Saturn Outlook Complaints

1,352 consumer complaints on file.

#10818570January 6, 2016
UNKNOWN OR OTHER
A FEW MONTHS AGO READING OUTLOOK FORUMS I CAME ACROSS A THREAD WHERE FOLKS WERE TALKING ABOUT WATER LEAKS. SPECIFICALLY VIA THEIR SUNROOF. MANY OF THOSE PEOPLE EXPERIENCED ELECTRICAL DAMAGE TO THEIR VEHICLES BECAUSE OF WATER THAT HAD LEAKED INTO AREAS WHERE ELECTRICAL CURRENTS ARE CONSTANT WHILE THE VEHICLE IS RUNNING. SINCE THE RAINS HAVE COME BACK TO CALIFORNIA I NOW FIND THAT I AM EXPERIENCING THIS LEAK. I CANNOT TELL WHERE IT'S ENTERING AND HOW IT'S CHANNELED BUT I NOW HAVE A SMALL PUDDLE RESIDING ON MY RUBBER FLOOR MAT ON THE DRIVERS SIDE AND TODAY SAW WATER DRIPPING FROM THE EMERGENCY BRAKE PEDAL. A SHORT TIME AGO I WATCHED A VIDEO ON YOUTUBE OF A GENTLEMAN DESCRIBING AND SHOWING WHAT LEAKING WATER DID TO HIS HEATER OR DEFROST MOTOR. YOU COULD CLEARLY SEE THE MOTOR HAD BEEN SUBMERGED LONG ENOUGH TO CORRODE IT CAUSING IT TO EVENTUALLY FAIL. I AM HAVING A DIFFICULT TIME UNDERSTAND THAT AFTER ALL THE STORIES I HAVE READ IN THE OUTLOOK FORUMS AND SUCH THAT THIS ISSUE IS NOT WORTHY OF A RECALL. IN MY OPINION THIS IS NOT NORMAL WEAR AND TEAR. A FEW MINUTES AGO I WENT ONLINE TO BOOK AN APPOINTMENT WITH MY LOCAL GM SERVICE DEPARTMENT. I AM ALREADY ASSUMING I AM GOING TO HAVE TO PAY FOR POSSIBLE WATER DAMAGE AND/OR RUST ACCUMULATION FROM THIS ONGOING PROBLEM. A PROBLEM THAT GM SHOULD HAVE ADDRESSED AND TAKEN RESPONSIBILITY FOR YEARS AGO. WHERE IS CRAFTSMANSHIP? WHERE IS PRIDE IN WHAT AMERICA BUILDS? AND WHERE IS QUALITY CONTROL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817077December 30, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THERE WAS REDUCED ENGINE POWER. IN ADDITION, THE VEHICLE HESITATED SHIFTING AND BEGAN SHAKING VIOLENTLY WHEN THE CHECK ENGINE AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816885December 29, 2015
AIR BAGS
AT APPROXIMATELY 100,000 MILES THE SERVICE AIR BAG LIGHT STARTED TO ILLUMINATE ON THE DASHBOARD. FURTHERMORE, THE PASSENGER AIRBAG IS ALWAYS SWITCHED OFF REGARDLESS IF THERE IS SOMEONE IN THE PASSENGER SEAT OR NOT. BROUGHT TO DEALER IN JUNE 2015 WITH MILEAGE OF 101,806. IT IS GIVING CODE B0081-OF STATING THERE IS AN INTERNAL FAULT IN PASSENGER PRESENCE SENSOR. APPROXIMATE COST TO FIX WAS AROUND ~$1000. DECLINED FIXING IT AT THIS TIME AS I HAD ALREADY SPENT $2500 IN OTHER REPAIRS. THIS IS OBVIOUSLY AN ONGOING ISSUE WITH MANY OF THESE CARS AND IS A HUGE SAFETY CONCERN....NOT JUST WEAR AND TEAR. PLEASE LOOK INTO THESE AIRBAG CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816230December 26, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS CONTINUE TO GO OUT AFTER REPLACING WITH NEW ONES. HAS HAPPENED PARKED ONCE BUT USUALLY OCCURES ACCELERATING AFTER BEING STOPPED OR AFTER DRIVING DISTANCES MORE THAN 30 MILES. THIS STARTED BACK IN EARLY 2014 AND HAS CONTINUALLY GOTTEN MORE AND MORE FREQUENT. OTHER VARIOUS ELECTRICAL PROBLEMS KEEP OCCURING SUCH AS LIGHTS DIMMING WHILE DRIVING (INTERIOR DASH) AND CLIMATE CONTROL SETTING CHANGING TO WHAT I CAN PRESUME ARE DEFAULT SETTINGS (74 DEG FOR BOTH DRIVER AND PASSENGER SIDE TURNING ON)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811766December 22, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT SHE NOTICED THAT THE LIFT GATE FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811269December 19, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE SUNROOF LEAKS WHEN IT IS CLOSED, AND THIS IS CAUSING WATER TO COME IN TO THE ROOF OF THE VEHICLE. WATER IS COMING IN FROM THE FRONT AIR BAGS, THE WINDSHIELD, UNDER THE DASH, OUT OF THE GARAGE DOOR OPENER, THE VISOR, AND THE BACK SEAT BELTS. I NOW HAVE TO REPLACE THE BODY CONTROL MODULE WHICH IS RELATED TO THE WATER DAMAGING THE UNIT. I AM FEARFUL THE WITH THE WATER GETTING IN BY THE AIRBAGS THAT IF I GET INTO AN ACCIDENT THEY WILL MALFUNCTION. I HAVE ALSO BEEN RECEIVING MESSAGES ABOUT SERVICING THE STABILITRAC, BUT WHEN I HAVE HAD IT LOOKED AT THE MECHANIC CAN'T FIND ANYTHING WRONG, SO THIS COULD ALSO BE RELATED TO THE BODY CONTROL MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810539December 15, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN IT RAINS MY 2008 SATURN OUTLOOK WILL CONTINUE TO RUN EVEN AFTER THE KEY IS REMOVED FROM THE IGNITION. MY BATTERY DRAINS DOWN FOR NO REASON AND MY RADIO WILL NOT TURN OFF WHEN THE DRIVER DOOR IS OPEN. I HAVE RECENTLY STARTED SMELLING AN EXTREMELY FOWL SMELL THAT COMES AND GOES. THE SPEAKERS IN MY CAR WORK WHEN THEY WANT TO. I BELIEVE THERE IS A SHORT IN MY CAR THAT IS CAUSING THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808300December 3, 2015
ENGINE
TIMING CHAIN FOR 2008 SATURN OUTLOOK NOT COVERED UNDER SPECIAL COVERAGE FOR REPLACEMENT BUT THEY ARE COVERING THE 2007 AND 2009 MODELS WHICH HAVE THE SAME PART NUMBERS AND WERE ALL PRODUCED THE SAME WAY FOR 3 YEARS THEY ARE NOT COVERING KNOWN DEFECTS IN THERE PRODUCTS LOOK IT UP ON THE INTERNET SEE ALL THE COMPLAINTS FOR YOURSELF THANKS FOR YOUR TIME FYI RECALL # IS 10287 FOR YOUR REFERENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807364November 29, 2015
UNKNOWN OR OTHER
MY 2008 SATURN OUTLOOK IS LEAKING WATER FROM THE ROOF WHICH IS DRAINING INTO THE DASHBOARD AND THEN DOWN INTO THE FLOORBOARD OF THE DRIVER SIDE OF THE CAR. THIS FIRST STARTED AFTER A HEAVY RAIN WHEN I HEARD A WHOOSHING SOUND AND WATER CAME OUT OF THE TOP OF THE HEADLINER AND DOWN ONTO THE DASH AS I BACKED UP THE CAR. THE FLOORBOARD WAS SOAKING WET. NOW IT JUST LEAKS THROUGH THE HEADLINER AND DOWN THE DASH TO THE FLOOR EVERY TIME IT RAINS SINCE THEN I'VE HAD GM TELL ME MY DRAIN LINES FOR THE SUNROOF WERE BLOCKED AND CHARGED ME $100 TO BLOW THEM OUT. 3 MONTHS LATER, AND A DROUGHT OF A SUMMER, AND AFTER OUR FIRST RAIN THE CAR LEAKED WATER AGAIN. GM ONCE AGAIN TRIED TO SAY THE LINES WERE CLOGGED TO WHICH I DEMANDED THAT THEY LOOK INTO THE TSB REGARDING THE DRAIN TUBES. THEY REFUSED TO CONSIDER THAT OPTION EARLIER THIS YEAR, WHICH IS RIDICULOUS SINCE GM HAS KNOWN ABOUT THIS ISSUE SINCE 2008 AND OFFERED TO FIX IT FOR FREE, EXCEPT I'M NOT THE ORIGINAL OWNER OF THE CAR AND DIDN'T KNOW THIS. MY CAR HAS BEEN IN THE SHOP 3 TIMES IN THE LAST 4 WEEKS AND HAS BEEN IN THE DEALER FOR OVER 20 DAYS IN THE LAST MONTH. AT THIS TIME THEY HAVE INSTALLED THE $11 DRAIN TUBES AND CHARGED ME $400 TO REPLACE THEM AND THE ISSUE IS STILL NOT RESOLVED. WATER IS STILL RUNNING INTO MY DASH AND ONTO THE FLOORBOARD. THIS ONLY HAPPENS WHEN IT RAINS AND NOT WHILE IN A CAR WASH OR OTHER WAYS IN WHICH PEOPLE HAVE TRIED TO REPLICATE RAIN WATER. SO BASICALLY I'M STUCK WITH A CAR THAT I CAN'T DRIVE WHEN IT RAINS. MY CAR SMELLS OF MILDEW AND I'M WORRIED ABOUT MOLD AND POSSIBLE ELECTRICAL ISSUES BECAUSE OF THESE LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806789November 25, 2015
AIR BAGS, SEATS
SEAT SENSOR KEEPS GOING ON AND OFF WITH OR WITHOUT SOMEONE IN THE PASSENGER SEAT. I HAVE TRIED CALLING DEALERS, SATURN-GM BUT HAVE GOTTEN NO HELP WITH THE RESOLUTION OF THIS DEFECT. THEY SAY THAT IT IS A DEFECTIVE SENSOR BUT ACCORDING TO A LOT OF FORUMS THIS IS A WELL KNOWN ISSUE AND THIS SHOULD BE A SAFETY DEFECT NOT JUST A RECALL. THIS TECHNICALLY COULD HURT OR KILL SOMEONE IN AN ACCIDENT AND THEY HAVE KNOWN ABOUT THIS. IF SOMETHING HAPPENS WHILE DRIVING THIS VEHICLE I WILL TAKE THIS AS HIGH AS I CAN TAKE IT. THIS HAS BEEN HAPPENING FOR AT LEAST 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806513November 24, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE LIFTGATE DETACHED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789481November 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED RANDOMLY WHEN THE VEHICLE WAS STARTED OR BEING DRIVEN. THE DEALER DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE BEGAN IN JUNE OF 2015. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787705November 2, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR PARKED IN OWNER'S DRIVEWAY. ALL WINDOWS AND SUNROOF CLOSED. AFTER A HEAVY OVERNIGHT RAINSTORM, OWNER DROVE CAR DOWN DRIVEWAY AND HEARD A RUSH OF WATER TOWARD FRONT OF CAR. OWNER SAW WATER DRIPPING FROM UNDER GLOVE BOX COMPARTMENT, AND SUBSTANTIAL WATER ON PASSENGER SIDE FLOOR MAT. OWNER ABLE TO DRIVE TO WORK AND PARKED IN WORK PARKING RAMP. AFTER WORK, OWNER ATTEMPTED TO START CAR TO GO HOME, EXPERIENCED NO CRANK/ NO START. LIGHTS DID COME ON BUT KEY THEN STUCK IN IGNITION. CAR BATTERY EVENTUALLY DIED DUE TO INABILITY TO TURN OFF LIGHTS. COMPANY CALLED TO JUMP START CAR, COMPANY ATTACHED JUMPER CABLES AND LIGHTS CAME ON, VOLTAGE GOOD, CAR STILL NO CRANK NO START. CAR WAS TOWED TO DEALERSHIP. DEALERSHIP DIAGNOSIS WATER LEAKED FROM THE SUNROOF INTO THE FRONT OF CAR AND INTO THE FUSE BOX, REQUIRING A NEW FUSE BOX, ALL NEW TERMINALS AND NEW WIRING. COST FOR REPAIR ESTIMATE $800-$1000. CALLS TO CM/SATURN OFFERED NO ASSISTANCE WITH VEHICLE REPAIR OR COST ASSISTANCE AT ALL. THIS INCIDENT IS EXACTLY THE SAME AS A KNOWN TECHNICAL SERVICE BULLETIN BY GM #08-08-57-003F FLOOR WET UNDER CARPET/ENGINE CONTINUES TO RUN WITH KEY OFF/POSSIBLE NO CRANK/NO START/COMMUNICATION LOSS/VARIOUS ELECTRICAL CONCERNS (SEAL SEAM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787505November 1, 2015
POWER TRAIN
TRANSMISSION SLIPPING AND HIGH ENGINE REV DURING COMMUTE FROM WORK TO HOME.COULD NOT GET OVER 40 MPH AND HAD TO TAKE SIDE STREETS HOME. WAS FEARFUL THAT IT WOULD NOT MAKE IT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787155October 29, 2015
AIR BAGS, POWER TRAIN
TVE PPS MODUL IS NOT WORKING PROPERLY. POWER TRAIN IS WORKING WEAR WHEN IN DESACELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786276October 27, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE LOW OIL PRESSURE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT COVER GASKET NEEDED TO BE REPAIRED DUE TO CAUSING OIL LEAKAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785041October 21, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WIRE HARNESS FOR THE FRONT HEADLIGHTS FAILS AFTER YOU CHANGE THE BUILD CAUSING THE LIGHT TO SHORT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783240October 19, 2015
POWER TRAIN
WAVE PLATE SHAVINGS CAUSED TRANSMISSION TO FAIL WHILE DRIVING ON INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783435October 19, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. DURING LOW CLIMATE WEATHER, THE IGNITION WAS TURNED TO THE ON POSITION AND ALL OF THE WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS SHIFTED INTO DRIVE, BUT FAILED TO MOVE. WHILE DRIVING AT VARIOUS SPEEDS, ALL OF THE WARNING INDICATORS ILLUMINATED AND THE ENGINE STALLED. WHILE DRIVING DURING LOW TEMPERATURES, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS OIL IN THE ENGINE AIR FLOW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780993October 9, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE ATTEMPTING TO UTILIZE THE AUTOMATIC LIFTGATE FEATURE ON THE VEHICLE, THE TRUNK WOULD FAIL TO REMAIN OPEN AND POTENTIALLY FALL ON THE HEAD OF THE WHOEVER IS ATTEMPTING TO LOAD OR UNLOAD THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. ...UPDATED 02/03/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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