Mercury Mariner Complaints

1,512 consumer complaints on file.

#11398974March 3, 2021
ELECTRICAL SYSTEM, STEERING
THE WRENCH LIGHT ON THE DASH APPEARED AND THE POWER STEERING SHUT OFF WHILE THE CAR WAS IN MOTION. THE CAR STILL OPERATES AFTERWARDS, BUT THE WRENCH LIGHT IS STILL ON AND STEERING IS INCREDIBLY DIFFICULT ESPECIALLY AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398982March 3, 2021
SERVICE BRAKES
MY VEHICLE HAD DIFFICULTY IN STOPPING, NEEDING THE PEDAL TO BE PRESSED ALMOST TO THE FLOOR BEFORE IT STOPPED. I CHANGED THE MASTER CYLINDER IN HOPES THAT IT WOULD FIX THE PROBLEM BUT IT DIDN'T. THE BRAKES PERIODICALLY WOULD WORK PROPERLY, BUT ONCE AGAIN THE PROBLEM WOULD RETURN. I STOPPED BY THE FORD DEALERSHIP AND THEY ADVISED ME THAT THE 2008 MERCURY MILAN WAS RECALLED FOR THIS DEFECT, HOWEVER, MY 2008 MARINER WASN'T ON THE LIST TO BE RECALLED. THE DEALERSHIP ADDED THAT THE PARTS FOR THE REPAIR WAS ON BACK ORDER. I STILL DRIVE THE CAR BUT CAUTIOUS WHENEVER I NEED TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398983March 3, 2021
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT HE COULD SMELL A STRONG, ABNORMAL GAS ODOR UPON EXITING THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS THE STRONGEST WHEN THE GAS TANK WAS FULL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THERE WAS A LEAK AT THE TOP OF THE FUEL TANK. HE WAS INFORMED THAT THE FUEL TANK NEEDED TO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT UNDER RECALL. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398743March 2, 2021
AIR BAGS
REAR-ENDED A SNOW PLOW GOING 30-35 MPH WHEN I WAS GOING 60 MPH AND THE DRIVER-SIDE AIRBAG FAILED TO DEPLOY RESULTING IN SERIOUS INJURY.*DT*JB*DT*JB*DT*DT*JB*JB*DT*JB*JB*DT*JB*DT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11397638February 23, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 60 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL REQUIRED ADDITIONAL BRAKE TRAVEL TIME TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE MASTER CYLINDER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396953February 19, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TORRINGTON FORD (1350 E MAIN ST, TORRINGTON, CT 06790, (860) 489-4133) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION AND STEERING COLUMN TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS A ONE-TIME FREE REPAIR AND ANY SUBSEQUENT REPAIRS WOULD BE AN OUT OF POCKET EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395994February 12, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT THEN CALLED PORCARO FORD (6001 WASHINGTON AVE, RACINE, WI 53406) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 198,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395436February 9, 2021
STEERING
EVERYTHING SEEMS TO BE RUNNING FINE EXCEPT THE POWER STEERING NO LONGER WORKS. THE CAR WAS TURNING TOO THE LEFT GOING ABOUT 5MPH WHEN THE ISSUE BEGAN. THE TOOL LIGHT ON THE DASH CAME ON WHEN THE ISSUE BEGAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395230February 8, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395005February 6, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
2008 MERCURY MARINER THROTTLE CONTROL POWERTRAIN LIGHT COMES ON, TRANSMISSION CANNOT GO INTO GEAR PROPERLY, IT STOPS AT 4000 RPM, AND IT STRUGGLES TO GO AT HIGHER SPEEDS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394720February 4, 2021
STEERING
I PARKED MY CAR, AND UPON RETURNING I STARTED IT, AND RECEIVED A WARING STATING THAT THERE WAS A "POWER STEERING ASSIST FAULT". FROM THAT MOMENT, I HAVE NO POWER STEERING AND THE VEHICLE IS EXTREMELY HARD TO STEER. WHEN I TOOK IT TO MY MECHANIC, HE PLUGGED IN HIS CODE READER AND CLEARED THE CODE, WHICH BROUGHT THE POWER STEERING BACK ON LINE. SOME TIME LATER, THE POWER STEERING WENT OUT AGAIN, TO WHICH MY MECHANIC CLEARED THE WARNING CODE, AND THE POWER STEERING WAS BROUGHT BACK ONLINE. THE STEERING ASSIST CONTINUES TO FAIL, AND IT GOT TOO EXPENSIVE TO HAVE MY MECHANIC CLEAR THE CODE CONTINUALLY. I'VE ADDRESSED THIS ISSUE WITH FORD, AND THEY STATE THAT THE POWER STEERING RECALL 14V284000 SERVICE HAS ALREADY BEEN COMPLETED ON MY CAR, BUT OBVIOUSLY IT DIDN'T PREVENT THE LOSS OF THE STEERING: ELECTRIC POWER ASSIST SYSTEM. FORD STATES THAT I AM NOW RESPONSIBLE FOR THE COST TO REPAIR THE LOSS OF A SYSTEM THAT THEY ARE AWARE OF AS A VERY DANGEROUS PROBLEM WITH THEIR PRODUCT. WHY WOULD I BE RESPONSIBLE FOR THE COST OF FIXING SOMETHING THAT THEIR REPAIR WAS INSUFFICIENT AT PREVENTING? ARE THEY NOT RESPONSIBLE FOR PROVIDING AN ACTUAL SOLUTION TO THE RECALL ITEM, NOT JUST A TEMPORARY FIX TO SATISFY THE RECALL REQUIREMENT? MY MILAGE AND DATES OF OCCURRENCE ARE ESTIMATIONS, AS I DO NOT REMEMBER THE ACTUAL DATE OF THE INITIAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394546February 3, 2021
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE ELECTRIC POWER STEERING PUMP TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390977February 1, 2021
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT POWER STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED AND THAT THERE WOULD BE NO ASSISTANCE IN REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391024February 1, 2021
SERVICE BRAKES
THE ABS HYDROLIC CONTROL UNIT HAS MALFUNCTIONED RESULTING IN FAULTY BRAKES AND DANGEROUS DRIVING CONDITIONS. I HAVE TO PUT THE BRAKE PEDAL TO THE GROUND TO GET ANY TYPE OF BRAKING TO BE DONE. THIS TAKES EXTRA SECONDS THAT COULD RESULT IN AN ACCIDENT IF I HAD TO SUDDENLY BRAKE. THIS SEEMS TO BE A COMMON PROBLEM AND MANY MARINERS AND ESCAPES HAVE IDENTICAL PROBLEMS. I WOULD LIKE MY VIN TO BE ADDED TO THE RECALL LIST TO HAVE THIS PROBLEM FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390867January 31, 2021
STEERING
THE 2009 MERCURY MARINER IS SPORADICALLY LOSING POWER STEERING. IT HAS HAPPENED AT LEAST 10 TIMES NOW, TYPICALLY AT LOW SPEEDS WHEN MAKING 90 DEGREE TURNS. ENTERING THE VIN ON FORD'S SITE SHOWS NO RECALL ASSOCIATED WITH THE VEHICLE. HOWEVER, NEWS ARTICLES FROM 2014 SHOW SOME MERCURY MARINERS BETWEEN 2008 AND 2011 IN NORTH AMERICA WERE RECALLED: HTTPS://WWW.NBCNEWS.COM/BUSINESS/AUTOS/FORD-RECALLING-ABOUT-1-1-MILLION-ESCAPES-MERCURY-MARINERS-N117786 - I'M AFRAID OF WHAT IS GOING TO HAPPEN IF I LOSE POWER STEERING LIKE THIS WHEN DRIVING AT HIGHER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389724January 25, 2021
STEERING
THE POWER STEERING HAS GONE OUT OF MY 09 MERCURY MARINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388920January 19, 2021
SERVICE BRAKES
THE BRAKE PEDAL GOES STRAIGHT TO THE FLOOR LEAVES YOU WITH NO BRAKES. THIS IS DUE TO THE ABS HYDRAULIC CONTROL MODULE FAILING SAME AS OTHER ONES IN FORD AND MERCURY'S BEING RECALLED. THIS IS TERRIBLE AND DANGEROUS AND THEY REFUSE TO HELP EVEN THOUGH THOUSANDS OF CUSTOMERS WITH MARINERS AND ESCAPES ARE HAVING IDENTICAL PROBLEMS. DOES MULTIPLE PEOPLE HAVE TO DIE BEFORE THEY RECALL THESE? THIS HAPPENED WHILE ON THE HIGHWAY AT 65MPH. TERRIBLE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388194January 14, 2021
STEERING
SUDDENLY THE STEERING WAS EXTREMELY DIFFICULT TO TURN. I WAS IN A STATIONARY POSITION AND THEN TRIED TO TURN. FORTUNATELY I WAS IN A PARKING LOT WHEN THE PROBLEM OCCURRED. IF I HAD BEEN ON THE HIGHWAY IT COULD HAVE BEEN A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387583January 11, 2021
STEERING
MY CAR WAS COMPLETELY FUNCTION NORMAL WHEN IT COMES TO THE STEERING AND I JUMPED IN MY CAR THE FOLLOWING DAY TO HEAD TO WORK AND I HAD NO POWER STEERING! FOR NO REASON MY POWER STEERING ASSIST QUITE WORKING, I HAVE NEVER HAD A SERVICE LIGHT ON IN MY CAR SENSE I HAVE OWNED IT BUT A COUPLE MONTHS AGO MY AIR BAG LIGHT CAME ON AND I CAN'T FIGURE OUT WHY IT CAME ON BUT NOW I HAVE NO POWER STEERING. I SEEN A RECALL FOR THE POWER STEERING ASSIST BUT WHEN I CALLED THE FORD DEALERSHIP THEY SAID THEY AREN'T ABLE TO SEE THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387585January 11, 2021
VEHICLE SPEED CONTROL
I REALIZED SOMETIME LAST YEAR THAT MY THROTTLE WAS STICKING WHEN I WOULD START THE CAR AND BEGIN TO TAKE OFF. IT WAS HERE AND THERE AND THEN I MUST HAVE GOTTEN USE TO IT BUT NOW IT DOES IT EVEN WHEN I'M DRIVING, IT STICKS ALL THE TIME. NOW IT DOESN'T WANT TO SHIFT AT THE RIGHT TIMES AND IT ACTS WEIRD A LOT, GOING UP HILLS, WHEN SHIFTING FROM GEARS AND SO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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