Saturn Outlook Complaints

1,352 consumer complaints on file.

#10845754March 9, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT LOW BEAM DRIVER SIDE HEADLAMP DIMMED. THE CONTACT HAD TO TURN THE SWITCH TO MANUAL IN ORDER TO GET THE HEADLIGHT TO ILLUMINATE AGAIN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840096March 6, 2016
AIR BAGS
I HAVE A 2007 SATURN OUTLOOK XR AND MY SERVICE AIRBAG LIGHT REMAINS ON AT ALL TIMES AND MY PASSENGER SIDE AIRBAG WONT TURN ON NO MATTER WHO SITS IN IT OR ANY POSITION. I HAVE SEEN A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE AND FEEL THEIR SHOULD BE A RECALL ON THE 2007 SATURN OUTLOOK'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840165March 6, 2016
ELECTRICAL SYSTEM
WHILE DRIVING IN THE RAIN, WATER COMES IN FROM THE SUNROOF RUNNING THRU THE AIRBAGS AND HAS SHORTED MY SPEAKERS AND PLAYED HAVOC WITH MY ELECTRICAL SYSTEM IN GENERAL. THE RADIO/CAR WOULDN'T TURN OFF WHICH DRAINED THE BATTERY (WHICH I'VE REPLACE THREE TIMES IN A THREE YEAR SPAN) AFTER THE KEY WAS REMOVED. I'VE HAD THE DRAINAGE TUBE REPLACED SEVERAL TIMES BUT IT STILL HAPPENS. MY DRIVER'S SIDE CARPET STAYS WET AND NOW IT HAS A MILDEW SMELL AND I'VE HAD TO REPLACE THE FLOOR MATS TWICE. 3/6/16 WAS THE LATEST OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839533March 2, 2016
POWER TRAIN
PLEASE ISSUE RECALL FOR THE WAVE PLATE. I WAS ALMOST REAR ENDED TODAY BECAUSE MY VEHICLE WOULD NOT GET UP TO SPEED. THIS IS GOING TO CAUSE AN ACCIDENT. I WILL NOT BUY ANOTHER GM VEHICLE. WAVE PLATE IS KNOWN TO BE FAULTY IN SATURN OUTLOOK, CHEVY TRAVERSE, AND GMC ACADIA. THIS CAUSES TRANSMISSION NOT TO SHIFT PROPERLY AND REV AT 4K RPMS. TRANSMISSION SOLONOID 1 GETS STUCK OPEN PER CODE PLEASE INFORM WHEN RECALL IS ISSUED. THIS HAPPENS PERIODICALLY WHETHER STOPPED OR IN MOTION. THIS HAS HAPPENED 20+ TIMES SINCE SEPTEMBER 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839183March 1, 2016
STEERING
I HAVE HAD MY OUTLOOK FOR ROUGHLY A YEAR AND A HALF AGO NOW, AND MY POWER STEERING SEEMS TO GO OUT WHEN GOING A LOW SPEED AND TURNING. IT HAS CAUSED ME 2 ACCIDENTS SO FAR WITHIN MONTHS OF EACH OTHER, INCREASING MY INSURANCE TO $460/MO. ONE WAS BACKING UP, IT STOPPED TURNING AND IT BACKED INTO A VEHICLE, AND THE OTHER WAS PARKING, IT STOPPED AND I SCRAPED AGAINST ANOTHER. I SEE THIS IS A COMMON PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS COULD POTENTIALLY KILL SOMEONE. I'M IN FLORIDA AND WE ARE ALLOWED TO TURN LEFT/RIGHT ON GREEN. GOD FORBID SOMEONE IS SPEEDING WHILE I'M DOING A U-TURN, BECAUSE THEY WOULD DEFINITELY SMACK INTO ME SINCE IT'S SO HARD TO TURN. I AM QUITE SURE I HAVE THE MUSCLES I DO FROM TRYING TO TURN MY VEHICLE. IT HAPPENS THE MOST PARKING, U TURNS (OR SLOW TURNS IN GENERAL), BACKING UP, AND 3 POINT TURNS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10839118March 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837651February 23, 2016
POWER TRAIN
SECOND TRANSMISSION FAILURE, LOSS OF POWER AND FAILURE TO UPSHIFT WHILE ACCELERATING IN HEAVY TRAFFIC. HAD TO PULL INTO CENTER LANE TO AVOID INTERFERING WITH TRAFFIC NEARLY CAUSING COLLISION WITH ONCOMING TRAFFIC PREPARING TO TURN. WAS NOTIFIED BY DEALERSHIP THAT IT IS A TRANSMISSION PROBLEM. AWAITING ESTIMATE FOR REPAIRS. FIRST TRANSMISSION FAILURE AT 42K MILES SECOND FAILURE AT 86K MILES. OTHER VEHICLES OF THIS TYPE HAD EXTENDED WARRANTY FOR THIS TYPE PROBLEM BUT FOR SOME REASON, THIS VEHICLE WAS NOT INCLUDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836998February 18, 2016
ELECTRICAL SYSTEM
MY 2008 SATURN OUTLOOK RECENTLY STARTED LEAKING WATER. I FIRST NOTICED THAT MY FRONT PASSENGER FLOORBOARD WAS WET, IN DECEMBER 2015. AFTER NOTICING THIS I STARTED HAVING ISSUES WITH THE REAR WINDSHIELD WIPER CONTINUALLY GOING, I COULD NOT TURN IT OFF. I THEN STARTED HAVING TROUBLE WITH THE RADIO STAYING ON WHEN I EXITED THE VEHICLE. WITHIN A COUPLE OF DAYS MY CAR BATTERY DIED AND I FIGURED THIS IS WHY I WAS HAVING THOSE ISSUES. I REPLACED THE BATTERY WITH A BRAND NEW ONE. ON JAN 19, 2016 I GOT INTO MY CAR ON AN EXTREMELY RAINY DAY AND NOTICED A HUGE PUDDLE OF WATER ON THE FRONT PASSENGER FLOORBOARD. I LOOKED ALL AROUND THE CAR AND COULD NOT FIND ANY LEAKS, NOTHING FROM WINDSHIELD, SUNROOF OR DAMAGED WEATHER STRIPPING. I TOOK OUT THE MATS AND THE CAR DRIED OUT. ON JAN 31, 2016 THERE WAS ANOTHER EXTREMELY WET AND RAINY DAY AND ONCE AGAIN WATER WAS POOLED UP IN FRONT PASSENGER FLOORBOARD. AS I DROVER CAR AWAY WATER STARTED POURING INTO THE VEHICLE FROM ALL OPENINGS, IE SEATBELT HARNESS, WINDSHIELD, FROM BELOW DASH, VENTS, EVERYWHERE. ALL OF THE PASSENGERS IN CAR WERE GETTING WET. ONCE HOME I PARKED THE CAR IN THE GARAGE AND I TOOK OUT FLOOR MATS AND OPENED UP WINDOWS FOR CAR TO DRY OUT. AFTER A COUPLE OF DAYS THE REAR WINDSHIELD WIPER STARTED GOING OFF REPEATEDLY ON IT'S OWN, LIKE BEFORE. I COULD NOT TURN IT OFF, ONCE AGAIN. THEN THE RADIO CONTINUED TO STAY ON ONCE THE CAR WAS TURNED OFF, KEY REMOVED AND DRIVER DOOR OPENED. I LAST DROVE THE CAR ON WED NIGHT 2/3 AND PARKED IN THE GARAGE OVERNIGHT. WHEN I WENT TO GET IN CAR THE NEXT MORNING IT WAS COMPLETELY DEAD. NO POWER AT ALL, BRAND NEW BATTERY. THEN THE KEY GOT STUCK IN THE IGNITION AND CAR WAS STUCK IN GARAGE. I HAD TO HAVE TOW COMPANY COME AND TOW CAR OFF TO DEALERSHIP. I FILED COMPLAINT WITH GM. I SEE THIS HAS BEEN A PROBLEM FOR OTHERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837031February 18, 2016
UNKNOWN OR OTHER
EXTERNAL TEMPERATURE SENSOR IS GIVING INACCURATE TEMPERATURE READINGS. TECHNICAL SERVICE BULLETIN 08-01-39-008A DESCRIBES THE ISSUE WITH MY VEHICLE PERFECTLY. THIS SAME TSB LISTS MY VEHICLE AS AFFECTED BY THIS PROBLEM. I CONTACTED TWO DEALERSHIP SERVICE DEPARTMENTS AND GM CORPORATE TWICE ABOUT THIS ISSUE. THEY WILL NOT PERFORM THE WORK BECAUSE THEIR VIN SEARCH DOES NOT YIELD THE TSB AS APPLICABLE MY VEHICLE. ON ONE OCCASION I WAS ABLE TO CONVINCE THE CUSTOMER SERVICE REPRESENTATIVE TO LOOK UP THE TSB AND THEY CONFIRMED MY VEHICLE'S MAKE/MODEL LISTED ON THE TSB. I HAVE A SERIOUS CONCERN ABOUT ICE/INCLEMENT WEATHER NOT BEING REPORTED AS IT SHOULD. WHEN DRIVING THROUGH SOME OF THE MOUNTAINOUS REGIONS HERE, THE TEMPERATURE CAN DROP QUICKLY WITHOUT OCCUPANTS BEING AWARE. PROBLEM OCCURS INTERMITTENTLY BOTH SOMETIMES WHILE DRIVING AND SOMETIMES AFTER STARTING. THERE IS NO OBSERVED DIFFERENCE BASED ON PARKING LOCATION (IN THE SHADE, GARAGED, OUTSIDE IN THE SUN, ETC...) THE PROBLEM SOMETIMES CORRECTS ITSELF AFTER VEHICLE HAS BEEN TURNED OFF. THE PROBLEM HAS BEEN OBSERVED AT LEAST A DOZEN TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836382February 16, 2016
STRUCTURE:BODY
MY CAR HAS PROBLEMS WITH THE PROP ROD RECOVERY SYSTEM. THE BACK HATCH IS VERY DIFFICULT TO RAISE AND LOWER. IT HAS FALLEN ON ME WHEN I'VE BEEN TRYING TO CARRY IN GROCERIES AND IT ALMOST CAME DOWN ON MY GRANDSON'S HEAD WHEN HE WAS STANDING NEXT TO ME TO HELP CARRY IN THE GROCERIES. WHEN I READ AN ARTICLE IN THE BUSINESS SECTION OF OUR LOCAL PAPER ABOUT A RECALL ON 2007-2010 SATURN OUTLOOKS WITH THE SAME PROBLEM I ASSUMED MY CAR WAS RECALLED. AT MY LAST SERVICE AT THE GM DEALERSHIP I ASKED ABOUT THIS RECALL. THEY LOOKED IT UP AND SAID MINE WASN'T PART OF THE RECALL. THEY SAID IT WOULD COST $180-200 TO FIX IT. I CALLED THE SATURN CUSTOMER SERVICE LINE TO DOUBLE CHECK WHETHER MY CAR WAS ON THE LIST. I WAS ADVISED TO MAKE A FORMAL COMPLAINT TO NHTSA TO HOPEFULLY HAVE GM OR WHOMEVER TO EXTEND THE RECALL TO MY MODEL SINCE IT CLEARLY HAS THE SAME ISSUE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836442February 16, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING IN THE RAIN, THE VEHICLE COLLECTED WATER WITHIN THE WEDGING OF THE SUN ROOF AND HEADLINER AND BEGAN LEAKING FROM ANY OPENING WITHIN THE VEHICLE (DOORS, VENTS, ETC). WHEN THE VEHICLE WAS PARKED AND/ OR STOPPED, THE VEHICLE BEGAN TO ACCUMULATE WATER ON THE FLOOR OF THE VEHICLE. THE CONTACT STATED THAT THE IGNITION KEY WAS STUCK IN THE IGNITION SWITCH AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836284February 15, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
WHILE DRIVING AT 30 MPH DAAH BOARD LIT UP - ENGINE POWER REDUCED - TRACTION CONTROL GO OFF AND STABILTRAK SAYS IT'S OFF. I LOST ALL POWER IN CAR WHILE DRIVING INCLUDING STEERING WITH KIDS IN THE CAR, AND INCOMING TRAFFIC. CAR WOULD NOT RESTART IMMEDIATELY, IT TOOK 10 MIN. FOR IT TO START BACK UP AND DASH LIT UP STATING "STARTING DISABLED, SERVICE THROTTLE". TAKING TO SERVICE REPAIR - SAW SERVICE.BULLETIN FOR OTHER MODELS WITH SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825881February 12, 2016
SERVICE BRAKES
MY SATURN OUTLOOK BECAME EXTREMELY HOT BY MY FOOT DUE TO THIS FAULTY ISSUE (DESIGN FLAW) WHILE I WAS DRIVING WITH MY [XXX] YEAR OLD SON...THE MASTER CYLINDER WAS LEAKING INTO THE BRAKE BOOSTER..IF YOU GOOGLE THIS YOU WILL FIND THAT THIS WAS A DESIGN FLAW IN ALL LAMBDA FRAME VEHICLES IN THE EARLY YEARS...I HAD IT REPLACED AS THE MASTER CYLINDER WAS LEAKING INTO THE BRAKE BOOSTER AND COST ME $900. THIS WAS A DESIGN FLAW BY GM AND CAN CAUSE AN ACCIDENT AS THE CAR WILL BECOME LOW ON BRAKE FLUID...MY CAR INDICITATED THIS BY STATING ON THE DASH "PARKING BRAKE WAS ON, SERVICE BRAKE SYSTEM, AND TRACTION CONTROL OFF" UPON A GOOGLE SEARCH OF THIS I REALIZED THAT IT SEEMS LIKE EVERY OTHER LAMBDA FRAME VEHICLE IN THE EARLY YEARS OF PRODUCTION EXPERIENCE THIS PROBLEM AS IT IS A DESIGN FLAW. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10822238January 26, 2016
AIR BAGS
MY SERVICE AIR BAG LIGHT CONTINUES TO COME ON FOR A PERIOD OF TIME AFTER HAVING BROUGHT THE CAR IN FOR THE RECENT AIR BAG RECALL. I THINK IT STARTED AFTER THEY DID THE LAST RECALL ON THE WIRING HARNESS CONNECTORS. NOW, I AM TOLD THAT THIS IS NOT RELATED TO THE RECALL, BUT THAT THE PASSENGER PRESENCE MODULE MAY NEED TO BE REPLACED. CODE B0081. THE COST TO REPAIR/REPLACE IS $780. I HAVE SEEN MANY SIMILAR COMPLAINTS ONLINE OF THIS SAME PROBLEM. I BELIEVE THIS IS A DEFECT AND AN IMPORTANT SAFETY CONCERN. I WAS ADVISED THE PASSENGER AIR BAG MAY OR MAY NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821335January 20, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING IN THE RAIN ALL OF A SUDDEN MY POWER STEERING WENT OUT AND I WAS FORCED TO MANHANDLE MY VEHICLE OFF THE ROAD AND INTO A PARKING LOT. WITHIN A FEW MINUTES THE STEERING CAME BACK AND I WAS ABLE TO CONTINUE HOME. ALONG THE WAY THIS HAPPENED TWICE MORE. NOW THE PROBLEM LIGHTS FOR STABILITRAK SERVICE AND TRACTION OFF ARE BOTH ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820809January 18, 2016
AIR BAGS
WARNING LIGHT SAYS 'SERVICE AIR BAG'. THIS IS A GM RECALL ITEM SINCE 2014. THIS LIGHT JUST STARTED ON MY CAR. GM WILL NOT SERVICE MY CAR AS IT SAYS IT IS NOT AN OPEN RECALL ITEM FOR MY VIN. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820819January 18, 2016
VISIBILITY/WIPER
DRIVER'S SIDE WINDSHIELD WIPER FAILURE. THIS WAS A RECALL FOR SATURN OUTLOOK IN 2007 - 2008. THIS IS THE SAME FAILURE AS THAT RECALL. THE OUTLOOK 2009 SHOULD HAVE BEEN INCLUDED IN THIS RECALL. LUCKILY IT FAILED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820701January 17, 2016
POWER TRAIN
OCTOBER 16, 2014 TRANSMISSION 6T75 AWD FAILED. INTO SHOP 10/17/14. COST $4281.45 FOR TRANSMISSION PLUS $366.53 FOR CAR RENTAL. [HAVE BILLS] TRANSMISSION WENT INTO "LIMP" MODE DUE TO LOSS OF ALL GEARS EXCEPT 6TH GEAR. MARCH 2015 RECEIVED LETTER FROM GM STATING "THIS LETTER IS INTENDED TO MAKE YOU AWARE THAT SOME 2008 MODEL YEAR SATURN OUTLOOK VEHICLES MAY EXPERIENCE A CRACKED OR FRACTURED WAVE PLATE, RESULTING IN LOSS OF 3RD, 5TH AND REVERSE GEARS. THE AFFECTED VEHICLES ARE ALL EQUIPPED WITH A 6T70 OR 6T75 6 SPEED AUTOMATIC TRANSMISSION AND FWD OR AWD." THE LETTER WENT ON TO SAY "IF YOU HAVE PAID FOR REPAIRS FOR THE CONDITION DESCRIBED IN THIS LETTER, PLEASE COMPLETE THE ENCLOSED REIMBURSEMENT FORM AND PRESENT IT TO YOUR DEALER WITH ALL REQUIRED DOCUMENTS. IF THIS IS NOT CONVENIENT, YOU MAY MAIL THE COMPLETED REIMBURSEMENT FORM AND ALL REQUIRED DOCUMENTS TO REIMBURSEMENT DEPARTMENT, PO BOX 33170, DETROIT, MI 48232. I SUBMITTED TWO FORMS ON APRIL 11, 2015, ONE FOR THE TRANSMISSION [$4281.45 & ONE FOR THE RENTAL CAR WHILE SATURN BEING REPAIRED [$366.53]. MAY 22, 2015 BOTH CLAIMS WERE REJECTED BY GM. REASON GIVEN: "THE VEHICLE IS OUTSIDE THE TIME AND MILEAGE PARAMETERS OF THE CUSTOMER SERVICE ACTION PROGRAM. TO ME THIS IS CLEARLY A SAFETY ISSUE. TRAVELING ON THE FREEWAY AND/OR HIGHWAY AND SUDDENLY LOOSING YOUR TRANSMISSION [MOMENTUM/VEHICLE SPEED] CREATES A SAFETY HAZARD FOR BOTH THE DRIVER AND OTHER VEHICLES IN CLOSE PROXIMATELY. THERE SHOULD NOT BE "TIME AND MILEAGE PARAMETER" THAT HAS BEEN SUBJECTIVELY IMPOSED BY GM IN ORDER TO AVOID RESPONSIBILITY FOR POOR ENGINEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818855January 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE PLACING THE VEHICLE IN PARK POSITION, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE AIR CONDITIONING AND HEATING VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EVAPORATION CORE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,603. ...UPDATED 03-10-16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818722January 7, 2016
ELECTRICAL SYSTEM
WATER LEAKING FROM BLOCKED DRAINS IN SUNROOF, NOW HAVE TO REPLACE FUSE BOX MODULE. WHEN IT RAINS WATER COMES FROM AIRBAG ON BOTH FARMS BY WINDSHIELD, WATER COLLECTS AT BASE OF DASH BOARD ON BOTH DRIVER & PASSENGER SIDES. WHEN PULLING OUT KEY FROM IGNITION, KEY WOULDN'T RELEASE. BATTERY DEAD EVERY MORNING DUE TO CAR "THINKING" IT WAS ON ALL NIGHT. DASHBOARD LIGHT ISSUES & WARNINGS FOR AIRBAGS & STABILTRACK SYSTEM. REPLACED BATTERY BEFORE FINALLY HAVING ISSUES DIAGNOSED CORRECTLY AS AN ELECTRICAL ISSUE. LOOKS LIKE I'M BY FAR NOT THE FIRST TO REPORT THIS "KNOWN" ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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