Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11096503May 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVER'S SIDE AIR BAG, BUT NOT THE PASSENGER SIDE AIR BAG. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND THERE WAS NO REMEDY YET FOR THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094122May 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
DROVE ON INTERSTATE EXPRESSWAY AT 60 MPH WHEN SUDDENLY THE ENGINE DISCONNECTED FROM THE TRANSMISSION. CHECK ENGINE LIGHT, ABS WARNING, ESC WARNING AND ASC WARNING LIGHT CAME ON. HAD TO CAREFULLY COAST TO THE ROAD SHOULDER. TURNED OFF ENGINE AND CHECKED FOR OBVIOUS PROBLEMS UNDER THE HOOD, BUT FOUND NOTHING. STARTED ENGINE UP AGAIN AND WAS ABLE TO DRIVE HOME, ALTHOUGH ALL THE WARNING LIGHTS REMAINED ON. MB DEALER DIAGNOSIS SHOWED A MALFUNCTIONING WHEEL SPEED SENSOR AND REPLACED IT. NOT EXACTLY A PLEASANT FEELING WHEN YOU'RE IN EXPRESSWAY TRAFFIC AND SUDDENLY LOOSE ALL PROPULSION!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093070May 11, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION
2016 MERCEDES BENZ SPRINTER 35. CONSUMER WRITES IN REGARDS TO SHIFTER BEING UNABLE TO MOVE INTO PARK OR REVERSE. *LD THE CONSUMER STATED THE TRANSMISSION FAILED. IT WAS REPAIRED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093380May 11, 2018
AIR BAGS
TAKATA RECALL- WE HAVE BEEN WAITING 3 YEARS FOR A FIX FOR THE DRIVER SIDE AIRBAG RECALL SINCE WE WERE FIRST NOTIFIED OF THE PROBLEM WITH THE AIRBAG. THE RECALL WAS EFFECTIVE 02/11/2016. WE WERE NOTIFIED OF THE PROBLEM NEARLY A YEAR BEFORE THE RECALL BECAME EFFECTIVE. WE HAVE ALSO BEEN WAITING FOR THE PASSENGER SIDE AIRBAG RECALL REPLACEMENT SINCE 01/10/2017. THIS IS OUTRAGEOUS AND WE FEEL MERCEDES SHOULD BUY OUR VEHICLE BACK FROM US FOR THE BLUE BOOK VALUE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092428May 8, 2018
AIR BAGS
TAKATA RECALL. THE DEALERSHIP HAS THE PARTS ON ETERNAL BACKORDER. IT HAS BEEN SINCE THE RECALL CAME OUT THAT WE HAVE NOT BEEN ABLE TO GET THIS FIXED. VERY CONCERNED ABOUT DRIVING THE VEHICLE. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092544May 8, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE PASSENGER SIDE SLIDING DOOR LATCH FAILED TO LOCK. IN ADDITION, THE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MISHAWAKA (4004 NORTH GRAPE ROAD, MISHAWAKA, IN 46545, (574) 252-5827) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500. *TT UPDATED 8/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089629April 23, 2018
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. WHILE THE VEHICLE WAS STATIONARY, THE REAR LEAF SPRINGS BECAME BENT AND COULD NOT SUPPORT THE WEIGHT OF THE CARGO. THE DEALER (MYRTLE BEACH AUTOMOTIVE IN MYRTLE BEACH, SOUTH CAROLINA) WAS MADE AWARE OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085115April 15, 2018
AIR BAGS
TAKATA RECALL NOT ABOUT AN ACCIDENT. I RECEIVED A LETTER FROM MERCEDES BENZ DATED "JANUARY 2018" SAYING THAT "REMEDY PARTS ARE NOW AVAILABLE FOR YOUR VEHICLE" TO REPLACE THE DRIVER'S SIDE TAKATA AIRBAG. BUT WHEN I CALLED MY DEALER (BERGLUND MERCEDES BENZ IN ROANOKE, VA, I WAS TOLD THEY CANNOT GET ENOUGH OF THEM FROM WHOEVER IS SUPPOSED TO SUPPLY THEM, AND THE SERVICE MANAGER COULD NOT SAY WHEN THEY WILL BE AVAILABLE. I HAVE NOT HAD AN ACCIDENT, SO THE DATE THAT YOU REQUIRE, BELOW, IS NOT THE DATE OF AN ACCIDENT BUT IS THE DATE OF THE MOST RECENT TIME I WAS TOLD BY BERGLUND MERCEDES BENZ THAT THEY DO NOT HAVE THE PART THAT MERCEDES BENZ HAS NOTIFIED ME IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084933April 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWN EUROCARS AT 888-856-7631 (8302 US HWY 19 N, PINELLAS PARK, FL 33781) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082948April 6, 2018
AIR BAGS
2013 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE FOR REPAIR OF SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS WERE NOT YET AVAILABLE TO COMPLETE THE RECALL. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083263April 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081879March 28, 2018
ENGINE
VEHICLE HAS LESS THAN 19000 MILES.. MANIFOLD ACTUATOR MOTOR WENT OUT.. ($1700.00). MERCEDES MECHANIC SAYS THIS ACTUATOR BREAKS "FREQUENTLY".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079855March 16, 2018
SERVICE BRAKES, ENGINE
WHILE DRIVING ON A MOUNTAIN ROAD THE VEHICLE BEGAN TO SEND FIRE, SMOKE AND STEAM FROM THE MOTOR COMPARTMENT UNDER THE DASH BOARD AND OVER THE WIND SHIELD, CAUSING THE MOTOR TO STOP RUNNING AND SUBSEQUENTLY CAUSING THE BRAKES TO FAIL SENDING MY WIFE AND I DOWN A WINDING MOUNTAIN AND ULTIMATELY RESULTING IN A NEAR FATAL CRASH INTO A MOUNTAIN RETAINING WALL. THE VEHICLE WAS COMPLETELY DESTROYED. THIS VEHICLE WAS BRAND NEW WHEN PURCHASED BY US AND ONLY 5 MONTHS OLD WITH 4500 MILES (2325 MILES WERE PUT ON VEHICLE BY THE TRANSPORTER TO GET IT FROM FACTORY TO POINT OF SALE). *TR*DT*JB*DT*TR
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11079618March 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LYNNWOOD AT 425-673-0505 (17800 HWY 99, LYNNWOOD, WASHINGTON 98037) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078951March 13, 2018
WHEELS
VEHICLE INFORMATION (11 COMPLAINTS) DATE REPORTED SEP 18, 2015 LOCATION WOODINVILLE, WA MANUFACTURER MERCEDES-BENZ USA, LLC - DBA SPRINTER VEHICLE 2015 MERCEDES SPRINTER 3500 TRANSMISSION NOT SPECIFIED DRIVETRAIN NOT SPECIFIED FUEL TYPE NOT SPECIFIED OCCURENCES 0 CRASH INVOLVED N INJURIES 0 DEATHS 0 SOURCE NHTSA WEBSITE I BOUGHT USED WINNEBAGO NAVION WITH MERCEDES SPRINTER CHASSIS AND CHROME REAR OUTSIDE DUAL WHEELS DOES NOT HAVE ACCESS TO THE INNER DUAL TIRE TO CHECK AND CHANGE THE AIR PRESSURE. I AM 66 YEAR OLD FEMALE AND HAVE NO WAY TO AIR MY INNER DUAL WHEELS DUE TO DESIGN FLAW. WINNEBAGO PROVIDES A RUBBER TUBE TO BE USED AS A TOOL TO REMOVE AND REINSTALL THE TIRE VALVE CAPS ON THE INNER WHEEL BUT THE ANGLE AND LENGTH OF THE INNER TIRE VALVE STEM MAKES THE JOB OF REINSTALLING THE VALVE CAP VIRTUALLY IMPOSSIBLE WITHOUT REMOVAL OF THE OUTER CHROME DUAL WHEEL. AS A RESULT, I CAN NOT CHECK THE TIRE PRESSURE ON THE INNER DUAL TIRE OR EVEN AIR THE TIRE BY MYSELF, CREATING A POTENTIAL SAFETY ISSUE. WINNEBAGO AND MERCEDES REFUSE TO CORRECT THIS PROBLEM AND WILL NOT AUTHORIZE THE USE OF VALVE STEM EXTENDERS TO MAKE CHECKING TIRE PRESSURE MORE USER FRIENDLY. REMOVAL OF THE OUTER CHROME WHEEL IS A JOB THAT SHOULD ONLY BE DONE BY PROFESSIONALS WITH THE PROPER EQUIPMENT, NOT BY THE VEHICLE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066964February 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SUGAR LAND (15625 SOUTHWEST FWY, SUGAR LAND, TX 77478, (281) 207-1500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066620February 2, 2018
AIR BAGS
TAKATA RECALL APPROX. A YEAR AGO RECEIVED NOTICE OF AIRBAG INFLATOR RECALL ON THIS VEHICLE. CONTACTED DEALER AND WAS TOLD REPLACEMENT PART NOT YET AVAILABLE. CHECKED PERIODICALLY WITH DEALER. JANUARY 2018 LETTER FROM DEALER STATED PARTS NOW AVAILABLE. TOOK VEHICLE TO DEALER AND WAS TOLD ONCE AGAIN PART FOR THIS VEHICLE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065855January 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BATON ROUGE (10949 AIRLINE HWY, BATON ROUGE, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT NHTSA HAD TAKEN OVER PART DISTRIBUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064625January 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V379000 AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF ANAHEIM (5395 E LA PALMA AVE, ANAHEIM, CA 92807) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 877-496-3691, BUT COULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064317January 23, 2018
WHEELS
SEPERATION OF BOTH FRONT TIRES ON MERCEDES 3500 SPRINTER. THIS TRUCK HAS HAD VERY LIGHT USE AND TRAVELS 17K PER YEAR. THE PHOTOS ARE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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