Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11548698October 6, 2023
SERVICE BRAKES, STEERING
The crosswind assist on my vehicle causes me to momentarily loose control of my Sprinter. When passing a tractor-trailer or when I experience any crosswind, the result is a forceful jerking of the vehicle so severe that I almost crashed into the tractor-trailer. I have researched this and found no way to turn this off or any way to make this less reactive. I have also found online others who are experiencing this same problem. Mercedes does not respond to my inquiries, saying that this is standard and no way to regulate the severity of the response. Please help me to get this resolved BEFORE I become a statistic. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548313October 4, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V444000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547663October 2, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V444000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle violently stopped and made an abnormal sound. The check engine warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547376September 29, 2023
ENGINE
Fuel pump recall July 5. No resolution. Vehicle deemed unsafe per recall. Please advise. Have contacted Mercedes Benz and also local dealer. No resolution at this time. What are the next steps?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547014September 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
While driving the MB sprinter with distronic cruise control and there are no vehicles around the cruise control option on the sprinter will disable itself and fail to restart until it senses another vehicle object around. I have noticed this many times while driving long distance on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546627September 26, 2023
POWER TRAIN
This is regarding a 2023 Winnebago View 24D RV on a 2022 Mercedes Sprinter chassis. While attempting to back up an incline (transmission in reverse gear) the RV will not move. Engine revs up to only approximately 1800 rpm, but the RV remains stationary. Incline is our driveway, connecting to a parking area for the RV off to the side. Climbing hills with transmission in "Drive" is no problem. I took the RV to Mercedes Benz of Knoxville, Tenn., and they stated that they could not duplicate the issue, that the vehicle performs "as designed". They further stated that they had another vehicle in the shop for service and it performed in the same manner. I have no idea how steep an incline they tried, but our driveway is fairly steep. Gross Vehicle Weight Rating is 11,030 lbs. I had the RV weighed after loading it fully, and it totaled 10,725 lbs. No warnings appeared on the dash and no telltale symptoms. Mileage on the RV is 3150. Issue first appeared at approx. 2700, after I had the parking area built, so I can only assume the issue was present since new; I had never tried to back uphill before this. Backing up on level ground presents no problem. I tried calling MB technical support, but they only told me that I had to take it to a dealer; that they had no other options. I have a copy of the service order from Mercedes of Knoxville, but currently not able to scan. Will be able to at a later date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545318September 19, 2023
SERVICE BRAKES
The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what happened with my brakes,and they said ‘’you need to replace the rotors disk and the new pads.I refused that.I was at second opinion to another mechanic and he said is issue about hydraulic problem,And safety.Another thing they did tire rotation (I do Not approval to do tires rotation ). I m scare about my safety driving. I need help to fix my car because I m using this car for my business in construction. Thank you .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544754September 15, 2023
UNKNOWN OR OTHER
This recall has been outstanding since July. It is now 2 months later and there is no remedy or repair noted for this safety concern. What are the next steps for resolution of this situation?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541965August 31, 2023
TIRES
The contact owns a 2017 Mercedes-Benz Sprinter 2500 equipped with Kumho Tires, Tire Line: Road Venture TR, Tire Size: LT245/75/R16, DOT Number: H211YD5F1717. The contact stated that while he was cleaning the vehicle, he noticed that the front tires had pieces of tire rubber around the tire and that the tread was delaminating. The contact inspected the rear tires and noticed that there was premature tire wear on the tread of both tires. The contact called the tire manufacturer who directed him to take the vehicle to an independent tire dealer for diagnostic testing where it was confirmed that the tires were undergoing premature wear. The manufacturer was notified of the failure. The approximate vehicle failure mileage was 18,000 and the tire failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540773August 25, 2023
STRUCTURE
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 25 MPH, he had to brake abruptly, due to an animal crossing the roadway. Then he heard a loud sound coming from underneath the vehicle, when he took his foot off the brake. . The contact pulled over to the side of the road and saw the water tank had fallen to the ground. The vehicle was taken to an independent mechanic where the water tank was firmly re-attached to the RV. The manufacturer was notified of the failure, but has to date denied responsibility for inadequately attaching the water tank to its RVs. The failure mileage was 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539986August 22, 2023
ENGINE, ELECTRICAL SYSTEM
on 08-03=23, I as driving MB sprinter van on highway Route 84 east toward Connecticut, when I was near Southington exit smoke was coming out of AC vent, I took exit to route 10 and stopped van right after exit on the road, and opened hood, there was active fire near lower left side engine, with help of drivers who stopped behind me, I extinguished fire with fire extinguisher and called MB road service system, police arrived first and towing vehicle from MB arrived and towed van to MB dealer called New Country Mercedes Benz, where van was inspected by technician on 08-15-23. I was told problem was overloaded alternator and serpentine belt failure. Cost to repair is around 9500 I told them I have solar Panel on roof and connected to my portable power bank battery and engine battery was never connected or used for my to power use for camping accessories. Driver for towing told MB had this problem and some vehicles were recalled, mine was not recalled.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11539850August 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
The ESP and ABS warning lights went on suddenly after what sounded like a thud. The car had not run over anything. There was some initial brief chattering of the break pedal, and that subsided. The car was not near a suitable and available repair shop at the time. It was driven to complete a trip. There were several instances of break pedal chattering that led concern about the controllability of the vehicle. During the trip, it was taken to a brake shop, and the technicians felt it was likely safe to drive. Eventually after the servicing dealer first replaced the front speed sensors, the ESP unit was found to be shorted. This event is of concern because the speed sensors on the rear have been replaced on recall and the front speed sensors have been granted an extended warrantee. Both feed into the ESP unit that failed. It seems possible the previously suspect parts may have damaged the ESP unit. There appears to be a safety issue with faulty break performance in this situation. The vehicle only had about 13,000 miles on the odometer. at the time of the event. Service an repair records are available upon request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539439August 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537530August 9, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrument cluster lost functionality and the screen went blank. The contact stated no warning was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. Additionally, the contact stated that the vehicle had experienced cold start failures. The contact stated that occasionally several attempts were needed to start the vehicle. The contact stated that the failures were intermittent. The manufacturer had been informed of the failure. The contact researched online and related the instrument cluster failure to NHTSA Campaign Number: 23V204000 (Electrical System). The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537028August 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear day as I was entering the freeway for a long drive. It said sensors were dirty. I stopped, shut off vehicle, cleaned all sensor locations, and restarted vehicle. Sensors worked for 5min and then stopped again and have yet to start functioning after 4 days and extensive driving. It appears that this is a common issue for other 2019+ Sprinter owners. This definitely reduces the safety of the vehicle for the driver, passengers and other vehicles. Shut-off without warning, reduces speed unexpectedly in traffic is a risk. The distractions of looking down for solutions to see what's going on and trying to reset system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536565August 4, 2023
ELECTRICAL SYSTEM, SEAT BELTS:FRONT:RETRACTOR
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532688July 17, 2023
ENGINE
The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating. The Sprinter van loses speed when on the highway. The vehicle could not keep up with traffic on the road. The Mercedes Benz dealer, Ft. Mitchell, Kentucky has inspected the vehicle and stated that it has a defective intake manifold. This vehicle has 140,000 miles at this time. At this time the van has not been repaired, the cost is $3132.77
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532522July 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I drove on the freeway with Cruise Control engaged. Suddenly, the control kicked off, and the meter board displayed the following warnings: "Active Brake Assist Functions Limited. See Operator's Manual" and "Active Distance Assist Inoperative." I immediately contacted Mercedes-Benz road assistance, and it took them 13 hours to tow my vehicle to the Mercedes-Benz dealer in Las Vegas. It is closed on Sunday. They just drop us on the driveway. The temperature was scorching at 105 degrees Fahrenheit. I drove very cautiously to a nearby parking lot, parked my vehicle under the shade of a tree, engaged park position, activated the emergency brake, and kept the engine idling with the air conditioning on for approximately 10 minutes. Unexpectedly, the vehicle suddenly started moving forward and accelerated, ultimately colliding with a tree about 5 feet in front. The front end of my vehicle sustained severe damage, but Mercedes-Benz has refused to take responsibility for this incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532181July 13, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving at speed (70-75 mph) in the HOV lane of the I-5 Freeway south of Los Angeles, a warning signal would occasionally light up and sound when the van passed under HOV signage indicating HOV exits. Then, with a completely clear lane ahead – no vehicles, no obstacles – the van's braking system activated just before the van reached one of these overhead signs. The brakes fully locked, the van skidded briefly before the brakes released. The driver of the car following behind slammed on his/her brakes to avoid rear-ending the van. A very dangerous situation and major accident was only avoided because the traffic was relatively light in that particular section of the freeway at that time of day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531538July 11, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
crosswind assist randomly kicking in, acting in a dangerous manner. Vehicle swirl, almost fish tailing. Other times it randomly slams on the brakes, slows down by 10mph, almost got rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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