Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10659800November 20, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THE AUTOMATIC SUSPENSION ON THE VEHICLE WAS UNEVEN. ALSO, THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE OF THE VEHICLE WAS HIGHER THAN THE DRIVERS SIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659115November 18, 2014
SUSPENSION
THE REAR SUSPENSION BEGAN TO PRODUCE A HISSING NOISE UPON PARKING. THE NEXT TIME WHILE DRIVING A LOUD RELEASE OF AIR WAS HEARD COMING FROM THE REAR PASSENGER SIDE AND THE REAR END OF THE CAR SLAMMED TO THE GROUND. NOW I HAVE TO HAVE THE REAR SUSPENSION REPLACED. THIS SUDDEN FAILURE AT HIGHWAY SPEEDS, ESPECIALLY IN UNFAVORABLE WEATHER CONDITIONS, COULD RESULT IN A SERIOUS ACCIDENT. REPORTS OF PROBLEMS WITH THE AIRMATIC SYSTEM ARE ABUNDANT AND NOT JUST ISOLATED TO MY AND YEAR OF CAR. IN FACT MB IS CURRENTLY IN A CLASS ACTION LITIGATION REGARDING THE AIRMATIC SUSPENSION IN THEIR GL LINE OF CARS. I BELIEVE THE PROBLEM TO BE SYSTEMIC AND SHOULD BE RESOLVED BY MB TO HELP ASSURE THE SAFETY OF THOSE THAT DRIVE THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649085October 21, 2014
ENGINE
ENGINE BALANCE SHAFT WEARS EXCESSIVELY TO THE POINT WHERE SOME TEETH ARE ALMOST GONE. CAUSES CHECK ENGINE LIGHT TO COME ON AND EXCESSIVE KNOCKING AS AFFECTS IGNITION TIMING. REPAIR IS EXTREMELY EXPENSIVE AS IT REQUIRES TAKING THE ENGINE OUT. IF LEFT UNFIXED IT MAY STALL THE ENGINE DURING DRIVING AND BE A SAFETY HAZARD. RESEARCH ON THE ISSUE ONLINE SHOWS POTENTIALLY THIS ISSUE AFFECTING A LARGE NUMBER OF VEHICLES USING THE SAME ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648700October 19, 2014
AIR BAGS, SUSPENSION
I HAD JUST ARRIVED AT CHURCH AND NOTICED THE CAR LEANING TO THE RIGHT SIDE. I IGNORED IT AT FIRST THINKING MAYBE THE DRIVEWAY WAS UNEVEN. WHEN I GOT READY TO LEAVE MY BOYFRIEND POINTED IT OUT TO ME THAT THE TRUCK WAS LEANING TO THE RIGHT. I TOOK IT TO A SHOP TO BE CHECKED OUT AND THEY COULDN'T FIGURE IT OUT. THERE WAS NO MESSAGE REGARDING ANYTHING ON THE MESSAGE BOARD EXCEPT SERVICE C WAS SO MANY MILES OVERDUE. CALLED MERCEDES AND THEY TOLD ME REAR AIR BAG. COST WOULD BE AROUND $1600. CANT UNDERSTAND WHY THE DEALER WOULD NOT PUT A RECALL FIR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648566October 18, 2014
AIR BAGS
DRIVERS SIDE REAR AIR BAG CONSTANTLY LOSING AIR PRESSURE. NO WARNING LIGHT, BOTH WHILE PARKED AND WHILE DRIVING. FENDER NEARLY TOUCHES THE TIRE, VEHICLE LEANS AND BECOMES UNSTABLE. NO VISUAL EVIDENCE OF CRACKED OR DETERIORATION . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639450September 26, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ R350. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, IT WAS LEANING TO THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE STRUT AND THE AIR SPRING FOR THE PASSENGER SIDE AND SUSPENSION KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616717July 28, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ R350. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY LEANED TO THE LEFT. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR INSPECTION, WHO LOCATED THE FAILURE AT THE AIR SUSPENSIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 43,000. UPDATED 09/05/14*LJ UPDATED 12/3/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599219June 18, 2014
SUSPENSION
REAR AIR SUSPENSION HAS REQUIRED REPLACEMENT 3TIMES IN THE LAST TWENTY FOUR MONTHS. BOTH SIDES IN REAR OF VEHICLE HAVE BEEN REPLACED. NOW LOOKING AT 4TH REPLACEMENT. I CONTINUE TO SEE INCIDENTS ON WEBSITE BUT MERCEDES IS DOING NOTHING ABOUT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593098May 21, 2014
SEAT BELTS, AIR BAGS
THE SRS LIGHT COME AND GOES WHILE DRIVING, THERE IS A LOT OF COMPLAIN ABOUT THE SAME SIMILAR PROBLEMS ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592047May 16, 2014
POWER TRAIN
BALANCE SHAFT DETERIORATING EVENTUALLY CAUSING ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586424May 4, 2014
SEATS
I WAS DRIVING MY CAR HOME FROM CHURCH, WHILE PULLING UP AT WALGREENS I SAW SMOKE AND FELT A BURN ON MY SKIN...LOOK DOWN AND THERE WE'RE SMOKE COMING OUT MY SEAT THROUGH THE LEATHER. TURNED OFF THE CAR AND IT COOLED THE SMOKE.. WAITED A WHILE AND TURNED CAR ON AGAIN BUT THE SMOKE DIDN'T RETURN. SCARED TO DRIVE CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10579554April 14, 2014
ENGINE
TL*THE CONTACT OWNS A 2012 MERCEDES BENZ E350. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC THAT DETECTED SLUDGE IN THE ENGINE. THE ENGINE WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO SPORADICALLY STALL. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567938March 8, 2014
SUSPENSION
PARKED AND VEHICLE PRECEDED TO LEAN TO THE REAR LEFT PASSENGER SIDE. IT'S VERY LOW AND IS NOT DRIVABLE. NO WARNINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563200February 6, 2014
SUSPENSION
CAME OUTSIDE CAR IS LEANING TO THE DRIVERS SIDE.TOOK TO THE SHOP THEY SAID IT WAS THE SUSPENSION SENSOR, REPLACED IT. 2 WEEKS LATER, CAR IS LEANING AGAIN. REPAIR SHOP SAYS ITS THE SUSPENSION SENSOR IN THE REAR. 2 MONTHS LATER CAR IS LEANING AGAIN ON THE EXACT SAME SIDE. THERE HAS TO BE A FAULTY PART IN THIS CAR OR A RECALL IS NEEDED. THIS SHOULD NOT BE HAPPENING AGAIN AND AGAIN ESPECIALLY AFTER REPAIRS ARE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561838January 28, 2014
SUSPENSION, AIR BAGS, ENGINE
THE CAR RISES UP ON ONE SIDE WHEN PUT THRUST HE COMPUTER NO ERROR CODE COMES UP . AFTER A DAY OR SO SITTING IN THE GARAGE GETS BACK TO NORMAL. GOT IT CHECKED BY MECHANIC NO LEAKS . THEN HAPPENED AGAIN THEY RESET THE COMPUTER CHARGED ME . HAPPENED ONCE AGAIN THIS TIME THEY CHANGED THE COMPUTER AND THE CAR SHOWED AIRBAG LEAKING. CAR IS OUT OF WARRANTY . LOOKED UP ON LINE MOSTLY EVERYONE WHO OWNS THIS CAR HAS THIS PROBLEM. THIS CAR HAS LOT OF ISSUES. IT STOPPED IN MIDDLE OF ROAD ON HIGH WAY I WAS LUCKILY SAVED BUT THEY SAID A SHAFT RING BROKE IN THE ENGINE I HAD TO PAY $2000.00 DOLLARS . MERCEDES SHOULD RECALL R 350 FOR SUSPENSION LEAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559859January 14, 2014
POWER TRAIN, ELECTRICAL SYSTEM
I PULLED INTO MY DRIVEWAY AND UNDER THE COVERED PORTICO AND PLACED MY CAR IN "PARK" WITH THE ENGINE RUNNING AND THE DRIVER'S SIDE DOOR OPEN.I GOT OUT OF THE CAR AND WENT TO CHECK SOMETHING AT MY FRONT DOOR WHICH WAS FORWARD AND TO THE LEFT OF THE PARKED CAR BEFORE PROCEEDING TO OPEN THE GATE ACROSS OUR DRIVEWAY.THE GATE IS AT THE END OF AN 11 FOOT LONG BRICK EXTERIOR HOUSE WALL ON THE LEFT OF THE DRIVEWAY.I NOTICED THE CAR MOVING AND ON IMPULSE TRIED TO ENTER THE CAR TO STOP IT.I GOT MY RIGHT LEG IN THE DOOR JUST BEFORE THE DOOR HIT A CONCRETE PLANTER TO THE RIGHT OF THE FRONT DOOR AND SHUT ON MY LEG MID-THIGH.THE DOOR THEN HIT THE EXTERIOR WALL OF THE HOUSE AND MY LEG WAS CLAMPED IN.I FLATTENED MY BODY AS CLOSE TO THE CAR AS POSSIBLE IN AN ATTEMPT TO AVOID BEING CRUSHED.THE CAR CONTINUED TO MOVE SCRAPING THE DOOR AND MY FRONT BODY ALONG THE BRICK WALL.WHEN THE CAR REACHED THE CLOSED GATE IT PUSHED IT OPEN.ONCE THE DOOR WAS PAST THE HOUSE WALL, IT OPENED AND FREED ME.THE CAR THEN CONTINUED TO DRIVE FORWARD TO THE BACK YARD AND CRASHED INTO A RETAINING WALL.IN THE UNLIKELY EVENT I DID NOT GET THE CAR IN "PARK" THIS CAR HAS A SAFETY FEATURE WHEREIN THE CAR IS AUTOMATICALLY THROWN INTO "PARK" SHOULD THE DRIVER'S DOOR OPEN UNDER A CERTAIN SPEED.IF THE DRIVER'S DOOR IS OPEN AND YOU TRY TO PUT THE CAR IN "DRIVE" RED WARNING LIGHTS COME ON THE DASH BOARD.I HAVE TRIED TO RECREATE THESE EVENTS AND CANNOT UNDERSTAND WHY THE CAR WAS MOVING ON ITS OWN. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10557401December 27, 2013
SUSPENSION
REAR SUSPENSION HAS FAILED. AFTER VIEWING NUMEROUS OF SITES THIS SEEMS TO BE A MAJOR PROBLEM.MERCEDES HAS NOT RECALLED THIS PROBLEM AND IT SHOULD.CAR LOWERS TO THE GROUND AND THERE IS NO WARNING WHEN THIS HAPPENS. CHANGES THE CONTROL OF THE STEERING AND COULD CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554713December 3, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. THE CONTACT DISCOVERED THAT THE REAR TAILGATE AREA WAS BURNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE PROBLEM. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10554050November 28, 2013
POWER TRAIN
TRANSMISSION GOES INTO LIMP MODE AFTER SLOWING DOWN ON TO NEAR ZERO ON AN INTERSTATE HIGHWAY. THE RESULT IS THE CAR WILL NOT SHIFT DOWN INTO LOWER GEAR AND THUS WILL NOT ACCELERATE. CAR MUST BE TURNED OFF AND RE-STARTED ON INTERSTATE HIGHWAY IN TRAFFIC IN ORDER TO MAKE THE CAR OPERATE OR ABLE TO MOVE FORWARD. NEEDLESS TO SAY, STOPPING AND RE-STARTING A CAR ON THE INTERSTATE IS AN OBVIOUS SAFETY ISSUE... PARTICULARLY WHEN TRAPPED IN THE FAST LANE WITH NO WAY TO CROSS MULTIPLE LANES OF TRAFFIC TO GET TO THE SHOULDER (BECAUSE CAR WILL NOT ACCELERATE AND CANNOT MERGE INTO 70 MPH TRAFFIC TO CROSS). AS THIS IS A VERY COMMON PROBLEM THAT MERCEDES HAS ON SEVERAL PLATFORMS THAT SHARE THE 7-G TRONIC TRANSMISSION, I WOULD THINK THAT MERCEDES MUST ACKNOWLEDGE THE PROBLEM AS THERE IS NO WARNING THAT IT WILL HAPPEN AND WHEN IT DOES IT CAN EASILY PRESENT A VERY DANGEROUS SITUATION. A QUICK SEARCH OF 722.9 TRANSMISSION WILL SHOW HOW COMMON-PLACE THE ISSUE IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550697November 3, 2013
ENGINE
MY ENGINE LIGHT CAME ON AND MY CAR BEGAN TO IDLE REALLY HIGH WHEN PARKED OR AT A STOP IN OCTOBER. I WENT TO TWO MERCEDES DEALERS TO CHECK ON THE ISSUE. THE SECOND MERCEDES DEALER/SERVICE CENTER VALIDATED THE FIRST, EXPLAINING IT WAS THE ENGINE BALANCE CRANKSHAFT THAT WAS LOOSE IN THE ENGINE AND IT WOULD COST $6000 TO FIX. I BEGAN TO LOOK ON THE INTERNET TO SEE IF ANY RECALLS OR ISSUES LIKE MINE HAVE OCCURRED WITH OTHERS AND I FOUND I WAS NOT ALONE AND A CLASS ACTION LAWSUIT HAD BEEN FILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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