Ram 3500 Complaints

2,367 consumer complaints on file.

#10679166March 9, 2015
VEHICLE SPEED CONTROL
2013 DODGE RAM 3500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE ISSUES. *SMD WHILE DRIVING, THE THROTTLE BECAME STUCK AND CAUSED THE VEHICLE TO INCREASE IN SPEED. AN INSPECTION WAS PERFORMED BY THE DEALER, WHERE THE ONBOARD COMPUTER SHOWED THE THROTTLE USAGE WAS 80& AND THE BRAKE WAS 79% AT THE TIME OF THE INCIDENT. THE DEALER INFORMED THE CONSUMER THERE WAS NOTHING THEY COULD DO, SINCE THE ISSUE WAS NOT ON THE BULLETIN BOARD AS AN ISSUE TO BE ADDRESSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689940February 23, 2015
ENGINE
TL*THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679371January 28, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT, TRACTION CONTROL WARNING LIGHT AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED SPORADICALLY. THE CONTACT MENTIONED THAT THE "ABS BRAKES NEEDS SERVICING" WARNING MESSAGE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REAR SENSOR BUMPER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE WAS A RECURRING ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,432. UPDATED 03/24/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678164January 21, 2015
FUEL/PROPULSION SYSTEM
I WAS TRYING TO PULL OUT OF A DRIVE WAY ON A COUNTRY ROAD. THE ROAD WAS OBSCURED AND HARD TO SEE AROUND THE CORNER. I STARTED TO PULL OUT SLOWLY TO SEE AROUND THE CORNER. I TOOK MY FOOT OFF THE ACCELERATOR PEDAL AT THAT TIME A LOADED LOG TRUCK CAME AROUND THE CORNER AND I WAS IN HIS WAY. I AUTOMATICALLY PRESSED DOWN ON THE ACCELERATOR PEDAL AND THE TRUCK JUST SAT THERE FOR ABOUT 2 TO 3 SECONDS BEFORE IT STARTED TO MOVE. THE LOG TRUCK HAD ALL ITS BRAKES LOCKED UP AND SMOKING. I?M REALLY GLAD THE TRUCK DRIVER HAD GOOD REFLEXES. I DON?T KNOW IF MY BOYS AND I WOULD HAVE MADE IT THROUGH A CRASH LIKE THAT. I BELIEVE THIS IS A REALLY BIG SAFETY ISSUE AND IT SHOULD BE ADDRESSED AT ONCE. I WAS TOLD BY THE DEALER THAT IT IS THAT WAY FOR THE SAFETY OF THE DRIVE TRAIN. THAT JUST DON'T SEEM RIGHT TO ME. SAVE THE DRIVE TRAIN FORGET THE PEOPLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672188January 13, 2015
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669705January 2, 2015
VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
THIS TRUCK HAS BEEN TO THE DEALERSHIP SEVERAL TIMES FOR THE "DEAD PEDAL" ISSUE. THERE IS A 3-4 SECOND DELAY FROM THE MOMENT YOU ASK THE TRUCK TO ACCELERATE BEFORE THERE IS ANY THROTTLE RESPONSE. AND THEN ONCE IT DOES RESPOND, THE POWER DELIVERY IS EXTREMELY SLOW. I HAVE HAD SEVERAL NEAR ACCIDENTS WHEN I WAS ATTEMPTING TO TURN LEFT IN FRONT OF ONCOMING TRAFFIC, AND THE TRUCK DOES NOT RESPOND TO FULL THROTTLE. ONE TIME IS WAS SO BAD, I THOUGHT THE TRUCK STALLED, AND TURNED ON MY 4 WAY FLASHERS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669265December 31, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS ON PA TURNPIKE ATTEMPING TO MERGE FROM A SERVICE PLAZA, WHEN AN OPENING IN TRAFFIC WAS AVAILABLE I APPLIED POWER TO MERGE INTO LINE . AS I DID THIS MY TRUCK DID NOT RESPOND !! I WAS PULLING A 36' FIFTH WHEEL TRAILER AT THE TIME AND MY MERGE INTO TRAFFIC BECAME VERY PERILIOUS! AFTER WHAT SEEMED LIKE A VERY LONG DELAY ( AND SOME BRAKING BY OTHER MOTORISTS ) MY VEHICLE FINALLY STARTED TO ACCELERATE. ONCE THE MOTOR RESPONDED I HAD PLENTY OF POWER TO ACHIVE SPEED WITH TRAFFIC . I HAVE TOLD DEALER ABOUT DEAD PEDAL AND WAS TOLD " NEVER HEARD OF IT " THIS HAS HAPPENED TO ME MORE THAT ONCE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667869December 23, 2014
STEERING, SUSPENSION
STARTING IN JULY 2014 MY 2013 RAM 3500 HAS HAD DEATH WOBBLE AT LEAST 6-7 TIMES. GOING DOWN INTERSTATE AROUND 65-75 MPH IF THE RIGHT TIRE HITS A POT HOLE THE FRONT END STARTS TO SHAKE UNCONTROLLABLY. IN ORDER TO GET THE TRUCK TO STOP I HAVE TO COME DOWN ON THE BRAKES VERY HARD ALMOST TO A COMPLETE STOP. THIS IS VERY DANGEROUS NOT KNOW WHEN IT CAN HAPPEN AND A SEMI TRUCK IS RIGHT BEHIND YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10666982December 17, 2014
POWER TRAIN
I BOUGHT A BRAND NEW 2013 RAM LARAMIE LONGHORN 1 TON 4X4 TRUCK WITH THE AISIN TRANSMISSION IN JULY 2013. THE TRUCK WOULD BUCK/JERK . IT WENT BACK TO THE DEALER NUMEROUS TIMES. EACH TIME I WAS TOLD THAT THERE WAS A "SOFTWARE UPDATE," THAT MIGHT FIX THE PROBLEM. AFTER NUMEROUS UPDATES & NO FIX, THE DEALER CONSULTED W/ THE ENGINEERS AT RAM, IN WHICH IT WAS ADVISED FOR THE DEALER TO TRY & REPLACE THE TORQ CONVERTER. THE TORQ CONVERTER DID NOT FIX THE PROBLEM. THE TRUCK WAS NOT SAFE TO DRIVE. I HIRED A LEMON LAW ATTORNEY & CHRYSLER BOUGHT THE TRUCK BACK & GAVE ME A 2014 LARAMIE LONGHORN 3500. ON NOVEMBER 21, 2014 I PICKED UP THE NEW TRUCK. ON NOVEMBER 27TH, 2014 WHILE DRIVING THRU TOWN AT APPROX 40MPH & THE TRUCK STARTED THE SAME BUCKING/JERKING. I TOOK THE TRUCK BACK TO THE LOCAL DEALERSHIP (HATCH MOTOR COMPANY IN SNOWFLAKE, AZ) ON DECEMBER 3, 2014. THE TECH WAS ABLE TO DRIVE THE TRUCK & DUPLICATE THE BUCKING/JERKING. THE SERVICE MANAGER CALLED RAM & WAS ADVISED THIS IS A "NORMAL DRIVING CONDITION." THE TRUCK THEN SAT AT THE DEALER FOR 12 DAYS WHILE THE CHRYSLER REGIONAL REP/MANAGER, [XXX] CAME OUT & DROVE MY TRUCK & WAS ABLE TO DUPLICATE THE BUCKING/JERKING. THE REP ALSO DROVE A 2015 TRUCK ON THE DEALERS LOT ALONG W/ 3 OTHERS & THEY ALL HAVE THE SAME BUCKING/JERKING PROBLEM. SO AT THIS TIME CHRYSLER IS TELLING ME THAT IT IS A "NORMAL DRIVING CONDITION" FOR THEIR TRUCKS TO BUCK/JERK AT SPEEDS LESS THAN APPROX 45MPH OR LESS. THEY CONSIDER 45MPH AN "ABNORMAL DRIVING CONDITION" MAKING THE BUCKING/JERKING A "NORMAL DRIVING CONDITION." I HAVE THIS STATED IN WRITING ON MY SERVICE INVOICE & WOULD BE HAPPY TO PROVIDE THIS TO YOU. WHAT I WANT IS SOME SORT OF RESOLUTION. I'M STUCK WITH A $60K TRUCK THAT I CANT SAFELY DRIVE. ITS NOT SAFE TO HAVE A TRUCK "BUCKING/JERKING" ESPECIALLY WHILE DRIVING THRU TRAFFIC IN WHICH YOU'RE ALWAYS DRIVING LESS THAN 45MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663965December 12, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. IT WAS UNKNOWN IF THE CONTACT SUSTAINED ANY INJURIES OR IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR WAS NOT OFFSET. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 33,285.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663050December 9, 2014
ENGINE, STRUCTURE:BODY, FUEL SYSTEM, DIESEL
TRUCK WAS SMOKING UNDER HOOD SO PULLED OVER TO SIDE OF ROAD AND TRUCK WAS ON FIRE UNDER THE HOOD. TRUCK WAS COMPLETELY BURNED. FOUND A RECALL ON YOUR WEBSITE #P65. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10660845November 25, 2014
SUSPENSION, STEERING, ELECTRICAL SYSTEM
HAD BEEN NOTICING A SHIMMY IN THE FRONT SUSPENSION AREA. THE STEERING WHEEL WOULD HAVE A VERY SLIGHT VIBRATION AFTER HITTING BUMPS IN THE ROAD WHEN DRIVING 35MPH OR GREATER. THIS ISSUE HAS CONTINUED FOR MONTHS WITH SEVERAL VISIT TO DEALERSHIP WHO HAS BEEN UNABLE TO PROPERLY IDENTIFY THE PROBLEM. THE PROBLEM HAS NOW BECOME A "DEATH WOBBLE" THAT WILL SHAKE STEERING WHEEL VIOLENTLY AND ALMOST SHAKE THE ENTIRE TRUCK OFF THE ROAD, THERE HAVE BEEN SEVERAL MORE ATTEMPT TO ADDRESS THE ISSUE WITH NO RESOLVE. TRUCK IS UNABLE TO KEEP ALIGNMENT, CAMBER AND CASTER IS CONTINUALLY OFF/OUT OF LINE, AND HAS WORN TIRES UNEVENLY. HAVE ALSO BEEN EXPERIENCING INTERMITTENT ELECTRICAL ISSUES WITH DASH LIGHTS FLICKERING, RADIO LIGHTS TURNING OFF, ELECTRIC WINDOWS NOT ROLLING UP OR DOWN PROPERLY AND REVERSE LIGHTS NOT TURNING ON WHEN ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655412November 17, 2014
STEERING
STEERING BOX OUTPUT SHAFT SEAL FAILURE CAUSING RAPID LOSS OF FLUID AND LOSS OF BRAKING CAPACITY AND STEERING CAPACITY. VEHICLE WAS STILL ABLE TO STOP BUT THE FOOT PRESSURE AND ARM STRENGTH REQUIRED TO MAINTAIN CONTROL OF THE VEHICLE IS MASSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658742November 17, 2014
AIR BAGS
DROVE THE TRUCK ABOUT 25 MILES TO WORK THE MORNING OF OCT. 9 2014 PARKED THE TRUCK IN A PARKING SPACE IN FRONT OF THE OFFICE AT ABOUT 7:30 CAME OUT AT APPROX.4:45 GOT IN THE TRUCK TURNED THE KEY ON WAITED FOR THE WAIT TO START IND. NOTICED THE WINDSHIELD WIPERS WERE ON BUT THE SWITCH WAS OFF THEN NOTICED THE MESSAGE CENTER SAID AIR BAG MAT. REQUIRED BUT THEN WENT AWAY VERY QUICKLY THEN WENT TO PUT ON MY SEAT BELT THEN THOUGHT WHAT I SAW WAS SMOKE COMING FROM THE STEERING COLUMN THEN SAW A RED SEAT BELT LITE COME ON IN THE INSTRUMENT CLUSTER THEN THE AIR BAG BLEW OUT IN MY FACE CAUSING BRUISING AND ABRASIONS TO MY FACE AND UPPER BODY AREA STINGING TO MY FACE A CO WORKER TOOK ME TO THE E R WERE I WAS SEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653567November 8, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
AS I PICKED UP MY NEW 2014 DODGE RAM 3500 6.4 , I NOTICED A RATTLE COMING FROM IN OR UNDER THE DASH BOARD . I ALSO NOTICED MY CRUISE CONTROL WOULD NOT WORK AND TRACTION LIGHT STAYED ON . THE RATTLE ONLY OCCURS WHEN I AM STEPPING ON THE GAS AND GOING OVER ROUGH ROADS , I LET OFF THE GAS AND THE RATTLE STOPS . I TOOK IT TO MY DEALER ( DICK POE DODGE , EL PASO , TX. ) AND THEY FOUND NOTHING WITH THE RATTLE , THEY FIXED THE OTHER ISSUES . THEY HEARD THE RATTLE BUT SAID THEY COULD NOT PIN POINT IT , THEY FELT IT MIGHT BE THE THROTTLE PEDAL IT SELF , BUT DODGE WOULD NOT LET THEM SWAP IT OUT UNLESS THEY WERE 100% SURE THAT WAS THE ISSUE . SO HERE I AM STILL DRIVING WITH THE RATTLE . I DID OFFER TO PAY FOR THE PART AND MY ADVISER SAID HE WOULD NOT ALLOW THAT ONLY CAUSE HE WAS NOT 100% SURE IT WOULD FIX THE ISSUE . UNDERSTAND THE SERVICE DEPT DID ALL THEY COULD TO HELP ME , IT WAS DODGE THAT TIED THEIR HANDS . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640671October 1, 2014
POWER TRAIN, STEERING
I EXPERIENCED A SEVERE CASE OF THE DODGE "DEATH WOBBLE." THIS IS THE FIFTH TIME IN TWO MONTHS AND THIS WAS THE WORST YET. I WAS DRIVING ON A STATE HIGHWAY GOING ABOUT 60. THE LEFT FROM TIRE HIT A SMALL BUMP - MAYBE AN INCH DEEP. THE TRUCK BEGAN SHAKING VIOLENTLY AND WAS NOT CONTROLLABLE. I SLAMMED ON THE BRAKES TO STOP THE SHAKING BUT IT KEEP SHAKING VIOLENTLY AS LONG AS IT WAS MOVING. I FINALLY SLID OFF THE ROAD SIDEWAYS AND ENDED UP ON THE SHOULDER. FORTUNATELY IT WAS A GENTLE SHOULDER. IF IT HAD BEEN STEEP I COULD EASILY HAVE BEEN KILLED. I TOOK THE TRUCK TO A DEALER AFTER THE LAST TIME IT DID THIS AND HE SAID NOTHING CAN BE DONE. THAT IS NOT AN ACCEPTABLE ANSWER AS THIS IS A DEATH TRAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638288September 23, 2014
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
WHILE UNDER ATTEMPTED HARD ACCELERATION, THE GAS PEDAL BECOMES UNRESPONSIVE FOR SEVERAL MOMENTS. SEVERAL TIMES, THIS ALMOST CAUSED AN ACCIDENT WHILE PERFORMING EVASIVE MANEUVERS TO AVOID GETTING HIT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638287September 23, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
RANDOMLY, WHILE ATTEMPTING TO AVOID HAZARDS AND/OR COLLISIONS AND WHILE MERGING ONTO MOTORWAY, GAS PEDAL BECOMES UNRESPONSIVE FOR UP TO 5 SECONDS. THIS USUALLY HAPPENS FROM A DEAD STOP; HOWEVER, HAS OCCURRED WHILE TRAVELING AT HIGHWAY SPEEDS ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638306September 23, 2014
ENGINE
TWO ISSUES THAT ARE CAUSED BY THE SAME PROBLEM: 1. WHEN ACCELERATING FROM A STOP THERE IS LIMITED POWER. IF I STEP ON THE THROTTLE HARD, IT SEEMS TO NOT MOVE FOR A SECOND OR TWO, THEN TAKES OFF. 2. WHILE DRIVING IN TRAFFIC THERE IS A SIGNIFICANT DELAY IN THROTTLE RESPONSE. IF I AM ON THE ACCELERATOR TRYING TO BLEND INTO TRAFFIC, THEN HAVE TO TAKE MY FOOT OFF THE ACCELERATOR FOR SOME REASON, THEN TRY TO ACCELERATE, IT DOES NOTHING FOR SEVERAL SECONDS. THIS IS A VERY UNSAFE SITUATION FOR THE OCCUPANTS OF MY VEHICLE AND ANYONE ELSE ON THE ROAD. I WANT IT ADDRESSED BEFORE CAUSING AN ACCIDENT, OR EVEN WORSE DEATH TO SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638034September 22, 2014
VEHICLE SPEED CONTROL
THERE IS AN EXTREME HESITATION BETWEEN THE TIME THE THROTTLE PEDAL IS APPLIED TO WHEN THE VEHICLE BEGINS MOVING. THIS ISSUES SEEMS TO BE MOST NOTICEABLE WHEN THE THROTTLE PETAL IS PRESSED SLOWLY AND ALSO WHEN THE THROTTLE PEDAL IS PRESSED HARD, RELEASED, AND PRESSED AGAIN. I HAVE HAD MANY CLOSE CALLS WHEN MERGING INTO TRAFFIC OR WHEN TURNING AT INTERSECTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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