Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10459023May 20, 2012
ENGINE
CHECK ENGINE LIGHT AND CODES FOR BALANCE SHAFT AND INTAKE. DEALER QUOTES $7000 FOR WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452935March 25, 2012
ENGINE AND ENGINE COOLING
MY ENGINE WARNING LIGHT CAME ON. I WAS TOLD THAT THE STRUT HAD GONE BAD AND THE CAM IN THE ENGINE WENT BAD. I WAS TOLD BY THE DEALERSHIP THAT IS NORMAL IN THE 06 R350 AND THEY ARE NOT SURE WHY IT HASN'T BEEN A RECALL. IM UPSET BECAUSE IM VIEWING YOUR WEBSITE AND OTHER SITES THAT ARE DESIGN FOR OTHER OWNERS WITH THE SAME VEHICLES AND THEY ARE SHOWING THE SAME PROBLEMS.. WHAT WILL IT TAKE TO GET A RECALL ON THIS BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452494March 21, 2012
ENGINE AND ENGINE COOLING
I WAS DRIVING HOME AND THE R350 JERKED AND THEN SLOWED DOWN AND WOULD NOT SHIFT GEARS, STAYED ON FIRST GEAR ALL THROUGH MY RIDE HOME. THE CAR STARTED IN THE MORNING BUT AGAIN WOULD NOT SHIFT GEARS AND NO WARNING LIGHT SHOWED ON THE DASH BOARD. I HAVE TAKEN IT TO THE DEALER SHOP WHERE I BOUGHT IT IN VA AND I AM AWAITING THE VERDICT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450805March 8, 2012
SEATS
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ R350. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, SHE BEGAN TO SMELL A BURNING ODOR. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT HER COAT WAS ON FIRE. UPON FURTHER EXAMINATION, THE CONTACT NOTICED THAT THE BACKING OF THE FRONT DRIVER'S SEAT WAS BURNED DUE TO THE SEAT WARMER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10450538March 6, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
CHECK ENGINE LIGHT CAME ON, TOOK THE CAR TO MY MECHANIC THAT WORKS ON FOREIGN CARS, HE INFORMED ME THAT MY DRIVE CAM SHAFT IS "RETARDED" BASICALLY STATING THAT MY SPROCKETS THAT HOLD THE TIMING BELT ARE WORN DOWN, I AM ALSO LOOSING COMPRESSION. I TOOK IT TO THE MERCEDES DEALERSHIP AND THEY TOLD ME THEY WILL GOODWILL THE REPAIR IF THAT IS REALLY WHAT IS WRONG WITH IT. THEY HOWEVER PROCEEDED TO TELL ME THAT YOUR CAR HAS ALMOST 100,000 MILES ON IT, SO IT MAY JUST BE THE TIMING BELT IS WORN DOWN.(THEY WILL TRY ANYTHING TO GET OUT OF THE REPAIR). THEY TOLD ME THAT THEY NEED TO CHECK THE RECORDS TO SEE WHEN THE CAR WAS SERVICED AND ALSO THAT SINCE I DID NOT PURCHASE THE CAR FROM THEM THEY DO NOT HAVE TO DO THE WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444995January 24, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2006 MERCEDES BENZ R350 STALLED IN THE MIDDLE OF A RESIDENTIAL INTERSECTION SHORTLY AFTER THE CAR WAS PURCHASED. WITHIN A SHORT PERIOD OF TIME AFTER GETTING THE CAR, WE ALSO FELT A STRONG JERKING THEN SHIFTING GEARS, BUT IT WAS DOING IT ON ITS OWN. WE TOOK IT IN AND WAS TOLD IT'S JUST LOUD. THEN WE WERE TOLD THERE WAS A RECALL. THEY WERE SUPPOSED TO FIX IT BUT IT NEVER STOPPED. THE CHECK ENGINE LIGHT CONTINUED TO COME ON. OTHER ISSUES RELATED TO THE ENGINE HAD TO BE FIXED RATHER QUICKLY. THE CAR WAS PURCHASED IN THE END OF 2005, AND HAS 88,000 MILES. OVER A YEAR AGO, THE CAR BEGAN IDLING/SHAKING REALLY BAD. I CALLED MB ROADSIDE AND WAS TOLD THAT IT WAS PROBABLY BECAUSE THE GAS CAP WASN'T PLACED BACK ON THE CAR CORRECTLY AND GAS WAS LEAKING. I HAD THE CAR CHECKED AND THERE WAS NO GAS LEAKING. THE CAR WAS TAKEN TO THE DEALERSHIP WHERE I WAS TOLD THE INTAKE MANIFOLD WAS BROKEN AND NEEDED TO BE REPLACED BEFORE ANYTHING ELSE COULD BE DIAGNOSED. THE CAR IS STILL IDLING BAD AND CHECK ENGINE LIGHT IS ON. IT IS NOW BACK AT THE DEALERSHIP IT WAS PURCHASED FROM FOR A DIAGNOSIS, WHICH I SHOULD RECEIVE TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442288January 3, 2012
SEATS
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT WHILE DRIVING 10 MPH WITH THE DRIVER SIDE HEATED SEAT WARMER ACTIVATED, THE SEAT STARTED TO BURN AND SMOKE WAS EMITTED INTO THE VEHICLE. THE CONTACT MENTIONED THAT SHE WAS ABLE TO EXTINGUISH THE FIRE BY TURNING OFF THE SEAT WARMER. THE CONTACT SUFFERED MINOR BURNS TO THE HIP AND FINGERS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED THE CONTACT THAT THEY WOULD CONTACT HER AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10440585December 20, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
REAR LIGHT MODULES (TAIL, REVERSE, BRAKE, SIGNAL) KEEPS ON FAILING. DEALER QUOTES INITIALLY $200 TO FIX/REWIRE BUT THEN GOES UP TO $800 TO REPLACE ECU. THIS IS FRUSTRATING AS THIS IS DRIVING HAZARD, OWNERS ARE LEFT WITHOUT MUCH CHOICE. I HAVE SEEN MULTIPLE COMPLAINTS OF THE SAME ISSUE SO MB SHOULD ALREADY KNOW THAT THIS PROBLEM EXISTS AND BE HONEST UPFRONT ABOUT IT. I HOPE NOBODY GETS HURT IF THE LIGHTS FAIL WHILE DRIVING THIS MODEL/BRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434300November 5, 2011
ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT CAME ON AND SOON THE CAR BEGAN TO HAVE TROUBLE STARTING. I THEN BEGAN SPUTTERING WHILE DRIVING. MERCEDES DEALER INFORMED US THAT THE BALANCE SHAFT HAD FAILED AND NEEDED TO BE REPLACED. THIS REPAIR WOULD COST CLOSE TO $6,000. I HAVE SEEN THAT THIS IS A VERY COMMON COMPLAINT, ALMOST AS IF IT IS TO BE EXPECTED. I ALSO SEE THAT THERE IS A CLASS ACTION LAWSUIT THAT WAS FILED IN 2010. THIS POSES A SAFETY PROBLEM WHEN I DRIVE MY CHILDREN, AND I CANNOT AFFORD TO PAY THE REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429152October 7, 2011
ENGINE AND ENGINE COOLING
MY 2006 R350 HAS A BALANCE SHAFT ISSUE (GOT THE CODES P0016 AND P0017) ON THE SCANNER. IT SEEMS LIKE A MANUFACTURING DEFECT. THERE ARE ONLY 41K MILES ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427236September 26, 2011
ENGINE AND ENGINE COOLING
BALANCE SHAFT PROBLEM WITH MB R350, 2006 ENGINE W272 65000 MILES DEALER DOESN'T WANT TO TAKE THE CAR IN FOR AN EXCHANGE ARGUING THIS CAR HAS POTENTIAL PROBLEM PROVEN WITH THE AMOUNT OF REPAIR DONE TO THIS KIND OF ENGINE VERY EXPENSIVE TO REPAIR ( 6 TO 7K) MERCEDES SHOULD ASSUME THE COST OF REPAIR AND ISSUE A RECALL FOR ALL M272 AND M273 ENGINES IN USA AND CANADA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420793August 20, 2011
ENGINE AND ENGINE COOLING:ENGINE
CHECK ENGINE LIGHT CAME ON. THE VEHICLE FAILED STATE INSPECTION AND WAS TAKEN TO A MERCEDES DEALER FOR DIAGNOSIS. THEY REPORT THAT THERE IS A BALANCE SHIFT PROBLEM THAT WAS RELATED TO WEAR AND TEAR. THE REPAIR COSTS 5,000.00. I FOUND ONLINE THAT THERE IS A CLASS ACTION SUIT REGARDING THIS ISSUE. I BELIEVE MERCEDES IS WELL AWARE THAT THIS ID A DEFECTIVE PART AND WILL NOT RECALL THE VEHICLE DUE TO FINANCIAL RAMIFICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420817August 20, 2011
ENGINE AND ENGINE COOLING:ENGINE
MY 2006 MERCEDES BENZ R350 WAS DIAGNOSED WITH A COUNTER BALANCE SHAFT/GEAR PROBLEM. IT HAS 85000 MILES... WHICH DOESN'T SEEM LIKE A LOT FOR A CAR THAT IS 5 YEARS OLD AND SUPPOSED TO LAST FOREVER. PLUS I HAVE MAINTAINED THE CAR WITH OIL CHANGES, TIRES, ETC AND AM THE ORIGINAL OWNER. I SEE ON LINE THAT THERE IS A CLASS ACTION SUIT PENDING . I BELIEVE A $5000 REPAIR IS WAY TOO MUCH AND THE COMPANY SHOULD TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419448August 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
GEAR GETS STRUCK IN MERCEDES-BENZ R350. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413833July 20, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MY CAR HAS ALWAYS BEEN SERVICE BY MERCEDES DEALERSHIP. I BARELY DRIVE MY R350 MERCEDES. MY CHECK ENGINE LIGHT CAME ON AND I WAS TOLD THAT MY BALANCE SHAFT AND INTAKE MANIFOLD NEEDED TO BE REPLACED. THE DEALER SAID ITS A COMMON PROBLEM THAT OCCUR WITH THE 2006 AND THEY ARE NOT SURE WHY ITS NOT A RECALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411070June 30, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN, ENGINE AND ENGINE COOLING
THE VEHICLE INDICATED CHECK ENGINE LIGHT AND THE ERROR CODE SHOWS P0016 WHICH IS SHAFT BALANCE ISSUE. THE DEALER AND MANUFACTURER WOULD NOT ATTEND TO IT DESPITE THE FACT THAT IT A KNOWN ERROR FROM FACTORY. THE ISSUE WOULD REOCCUR BECAUSE OF POOR MATERIAL AND COULD CAUSE THE CAR TO STALL WHILE IN TRAVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408550June 22, 2011
ENGINE AND ENGINE COOLING:ENGINE
MY 2007 MERCEDES R350 HAS BEEN DIAGNOSED WITH ENGINE BALANCE SHAFT PROBLEM AND THE DEALER HAS RECOMMENDED TO REPLACE BALANCE SHAFT (ENGINE BALANCE SHAFT). THE MILEAGE ON MY CAR IS 54109 MILES AND IS LESS THAN 5 YRS OLD. THE DEALER IS QUOTING $5300 + TAXES FOR THIS ISSUE. AFTER SEARCHING ON THE INTERNET, CAME ACROSS MANY MANY OTHERS WHO HAVE/HAD THE SAME ISSUE WITH VARIOUS MERCEDES MODELS SPECIFICALLY WITH ENGINES M272 AND M273. ALSO A CLASS ACTION LAWSUIT HAS BEEN FILED ON 10/5/2010 IN THE STATE OF NEW JERSEY WHOSE LINK IS HTTP://WWW.COURTHOUSENEWS.COM/2010/10/07/MERCEDES.PDF . MERCEDES HAS ALSO RELEASE INSTRUCTIONS FOR THIS SPECIFIC PROBLEM TO THE DEALER MECHANICS OF HOW TO REPAIR THIS AS IT HAS BEEN HAPPENING WITH M272 AND M273 ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407379June 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, OTHER, EQUIPMENT
I HAVE A 2007 R350 81,000 AC BLOW MOTOR WENT OUT. HAD CAR SERVICED CHECK ENGINE LIGHT CAME ON WITHIN 100 MILES. TOOK CAR BACK TO REPAIR SHOP HE SAID CAR READS IT RUNNING TOO RICH. RESET SWITCH CHECK ENGINE LIGHT CAME BACK O WITHIN 10 MILES AGAIN. CAR SEEMS TO BE PULLING ONCE I'VE SLOWED DOWN AS IF IT WANTS TO GO FASTER. MY CODES READ P21 88. HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395375April 9, 2011
POWER TRAIN
I HAVE A 2006 MERCEDES R350 THAT WE BOUGHT USED IN 2009. THE CAR NOW HAS 51,560 MILES AND THE FRONT DIFFERENTIAL IS OUT AND NEEDS REPLACED AT A COST OF 3500.00. I HAVE READ OF SEVERAL COMPLAINTS FOR THE SAME PROBLEM WITH THE SAME MILEAGE ON THE CAR. MERCEDES IS AWARE OF THE PROBLEM BUT REFUSES TO ISSUE A RECALL. I AM FIGHTING WITH THEM NOW TO JUST GET THEM TO COVER HALF THE COST. EVEN THOUGH IT IS OUT OF WARRANTY, THE PROBLEM STARTED BEFORE THE WARRANTY WAS OUT AND I CALLED THE DEALER. THEY INFORMED ME THAT THE WARRANTY RAN OUT ON FRIDAY AND I CALLED ON MONDAY SO THERE WAS NOTHING THEY COULD DO FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386797March 8, 2011
VISIBILITY, EXTERIOR LIGHTING
DRIVING THROUGH SNOW STORM IN NEW HAMPSHIRE WHICH TURNED INTO HEAVY RAIN IN MA. APPROX. 3-4 HOURS INTO TRIP DRIVING CAREFULLY THROUGH WINTER STORM LIKE CONDITIONS ON MASS PIKE IN LEFT LANE AND WINDSHIELD WIPERS STOPPED WORKING, BLINKERS STOPPED WORKING, HAZARDS STOPPED WORKING COULDN'T GET OVER SAFELY DON'T THINK BRAKES OR ACCELERATION WORKING BUT COULD STEER SO FRIGHTENED AND COULDN'T SEE AHEAD SINCE HEAVY RAIN - GOT TO SHOULDER BY USING OUTSIDE PASSENGER SIDE MIRROR AND TURNED CAR INTO THE SIDE OF THE ROAD TO STOP IT, DON'T THINK BRAKES WORKING SINCE WE KIND OF CRASHED STOPPED BUT DIDN'T HAVE TIME TO REALLY TEST ANYTHING CAREFULLY SINCE JUST THINKING ABOUT MY 2 KIDS IN THE BACK OF CAR. ONCE CAR STOPPED COULDN'T GET OUT SINCE DOOR LOCKS WOULD NOT OPEN. TERRIFIED IT WAS ELECTRICAL AND WE WERE TRAPPED INSIDE. CALLED 911 AND OFFICER ASKED ME WHERE IWAS AND I DIDN'T KNOW AND WAS SO PANICKED THINKING TRAPPED INSIDE CAR. OFFICER YELLED AT ME TO LOOK FOR SIGN SO HE COULD SEND HELP AND I WENT OVER TO PASSENGER FRONT SEAT SIDE TO LOOK OUT AND LUCKILY THAT DOOR OPENED MANUALLY. CAR IS A MERCEDES BENZ R CLASS I THINK IT IS A 2009 OR 2008, I CAN CHECK. CAR IS IN SHOP, DEALER SAID IT WAS BATTERY BUT I DON'T THINK SO SINCE SCREEN FOR NAVIGATION WAS ON BRIGHTLY LIT UP WHICH WOULDN'T BE IF BATTERY DIED. VERY SCARY, VERY DANGEROUS, VERY LUCKY WE WERE NOT KILLED. STILL NOT SURE HOW ON EARTH WE GOT OVER TO THE SIDE WITHOUT CAUSING AN ACCIDENT OR BEING HIT I COULD NOT SEE ANYTHING AT ALL OUT FRONT WINDOW AND COULD NOT SIGNAL TROUBLE OR CHANGING LANES AND COULD NOT STOP. I COULD STEER WHICH IS HOW I GOT OVER. MAYBE I COULD BRAKE, HONESTLY NOT SURE JUST KNOW WE HIT GRASS VERY HARD UPON STOPPING. CAR WAS IN CONTROL OF ME -- TOO ELECTRONIC AND NO WARNING OR AUTOMATIC HAZARDS (UNLESS THEY WENT ON AND I COULDN'T SEE THEM BUT THEY WERE NOT ON WHEN TOW TRUCK ARRIVED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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