Mercury Mystique Complaints

1,019 consumer complaints on file.

#708433July 9, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
UPON DRIVING THE CAR JOLTS AND HALTS AS IF SHIFTING INTO NUETRAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841654July 6, 1999
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 45 MPH AND WITHOUT A COLLISION OCCURRING, DRIVER'S AND PASSENGER'S AIR BAGS DEPLOYED, CAUSE UNKNOWN. ALSO THE ABS BRAKES LOCKED UP. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841717July 6, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING ABS BRAKES ON DRY OR WET PAVEMENT VEHICLE MAKES A GRINDING AND SQUEALING NOISE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708254July 6, 1999
STEERING:HYDRAULIC POWER ASSIST SYSTEM
I EXPERIENCED LOSS OF POWER STEERING WHILE DRIVING MY VEHICLE IN WET CONDITIONS. I HAVE THIS PROBLEM NOT BEEN ADDRESSED TO MY SATISFACTION BY MY DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708141July 1, 1999
ELECTRICAL SYSTEM:STARTER ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION
AT AROUND 38000 MILES, THE STARTER GEAR SPLIT IN HALF, CAUSING STARTER FAILURE. THE COMPONENT WAS INSPECTED BY BOTH AN INDEPENDENT MECHANIC AND A FORD SERVICE TECHNICIAN, AND BOTH AGREED THAT THE PART FAILED BECAUSE OF A DEFECT. AFTER DRIVING THE VEHICLE ABOUT 2000 MILES, APPARENTLY A PIECE OF THE BROKEN STARTER ENTERED THE TRANSMISSION HOUSING AND DESTROYED THE CLUTCH AND RING GEAR, AND PUNCHED A HOLE IN THE TRANSMISSION HOUSING. I BELIEVE THIS TO BE A SAFETY ISSUE BECAUSE THE TECHNICIAN TOLD ME THAT THE PROBLEM WAS SEVERE ENOUGH THAT IT COULD HAVE CAUSED TRANSMISSION OR CLUTCH PARTS TO ACTUALLY BREAK OFF AT ROAD SPEED, POSSIBLY ENTERING THE PASSENGER COMPARTMENT OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841528June 30, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FUEL FILLE R LINE CRACKED, CAUSING FUEL TO LEAK. DEALER NOTIFIED, AND REFUSED TO REPAIR VEHICLE UNLESS COST GOES TO CONSUMER. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840857June 23, 1999
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT COIL SPRINGS CAME THROUGH THE LEFT FRONT TIRE, CAUSING TIRE TO GO FLAT IMMEDIATELY, AND VEHICLE BECAME UNCONTROLLABLE. DEALER WOULD ONLY REPAIR FRONT COIL SPRINGS IF THERE IS A BREAK & NOTHING ELSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840571June 21, 1999
VEHICLE SPEED CONTROL
CONSUMER RECEIVED A RECALL PRINT OUT FROM REPAIRS SHOP CONCERNING THROTTLE CABLE; CONTACTED MFR. AND INFORMED THAT VEHICLE WAS NOT PART OF RECALL; CONSUMER IS REPORTING THIS INFORMATION TO NHTSAAND HOPING NHTSA CAN ASSIST THS MATTER OR GIVE ADDTIONAL INFOR'S. ( NHTSA RECALL # 97 V 225 000).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707541June 14, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WIRING HARNESS SHORTED OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707453June 11, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
AT THE SPEED OF 55 MPH THE CAR SHUTS DOWN IN THE RAIN OR THE TRANSMISSON SLIPS IN AND OUT OF GEARS. RECENTLY THE CHECK ENGINE LIGHT APPEARED WITH THE AIR CONDITIONER. I BELIEVE ITS AN ONGOING ELECTRICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707463June 11, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
PROBLEM WITH FAN MOTOR LED TO OUR TAKING VEHICLE INTO DEALER. THEIR INSPECTION REVEALED SEVERE DETERIORATION TO WIRING HARNESS INSULATION WHICH SERVICE MANAGER SAID MIGHT LEAD TO A FIRE HAZARD. FORD AREA REP CONTACTED AND OFFERED $1,500 PAYMENT TOWARD $2,500 BILL. THIS ALL TOOK PLACE YESTERDAY, JUNE 10, 1999. I DID NOT AUTHORIZE ANY REPLACEMENT TO BE DONE PENDING FURTHER CONVERSATION WITH FORD AND REQUEST THAT THEY REPLACE DEFECTIVE WIRING HARNESS AT NO CHARGE TO ME. PLEASE ALSO NOTE THAT IN JUNE 1998, I COMPLETED AND FILED ANOTHER VEHICLE OWNER'S QUESTIONANAIRE, THIS TIME HAVING TO DO WITH DEFECTIVE WIRING RELATING TO THE ABS SYSTEM. I RECEIVED NO RESPONSE FROM THAT FROM DOT OR FORD. THIS PROBLEM, HAVING TO DO WITH DEFECTIVE WEATHERPROOF COVERING ON THE 22 PIN ELECTRICAL CONNECTOR THAT CONTROLS ABS AND TRACTION CONTROL CIRCUITS AND CAUSES INADVERTENT BRAKING. I BELIEVE THESE ARE PROBLEMS THAT NEED THE ATTENTION OF YOUR AGENCY BEFORE INJURIES OR FATALATIES TAKE PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#828706June 1, 1999
AIR BAGS:FRONTAL
CONSUMER HAD A HEAD-ON COLLISION WITH A DEER AND AIR BAGS DEPLOYED, CAUSING HER TO STAY IN HOSPITAL FOR A WEEK AND A HALF. ALSO, LOSS OF HEARING. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#707085June 1, 1999
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THIS, I BELIEVE, IS MANUAFACTURER'S DEFECT THAT I HAVE TRIED WORK WITH THE COMPANY AND THE BILLY YOUNG MERCURY DEALERSHIP ON THIS MATTER. BUT THE DEALERSHIP AND MYSELF HAVE BEEN MEET WITH CONFUSION ON THE MERCURY STAFF AT 1-800-392-3673 AND WHAT I SEE AS APPARENT LACK OF CONCERN OVER A POSSIBLE FIRE HAZARD. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#706965May 28, 1999
STEERING:HYDRAULIC POWER ASSIST SYSTEM, POWER TRAIN:DRIVELINE:DRIVESHAFT, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, UNKNOWN OR OTHER
WE HAVE HAD A PROBLEM WITH THIS CAR SINCE WE BOUGHT IT. FIRST IT WAS THE DRIVESHAFT WHILE WE WERE TRAVELING THEN IT WAS THE PAINT STARTING TO CRACK, THEN IT WAS THE POWER STEERING GOING OUT WHEN IT WAS RAINING. DEALERSHIP HAD NO IDEA WHAT WAS WRONG. JUST FOUND OUT WHEN MY HUSBAND TOOK A/C SWITCH OUT THAT IT WAS BURNED. CALLED DEALERSHIP WHEN IT FIRST HAPPENNED EVEN THOUGH WE STILL HAD AN EXTENDED WARRANTY AND WANTED MONEY OUT OF US. WE COULDN'T AFFORD IT. PLEASE SEE IF ANY OF THESE ARE DEFECTS TO WHERE A DEALER IN WEST PALM BEACH CAN CORRECT THE PROBLEM AT NO COST. OUR WARRANTY HAS EXPIRED AT 60,000 MILES. CAR STILL VIBRATES AND WE HAVE NO A/C AND IT IS HOT HERE IN FLORIDA. WE WOULD ALSO LIKE TO GET THE PAINT TAKEN CARE OF US THEY KNEW ABOUT IT FROM THE BEGINNING WHEN WE BOUGHT THE CAR. ALONG WITH THE POWER STEERING GOING OUT. THEY SAID NOTHING WAS WRONG. THIS WAS JIM HAYES FORD IN HARRISBURG, IL. WE NOW LIVE IN FLORIDA SO IF YOU CAN HELP US SOLVE THESE PROBLEMS IT WOULD BE GREATLY APPRECIATED. THANKING YOU IN ADVANCE. JEANETTE PRATHER PLEASE E-MAIL ANYTHING YOU HAVE TO [email protected]. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838205May 20, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ELECTRCIAL HARNESS WIRING HAS NO INSTALLATION WHICH COULD RESULT IN A FIRE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706672May 19, 1999
STEERING:HYDRAULIC POWER ASSIST SYSTEM, TIRES, SERVICE BRAKES, AIR:ANTILOCK, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY
I COMMUTE A LONG DISTANCE TO WORK, WHEN I CAN'T FILL UP MY GAS TANK AND THE ENGINE LIGHT CONSTANTLY COMES ON I DON'T FEEL SAFE. WHEN IT RAINS THE CAR SOMETIMES LOSING POWER AND BRAKES. THE TIRES AND BRAKES HAVE ALREADY BEEN REPLACED. THE FOLLOWING ITEMS HAVE ALSO BEEN REOLACED, SEAT BELTS, AIR CONDITIONER, DRIVERS SIDE ELETRIC WINDOW MOTOR, THE HORN AND MORE. WHENEVER I TAKE THE CAR TO THE DEALERSHIP I AM TOLD THAT THE ENGINE LIGHT COMING ON IS NO BIG DEAL AND THE BRAKES AND TIRES WERE NORMAL WEAR AND TEAR (THE CAR WAS MAYBE A YEAR TO A YEAR AND A HALF OLD) THEY ALSO TOLD ME THERE IS NOTHING THEY CAN DO ABOUT THE GAS TANK NOT FILLING UP. I AM EXTREMELY DISSATISFIED AND WOULD LIKE TO KNOW WHAT I CAN DO LEGALLY ABOUT IT. MY CAR IS GOING INTO THE SHOP AGAIN FOR WHAT I THINK MAY BE THE SENSORS (THIS HAS HAPPENED BEFORE) THE ONLY DIFFERANCE IS THAT THIS WILL BE THE SECOND TIME I HAVE TO PAY OUT OF MY POCKET, I HAVE CONTACTED LEMON LAW, THE DEALERSHIP, FORD, AND THE BANK HOLDING THE LEASE. LEMON LAW CONTACTED THE DEALERSHIP AND THIS WAS THE ONLY TIME I RECEIVED SERVICE WITH A SMILE INSTEAD OF AN ATTITUDE. EVEN THOUGH THE PROBLEM IS STILL NOT RESOLVED. PLEASE LET ME KNOW WHAT I CAN DO TO HAVE THESE PROBLEMS RESOLVED.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837462May 4, 1999
ELECTRICAL SYSTEM
CONSUMER HAS BEEN HAVING ELECTRICAL PROBLEMS/FAILURES WITH POWER SEAT AND OTHER ELEMENTS ON THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706111April 29, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION
I FIRST TOLD THE DEALER OF A SMALL LEAK. THEY SAID IT WAS NOTHING. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR AND FORD REFUSES TO ADDRESS THE PROBLEMS. I KNOW OF MANY PEOPLE WHO HAVE HAD SIMILAR PROBLEMS. I SHOULD NOT BE PAYING $3,000 FOR A NEW TRANSMISSION FOR A CAR THAT ONLY HAS 43,594 MILES ON IT. THE GOVERNMENT SHOULD DO SOMETHING ABOUT THIS ONGOING PROBLEM. THE CONSUMER SHOULDN'T BE RAPED BY MANUFACTURERS LACK OF INTEREST IN MAKING VEHICLES THAT WILL LAST PAST 50,000 MILES WHEN THEY ASK FOR TENS OF THOUSANDS UP FRONT FOR THEIR PRODUCT. PLEASE HELP!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545245April 28, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, AIR BAGS:FRONTAL
BRAKES FAILED RESULTING IN VEHICLE HITTING GUARD RAIL, NO DEPLOYMENT OF BOTH PASSENGER/DRIVER'S AIR BAG DURING COLLISION. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545240April 28, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, VEHICLE SPEED CONTROL
BRAKES FAILED CAUSING CONSUMER TO HIT CAR IN FRONT OF HIM RESULTING IN INJURIES, POSSIBILITY OF CRUISE CONTROL NOT DISENGAGING. NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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