Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11687809September 17, 2025
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686750September 11, 2025
POWER TRAIN
I’ve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift the car into neutral. I was blocking a fuel pump and couldn’t get the car into gear. The first time I was stuck in a parking lot with the same issue. I can’t believe no one else had this issue. The screen message said “Service required do not shift gears” I purchased the van new in 2020. It only has 17000 miles on it. The dealerships Mercedes Benz in Sioux Falls and Mercedes Benz in Rochester Minnesota repaired the van.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684056August 30, 2025
ENGINE, FUEL/PROPULSION SYSTEM
In Colorado. Vehucle has no response when pushing on the gas pedal. Dead pedal at a light in Gunnison and now again at my home at 9,450 ft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683080August 26, 2025
POWER TRAIN, SERVICE BRAKES
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the "START/STOP" ignition button. To start the vehicle, you must: 1) Press and hold the brake 2) Reach under the shifter and press the "START/STOP" button The problem is pressing the brake is also the "safety interlock" for shifting out of PARK. The breakout force on the shifter stalk is VERY LOW, causing it to be inadvertently shifted into NEUTRAL during a normal start sequence. This is a safety concern, because often we will start the vehicle, and then exit the drivers seat to load passengers (small children and/or wheelchair users). The vehicle does not give any indication (no physical movement of the shifter) of shifting out of park- other than white letter on mid-dash indicator going from "P" to "N". The vehicle could easily be shifted into NEUTRAL and run over passengers during the loading operations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682962August 25, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention); but the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677868August 1, 2025
ENGINE
unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676933July 29, 2025
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675885July 24, 2025
ENGINE
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V796000 (POWER TRAIN), and the vehicle was taken to a local dealer, where the vehicle was repaired under recall, and the contact was informed that the knock sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674564July 18, 2025
ELECTRICAL SYSTEM, SEATS
I am filing a formal complaint against Lazydays RV (Tampa, FL) for repeat violations of NHTSA safety standards and probable violation of their 2022 Consent Agreement and Compliance Monitoring Order. In May 2024, I purchased a 2023 Mercedes-Benz Sprinter RV from Lazydays. The vehicle was sold as “new” and delivered to South Carolina. Upon delivery, I discovered it had been stripped of OEM parts and tampered with prior to shipment, including a non-OEM “Tampa Bay Battery” substituted for the factory-installed Mercedes-Benz battery. That non-compliant battery failed in May 2025, leaving us stranded and requiring an emergency replacement. Lazydays also failed to register the manufacturer’s warranty with MBUSA for nearly one year, preventing factory coverage during that time. I later obtained confirmation from the RV manufacturer (Thor Motor Coach) that the vehicle was missing several required OEM components (bike rack, ladder, seat and door covers), and they were forced to replace these at their own cost — not Lazydays’. The dealership also collected $1,600 in SC registration/title fees, then failed to perform the service or refund the charge. This case reflects a pattern of deceptive delivery, false documentation, and equipment tampering, all of which directly impact vehicle safety, warranty integrity, and federal compliance. Lazydays’ behavior is consistent with violations described in their 2022 NHTSA Consent Order. I am formally requesting NHTSA investigate this matter as a repeat offense under active probation and compliance oversight. Please initiate a formal compliance review of Lazydays RV under its existing NHTSA oversight. This is no longer a single instance — it is a persistent pattern of regulatory violations that impact consumer safety and vehicle compliance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674336July 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
repeated EGR clogging and malfunction: bucking or stumbling behavior, inability to accelerate properly, disabled shifting affecting ability to slow or stop without excessive use of brakes, Limp Home Mode suddenly without warning including inability to maintain a safe speed on highway and speed minimums that the vehicle cannot keep up (20 mph max while climbing moderately), unable to downshift when going downhill - relying solely on braking to keep speed below safe limit or speed limits. EGR failed again after cleaning, in as little as 3 months. No repair seems possible, only repeated cleanings. Since this happened so much, we have been in several unsafe situations due to the sudden and unheralded degradation of performance and safe use of the vehicle. Once repaired, the condition can come back immediately due to the computer still guessing that it is still in failure (limp home mode returned suddenly without warning as we merged onto an interstate with no exit for 7 miles uphill… and only made 20mph). Check Engine light could come on, and did, but never during the actual degradation of performance - and went often after a few run cycles. Mercedes dealers have confirmed and performed all services on the EGR and related issues (malfunction once caused the aircleaner element to be sucked in and that caused a MAF to be destroyed by contaminants): 1) first signs of issue before 43,000 miles (when check engine light and/or LHM happened -repaired 18sep2023, 51,871 miles, MB service code: LI14.20-N-073867); 2) 26 DEC 2023 - EGR failure diagnosed and replaced by MB dealer. Cleaning had not fixed the issue or failure was final as found by driving by technician and not by codes! 3) 09/jul/2024 - MAF replaced, EGR codes noted - but functioning, fix by MB/Canada 4) 07/24/2024 - 70,547 miles - EGR Clean by MB Missoula MT - failed upon highway same day 5) 07/25/2025 - 70,600 miles - MB Missoula MT cleared computer 6) 88,340 MB cleaned EGR - runs ok again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673832July 15, 2025
FUEL/PROPULSION SYSTEM, ENGINE
Occasionally, the idle speed of the engine will drop to 400 rpm. When this happens, the vehicle does not respond to throttle input. If it happens in a parking lot, you can shift into park and coax the rpm higher, then shift to drive and move on. When it happens in the middle of an intersection while waiting to make a left turn, the story is very different. You can end up in a very dangerous situation. This has happened to me multiple times. I have not had an accident, but I have upset other drivers when I failed to clear an intersection in a timely manner. Knowing that the car will move when you press on the accelerator is critical for safely operating a vehicle. I purchased the vehicle new in October 2024, but did not start driving it until February 2025. The first incident happened about a week after hitting the road. It has happened many times since then. It took me an embarrassingly long time (months) to realize the problem was a low idle. The symptom I observed was that the vehicle failed to respond to the accelerator. That is the symptom that people will notice and that is the symptom that should be matched. It can be scary when it happens. Now that I know that it is brought on by low idle, I can watch for it and be prepared, but it can still leave me in a bad situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671352July 5, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667211June 16, 2025
STEERING, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be steered at the moment, but if it were to fail completely, it could cause loss of control at highway speeds. The problem is ongoing but hasn't been presented to a dealer or independent service center. No, the this hasn't been inspected. There were no warning lamps or messages or symptoms prior to failure. NOTE: there is an existing recall for 2015-2020 Sprinter vans for this issue, however upon contacting the dealership, the 2016 model doesn't currently fall under this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666477June 12, 2025
WHEELS, UNKNOWN OR OTHER
We purchased a new 2025 Jayco Melbourne and afterwards discovered the MBZ 3500 Chassis was a 2024.(6/19/2024) A 2025 MBZ 3500 chassis has a TPMS -factory installed system; 2024 no TPMS. I started to install an aftermarket TPMS and noted the tire valve stems were rubber. I couldn’t install the end cap sensors due to safety concerns about centrifugal force causing a failure of the rubber valve stems on the wheels. My next contact was MBZ customer service. They referred me to Walter’s Mercedes-Benz Van Center, 7979 Auto Drive, Riverside, Ca. 82504. I contacted Service Advisor Brennan Ruiz at 951-552-2145. After a couple of phone calls back and forth and me researching the parts through MBZ, I made an appointment on 6/11/2025 to have my 2025 Jayco retrofitted with the factory TPMS. The cost for me was approximately $3;000.00 including parts and labor. On 6/112025, Brennan took care of a warranty issue not related to this and was very helpful with the TPMS retrofit process. He did inform me that his tech would not be able to install the parts due to MBZ on the east coast refusing to release the computer code unless there was prior documentation or campaign bulletins for reference. The TPMS is standard on the 3500 MBZ Sprinter chassis, but MBZ will not release the code to their own dealership when I am willing to pay $3,000.00 for the entire retrofit process. It does not make sense to me since MBZ has the Motto on their web site: “How Mercedes-Benz Safety Features Prevent Accidents Before They Happen.” That’s what I am attempting to have completed! Resolution: First, I want this documented in case of tire failure/accident. Secondly, hopefully this will help me getting the Factory TPMS retrofit completed! I am not asking MBZ to pay anything other than releasing the computer code for the retrofit. This is for the safety of my family and all the other motorists that I encounter while driving on the highways in the US. Thank you for your help,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666356June 11, 2025
UNKNOWN OR OTHER
Our 2024 Sprinter Van, manufactured in 2023, with less than 10,000 miles caught fire in the engine compart shortly after my wife picking me up at the airport.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11665427June 6, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma or deterioration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663819May 29, 2025
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663161May 27, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During a drive in an extended rain shower,the adaptive cruise control stopped working, and the accident avoidance system ceased to function, giving multiple warnings on the dashboard information system. It took 2 days to dry out and start functioning again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662299May 21, 2025
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2024 Winnebago Revel RV built on a 2022 Mercedes-Benz Sprinter 2500 Chassis. The contact stated while the RV was idling, the heater was activated, and the contact's wife made him aware that there was an abnormal smoke odor. Additionally, the contact stated that while the RV was idling, the contact opened the mobile app and noticed that the Winnebago house battery was not charging. The contact also noticed the failure while driving. The RV was taken to the dealer, where the alternator was replaced twice; however, the failure persisted. The RV was taken to Coastal RV Center (6075 Savannah Hwy, Ravenel, SC 29470); where it was diagnosed and determined that the alternator needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part was not available. The failure mileage was approximately 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661916May 19, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
I was driving and the vehicle began to smoke through the air conditioning vent and within 30 seconds flames of fire entered the vehicle and the vehicle was completely burned. I never received any recall regarding that malfunction and never saw any signal that this would happen. I almost caught in fire due to the imminent flames. That's was my vehicle for work and I lost everything, materials, tools, merchandise and everything. I am struggling financially due to this situation. I tried to open the side door to take my belongings but it was locked. There's were not any previous symbols or indicators of the malfunction.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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