Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10548897October 22, 2013
SUSPENSION
WHILE DRIVING DOWN THE HIGHWAY, A DASHBOARD INDICATOR DISPLAYED "CAR TOO LOW". WE PULLED OVER AND THE REAR END OF THE CAR WAS SITTING AS LOW AS POSSIBLE. IT WAS CLEAR THAT THERE WAS A PROBLEM WITH THE AIR BAG SUPPORTED SUSPENSION. ON RESTARTING, THE CAR ROSE AND WE WERE ABLE TO MAKE IT TO OUR DESTINATION. THE CAR THEN, WITH INCREASING FREQUENCY HAD THIS PROBLEM. I BROUGHT IT IN FOR SERVICE AND THE AIR COMPRESSOR THAT INFLATES THE REAR SUSPENSION AIR BAGS WAS REPLACED. THIS PROBLEM OCCURRED WITH NO WARNING AND AT HIGHWAY SPEEDS WITH 5 PERSONS IN THE CAR CREATING AN IMMENSE SAFETY RISK. MANY OTHERS HAVE REPORTED THE SAME ISSUE WITH THIS AND RELATED CARS FOR THIS AND NEARBY MODEL YEARS. LIKE THEM, I WONDER WHY THERE IS NO RECALL. MERCEDES BENZ WILL NOT REPLACE THESE DEFECTIVE PARTS WILLINGLY AND THERE ARE MANY OF THESE CARS DRIVING DOWN OUR HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548899October 22, 2013
SUSPENSION
I NOTICED MY CAR LEANING TO THE LEFT SIDE AS I WAS RETURNING HOME FROM ERRANDS. NO WARNING INDICATOR CAME ON. I WAS CONCERNED MAKING TURNS IN THIS SITUATION BUT MANAGED TO MAKE IT HOME. I BROUGHT THE CAR IN FOR SERVICE BECAUSE IT WAS OBVIOUSLY UNSAFE TO DRIVE. AFTER REPLACING THE SUSPENSION AIR COMPRESSOR 3 MONTHS EARLIER, I WAS TOLD THAT THE LEFT SIDE SUSPENSION AIR BAG HAD FAILED. MERCEDES WILL NOT COVER THIS REPAIR AND WILL NOT RECALL THIS KNOWN CONDITION WITHOUT BEING FORCED. THEY SHOULD BE FORCED SINCE MANY PEOPLE ARE HAVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548902October 22, 2013
SUSPENSION
AFTER REPLACING THE LEFT SIDE SUSPENSION AIRBAG THE DAY BEFORE, I NOTICED MY CAR LEANING TO THE RIGHT SIDE AS I GOT INTO IT AFTER USING IT ONCE AFTER BEING REPAIRED. NO WARNING INDICATOR CAME ON WHEN I STARTED THE CAR. I WAS CONCERNED MAKING TURNS IN THIS SITUATION BUT MANAGED TO MAKE IT HOME. I BROUGHT THE CAR IN FOR SERVICE BECAUSE IT WAS OBVIOUSLY UNSAFE TO DRIVE. AFTER REPLACING THE SUSPENSION AIR COMPRESSOR 3 MONTHS EARLIER, THE LEFT SIDE AIR BAG THE DAY BEFORE, I WAS TOLD THAT THE RIGHT SIDE SUSPENSION AIR BAG HAD FAILED. MERCEDES WILL NOT COVER THIS REPAIR AND WILL NOT RECALL THIS KNOWN CONDITION WITHOUT BEING FORCED. THEY SHOULD BE FORCED SINCE MANY PEOPLE ARE HAVING THIS PROBLEM. I HAVE HAD A PROBLEM WITH THIS SUSPENSION SYSTEM 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548414October 18, 2013
SUSPENSION
WHILE ON A ROAD TRIP I STARTED GETTING THE RED LIGHT THAT ASKED ME TO STOP CAR TO LOW. I STOPPED AND IT PUMPED UP AGAIN. DROVE A COUPLE OF MILES AND IT DID SAME THING. TOOK TO MB DEALER THEY SAID IT WAS THE SUSPENSION AND CHARGED ME AROUND 1200.00. 2 DAYS LATER SAME PROBLEM IT HAD NOT BEEN FIXED. I NEED TO RETURN AND HAVE THEM RE-CHECK. I HEARD NEGATIVE FEED BACK ABOUT THIS CAR FROM DAY 1. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546653October 3, 2013
ENGINE AND ENGINE COOLING
I HAD TO TAKE THE VEHICLE TO THE SHOP FOR REPAIRS AT LEAST EVERY 3-5 MONTHS SINCE THE DAY I BOUGHT IT, WHICH WAS IN 2010. NEARLY ALL OF THE REPAIRS HAVE BEEN UNDER WARRANTY, IT ONLY HAS LESS THAN 75, 000M. IN SEPTEMBER OF THIS YEAR WHILE I WAS DRIVING HOME FROM WORK WHEN THE CAR STARTED STALLING JERKING AND SHOUT OFF. THE ENGINE LIGHT, ESP LIGHT AND THE BREAK LIGHT CAME ON. IT IMMEDIATELY RESTARTED, THE ENGINE LIGHT STAYED ON, WHILE THE ESP AND BREAK LIGHT WENT OFF. THIS WAS A VERY FRIGHTEN EXPERIENCE, HOPING I WON'T BE HIT FROM BEHIND. I MADE IT TO THE DEALER SHIP. THE CAR WAS IN THE SHOP FOR 3WKS WHEN I WAS TOLD THAT IT NEEDED TO HAVE A TUNE UP BEFORE ANY OTHER REPAIRS COULD BE DONE, HOW THIS RELATED TO THE VEHICLE JUST STOPPING IN MID DRIVE, IS ODD.TO SAY THE LEAST. 2 DAYS AFTER GETTING THE TUNE UP, IT IS STILL IN THE SHOP BECAUSE THE ENGINE LIGHT IS STILL COMING ON. I'M FEELING UNCOMFORTABLE ABOUT GETTING BEHIND THE WHEELS AGAIN IN THIS VEHICLE. I EXPECTED MORE OUT OF A MERCEDES BENZ WITH LESS THAN 100,000MILES *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542460September 7, 2013
SUSPENSION
WOKE UP ONE MORNING AND MY CAR WARNING LIGHT CAME ON ADVISING ME THAT I HAD A MALFUNCTION. I REALIZED THAT MY CAR DID NOT LIFT UP AS IT SHOULD HAVE AND AFTER WAITING FOR ABOUT 15 MINUTES, THE WARNING LIGHT REMAINED ON HOWEVER; IT WOULD RAISE UP EVENTUALLY. SOME DAYS WERE BETTER THEN OTHERS AND SOME DAYS I HAD TO PARK IT FOR THE ENTIRE DAY IN FEAR OF DRIVING IT WHILE THE MALFUNCTION LIGHT WAS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542010September 5, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ R350. THE CONTACT STATED THAT WHEN TURNING IN EITHER DIRECTION, THE STEERING WHEEL WOULD SEIZE AND BECOME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED REPAIR SHOP WHERE THE VEHICLE WAS DIAGNOSED AS HAVING A HYDRAULIC POWER STEERING FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED THE CONTACT THAT THE VIN WAS NOT LISTED IN THE NHTSA CAMPAIGN ID NUMBER: 08V682000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 80000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537091August 24, 2013
STEERING
GROANING SOUND FROM STEERING WHILE TURNING , LEAKAGE OF POWER STEERING FLUID REQUIRING COMPLETE REPLACEMENT OF THE STEERING BOX ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536892August 23, 2013
SUSPENSION
WHILE DRIVING THE CAR STARTS LEANING TO THE PASSENGER SIDE WHEN ALL OF A SUDDEN A BIG POP WAS HEARD AND THE CAR SHAKE, LIKE IF SOMEONE HIT IT. IT WAS AN AWFUL EXPERIENCE WITH THE FAMILY. VERY FORTUNATE TO HAD BEEN DRIVING 25MPH OF THE TIME OF THE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534411August 9, 2013
SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
I DROVE MY 2006 MERCEDES R350 TO WORK AND WHEN I CAME OUT FOR LUNCH I NOTICED THE CAR LEANING SEVERELY TO THE RIGHT. I TOOK THE CAR TO HAVE IT DIAGNOSED AND WAS TOLD IT WAS THE REAR AIR SPRING SUSPENSION. MY WARRANT PAID TO HAVE THE VEHICLE REPAIRED AND THE PART WAS REPLACED. TWO MONTHS LATER THE VEHICLE WAS LEANING AGAIN. I TOOK THE CAR BACK AND WAS TOLD IT WAS A PART DEFECT AND THEY REPLACED IT AT NO CHARGE TO MY WARRANTY COMPANY. JUST THIS SATURDAY, AUGUST 3, 2013 I CAME OUT FROM THE MOVIES TO FIND MY CAR LEANING FOR THE THIRD TIME. I CONTACTED THE WARRANTY COMPANY AND WAS INFORMED THAT IT WAS A 1 YEAR WARRANTED SINCE IT WAS LAST FIXED ON SEPTEMBER 25,2012 SO I TOOK THE CAR BACK TO THE SHOP THAT FIXED IT AND WAS TOLD THAT NOW ITS THE OPPOSITE SIDE OF WHICH WAS FIXED BUT THE CAR IS LEANING THE SAME POSITION AS THE LAST 2 TIMES AND NOW I HAVE TO PAY OUT OF POCKET TO GET IT REPAIRED BECAUSE MY WARRANTY HAS ENDED. I HAVE ALSO HAD PROBLEMS WITH THE INTAKE MANIFOLD SOMETHING IN THE ENGINE AND THE TRUNK/LIFTGATE LATCH NOT CLOSING AND SENSOR NOT WORKING WHERE THE TRUNK WOULD SLAM ON YOUR HEAD WITHOUT STOPPING FROM THE MOTION. THE MOTION SENSORS HAVE ALSO BEEN A PROBLEM WHERE THEY WOULD CONSTANTLY SOUND OFF WHEN NOTHING IS IN THE WAY. THE PASSENGER SEAT ASSEMBLY HAS ALSO BEEN REPAIRED SINCE I'VE HAD THIS VEHICLE. SOMETHING IS ALSO GOING ON UNDERNEATH THE VEHICLE WHICH HAS CAUSED MY FRONT TIRES TO SUDDENLY BALD SEVERELY WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533673August 5, 2013
SUSPENSION
DURING DRIVING MY 2006 MB R350, WARNING LIGHT (CHECK TIRE PRESSURE) WAS ON. AND I PULLED IT OVER AND FOUND THAT THE TIRES ARE FINE BUT THE VEHICLE LEANED ON THE RIGHT SIDE. I CHANGED A SUSPENSION SENSOR AT DEALER, BUT IT HAPPENED AGAIN ONE WEEK LATER. I FOUND THAT SEVERAL OTHER OWNERS NEAR ME HAVE SAME PROBLEM. I CANNOT UNDERSTAND WHY THE MAKER HAVE NOT RECALLED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524153July 10, 2013
SUSPENSION, AIR BAGS
IT WAS DIAGNOSED BY MERCEDES MECHANIC THAT MY REAR SUSPENSION REAR AIR BAGS ARE LEAKING AIR. I HAVE PURCHASED COMPATIBLE PARTS FROM AIRBAGIT.COM IN MESA AZ. THE AIRBAGS FAILED AND THE COMPANY DID NOT HONOR THE WARRANTY OR RETURN AGREEMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523594July 7, 2013
VISIBILITY/WIPER
MY FAMILY AND I WERE DRIVING HOME FROM VACATION ON INTERSTATE 95 NORTH. THERE WAS A HEAVY DOWNPOUR OF RAIN, AND IN THE MIDST OF ALL THAT RAIN, THE WINDSHIELD WIPERS CEASE TO OPERATE. WE BEGAN TO PANIC BECAUSE THE RAIN WAS SO HEAVY. I BEGAN TO TURN THE SWITCH TO THE WINDSHIELD WIPER OFF AND ON. FINALLY, I HAD TO TURN THE CAR OFF AND THEN, BACK ON. THE WINDSHIELD WIPERS WORKED PARTIALLY TO OUR FINAL DESTINATION. ON A DIFFERENT DAY, MY WIFE WAS DRIVING THE 2009 MERCEDES BENZ R350 ON INTERSTATE 295 NORTH ON HER WAY TO WORK, IT STARTED TO RAIN VERY HEAVILY. AGAIN, THE WINDSHIELD WIPERS CEASE TO OPERATE AND VISIBILITY WAS VERY POOR. MY WIFE WAS IN THE MIDDLE OF THE HIGHWAY AND COULD NOT PULL OVER DUE TO POOR VISIBILITY. AS THIS WAS VERY UNSAFE, AN 18 WHEELER TRUCK WAS APPROACHING FROM BEHIND AND IMMEDIATELY, MY WIFE PUT ON HER FLASHERS. IF NOT FOR MY WIFE'S QUICK THINKING, SHE WOULD HAVE BEEN REAR ENDED OR WORSE. MY WIFE WAS TOTALLY SHOOK UP FROM THIS INCIDENT, AND SHE WILL NOT DRIVE THIS VEHICLE UNTIL IT IS REPAIRED. ONE OF THE MAIN REASON WE PURCHASED THE 2009 R 350 WAS FOR MERCEDES OUTSTANDING SAFETY RECORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515397June 6, 2013
STEERING
STEERING IS DIFFICULT TO TURN WHILE AT LOW RPM OR AT STANDSTILL. STEERING TURNS EASILY WHILE RPM IS >800. THIS IS AN ONGOING PROBLEM WITH MERCEDES R-CLASS AND M-CLASS. POWER STEERING PUMP NEEDS TO BE RECALLED AND REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515293June 5, 2013
SUSPENSION
2006 MERCEDES BENZ R350-THIS VEHICLE KEEPS LEANING ON THE RIGHT SIDE. I TOOK IT TO THE DEALERSHIP AND HAVE REPLACED SEVERAL PARTS INCLUDING SENSORS AND VALVES BUT AFTER A FEW WEEKS, IT GOES BACK TO THE SAME PROBLEM. I TOOK IT TO A LOCAL SHOP THAT SPECIALIZES ONLY ON MERCEDES BENZ AND HE'S HAVING A HARD TIME FIGURE OUT WHAT'S THE PROBLEM. I CAN'T TELL HOW MUCH MONEY I SPENT SO FAR IN THIS VEHICLE AND I CAN'T BELIEVE THAT THERE'S NO RECALLS SO FAR. NO TO MENTION THE PROBLEMS WITH THE BALANCE SHAFT AND INTAKE MANIFOLD ISSUE AS WELL AS A AIR SUSPENSION PROBLEM. THESE PROBLEMS ARE A MANUFACTURE DEFECT ESPECIALLY ON THE R350 CLASS VEHICLES. MB IS AWARE OF THESE PROBLEMS BUT THEY ARE NOT TAKING RESPONSIBILITY TO CREATE A RECALL. BELIEVE ME, I'VE SEEN SO MANY R350 VEHICLES OUT THERE, AND MOST OF THEM SEEM TO HAVE THE SAME PROBLEM. DO WE HAVE TO WAIT FOR A RECALL IN THIS VEHICLE UNTIL A FATALITY OCCURS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514753June 2, 2013
SUSPENSION
ABOUT AN HOUR INTO MY TRIP THE WARNING LIGHT CAME ON FOR ME TO STOP AND LET THE CAR RISE IT WERE TO LOW, SOMETHING SHOULD BE DONE ABOUT THE REAR SUSPENSION ON THE 2006 R- CLASS THERE IS A DEFAULT WITH THIS VEHICLE THERE NEED TO BE A RECALL ON AND IT IS VERY HARD FOR THE MECHANIC TO FINE WHAT'S WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513342May 23, 2013
ENGINE, POWER TRAIN
THE CONTACT OWNS A 2006 MERCEDES BENZ R350. REGULAR SERVICE AND MAINTENAINCE HAS BEEN PERFORMED BY THE DEALER ONLY. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE CHECK ENGINE WARNING LAMP ILLUMINATES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BALANCE SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. DTB-S-B-03.30/08I WAS SENT TO DEALERS FOR THIS KNOWN DEFECTIVE PART AND CORRECTIVE MEASURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO COVER HALF OF THE 7K REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FIIRST TIME LAMP LIT WAS AT 72,245 MILES BUT WENT OFF. LAMP CONTINUED TO LIGHT INTERMITTED BUT STAYS ON NOW MORE THAN OFF DIAGNOSIS MILEAGE WAS 73,845. THE CURRENT MILEAGE IS 75,679. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512674May 18, 2013
SUSPENSION
I HAVE A 2006 MERCEDES BENZ AND WHILE DRIVING ON THE INTERSTATE THE WARNING LIGHT WOULD COME ON TELLING ME TO STOP AND LET THE VEHICLE RISE I PULLED OVER FOR A WHILE TO LET IT RISE DRIVE ON FOR MILES THE LIGHT COMES ON AGAIN WITH THE SAME THING STOP AND LET IT RISE. ALSO WHILE THE R 350 IS PARKED AT HOME THE REAR END WILL LOWER ITSELF THERE IS SOME FLAWS WITH THE REAR END OF THE 2006 R 350. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510923May 7, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BALANCED SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000 AND THE CURRENT MILEAGE WAS 72,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510331May 1, 2013
SUSPENSION
IN OCTOBER 2012, MY 2007 R350 DASH INDICATED AIR SUSPENSION MALFUNCTION AND RIGHT REAR END LOWERED CLOSE TO TOP OF TIRE. BROUGHT TO MERCEDES DEALER IN NEW ROCHELLE, NY FOR DIAGNOSIS AND PROBLEM WAS DETERMINED TO BE A COLLAPSED SUSPENSION AIRBAG COMPONENT REQUIRING REPLACEMENT. BROUGHT VEHICLE TO MY TRUSTED AND EXPERIENCED MECHANIC WHO REPLACED RIGHT AIRBAG AND FAILED AIR COMPRESSOR WITH NEW ORIGINAL MERCEDES PARTS. IN APRIL 2013 VEHICLE DASH INDICATED AIR SUSPENSION MALFUNCTION ONCE AGAIN - THIS TIME LEFT REAR END LOWERED. MY MECHANIC REPLACED LEFT AIRBAG COMPONENT AND FAILED AIR COMPRESSOR AGAIN WITH NEW ORIGINAL MERCEDES PARTS. NOW BOTH SIDES OF REAR SUSPENSION WILL NOT FULLY ELEVATE TO THE PROPER LEVEL NO MATTER WHAT CORRECTIVE ACTION/REPAIR IS PERFORMED EVEN AFTER REPLACING LEFT AND RIGHT REAR SHOCKS. I HAVE MADE SEVERAL TELEPHONE CALLS TO MERCEDES CUSTOMER SERVICE AND MY COMPLAINTS WERE REGISTERED. THE ISSUE HAS BEEN REFERRED TO DEDICATED MERCEDES CORPORATE TROUBLESHOOTERS; HOWEVER, THEY WILL NOT ACKNOWLEDGE THAT AN ISSUE EXISTS WITH THE AIRBAG SUSPENSION SYSTEM AND WILL NOT OFFER FINANCIAL ASSISTANCE SINCE THE VEHICLE IS OUT OF WARRANTY. I HAVE A FRIEND WHO HAS A 2006 R350 AND HAS EXPERIENCED THE IDENTICAL AIR SUSPENSION PROBLEM. I HAVE ALSO MET OTHER R350 OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE. NO RECALL OR DEALER SERVICE PROGRAM HAS BEEN ISSUED ADDRESSING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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