Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#10761792September 5, 2015
SEATS
WHILE TRAVELING AT LOW SPEED, THE E. V. S. LTD. MEDICAL ATTENDANT SEAT FELT LOOSE. ON MOVING IT SLIGHTLY, THE SEAT BASE SEPARATED AND THE SEAT FELL OFF WITH HALF THE BASE. UPON INSPECTION OF THE ADDITIONAL SEAT BASES, THERE WERE SEVERAL CRACKS IN THE BASE WELDS FOUND. ALL BASES HAVE HAD TO BE REPLACED. THESE SEATS ARE ADVERTISED AS MEETING FVMSS 207/210 TESTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747657August 10, 2015
UNKNOWN OR OTHER
ROOF MOUNTED A/C LEAKS WATER INSIDE THE VAN EVERY TIME IT RAINS. THIS IS MY SECOND SPRINTER WITH THIS PROBLEM, AND IT AFFECTS MY BUSINESS TREMENDOUSLY AS I OWN AN EXECUTIVE TRANSPORTATION COMPANY, NOT THE TYPE OF PROBLEM EXPECTED ON A MERCEDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734984July 19, 2015
UNKNOWN OR OTHER
MY SPRINTER IS A VERY LOW MILEAGE SPRINTER, I JUST RECENTLY PASSED THE 6,000 MILES ( IT IS A 2011 MODEL) THE CAR HAS BEEN INCORPORATED IN MY COMPANY'S FLEET. I OWN AN EXECUTIVE GROUND TRANSPORTATION COMPANY, RECENTLY ON A LOCAL TRIP TRANSPORTING SOME EXECUTIVE PASSENGERS, IT STARTED TO RAIN HEAVILY AND WATER STARTED TO POUR INSIDE THE REAR SECTION OF THE VAN JUST WHERE THE PASSENGERS WERE SEATING! THE WATER WAS COMING DOWN THRU THE A/C VENTS!! THIS IS TERRIBLE. I LOOKED EVERYWHERE ONLY AND IT IS A COMMON ISSUE WITH THE SPRINTERS, I JUST DON'T UNDERSTAND WHY IS NOT A RECALL, ALSO THERE IS A MAJOR LAWSUIT GOING ON IN CALIFORNIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733198July 10, 2015
UNKNOWN OR OTHER
AS A HIGH USE BUSINESS VEHICLE, MY MERCEDES SPRINTER 2500 WAS OUT OF WARRANTY (36K MILES) WITHIN A YEAR OF PURCHASE. JUST ABOUT A MONTH BEYOND 36K, THE ROOF MOUNTED AIR CONDITIONER BEGAN LEAKING (MORE LIKE TORRENTING) WATER UPON THE MIDDLE BENCH SEATS AFTER EVERY RAIN. THIS WATER HAS ALSO LEAKED DOWN INTO THE FRONT ROOF MOUNTED ELECTRONICS, SUCH AS THE DOME LIGHTS, AND MADE THEM MALFUNCTION. THE VEHICLE IS ESSENTIALLY USELESS FOR PASSENGER OR GOODS TRANSPORT DURING ANY RAIN STORM. WHEN CONTACTED, AFTER MUCH RUN AROUND AND BROKEN PROMISE, THE MANUFACTURER INDICATED THAT BECAUSE WE WERE OUT OF WARRANTY, THE REPAIR WOULD BE A MINIMUM OF $1800. AFTER RESEARCHING ONLINE, THIS APPEARS TO BE MUCH MORE THAN AN ISOLATED INCIDENT. I HAVE READ HUNDREDS OF ACCOUNTS OF THE SAME PROBLEM AFFECTING OTHERS, BOTH IN AND OUT OF WARRANTY. THIS IS AN OBVIOUS AND DEBILITATING MANUFACTURER DEFECT. A CLASS ACTION LAWSUIT IS CURRENTLY UNDER WAY FOR THIS ISSUE IN CALIFORNIA, BUT SEEING THAT I AM IN ILLINOIS, I HAVE NO OTHER RECOURSE BUT TO FILE A COMPLAINT WITH NHTSA AND HOPE THAT YOU WILL INVESTIGATE AND HELP TO RECTIFY THIS UNFORTUNATE SITUATION FOR ALL AFFECTED CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713944April 30, 2015
UNKNOWN OR OTHER
I OWN A 2010 MERCEDES BENZ SPRINTER PASSENGER VAN (2500). I PURCHASED IT USED IN AUGUST 2014. THE DEALER I PURCHASED IT FROM INFORMED ME THAT THEY WERE FIXING A LEAK IN THE REAR AIR CONDITIONER. IN JANUARY, 2015 AFTER A SIGNIFICANT SNOWSTORM AND A FREEZE MY AIR CONDITIONING UNIT STARTED LEAKING. IT ONLY LEAKS DURING A RAIN STORM, BUT IT IS DUE TO THE SEAL THAT IS BETWEEN THE AIR-CONDITIONER AND ROOF OF THE VAN WHICH HAS BEEN TORN. I UNDERSTAND THAT THIS IS A PROBLEM IN NEARLY ALL SPRINTER MODELS. THIS POSES A SAFETY CONCERN FOR MY PASSENGERS AND IS A HUGE INCONVENIENCE DURING THE RAINY SEASON. MERCEDES BENZ NEEDS TO RE-CALL ALL SPRINTERS AND FIX THE DESIGN OF THE ROOF-TOP AIR CONDITIONERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705179April 12, 2015
ENGINE AND ENGINE COOLING
OUR ITASCA REYO 2012 MOTOR HOME WITH MERCEDES SPRINTER ENGINE HAS HAD 5 EGR VALVE FAILURES. THE FIRST TIME IN 2012 WITH 2632 MILES. THE 5TH TIME IN MARCH 2015 WITH 11,000 MILES. THE VEHICLE GOES INTO LIMP MODE AND SPEED IS REDUCED TO 20 MPH. THIS CAUSES A VERY SERIOUS SITUATION AS THERE IS A GREAT RISK OF BEING REAR ENDED FROM HIGHWAY TRAFFIC TRAVELLING AT 60 MPH. EACH TIME MERCEDES CLAIMS TO HAVE A FIX..A CLIP...A NEW COVER ETC BUT THE FAILURES CONTINUE. THIS REQUIRES BEING TOWED OR LIMPING TO MERCEDES FOR A REPLACEMENT EGR VALVE. IT IS OUTRAGEOUS TO HAVE A LEISURE VEHICLE FAIL OVER AND OVER AGAIN AND MERCEDES REFUSES TO ACCEPT FULL RESPONSIBILITY FOR THIS CONTINUING FAILURE OF THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691195February 27, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM
WE MOVED TO HIGH ALTITUDE (6750 FT ELEVATION). FROM A STOP IT TAKES OVER THREE SECONDS FOR THE VEHICLE TO HAVE PROPER POWER TO ACCELERATE. IT WILL START TO ROLL, BUT NO REAL POWER. I HAVE TAKEN IT TO THE MERCEDES BENZ (WALTER'S MERCEDES OF RIVERSIDE, CA) DEALER THREE TIMES. THEY REFUSE TO TEST IT AT ALTITUDE AND SAY THEY CAN'T DUPLICATE THE PROBLEM AT SEA LEVEL (OF COURSE NOT). IT IS A SAFETY ISSUE. I CAN'T PULL OUT ONTO THE HIGHWAY BY MYSELF WITHOUT FEAR OF BEING HIT BECAUSE I AM UNABLE TO PROPERLY ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638259September 22, 2014
WHEELS, TIRES
THE VALVES ON THE INNER REAR DUEL WHEELS BASICALLY CAN NOT BE CHECKED THROUGH THE VERY SMALL HOLES IN THE WHEEL COVERS OR EVEN WITHOUT THE WHEEL COVERS. I HAD, UPON DELIVERY OF THE SPRINTER, THE WHEELS REMOVED TO INSTALL METAL VALVE EXTENDERS SO I COULD REGULARLY CHECK TIRE PRESSURES. THIS IS A SAFETY ISSUE AS EXTREMELY DIFFICULT TO CHECK TIRE PRESSURES LEADS TO NO CHECKING, UNDER INFLATION AND ON ROAD TIRE FAILURE. THE SPRINTER 3500 SHOULD COME WITH FACTORY INSTALLED ACCESSIBLE VALVE EXTENDERS. I HAVE MET MULTIPLE SPRINTER DRIVERS WHO HAVE NEVER CHECKED THEIR REAR TIRE PRESSURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628368August 26, 2014
ELECTRICAL SYSTEM
VEHICLE COMPLETELY TURNED OFF WHILE GOING 70MPH ON I95 IN JACKSONVILLE FL.LOST ALL POWER FOR STEERING, BRAKES AND ALL INDICATOR LIGHTS CAME ON. NO POWER FOR RADIO/A/C OR ANYTHING. MANAGED TO MANEUVER VEHICLE IN EXTREMELY DANGEROUS TRAFFIC OVER 5 LANES ONTO OFFING RAMP, AND STOP ON SIDE OF RAMP. THIS WAS A VERY HORRIFIC EXPERIENCE.THE VEHICLE GAVE NO WARNING LIGHTS, JUST A MILD "BEEP" TYPE SOUND AND THEN SHUT DOWN. AFTER PULLING TO SIDE OF ROAD THERE WERE NO CODES THAT CAME UP ON DASH...COULD OF CAUSED FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627646August 22, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE IT'S SET. THIS IS STRANGE BECAUSE EVERY OTHER SWITCH AND INDICATOR ON THE DASH IS BACK-ILLUMINATED EXCEPT THE HEADLIGHT SWITCH. THE SWITCH IS A ROTARY SWITCH WITH AN OUTER RING THAT SHOWS WHAT IS SELECTED WHEN THE INNER KNOB IS AT THAT POSITION. THE ONLY PART THAT IS ILLUMINATED IS THE LINE ON THE INNER KNOB. THE SELECTION POINTS AROUND THE KNOB ARE NOT ILLUMINATED. EVERY OTHER ITEM ON THE DASH IS ILLUMINATED FROM BEHIND EXCEPT THOSE AROUND THE OUTSIDE OF THE HEADLIGHT SWITCH. THIS IS A CONCERN BECAUSE AT NIGHT YOU CAN'T SEE WHAT THE HEADLIGHT SWITCH IS SET TO AND IT TAKES YOUR CONCENTRATION OFF THE ROAD AND DRIVING AS YOU TRY TO FIGURE OUT WHERE YOUR HEADLIGHT SWITCH IS SET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615398July 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE LIGHTS ON THE DRIVER SIDE WOULD NOT ILLUMINATE WHEN ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE. THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS MADE TO THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608363July 5, 2014
ENGINE
I HAVE AN RV BUILT ON A MERCEDES DIESEL CHASSIS. ON JULY 3 MY CHECK ENGINE LIGHT CAME ON I TOOK IT TO MERCEDES OF TAMPA FL. THEY SAID THAT IN WAS THE OXYGEN SENSOR, BUT DID NOT HAVE IT IN STOCK NOR WAS THERE ONE AVAILABLE AT ANY OF MERCEDES WAREHOUSES IN THE US. IT WOULD HAVE TO COME FROM GERMANY AND IT MIGHT TAKE MONTHS. THEY RESET THE LIGHT AND TOLD BE I COULD TAKE IT BACK TO MD WERE I LIVE AND HAVE THE LOCAL MERCEDES FIX IT. THEY ASSURED ME THAT IT WOULD NOT HARM THE ENGINE AND I COULD DRIVE IT BACK. ABOUT 200 MILES INTO MY RETURN TRIP ON JULY 5TH (EXIT 29 IN GA), I STARTED TO LOSE POWER AND COULD ONLY GO BETWEEN 30 AND 40 MPH ON I 95. I FINALLY CAME TO AN EXIT AND PULL TO A TA TRUCK STOP. THE MECHANIC ON DUTY SAID THAT HE DID NOT HAVE THE COMPUTER SETTINGS TO TEST IT, BUT THERE WAS A DIESEL MECHANIC WHO MAY BE ABLE TO TEST IT. THIS BEING SATURDAY NIGHT I HAVE TO WAIT UNTIL MONDAY MORNING. I COULD HAVE BEEN REAR ENDED ON I 95 HAS I COULD NOT MAINTAIN EVEN THE MINIMUM SPEED. IF THERE IS A BACKLOG, THIS SOUNDS LIKE A RECURRING PROBLEM AND THAT THERE SHOULD BE A RECALL.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599078June 18, 2014
STRUCTURE
THE VEHICLE STARTED POURING WATER TO THE INTERIOR CABIN TROUGH THE ROOFTOP AIR-CONDITIONING VENT, THIS DISTRACTED MY ATTENTION AND IMPAIRED MY ABILITY TO FOCUS EXCLUSIVELY ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598973June 17, 2014
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ SPRINTER. THE CONTACT STATED THAT THE REAR DRIVER SIDE TIRE BLEW OUT AND AFTER INSTALLING THE SPARE TIRE THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INFORMED THE CONTACT THAT THE LUG NUT FOR THE REGULAR TIRE COULD NOT BE USE TO INSTALL THE SPARE TIRE SINCE IT WOULD CAUSE THE EMERGENCY BRAKE TO ENGAGE. IN ORDER TO REPAIR THE FAILURE AND INSTALL THE NEW TIRE, THE BOLTS HAD TO BE CUT OFF. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588927May 16, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY EMERGENCY EXIT WINDOW IS FALLING OUT... THE GLUE THAT HOLDS THE WINDOW IN THE HINGE HAS COME LOOSE.. I LOOKED UP HERE @ THE RECALL.GOV SITE TO SEE IF THIS WAS A COMMON PROBLEM, AND IT WAS... I TOOK MY SPRINTER VAN INTO THE DEALERSHIP TO HAVE IT REPAIRED, AND THEY SAID THERE IS NO RECALL ON MY WINDOW AND THAT I WOULD HAVE TO PAY $950 TO HAVE IT FULLY REPLACED WITH THE SAME DEFECTED WINDOW WITH NO WARRANTY... I NOW HAVE THE WINDOW DUCT TAPED DOWN TO HOLD IT IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554063November 28, 2013
STRUCTURE:BODY
DURING AND AFTER RAIN VEHICLE LEAKS WATER (LIKE A WATER FALL ) THRU THE CEILING VENTS IN THE REAR OF THE CAR, DRENCHING ANY ONE WHO IS SEATED IN THE 1ST OR 2ND ROWS, SOME TIME THE DRIVER SEAT AND PASSENGER ALSO GET SOAKED WHILE DRIVING IF YOU BRAKE OR MAKE A TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512635May 18, 2013
ENGINE AND ENGINE COOLING, STRUCTURE
PREVIOUSLY (DAYS AFTER PURCHASE) MERCEDES BENZ SPRINTER 2500 LO-TOP WITH REAR ROOF-MOUNTED HIGH POWERED A/C STARTED DRIPPING FROM THE GRILL IN THE HEADLINER DURING DRY WEATHER. ALSO, THE HEADLINER HAD A WATER SPOT. THIS WAS REPAIRED WITH A RELAY TO FIX A KNOWN VACUUM PRESSURE ISSUE WITH THE A/C. THIS TIME, WATER POURED (NOT DRIPPED) IN FROM THE GRILL AGAIN, AFTER PARKING ON A SLIGHT INCLINE AND PULLING AWAY FROM THE CURB DURING A RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504567March 26, 2013
ENGINE, ELECTRICAL SYSTEM
[XXX] IS CAR WASH STORE? IN MARCH 21, 2013, VEHICLE WARNING LAMP CAME ON AGAIN, THE INFORMATION IS :"ENGINE OIL LEVEL NOT WHEN ENG RUNNING", ON THIS DAY I ONCE PUT MY CAR TO THE [XXX], IN MARCH 26, 2013, [XXX] SEND THE CAR BACK, THEY TELL US, THE VEHICLE IS NO PROBLEM. I CHECK THE VEHICLE FOUND, "ENGINE OIL LEVEL NOT WHEN ENG RUNNING"WARNING LAMP STILL ON . I DON'T KNOW WHAT'S PROBLEM ON THIS CAR? I DON'T KNOW IF I USE THIS CAR IS BE SAFE? I WANT THIS CAR TO THE GOVERNMENT SAFETY SUPERVISION DEPARTMENT TO DO THE IDENTIFICATION, TO CONFIRM THAT THE CAR IS IT RIGHT? SAFETY? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491201January 3, 2013
SEATS
MERCEDES UNITY CLASS B MOTORHOME. CONSUMER WRITES IN REGARDS TO PASSENGER SEAT MALFUNCTION AND LEG INJURY. *SMD THE CONSUMER STATED HIS WIFE SUSTAINED A SERIOUS LEG CUT WHEN THE PASSENGER SEAT WAS MOVED ALL THE WAY BACK, DUE TO THE SIDE RAILS BEING EXPOSED. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10452279March 19, 2012
FUEL SYSTEM, DIESEL
OUR 2010 MERCEDES-BENZ (MB) 2500 SPRINTER VAN AT 57,000 HAD A CHECK ENGINE LIGHT TURN ON. WE TOOK IT TO THE DEALER AND THEY REST THE COMPUTER AND TOOK IT FOR A TEST DRIVE. UPON RETURNING FROM THE TEST DRIVE THEY TOLD US EVERYTHING WAS FINE. TWO DAYS LATER THE LIGHT TURNED ON AGAIN AND THE MOTOR RUNS ROUGH. I TOOK IT BACK INTO THE DEALER AND THE NEXT DAY THEY SAID MY PROBLEM WAS A SENSOR IN THE ADBLUE TANK. TO FIX THE PROBLEM THE TANK, SENSOR AND WIRING HARNESS MUST BE REPLACED AT A COST OF $2200.00. ADBLUE IS THE NAME FOR THE MB DIESEL EXHAUST AFTER TREATMENT SYSTEM THAT INJECTS DEF TO INTO THE EXHAUST. MB HAS ALREADY ISSUED A SERVICE CAMPAIGN FOR A SIMILAR ISSUE. THAT NUMBER OF THAT SERVICE CAMPAIGN IS 201009005. WHEN I CALLED MD @ 1-877-762-8267 THEY LOOKED INTO MY PROBLEM AND TOLD ME THAT ALL THOUGH MY PROBLEM WAS SIMILAR TO THE ONE IN THE PREVIOUS SERVICE CAMPAIGN MY ISSUE IS NOT COVERED BY IT. MY ISSUE IS THAT THE ENGINE HAS A 5YEAR 100,000 MILE WARRANTY AND THIS IS AN INTEGRAL PART OF THE ENGINE; BUT IT IS NOT UNDER WARRANTY. PLEASE LOOK INTO THIS AND SEE HOW MANY OTHERS HAVE HAD THIS ISSUE. I THINK MB SHOULD HAVE TO FIX THE PROBLEM FOR EVERYONE. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz Sprinter