Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10587817May 12, 2014
FUEL SYSTEM, GASOLINE
WE OWN A 2005 E350 MERCEDES WITH ONLY 83,000 MILES ON THE CAR. WE ARE THE ORIGINAL OWNERS AND HAVE MAINTAINED THE CAR FOR THE ENTIRE TIME WE HAVE OWNED IT. A MONTH AGO WE NOTICED A SMELL IN THE GARAGE AFTER FILLING THE CAR WITH GAS. IT CONTINUED TO GET WORSE AFTER FILLING THE TANK SO WE TOOK THE CAR INTO MERCEDES OF CINTI ON MONTGOMERY ROAD ON APRIL 2, 2014. (THIS IS WHERE OUR CAR HAS BEEN SERVICED SINCE WE BOUGHT IT) THEY FLIPPED UP THE BACK SEAT AND PULLED UP THE BLACK LINER AND WE COULD SEE THAT THERE WAS GAS IN THE CAR. THAT WAS SCARY TO ACTUALLY SEE GAS WAS MOVING AROUND INSIDE OUR CAR JUST UNDER WHERE PEOPLE WOULD BE SEATED. MERCEDES SAID IT WAS DUE TO A LEAK AT THE TOP OF THE TANK. IN TOTAL, WE PAID $2073.21 TO REPAIR IT. WE PICKED UP THE CAR ON APRIL 4, 2014. WE THEN GOOGLED MERCEDES GAS LEAKS AND FOUND THERE WAS A ASSOCIATED PRESS ARTICLE ON THIS IN MARCH 2013, OTHER BLOGS AND YOUR ARTICLE. MY HUSBAND CALLED THE DEALER AND TOLD HIM ABOUT THESE ARTICLES. MY HUSBAND WAS REFERRED TO A CORPORATE MAN AT MERCEDES, WHOSE NAME WAS SIMON. AFTER GOING BACK AND FORTH, THEY SENT US A CHECK FOR $1,573.21, THUS WE STILL HAD TO PAY $500 FOR THE FAULTY TANK. WE WANTED OUR GAS LEAK TO BE INCLUDED IN YOUR INVESTIGATION. WE FEEL THIS SHOULD HAVE BEEN A RECALL AND IT SHOULD HAVE BEEN FIXED AT NO CHARGE TO US. I KNOW MERCEDES IS AWARE OF THE PROBLEM BECAUSE THEY HIRED A LAW FIRM TO DEFEND THEM. I THOUGHT IT WAS ODD THAT THE STATEMENT BY THE MERCEDES ATTORNEY DOES NOT DENY THE PROBLEM. THEY ACTUALLY ADMIT IT EXISTS BUT SAY IT IS NOT A SAFETY HAZARD. GAS LEAK NOT A PROBLEM, GO FIGURE. ...UPDATED 09-05-14 *BF UPDATED 09/15/2014 *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587844May 12, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE STOPPED AT A TRAFFIC STOP LIGHT. THE VEHICLE WOULD NOT IMMEDIATELY RESPOND AFTER DEPRESSING THE ACCELERATOR PEDAL BUT WOULD SUDDENLY ACCELERATE FORWARD. ADDITIONALLY, THE CONTACT INDICATED THAT THE FAILURE SPORADICALLY OCCURRED WHEN THE VEHICLE WAS IN REVERSE. THE BACKUP CAMERA HAD ALSO BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 08/18/14*LJ THE CONSUMER STATED THE DEALER DROVE AND INSPECTED THE CAR. THE ACCELERATION WAS FELT BUT, DID NOT PROGRAM TO THE VEHICLE'S COMPUTER. UPDATED 09/5/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587944May 12, 2014
VEHICLE SPEED CONTROL
MY 2013 MERCEDES E350 W4 EXHIBITED VERY HIGH ENGINE REVVING FOLLOWED BY HIGH ACCELERATION WHICH COULD ONLY BE CONTROLLED BY ACTIVATING THE PARKING BRAKE. THIS IS THE SECOND DANGEROUS INCIDENT THAT HAS OCCURRED WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587171May 8, 2014
SUSPENSION, FUEL SYSTEM, GASOLINE
STARTED SMELLING FUEL HAD 1/2 TANK AND THOUGHT SOMETHING WAS WRONG SO I STOPPED TO FILL TANK. SMELL WAS SO STRONG AFTER TANK WAS FULL I COULDN'T BREATHE AND DIDN'T LEAVE STATION FOR OVER AN HOUR. I THOUGHT CAR MIGHT EXPLODE. I FINALLY FOUND ISSUE CAUSE ON A FORUM BAD FUEL SENDERS. I CANT BELIEVE MERCEDES TOLD ME ITS NOT COVERED UNDER EMISSION WARRANTY. IM THINKING OF SUING THEM BECAUSE I KNOW THAT THE EMISSIONS WARRANTY IS NOT EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586993May 7, 2014
TIRES
TIRE EXHIBITS CHOPPINESS. WHILE OPERATING VEHICLE STEERING WHEEL ROCKS. CAR DEALER SAID IT IS A SIGN OF A CHEAP TIRE. HE SUGGESTED REPLACING IT WITH A BETTER TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587104May 7, 2014
FUEL SYSTEM, GASOLINE
STRONG SMELL OF GASOLINE OCCURS AFTER FILLING THE FUEL TANK. THIS PERSISTS UNTIL THE CAR IS DRIVEN APPROXIMATELY 50 MILES. DEALER SUGGESTS THAT THIS MAY BE A RESULT OF FUEL TANK LEAKS OR BAD SENDERS AND IS QUOTING AS MUCH AS $3000 FOR REPLACEMENT OF THE FUEL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585900May 6, 2014
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
2004 MERCEDES BENZ E 350. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS. *SMD BOTH FUEL SENDING UNITS WERE LEAKING OIL, THE REAR SEAT CUSHION AND INSULATION WERE SOAKED IN FUEL, AND THE SPARK PLUGS NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586810May 6, 2014
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE RIGHT REAR TAIL LIGHT IS OUT DO TO BAD ORIGINAL ELECTRIC WIRING AND CONNECTORS. THE PROBLEM IS COMMON AND WIDELY KNOWN AND THEY'VE RECALLED FOR C-CLASS BUT NOT FOR E-CLASS. BRAKE LIGHT WON'T FUNCTION BECAUSE CONNECTOR HAS MELTED. POTENTIAL FIRE WAITING TO HAPPEN NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586485May 5, 2014
ENGINE, FUEL SYSTEM, GASOLINE
AFTER REFUELING, I NOTICED A STRONG ODOR OF GASOLINE IN THE GARAGE WHERE I PARK MY CAR. AFTER DRIVING THE VEHICLE A FEW MILES AND PARKING IN THE GARAGE, THE ODOR WAS NO LONGER THERE. I STARTED NOTICING A PATTERN THAT WHENEVER I REFUELED THE VEHICLE, THERE WAS A STRONG ODOR OF GASOLINE IN THE GARAGE THAT DISSIPATED ONCE THE VEHICLE WAS DRIVEN A FEW MILES. RIGHT AFTER I STARTED NOTICING THE GAS SMELL, THE VEHICLE CHECK ENGINE LIGHT CAME ON. I RECENTLY HAD THE VEHICLE CHECKED BY AN AUTHORIZED MERCEDES BENZ SERVICE CENTER WHO STATED GAS TANK HAS CRACK AT THE TOP AND IS LEAKING FUEL. THE ENTIRE TANK AND ALL THE COMPONENTS WILL NEED TO BE REPLACED AT $3,000. I MENTIONED THAT THERE ARE A LOT OF OTHER VEHICLES WITH THIS PROBLEM AND A COUPLE OF CLASS ACTION LAWSUITS AND IT APPEARS THAT THE VEHICLE'S GAS TANK IS DEFECTIVE. THE SERVICE TECHNICIAN REFUSED TO REPAIR THE COMPONENTS UNDER ANY CAMPAIGN OR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586283May 2, 2014
FUEL SYSTEM, GASOLINE
AFTER FILLING FUEL TANK, STRONG GASOLINE SMELL INSIDE CABIN OF CAR, LOCAL DEALER SAID FUEL PUMP AND SENDER NEED REPLACING AND MAYBE FUEL TANK IF PUMP REPLACEMENT DOES NOT SOLVE PROBLEM. FUEL IS LEAKING AND POOLING ON TOP OF FUEL PUMP ACCESS PANEL JUST UNDERNEATH REAR SEAT. THIS SOUNDS LIKE A DANGEROUS SITUATION. ANY REASONABLE PERSON WOULD NOT CONSIDER THIS NORMAL WEAR AND TEAR OF MOVING PARTS AND, IN MY OPINION SHOULD BE WORTHY OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585675April 30, 2014
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE "RISK OF ROLLING AWAY, NOT IN PARK" WARNING MESSAGE DISPLAYED. ADDITIONALLY, THE DASHBOARD DISPLAY SCREEN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 10,500. UPDATED 6/18/14*CN THE CONSUMER STATED SHE EXPERIENCED ACCELERATIONS PROBLEMS WITH THE VEHICLE. THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 06/24/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585251April 28, 2014
FUEL SYSTEM, GASOLINE
AS A LOYAL MERCEDES BENZ CUSTOMER FOR YEARS IT PAINS ME TO WRITE THIS LETTER. I AM SHOCKED TO SEE A CLASS ACTION LAWSUIT AGAINST MBNA AND HAVE PERSONALLY HAD TWO FUEL CELL ISSUES IN TWO SEPARATE AMG CARS 6 YEARS APART. IT DOESN'T MATTER THAT MY EXTENDED WARRANTY COVERED THE COST BEFORE AND THIS TIME. IT SICKENS ME THAT MBNA REFUSES TO ACKNOWLEDGE THAT THIS IS A DEFECT IN THE DESIGN AND PRODUCTS UTILIZED IN THESE AMG VEHICLES YET THE DESIGN WAS CHANGED. CUSTOMERS ARE NOT TOLD THAT THIS IS A FLAW THAT HAPPENS ON MANY OF THE AMG INSTEAD THEY ARE TREATED AS IF EACH ARE UNIQUE CASES. SHAME ON MBNA FOR TREATING SUCH LOYAL CUSTOMERS WITH SUCH DISREGARD AND NOT ADMITTING TO THE PUBLIC THAT THIS IS A LIMITATION THAT CONSUMERS AND INSURANCE COMPANIES SHOULD BE AWARE OF FOR THEIR SAFETY. IT PERSONALLY PLACED MY FAMILY IN HARMS WAY THIS PAST WEEKEND DURING A TRIP TO NAPLES FL. I THINK EACH EXECUTIVE OF MBNA SHOULD BE FORCED TO DRIVE THEIR FAMILY WITH THIS ISSUES SO THEY BETTER UNDERSTAND HOW WE FEEL. FOR A COMPANY SO FOCUSED ON SAFETY...THEY ARE DROPPING THE BALL FOR THOUSANDS OF CONSUMERS AND HIDING THE TRUTH. RESPECTFULLY I DEMAND THAT MBNA BE HELD DIRECTLY ACCOUNTABLE FOR THIS DEFECT AND ADMIT THE ISSUE TO ALL AMG OWNERS 2003-2009. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585252April 28, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E55. THE CONTACT STATED THAT HE NOTICED A STRONG GASOLINE ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE FUEL PUMP WAS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE RIGHT REAR SENDING UNIT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,147 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 06/10/14*LJ UPDATED 8/23/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585255April 28, 2014
FUEL SYSTEM, GASOLINE
AS A LOYAL MERCEDES BENZ CUSTOMER FOR YEARS IT PAINS ME TO WRITE THIS LETTER. I AM SHOCKED TO SEE A CLASS ACTION LAWSUIT AGAINST MBNA AND HAVE PERSONALLY HAD TWO FUEL CELL ISSUES IN TWO SEPARATE AMG CARS 6 YEARS APART. IT DOESN'T MATTER THAT MY EXTENDED WARRANTY COVERED THE COST BEFORE AND THIS TIME. IT SICKENS ME THAT MBNA REFUSES TO ACKNOWLEDGE THAT THIS IS A DEFECT IN THE DESIGN AND PRODUCTS UTILIZED IN THESE AMG VEHICLES YET THE DESIGN WAS CHANGED. CUSTOMERS ARE NOT TOLD THAT THIS IS A FLAW THAT HAPPENS ON MANY OF THE AMG INSTEAD THEY ARE TREATED AS IF EACH ARE UNIQUE CASES. SHAME ON MBNA FOR TREATING SUCH LOYAL CUSTOMERS WITH SUCH DISREGARD AND NOT ADMITTING TO THE PUBLIC THAT THIS IS A LIMITATION THAT CONSUMERS AND INSURANCE COMPANIES SHOULD BE AWARE OF FOR THEIR SAFETY. IT PERSONALLY PLACED MY FAMILY IN HARMS WAY THIS PAST WEEKEND DURING A TRIP TO NAPLES FL. I THINK EACH EXECUTIVE OF MBNA SHOULD BE FORCED TO DRIVE THEIR FAMILY WITH THIS ISSUES SO THEY BETTER UNDERSTAND HOW WE FEEL. FOR A COMPANY SO FOCUSED ON SAFETY...THEY ARE DROPPING THE BALL FOR THOUSANDS OF CONSUMERS AND HIDING THE TRUTH. RESPECTFULLY I DEMAND THAT MBNA BE HELD DIRECTLY ACCOUNTABLE FOR THIS DEFECT AND ADMIT THE ISSUE TO ALL AMG OWNERS 2003-2009. I HAVE PICTURES OF THE MOST RECENT DEFECT AND THE WORK ORDERS FROM THE ORIGINAL.... *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585027April 26, 2014
ENGINE, POWER TRAIN
WHILE DRIVING ON AN EXPRESS WAY IN DALLAS, TEXAS MY GPS MADE AN ERROR CONCERNING AN EXIT AND I WAS REQUIRED TO DIVERT QUICKLY TO THE LEFT TO MAKE EXIT LANE .TIME WAS 6:00 PM ,HEAVY TRAFFIC CONDITIONS AND ROAD AND WEATHER CONDITIONS WERE EXCELLENT AND DRY. MY MERCEDES PRE ACTIVATED A SKID MODE AND THERE WAS APPROXIMATELY A 70% CUT BACK IN ENGINE POWER .A YELLOW ENGINE LIGHT CAME ON AND SKID MODE CAME ON OPERATOR SCREEN BUT THERE WAS NO SKIDDING TAKING PLACE. I WAS HELPLESS WITH NO POWER TO KEEP UP WITH THE 50-60 MPH TRAFFIC WHILE TRYING TO GET INTO LANE .CONSEQUENTLY A SEMI TRACTOR STRUCK MY LEFT REAR FENDER /BUMPER CAUSING DAMAGE TO MY MERCEDES. THERE WAS NO DAMAGE TO THE TRACTOR. ACCORDING TO MERCEDES THE VEHICLE WAS SUPPOSED TO DO THIS AS A SAFETY FEATURE. IF THIS IS TRUE THEN THEY ACTUALLY IN MY OPINION WHILE DEVELOPING SAFETY FEATURES CREATED ANOTHER UN SAFE CONDITION WHERE AS THE SEMI COULD HAVE RUN OVER MY WIFE AND I KILLING US BOTH. THIS WAS TRULY A NEAR MISS AND WE ARE VERY MUCH CONCERNED ABOUT IT HAPPENING AGAIN TO US OR SOME ONE ELSE, RESULTING IN A FATAL ACCIDENT, NOT JUST A FENDER BENDER. MERCEDES IS IN DENIAL CONCERNING ANY UN SAFE CONDITION AND REFUSED TO TAKE ANY RESPONSIBILITY FOR ANY DAMAGE THAT THIS CAR CAUSED. PLEASE REVIEW THIS VEHICLE FOR POSSIBLE CALL BACK BEFORE SOME ONE DOES GET SERIOUSLY INJURED. PERHAPS SKID MODE OR TRACTION CONTROL MAY BE HELPFUL BUT ENGINE CUT BACK AND POWER LOSS NEEDS TO BE LEFT TO THE OPERATOR NOT THE VEHICLE CONTROLLING IT'S SELF. YOUR HELP WOULD BE GRACIOUSLY APPRECIATED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10584622April 24, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT WHILE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FUEL LINE WAS CRACKED AND THERE WAS A FUEL LEAK ON THE DRIVER'S SIDE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,089.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584476April 23, 2014
FUEL/PROPULSION SYSTEM
FUEL LEAKS AND STRONG ODOR OF GASOLINE BOTH INSIDE AND OUTSIDE OF THEIR VEHICLE PARTICULARLY AFTER REFUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584241April 22, 2014
FUEL SYSTEM, GASOLINE
FILLED GAS TANK AND PARKED CAR IN GARAGE. THE NEXT MORNING THERE WAS A STRONG ODOR OF GASOLINE IN THE GARAGE. LOOKED INTO PROBLEM AND FOUND A PROBLEM WITH THE GAS SENSING UNIT ON THE LEFT SIDE UNDER THE REAR SEAT. FOUND THE LARGE NUT LOOSE AND TIGHTENED. FILLED GAS TANK AGAIN ON 4/21/14 AFTER PARTIALLY FILLING IN THE INTERIM. THE NEXT MORNING THE GARAGE HAD A GASOLINE ODOR. REMOVED SEAT AND FOUND THE ENTIRE AREA WAS FILLED WITH GASOLINE, PROBABLY ABOUT 100 CC. REMOVED GASOLINE AND DROVE 50 MILES. RETURNED CAR TO GARAGE. AFTER FOUR HOURS GASOLINE ODOR IS IN GARAGE AND THE SENSING UNIT IS DAMP WITH GASOLINE. CALLED MERCEDES DEALER AND SET AN INSPECTION DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583679April 19, 2014
FUEL SYSTEM, GASOLINE
AFTER FILLING UP MY GAS TANK, FOR THE FIRST TIME AFTER BUYING MY USED CAR, I SMELLED GAS IN THE INTERIOR OF THE CAR. ONCE HOME, I COULD SMELL GAS OUTSIDE OF THE CAR ON THE DRIVER'S SIDE. I RESEARCHED THIS ONLINE AND CAME TO FIND OUT EITHER THE SENDING UNIT OR GAS TANK WAS FAULTY WITH THIS GROUP OF MERCEDES. I REMOVED THE REAR SEAT, THEN REMOVED THE COVER PLATE OVER THE FUEL SENDING UNIT ONLY TO FIND ABOUT 5-6 CUPS OF GASOLINE SITTING ON TOP OF THE GAS TANK. I TRIED TO SOAK UP THIS GAS WITH RAGS, BUT THE VOLUME WAS TOO GREAT, SO I USED A SHOPVAC TO REMOVE THE LAKE OF GAS SITTING ON TOP OF THE TANK, RIGHT BENEATH THE REAR SEAT. I BOUGHT THIS CAR BECAUSE I THOUGHT IT WOULD BE SAFE FOR MY CHILD; I GUESS I WAS WRONG WHEN I FURTHER READ THAT MERCEDES IS DOING NOTHING ABOUT THIS PROBLEM AND THE NHTSA HAS BEEN DRAGGING IT'S FEET FOR 3 YEARS ON THIS MATTER. WOULD YOU FEEL SAFE DRIVING MY CAR, WITH YOUR SON OR DAUGHTER IN THE REAR SEAT, ONLY TO BE REAR ENDED ON THE HIGHWAY BY A TRUCK? I AM GOING TO GUESS THAT YOU WOULD SAY NO, AND THAT YOU WOULD FEAR FOR YOUR CHILD BEING BURNED ALIVE. PLEASE TAKE ACTION ON THIS MATTER NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583067April 16, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, A STRONG OF ODOR FUEL EMITTED INSIDE OF THE VEHICLE. ADDITIONALLY, FUEL LEAKED ONTO THE GROUND CONTINUOUSLY. THE FAILURE OCCURRED AFTER REFUELING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE FUEL TANK WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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