Mercury Mystique Complaints

1,019 consumer complaints on file.

#761369April 30, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THIS PART CAUGHT FIRE DEALER REPLACED ON 3/22/2001 BECAUSE OF RECALL THE REPLACEMENT PART HAS NOW FAILED IN LESS THAN 4,000 MILES ON VEHICLE SINCE LAST REPLACEMENT DEALER REFUSES TO HONOR WARRANTY BECAUSE VEHICLE HAS MORE THAN 100,000 MILES ON IT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#761116April 24, 2002
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
IN FEB 1999 WE RECEIVED A RECALL NOTICE FOR FAILURE OF THE FRONT SPRINGS ON THIS VEHICLE SINCE IT ORIGINALLY HAD BEEN SOLD IN A SNOW/COLD STATE. THE FRONT SPRINGS HAVE NOT FAILED. HOWEVER THERE WAS NOISE AND POOR HANDLING IN THE REAR OF THE CAR. INVESTIGATION BY A FORD DEALER IN TUCSON DID NOT DISCLOSE ANY FAILURE OF SPRINGS. THE DEALER RECOMENDED REPLACEMENT OF REAR STRUTS. THIS WORK WAS AUTHORIZED AT AN INDEPENDENT REPAIR FACILITY (ASE CERTIFIED MECHANIC) UPON DISSASSEMBLY OF THE STRUT UNIT BOTH REAR SPRINGS WERRE FOUND TO BE BROKEN NEAR THE TOP. THE FAILURE WAS ATTRIBUTED TO CORROSION. I REQUESTED A MEETING WITH A FORD MOTOR CO REPRESENTATIVE TO SHOW THE FAILED SPRINGS AND RQUEST REIMBURSEMENT FOR THE PARTS. MET WITH PAUL BERRADI. HE REFUSED TO ACKNOWLEDGE THERE WAS A PROBLEM ALTHOUGH HE DID WRITE DOWN AND DOCUMENT THE FAILURE. HE ADVISED ME TO KEEP RECEIPTS TO CLAIM REIMBURSEMENT IF FORD EVER DID RECALL THE REAR SPRINGS. I HAVE THESE PAPERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008317April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:ENGINE
WHILE SUDDENLY ALL THE DASH LIGHTS ILLUMINATED, THEN TEMPERATURE GAUGE GOES TO HOT AND VEHICLE SUDDENLY DIES. WHITE SMOKE ALSO COMES OUT OF TAIL PIPE. *AK VEHICLE KEEPS RUNNING HOT AND STOPS, THE ENGINE HEAD GASKET FAILED TWICE,ALL RECALL WORK WAS NOT PERFORMED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007682April 16, 2002
EXTERIOR LIGHTING:TAIL LIGHTS
AFTER RAIN TAIL LIGHT FILL ED UP WITH WATER AND CRACKED LENS. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007558April 15, 2002
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIIIVING 55MPH FRONT AXLE BROKE, CAUSING FRONT RIGHT TIRE TO COME OFF. VEHICLE ROLLED OVER.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#760699April 15, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS THE 2ND TRANSMISSION TO BLOW IN THIS CAR! THE FIRST ONE WENT AT 43,500. I REPORTED THIS TO YOU ON 4/28/99 IN YOUR DATABASE! THREE YEARS LATER SAME MONTH MY 2ND ONE BLEW OUT AND NOW I HAVE TO PAY ANOTHER 2,000 BUCKS FOR WHAT CLEARLY IS A DEFECTIVE FORD TRANSMISSION! WHY HAS NHTSA NOT DONE ANYTHING ABOUT THIS! WHEN IT BLEW OUT I WAS GOING 55 MILES AN HOUR AND I WAS ALMOST REAR-ENDED BY AN 18 WHEELER! THIS HAS BEEN A PROBLEM FOR YEARS. NHTSA IS GOOD AT AUTHORING A RECALL ON SEATBELTS AND CUP-HOLDERS BUT WHEN IT COMES TO A HIGH PRICED PART YOU DO NOTHING AS THE CONSUMER CONTINUES TO GET RAPED! THANKS ALOT NHTSA!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760641April 13, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE CAR MAKES A FUNNY NOISE FROM THE ENGINE COMPARTMENT AFTER EACH STARTUP. WAS TOLD THAT IT IS LIKELY THE ABS GOING THROUGH A TEST. THE NOISE IS ALSO HEARD WHEN MAKING AN AGRESSIVE TURN WHILE STOPPING, TYPICALLY WHEN THE ABS WOULD ENGAGE. THE NOISE COULD BE BEST DESCRIBED AS A LOUD, HIGH PITCH WINE THAT LAST ONLY A FEW SECONDS. I WAS TOLD THAT THIS IS COMMON AND IS A MAJOR SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760579April 11, 2002
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CUP/PLATE ADDED TO FRT COIL ASSEMBLY ADVERSELY IMPACTS VEHICLE HANDLING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007305April 10, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
INTERMITTENTLY BRAKE LIGHTS SHORTED OUT AND MALFUNCTIONED. DEALER HAS REPAIRED VEHICLE SEVERAL TIMES; HOWEVER, PROBLEM STILL EXISTS. PLEASE PROVIDE ADDITIONAL INFORMATION. *AK CONSUMER STATES THAT A MECHANIC TOLD HER FORD WERE KNOWN TO HAVE THESE PROBLEMS. PH 09-DEC-2002
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007197April 9, 2002
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING COIL SPRING HAD BROKE, CAUSING VEHICLE TO RATTLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760437April 8, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVERS DOOR FAILED TO LATCH.THE CAR WAS NOT DAMAGED IN ANY WAY OR BROKEN INTO. FORTUNATELY THE CAR WASNT MOVING AT THE TIME, THERE WAS NO REASON FOR IT TO FAIL. THE DRIVERS DOOR AND PASSENGER DOOR HAD TO BE TIED TOGETHER WITH ROPE IN INTERIOR OF CAR TO DRIVE IT TO DEALER. I ALSO HAD TO HOLD ON THE DOOR TO PREVENT IT FROM OPENING. THE DEALER MADE THE REPAIR WITH A CLIP AND NEW LATCH, HOWEVER I WAS HELD RESPONSIBLE FOR THE 118.00 BILL. IF THIS ISNT A SAFETY ISSUE THEN I DONT KNOW WHAT ELSE IT COULD BE. A DRIVERS DOOR LATCH SHOULD NEVER FAIL AT 60287 MILES! THIS CAR HAS BEEN DRIVEN BY AN ADULT AND HAS THE NORMAL WEAR AND TEAR.CERTAIN COMPONENTS OF A CAR SHOULD BE WARRANTIED FOR 100,000 MILES. I HAVE HAD NUMEROUS PROBLEMS WITH THIS CAR, BUT THIS IS THE FIRST TIME I FELT I HAD TO COMPLAIN ABOUT THIS!! THESE DEALERS AND THE MANUFACTURER HAVE TO BE HELD RESPONSIBLE WHEN A CAR HAS A SAFETY DEFECT! SUCH AS THIS ONE. A TREND SHOULDNT HAVE TO BE ESTABLISHED WHEN IT CONCERNS A SAFETY MATTER. I WOULD BE CURIOUS TO KNOW WHAT OTHER MYSTIQUE OWNERS THINK OF THIS PROBLEM. THERE ARE CERTAINLY PLENTY OF THEM WITH CUSTOMER COMPLAINTS. I FEEL ALL OF US ARE GETTING TAKEN TO THE CLEANERS AND THE MESS STILL REMAINS! THANK YOU FOR LETTING ME VENT MY FRUSTRATIONS. I HAVENT YET COMMUNICATED WITH THE MANUFACTURER FORD MERCURY DIVISION BUT I WILL CERTAINLY DO SO. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006832April 2, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WHILE TRYING TO PUT ON SEAT BELTS BELTS WILL LOCK UP, AND CONSUMER HAS TROUBLE PUTTING SEAT BELT ON. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564879April 1, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FUEL TANK WAS REPLACED TWICE DUE TO RECALLS 94S97 AND 95S30, ON 12-JUL-2001, DEALER STATED FUEL TANK NEEDED TO BE REPLACED AGAIN, HOWEVER THIS TIME AT CONSUMERS EXPENSE, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE REPAIR COSTS AND RENTAL CAR EXPENSES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760081April 1, 2002
VISIBILITY:WINDSHIELD
2ND VIN#: [XXX] MERCURY MYSTIQUE #2, 1996. PURCHASED 6/97...BOTH MYSTIQUES' FRONT DRIVER'S & FRONT PASS WINDOWS FAILED DUE TO FAULTY REGULATORS & MOTORS. REAR WINDOWS ROLL DOWN ONLY 1/2 WAY, AND NOT WIDE ENOUGH FOR ESCAPE. RANDY KING, SERVICE MANAGER FOR CRAWFORD COUNTY FORD, STATED THAT THEY HAD MULTIPLE MYSTIQUES, SAME PROB. THEY DISCOUNTED ONLY 1/2 THE COST TO US. TOTAL SPENT TO DATE ON ALL 4 WINDOWS/2 CARS $800. PROBLEM INDICATED BY RANDY KING WAS POSSIBLE DANGER OF NOT BEING ABLE TO ESCAPE CAR IN EVENT OF EMERGENCY. OUR CONCERN IS IF DOORS ARE INOPERABLE DURING A CRASH OR WATER OR WHATEVER, PASSENGERS WILL NOT BE ABLE TO EXIT THE CAR IF THE REGULATORS/MOTORS FAIL. THEY FAIL IMMEDIATELY, SUDDENLY & WITH ABSOLUTELY NO WARNING. THERE IS NO INDICATION BEFORE FAILURE THAT THERE IS A PROBLEM. ONCE FAILED, CANNOT GET WINDOW UP OR DOWN. IF NEED TO CONTACT US, PLEASE USE 479 AREA CODE. THANK YOU.OR . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006584March 28, 2002
SUSPENSION:FRONT:WHEEL BEARING
CONSUMER STATES THAT THERE IS PREMATURE WEAR OF THE FRONT HUB BEARINGS. THE DEALER HAS BEEN NOTIFIED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006456March 27, 2002
POWER TRAIN:AXLE ASSEMBLY
CONSUMER STATES THE RIGHT FRONT AXLE COLLAPES WHILE PULLING OUT OF THE DRIVEWAY, DEALER AND THE MANUFACTURER HAVE NOT BEEN NOTIFIED AT THIS TIME. NLM *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759875March 27, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TO WHOM IT MAY CONCERN, I HAVE TRIED TO GET THE AIR CONDITIONER IN MY CAR FIXED 6 SEPARATE OCCASION EACH ABOUT 2 MONTHS APART AND I LIVE IN TEXAS SO AN AIR CONDITIONER IS A MUST. I HAVE SPENT 249.00 EACH TIME TO GET THE PROBLEM FIXED AND WOULD LIKE TO KNOW WHAT I SHOULD DO, I WAS TOLD THIS WAS A VERY RELIABLE CAR BUT IT HAD A PROBLEM WITH THE AIR CONDITIONER WHEN I BOUGHT IT. THE SALEMAN THAT SOLD ME THE CAR, JIM HONEYCUTT, SAID THAT ALL I NEEDED TO DO WAS TAKE IT TO A SHOP TO GET THE BLOWER FIXED AT THE LOCKHART FORD MOTOR CO. WHICH I HAVE DONE 6 TIMES. CAN ANYONE HELP ME WITHTHIS, SO I DON'T GET RIPPED OFF ANYMORE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005234March 8, 2002
AIR BAGS:FRONTAL
AIR BAG LIGHT WILL INTERMITTENTLY ILLUMINATE FROM TIME TO TIME. CONTACTED DEALER AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK CONSUMER STATES THAT THIS PROBLEM HAS BEEN FIXED TWICE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004663February 27, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WITHOUT WARNING CONSTANT NOISE AND BRAKE FAILURE. MECHANIC HAS REPLACED BRAKES 3 TIMES FREE OF CHARGE. CURRENTLY, MECHANIC AND MANUFACTURER STATED THERE WAS NOTHING THAT COULD BE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758693February 26, 2002
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, WHEELS
I HAVE HAD THREE DIFFERENT WHEEL FAIL AT DIFFERENT TIMES STARTING AT 110,000 MILES. I HAVE CONTACTED FORD ABOUT THIS AND THEY SAY THEY HAVE ONE KNOWLEDGE OF IT. I HAVE ALSO HAD THE BUSHINGS ON THE LOWER CONTROLER ARMS FAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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