RIVIAN R1T Complaints

121 consumer complaints on file.

#11531472July 10, 2023
UNKNOWN OR OTHER, EQUIPMENT
Recent interaction with a driver alongside my vehicle. Driver begin merging into my lane. Used horn as well as decelerating to prevent collision. It appears horn was unheard by other driver. Believe the fact the horn is mounted very low on my vehicle and ducted in a way that it is not sufficiently loud to alert other drivers and prevent accidents Other posts on the Rivian forum note other Rivian drivers experiencing same issue with horn volume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531138July 9, 2023
FUEL/PROPULSION SYSTEM
Critical battery issue, made the truck inoperable and stuck in my garage. Rivian replaced the main battery pack and the drained 12v batteries. One day after getting the truck back while I was driving, the truck motors stopped in a jarring fashion in the middle of dark one lane road. Error message said motor failure. Then got the same critical battery issue. Once the main battery dies it drains the 12v batteries; thereby, turning off the emergency lights. There is a major issue with the battery packs. It is incredibly dangerous that the motors shut down not allowing me to coast and move the truck to a safe spot. The 12v draining when there is a main battery pack failure; thereby, shutting off the emergency lights in a design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526327June 10, 2023
UNKNOWN OR OTHER, SEAT BELTS
We purchased our Rivian two weeks ago today from a private seller, and Rivian will not transfer ownership of the truck to us despite multiple calls, emails, and online chats. This is a safety, security, and privacy issue. There is a major recall that I cannot get fixed because Rivian will not transfer ownership of the vehicle from the previous owner to us. The previous owners have access to the vehicle, being able to disable our keys, and could access our vehicle at any point should they so desire. They can view all recordings from the truck, which means they are accessing private conversations and communications occurring in my own private garage. We've made it abundantly clear to Rivian that this is a security and safety issue, but they will not remedy the matter by transferring ownership (the truck is currently registered in the state of Florida, and the taxes, title, and tags have all been processed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520686May 5, 2023
STEERING
The inner left tie rod in my truck bent and then completely snapped while I was backing out of my driveway. The tie rods are available for inspection. I was unable to steer the vehicle after the tie rod broke, and the vehicle was unable to reverse or move forward. I could've crashed on the side of the road had I gone at higher speeds. The problem has not been reproduced, but has been confirmed at the Rivian service center. The vehicle and components have been inspected by a Rivian service technician. There were no warning lamps, messages, or symptoms prior to the failure. They first appeared after I attempted to back out of my driveway at a very low speed (less than 5mph).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519701April 30, 2023
STEERING
Car with less than 300 miles on it. On inspection of the underbody, a significant leak on passenger front side with grease in a centrifugal pattern. Appears that CV joint/boot is failing which is concerning on a brand new car for potential failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518020April 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
I picked up this vehicle brand new from a Rivian service center. On the way home after approximately 90 miles, the screens lit up with a message saying Critical Battery Issue: Service Vehicle Immediately. In addition to the warnings on the console, there was a very loud beeping sound that did not stop. My understanding of the issue from speaking to Service and reading forums is that there is a software issue interacting with the battery which can cause this issue and eventually the vehicle to brick. It could cause a safety issue because in my case, it happened out of nowhere and forced me to pull over to the side of the road to protect myself and my family and the vehicle. In attempts to tow it to the service center, we also discovered that it was not possible to place the car in neutral which made it difficult to place on the tow truck. Had the car shut down entirely, I am not sure what the option would have been. To the best of my knowledge, Service has not officially diagnosed or determined the issue with my vehicle. Some of the information I have provided comes from research in online forums where others were encountering this problem at least back in 2022. It concerns me that there is still an issue especially as this was a brand new car and this manufacturer is attempting to ramp up production. It seems plausible there could be many more cars on the road soon and many/all contain this issue. There were no indications whatsoever before the message and noise began and I was driving down the highway at a normal and constant rate of speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517210April 15, 2023
EXTERIOR LIGHTING
I love my Rivian but . . . the headlights are LED or something, and the bulbs have a plastic cover. The bulbs do not generate much heat and we have been driving in snow storms and the snow accumulates on the plastic headlight covers and the bulbs do not generate enough heat to melt the snow, so the snow accumulates and the illumination decreases to the point they are no longer functional. Driving in the dark in a snow storm with no lights is a serious safety concern. Rivian simply says, treat the plastic covers with something like "RainX", but that is nowhere near a realistic solution. Feel free to contact me if needed, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511947March 15, 2023
AIR BAGS
My wife weights 109lbs and the passenger airbag turns off regularly. This was reported to Rivian back in July 2022 and there hasn't been a fix provided. I can share a picture of both her in the seat and the airbag light off if this is an option. I'm hearing it reported by other Rivian owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511592March 13, 2023
AIR BAGS
The Rivian front passenger seat sensor is set to detect passengers that are >=120 pounds (according to the rivian service center). This setting is WAY too high and prevents the air bags from activating when my 5’5” daughter who weighs 110 pounds sits in the front seat. I have seen the vehicle fail to recognize she is sitting in the seat and is putting her at undue risk of injury. My complaints are: 1) I could not find the activation weight published in their owners manual and therefore assumed my vehicle was defective. This required me bringing my vehicle in for service to find out the 120 pound activation weight. This should be more actively published and owners warned to not let humans weighing less then 120 pounds sit in the front passenger seat. 2) This weight limit is WAY too high. This will prevent many adult humans from being able to safely ride in the front seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509327February 27, 2023
STEERING
The contact owns a 2022 Rivian R1T. The contact stated while making a left turn the vehicle would not allow the contact to straighten the steering wheel, causing the vehicle to run off the road and struck a small tree. The contact was able to control the vehicle and was able to drive home. The vehicle was diagnosed, and the bolts of the steering system were tightened. The manufacturer was contacted but offered no assistance. The failure mileage was 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11504377January 30, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11504269*DJR ******* DELETE VOQ *******
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11504269January 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
While preparing to pull out of a parallel street parking space in my R1T with a car 3 feet in front of me, I stepped on the brake to engage Drive from Park. On releasing the brake, before stepping on the accelerator, the R1T surged at a high rate of speed hitting the car straight on, deploying the air bags in the car and blowing the rear window out of the car. The car was pushed past an empty space, 20 ft or more, into another parked car. This all happened in 2-4 seconds. The R1T surged as if the accelerator had been push to the floor surprising me and pushing me back on the driver seat. The R1T stopped when I braked. The car was totaled. The driver of the car was taken to the hospital with minor injuries but might lead to later back and neck injuries. At no time did the R1T's alarms activate. The R1T is estimated to go from zero to 60 MPH in 3 seconds. Although contacted and advised of the accident Rivian has not accepted responsibility or offered proof otherwise. The only way to prove if this accident was either driver error or systems error is to get an analysis of my R1T computer system for the 2-5 minutes before, during and after the accident. I have requested this report from Rivian 4 times and have spoken with 3 people and have 2 emails. At no time while speaking with Rivian employees was I told they cannot do the analysis, until the final response which came from the Rivian legal Department, sixteen days after my first request. The report stated - "Rivian requires a valid subpoena to provide vehicle data.” From my Rivian R1T computer screen: "Rivian Data Analysis: Shares precise location data with Rivian for data analysis, which are used to improve our products and services.” I do have an insurance case number and a police report number on this accident. We have owned the truck since 8/2022.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11503544January 25, 2023
STEERING
The vehicle constantly pulls to the right, causing a completely worn tire 10k miles. Rivian states no one but them can do an ailment and I need to drive 4.5 hrs each way to get alignment done, w/on reimbursement of time or tire. Their is no way this is factual that they are the only ones that can do alignment. If true they should pick truck up and fix it. No way one in six months should a tire get worn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497164December 12, 2022
UNKNOWN OR OTHER
Glass used on windshield is weak. I've had multiple chips on the glass in the first 3000 miles of use. Seems prevalent on other trucks as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496342December 7, 2022
SERVICE BRAKES
The truck was parked on a moderate slope (maybe 10-15 degrees), on a gravel driveway in slightly icy conditions. After 1-2 minutes in "park", the steering wheel began turning and the truck started moving backwards down the slope. It stopped when I pressed on the brakes. I immediately moved the truck to a flatter area. I was able to reproduce this effect multiple times on similar slopes that day. I would put the truck into park. It would be stable and stationary for 1-2 minutes. The steering wheel would then start to turn and the truck would start to move. The front wheels were rolling. I think the back wheels were sliding, but I'm not totally sure. The truck is presently at the Rivian Service Center being inspected. I've attached a photo of the truck on a slope where I could recreate the problem. There was some ice in tire tracks from the day before, but the truck never lost any traction while driving. I have video from the inside of the steering wheel starting to move on one of these occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494995November 26, 2022
SEATS
The passenger seat has rocked back when you lean too hard into the back of the chair since taking delivery of the vehicle. Today I took a flash light and tried to find the cause, I found a missing bolt in one of the 4 points at which the seat attaches to the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490062October 19, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Truck without warning, suddenly stopped and I was on one of the busiest streets in Los Angeles at an intersection, blocking a large amount of traffic and too dangerous to get out due to cars rapidly passing. Called Rivian support and they said it would take. two hours to get a tow truck to me even though AAA was only 20 min away, they would not call AAA. I was at risk of being rear ended. Fire department came and was able to move car to side of road. Rivian gave no assistance. Engine light came on and said call tow truck and do not drive, red lights, manual said it was dangerous.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11486117September 23, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I DO NOT OWN THIS VEHICLE. I WAS HOWEVER, INJURED BY THE DRIVER OF THE 2022 RIVIAN LAUNCH EDITION. I WAS REAR ENDED (WHILE I WAS STOPPED WAITING FOR A READ LIGHT) AT A RELATIVE HIGH SPEED FOR ROAD CONDITIONS. AFTER STUDYING THE OWNERS MANUAL, THERE ARE MULTIPLE COLLISION AVOIDANCE WARNINGS, AUDIBLE, VISUAL AND HAPTIC (VIBRATION OF THE STEERING WHEEL) WHEN A COLLISION IS IMMINENT. FURTHERMORE, THE AUTOMATIC EMERGENCY BRAKING FEATURE AND BRAKE ASSIST SHOULD COMPLETELY PREVENTED ME FROM BEING REAR ENDED AND INJURED AS A RESULT. i APPEARS THAT THE VEHICLE ACTUALLY ACCELERATED INTO THE REAR OF MY VEHICLE. DUE TO THE WEIGHT OF THE VEHICLE (7150LBS), THE "SKATEBOARD" LOW CENTER OF GRAVITY OF THE FRAME, THE 0-60MPH IN 3 SECONDS POWER (850HP - 908LB-FT TORQUE) AND THE PROTRUDING FRONT TOW HOOK, AND THE ABOVE SAFETY FEATURES NOT OPERATING AS DESIGNED, A HIGH CONCENTRATED AMOUNT OF FORCE STRUCK MY VEHICLE AND AS A RESULT IS WAS INJURED. (REPORTED TO CALFORNIA DMV) DATE OF ACCIDENT 06/29/2022
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11483175September 6, 2022
ELECTRICAL SYSTEM
When driving and when parked the digital instrument cluster and infotainment screen (2 screen) can spontaneously turn off. This results in the entire instrument cluster being inaccessible while driving. Parking the vehicle for 20 minutes will recover the screens, but then it continues to happen. Rivian is aware of the issue and initially closed my ticket but has reopened it. I haven’t received a timeline to get it looked at and while they have reviewed logs, they haven’t given me any additional informations. The attached video shows the issue when I was parked since recording the video while driving would have been unsafe :) The car will still go into park and reverse despite the instrument cluster being inactive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482330September 1, 2022
POWER TRAIN, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Driver+ (D+) feature on the Rivians have both adaptive cruise control and lane centering active at the same time. There is a function unknown to me that controls whether or not the D+ feature can turn on or remain on. In certain situations, the D+ features asks the driver the disable the system by pushing the right stalk upward with a red message on the gauge console screen. In other situations, the D+ feature forcibly disables with a similar red message on the gauge console screen. The messages themselves look very similar at first glance and require the driver to look down to discern between the two because the outcome for both scenarios is very different, particularly when D+ forcibly disables itself. When D+ disables itself (again the reasons are unknown to me at the time and not predictable other than maybe GPS location), there is a VERY brief warning to the driver then turns off and automatically brakes the vehicle. This D+ error is not as common as the other warning described above that asks the user to push the right stalk upward to turn it off. Once D+ forcibly turns itself off, the vehicle brakes aggressively. Due to muscle memory of the other similar-appearing error, it is normal to push the right stalk upward to disable it. Herein lies the issue: the vehicle is aggressively slowing down and pushing up on the right stalk (seemingly to disable D+) actually puts the vehicle into Reverse drive. This is because the vehicle does NOT require the brake pedal to be pressed to change into Reverse at low speeds (threshold unknown). This results in unpredictable and unexpected behavior of the vehicle within the matter of a few seconds. When the driver thinks they are disabling D+, they are unexpectedly putting the vehicle in reverse, so when accelerating from the stop caused by D+ the vehicle moves in reverse. This is most prevalent when using D+ in stop/go to light traffic and resulted in reversing on the freeway into another vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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