delivered a few days earlier in Oct. 2025), he could only order the Frunk panel WITHOUT the illuminated Emergency Release Button. In the meantime, I removed the Frunk panels from both of my vehicles to see if there were any differences in the wiring. And sure enough, in my first Model Y (Sep. 2025) there were wires and a connector coming off the power harness to the powered Frunk latch, that connected to the illuminated Emergency Release Button. In my second Model Y (Oct. 2025) these wires & connector is missing (since there isn't any illuminated Emergency Release Button to connect to). This tells me that this removal was an intentional design change by Tesla, which may violate 49 CFR § 571.401 and FMVSS 401. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694211October 17, 2025
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
On July 22, 2025, at about 6:30 PM in a western suburb of Illinois, on a hot, humid, sunny evening after my car had sat in direct sun all day, my 2022 Tesla Model Y Long Range (Dual Motor AWD) suffered a total electrical failure. As I walked up, the car unlocked automatically with my phone key as usual. I placed my dog in the back seat, closed that door, and immediately tried to open the driver’s/front door—but it would not open. The phone key failed, and the backup key card at the B-pillar also failed to unlock the car. I then tried resetting and reconnecting my phone key through the Tesla app, but nothing worked. There were no 12-V or low-voltage warnings on the display or app. I could not find a phone number or live help in the Tesla app; my son and I searched YouTube for guidance but could not fix it. My dog was trapped inside in dangerous heat, so I called 911. Police first tried a slim-jim tool without success and then broke the driver’s window to reach in and open the front door, but the rear doors and windows remained inoperative. The dog was in the car for 30 to 45 minutes before the window was broken. Once inside, I found that the front seats would not move forward or backward, none of the windows would not roll down, and the rear doors would not open from inside. It took another 30 to clear enough glass to evacuate my 75-lb dog through the front seats; we both sustained cuts, and I sprained my ankle. The event was traumatic and posed a serious heat-injury risk (~85 °F ambient, interior >110 °F within minutes). Police documented the incident. Tesla Service Center (Naperville IL) later confirmed a 12-V failure as the cause, replaced the 12-V battery with an upgraded model under warranty, and repaired the driver’s window and door trim. Tesla Insurance was notified the next morning but closed the claim and covered repairs under warranty. No warnings appeared until the following morning, when a low-voltage alert appeared in my Tesla app when being serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694151October 17, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
I am reporting a safety issue involving my 2021 Tesla Model Y. The vehicle recently displayed a “Parking brake function degraded” warning. The car has only 91,000 miles and is approximately four years old, which is far too soon for a failure of a critical safety component such as the electronic parking brake. Please investigate whether this issue is part of a wider defect affecting Tesla Model Y vehicles. This should not occur on a relatively new car with moderate mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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