Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10621476August 11, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. WHILE FILLING UP THE VEHICLE WITH FUEL, THE CONTACT SMELLED FUEL INSIDE THE CABIN AND OUTSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 53,000. UPDATED 02/10/15*LJ UPDATED 10/6/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621559August 11, 2014
SUSPENSION
FRONT TIRES WORE OUT ON THE INSIDE PREMATURELY. DEALER ( KEYES MERC.) WAS UNABLE TO ALIGN THE FRONT SUSPENSION. I WAS TOLD THAT THE SUSPENSION HAD DROPPED, DUE TO GRAVITY, AND THAT THEY WOULD HAVE TO PLACE SHIMS TO PROP UP THE FRONT END. MERC CUSTOMER RELATIONS WAS UNABLE TO PROVIDE ME WITH A REASONABLE ENGINEERING EXPLANATION AND UNWILLING TO RECTIFY THE SITUATION. THE SHIMS WERE PLACED AND THE CAR STILL PULLS TO THE RIGHT.MY MAIN CONCERN IS THE SAFETY OF MY FAMILY IN THE EVENT OF A SUSPENSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621222August 10, 2014
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
I SMELLED GAS INSIDE THE CABIN WHEN I OPENED THE DOOR ON 8/9/2014. THIS IS THE FIRST TIME I SMELLED THIS IN THE CAR. I LOOKED ONLINE TO SEE IF ANYONE HAD REPORTED THIS PROBLEM AND FOUND MANY POSTINGS POINTING TO THIS RECALL PETITION. HTTP://MBWORLD.ORG/FORUMS/W211-AMG/363759-URGENT-NOTICE-03-06-E55S-WERE-INVOLVED-FUEL-SENDER-RECALL-BOMBS-29.HTML I REMOVED THE REAR SEAT AND COVER. I WAS THEN ABLE TO VISUALLY CONFIRM THAT I HAVE SMALL POOLS OF FUEL AROUND THE BASE OF THE SENDER/SENSOR UNITS. THESE POOLS OF FUEL WERE PRESENT ON BOTH THE PASSENGER-SIDE AND DRIVER-SIDE UNITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621097August 9, 2014
FUEL SYSTEM, GASOLINE
EXTREME FUEL VAPOR CONTAMINATION INSIDE THE CABIN OF MY 2007 E 350 SEDAN AFTER FILL UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620788August 7, 2014
STEERING, ELECTRICAL SYSTEM
STARTED IGNITION, IDLE FOR ABOUT 3 MINS WARMING UP THE ENGINE. PREPED TO LEAVE TO CURRENT DESIGNATION. REVERSE, PULLING OUT TO THE RIGHT I TURN MY STEERING WHEEL ALL THE WAY TO THE RIGHT, CAR SHUTS OFF, ALL LIGHTS APPEAR ON THE DASH. TURN OFF AND RESTARTED. AND CONTINUE TO DRIVE IN REVERSE REPEATING THE STEERING TO THE RIGHT... CAR STALLS AGAIN.... I FINALLY MAKE IT HOME BECAUSE I WAS NOT SURE IF THE CAR WAS SAFE TO DRIVE. I PARKED, TURNED ALL THE WAY TO THE RIGHT MADE A WEIRD IDLE NOISE MAYBE 4X LOUDER THEN STANDARD BUT DEEPER. AND BOOM STALLS. I DON'T WANT TO TAKE IT TO THE DEALER SHIP AS THEY WILL PLAY GAMES WITH MY PREVIOUS CAR THEY MADE ME PAY FOR THE RECALL I NEVER KNEW ABOUT! IF ANY ONE ELSE HAS THIS PROBLEM DON'T MAKE FULL RIGHT TURNS ON THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618713August 4, 2014
FUEL SYSTEM, GASOLINE
I FILLED THE FUEL TANK AND PARKED THE VEHICLE IN MY GARAGE. A COUPLE OF HOURS LATER I WENT INTO THE GARAGE AND DISCOVERED A STRONG GAS SMELL. I IMMEDIATELY CONTACTED THE GAS COMPANY AND TOLD THEM I SUSPECTED A GAS LEAK. THE TECHNICIAN CAME OUT AND TESTED THE APPLIANCES IN THE GARAGE. AFTER THE APPLIANCES TESTED NEGATIVE THE TECHNICIAN SURMISED THAT THE SMELL WAS POSSIBLY EMITTING FROM MY VEHICLE. THE FOLLOWING DAY I TOOK THE VEHICLE INTO THE MERCEDES BENZ DEALER AND WAS ADVISED THAT THERE WAS A FUEL TANK LEAK. THE SERVICE ADVISOR GAVE ME A VERY COSTLY ESTIMATE FOR THE REPAIRS. I ELECTED TO HAVE THE VEHICLE REPAIRED AT A PRIVATE MECHANIC. UNFORTUNATELY THE ISSUE WAS NOT COMPLETELY RESOLVED AND THE VEHICLE STILL EMITS A FUEL SMELL WHEN THE TANK IS FULL. I AM DISAPPOINTED THAT THE DEALER DID NOT ADMIT THAT THIS WAS A MANUFACTURE ISSUE AND OFFER TO MAKE THE REPAIRS WITHOUT CAUSE. I FEEL THIS IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618359August 2, 2014
FUEL SYSTEM, GASOLINE
THERE IS A STRONG GASOLINE ODOR AFTER WE FILL UP THE TANK. THE ODOR IS BOTH INSIDE AND OUTSIDE. THE VEHICLE HAS BEEN BACK TO THE DEALER 4 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618054July 31, 2014
FUEL SYSTEM, GASOLINE
GASOLINE IS LEAKING FROM FUEL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617249July 29, 2014
FUEL/PROPULSION SYSTEM
VERY STRONG FUEL (GAS) SMELL IN CABIN. WILL NOT GO AWAY. SMELLS LIKE GAS IN CABIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617399July 29, 2014
POWER TRAIN
I INITIALLY HAD ISSUES WITH THE TRANSMISSION SLIPPING THEN THERE WERE ENGINE ISSUES COMPOUNDING THE PROBLEM. RE THE TRANSMISSION, MY FIRST OCCURRENCE WAS WHEN I WAS ABOUT TO ENTER A VERY BUSY INTERSECTION AND MY CAR WOULD BARELY MOVE. MY MECHANIC EXPLAINED LATER THAT THE CAR WAS STUCK IN 3RD GEAR SO I COULD NOT GET MY NORMAL FORWARD MOVEMENT. HE TOLD ME IF IT HAPPENED AGAIN TO TURN MY ENGINE OFF, COUNT TO TEN AND TURN IT BACK ON. FORTUNATELY HE TOLD ME THIS BECAUSE THE NEXT TIMES IT HAPPENED I WAS ON LINCOLN BLVD. IN MARINA DEL REY, CA. AND MY CAR WOULD NOT ACCELERATE AT ALL. ONE TIME I WAS AT A RED LIGHT SO HAD TIME TO TURN IT OFF AND ON. THE NEXT TIME I HAD TO COAST INTO A VERY SMALL CENTER DIVIDER THAT WAS GROWING SMALLER AND WITH TRAFFIC FLYING BY ON MY SIDE AND ONCOMING I HAD TO TURN OFF MY ENGINE, COUNT TO TEN AND TURN IT ON. THIS CAUSED A LOT OF ANGST SINCE I HAD CARS FLYING BY AND AT ME WHILE DOING THIS. THERE HAVE BEEN MANY OTHER INSTANCES. I AM GETTING NO COOPERATION FROM MBZ. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616742July 28, 2014
FUEL/PROPULSION SYSTEM
AFTER FILLING UP THE GAS TANK TO FULL, I DROVE MY VEHICLE HOME AND NOTICED A DISTINCT GASOLINE SMELL IN THE GARAGE A FEW HOURS LATER. THE NEXT MORNING, THE SMELL IN THE GARAGE WAS EVEN STRONGER AND UPON OPENING THE DOORS OF THE VEHICLE, IT WAS CLEAR THAT THE GAS SMELL WAS COMING FROM THE VEHICLE AND WAS STRONGEST INSIDE. IN NOVEMBER 2012, CROWN AUTOMOBILE, A MERCEDES-BENZ DEALERSHIP, PERFORMED SERVICE ON THE CAR AND "FOUND THE RIGHT SIDE FUEL LEVEL SENSOR SEAL LEAKING". THE SEAL WAS REPLACED AND THE FUEL TANK WAS REFILLED AND CHECKED FOR LEAKS. AT THAT TIME, NO LEAKS WERE FOUND. HOWEVER, THE SMELL HAS REAPPEARED AND IS CONSISTENT WITH OTHER COMPLAINTS ABOUT THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616947July 28, 2014
FUEL/PROPULSION SYSTEM
WHEN I FILL THE GAS TANK TO FULL,THE GAS SMELL IS VERY STRONG INSIDE/OUTSIDE OF CAR. THE PROBLEM IS CONSISTENT WITH EVERY FILL UP. DEALER SUGGESTS THAT THIS MAY BE A RESULT OF FUEL TANK LEAKS. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616532July 26, 2014
TIRES, TIRES:SIDEWALL
I HAVE A 2012 MERCEDES E350 WITH 15000 MILES. IT HAS OEM TIRES MADE BY CONTINENTAL. CONTI PRO 245/40 R18 97V. I INCIDENTALLY NOTICED ON 7/23/14 THAT ONE OF THE TIRES HAD A BUBBLE WHERE THE WALL WAS BULGING AND TIRE WAS SOFT. ON EXAMINATION OF THE OTHER TIRES, I SAW THAT 3 OF THE 4 TIRES WERE WEAK AND BUBBLES HAD FORMED. I TALKED TO THE DEALERSHIP, THEY TOLD ME THAT THEY HAVE SEEN AT LEAST 300 SIMILAR PROBLEMS IN THE LAST 4 MONTHS. THEY ASCRIBED IT TO THE FACT THAT MERCEDES HAS A "LOW PROFILE HIGH PERFORMANCE" TIRE. IF IT HITS A POTHOLE, THE TIRE WALL WEAKENS AND A BULGE CAN FORM. HE TOLD ME NOT TO USE THE CAR BUT INSTEAD GET ALL THE TIRES CHANGED. HE MENTIONED THAT SINCE A LOT OF OEM TIRES ON MERCEDES ARE CONTINENTAL CONTI, IT IS ONE OF THE COMMON ONES BUT IT HAPPENS ON OTHER LOW PROFILE TIRES TOO. I HAVE NOT CHANGED THE TIRES AND I AM KEEPING THE CAR IN THE GARAGE, AND USING MY SECOND CAR INSTEAD. IF THE PROBLEM IS SO COMMON, I BELIEVE THAT OWNERS OF SUCH VEHICLES AND TIRES SHOULD BE ASKED TO CHECK THEIR TIRES REGULARLY AS A BLOWOUT ON A HIGHWAY CAN EASILY BE FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616360July 25, 2014
FUEL SYSTEM, GASOLINE
2007 MERCEDES BENZ E350 SHOWED SYMPTOMS OF CRANKING BUT NOT STARTING INTERMITTENTLY AND ALSO NOTICED FUEL ODOR IN THE COMPARTMENT OFTEN FOR WEEKS. EVENTUALLY FUEL ODOR WAS NOTED WITHIN THE INTERIOR OF THE VEHICLE AND THE CAR WILL NOT START AT ALL AFTER CRANKING FOR FEW SECONDS LOOKING LIKE IT WAS NOT GETTING FUEL AT ALL. WHEN THE CAR WAS ARRANGED TO BE SENT TO THE DEALERSHIP, THE TOW TRUCK GUY REMOVED THE REAR SEAT TO IDENTIFY SOURCE OF FUEL SMELL WHICH HAD REVEALED FUEL POOLING ON STARTING ATTEMPT OF THE ENGINE AND THE HEAVY FUEL POOLING WAS NOTED AT THE FUEL PUMP SENDING UNIT. THIS SEEMED EXTREMELY HAZARDOUS FOR CAR SAFETY.THE FUEL WAS GUSHING OUT WHICH SPREAD TO THE SEAT AND FABRIC AND SENT FUEL SMELL AND FUMES INTO THE PASSENGER COMPARTMENT. MERCEDES QUOTED $800+ FOR THE REPAIRS AND DELIVERED THE CAR PROMISING THAT THE FAULTY PUMP AND SENDING UNIT WAS REPLACED. THE CAR DID NOT EVEN MAKE HOME AND BROKE DOWN BEFORE REACHING HOME SHOWING SAME STARTING PROBLEM . HENCE IT WAS TOWED BACK TO THE DEALERSHIP AND THIS TIME THEY ARE ASKING ANOTHER $800+ TO REPLACE THE SECOND FUEL PUMP WHICH THEY CLAIMED WAS WORKING WHEN THE CAR WAS DELIVERED. FUEL SMELL STILL EXISTS IN THE PASSENGER COMPARTMENT AND THE CAR IS NOT DRIVABLE . DEALERSHIP DID NOT ACCEPT ANY RESPONSIBILITY FOR DELIVERING THE CAR WITHOUT REPAIRING THE REPORTED DEFECT AND ASKING DOUBLE PRICE FOR A MANUFACTURE DEFECT OF THE CAR WHICH IS A MAJOR ROAD SAFETY HAZARD ITEM AND MUST BE CONSIDERED AS A SAFETY RECALL FROM MERCEDES CAR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615573July 23, 2014
STRUCTURE:BODY
MOLDS AND MILDEW BUILD UP IN THE AIR CONDITION DUCTS PLACING PEOPLE WHO ARE SUSCEPTIBLE FOR INFECTION (PEOPLE WITH WEAK IMMUNE SYSTEM) AT RISK FOR FATAL INFECTION. THE DEALER STATED THAT THIS IS A KNOWN AND COMMON CONDITION FOR THIS CAR BECAUSE THE AC BOX DOES NOT DRAIN THE CONDENSED WATER. THIS IS BECAUSE THE WAY THE CAR WAS DESIGNED. THE DEALER RECOMMENDED TURNING OFF THE AC FOR 30 SECONDS WHILE KEEPING JUST THE FAN ON EVERY TIME BEFORE TURNING OFF THE CAR TO DRY UP THE CONDENSED WATER ON THE AC COILS, NOT PRACTICAL. THE DEALER HAS A KNOWN SERVICE TO DISINFECT THE AC SYSTEM BUT BECAUSE OF THE CAR DESIGN COULD NOT GUARANTEE THAT THE CONDITION WILL NOT RETURN. THERE IS NO WARNING OR ANY INSTRUCTIONS IN THE MANUAL REGARDING THIS POTENTIALLY FATAL CONDITION FOR SUSCEPTIBLE PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614949July 21, 2014
FUEL SYSTEM, GASOLINE
FOR APPROXIMATELY A YEAR AND A HALF, WHEN FILLING MY GAS TANK, A STRONG GAS SMELL OCCURS IN THE CABIN OF THE CAR AND IN THE HOUSE GARAGE FOR A FEW DAYS. TO TRY AND AVOID THIS PROBLEM I AVOID FILLING MY CAR COMPLETELY AS THE SMELL DISSIPATES AS GAS IS CONSUMED. ON JULY 19, 2014, I FILLED MY TANK TO THE CLICK AND PROCEEDED HOME, PARKING IN THE GARAGE. MY BEDROOM IS ABOVE THE GARAGE. WHILE SLEEPING FOR A FEW HOURS, I AWOKE WITH A HORRIBLE HEADACHE AND THE STRONG SMELL OF GASOLINE IN MY ROOM. I WENT TO THE GARAGE AND THE SMELL OF GAS WAS OVERWHELMING. I STATED MY CAR AND MOVED IT OUT OF THE GARAGE TO THE DRIVEWAY FOR HEALTH AND SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610614July 15, 2014
FUEL SYSTEM, GASOLINE
I PURCHASED A 2008 E63 MERCEDES BENZ IN DECEMBER 2013. SINCE THE DATE OF PURCHASE I HAVE NOTICED A STRONG ODOR AND SMELL OF GASOLINE UPON FUELING THE AUTOMOBILE(BOTH INSIDE AND OUTSIDE OF THE VEHICLE). THIS ODOR PROGRESSIVELY GOT STRONGER UNTIL I WAS UNABLE TO CLOSE MY GARAGE DUE TO THE FUMES AND THE FEAR FOR MY SAFETY. I TOOK THE CAR TO A MERCEDES BENZ DEALER (LUCKILY) TO HAVE IT CHECKED OUT PRIOR TO A ROAD TRIP ON 7/2/2014 AND IT WAS DETERMINED THERE WAS A LEAK IN THE FUEL TANK AND SENDING UNIT (S). THE TECHNICIANS AT THE MERCEDES BENZ DEALERSHIP INDICATED TO ME THAT THE VEHICLE WAS UNSAFE TO DRIVE AND OPERATE. I HAVE DISCOVERED THAT THIS PARTICULAR ISSUE IS COMMON TO MY PARTICULAR VEHICLE MAKE, MODEL AND YEAR (A RECALL OR CLASS ACTION LAWSUIT HAS BEEN DONE AGAINST MB FOR THIS PROBLEM). I HAD THE REPAIRS DONE AT MERCEDES BENZ BUT WAS CHARGED FOR THE REPAIRS. I SEEK TO RECOVER THE REPAIR COSTS ASSOCIATED WITH THIS INCIDENCE. PLEASE CONTACT ME IMMEDIATELY AS I NEED GUIDANCE AND INFORMATION REGARDING THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610482July 14, 2014
ENGINE
TL* THE CONTACT OWNED A 2011 MERCEDES BENZ E350. WHILE APPROACHING A STOP SIGN, THE CONTACT DETECTED A STRONG BURNING SMELL INSIDE THE VEHICLE. THE CONTACT AND THE FOUR PASSENGERS EXITED THE VEHICLE AND NOTICED THAT THE UNDERCARRIAGE WAS ON FIRE. THE FIRE ORIGINATED FROM UNDER THE HOOD AND CONTINUED TO THE UNDERCARRIAGE AND DRIVER SIDE DOOR. THE VEHICLE BECAME COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AS WELL AS AN INCIDENT REPORT BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10610554July 14, 2014
ENGINE, FUEL SYSTEM, GASOLINE
EVERY TIME THE GAS TANK IS FILLED 100% FULL (ONLY UNTIL GAS PUMP NOZZLE FIRST CLICK) AND THE CAR IS BEING DRIVEN FOR LESS THAN 20 MILES AND PARKED, I CAN SMELL VERY STRONG GASOLINE ODOR FROM OUTSIDE THE CAR. I HAVE TRIED TO FIND THE ISSUE AND LIFTED IT UP. WHAT CAN BE SEEN IS ABOUT 1OZ OF GASOLINE PUDDLE ON REAR UNDERCOVER (UNDERNEATH GAS TANK). OTHER THAN THAT, I CAN SEE LEAKED DRIED GASOLINE PATH ON THE SIDE OF THE TANK, WHICH POINTS TO THE LOCATION OF THE PUDDLE. THIS STRING GASOLINE ODOR ISSUE CANNOT BE SEEN OR SMELLED IF THE TANK IS FILLED ONLY 3/4 OF TANK VOLUME. THIS IS ISSUE HAS BEEN REPORTED TO MERCEDES BENZ SERVICE AT COLUMBIA, MO. HOWEVER, THEY QUOTED $600 JUST TO FIND THE ISSUE, EVEN THOUGH THIS IS CLEARLY MANUFACTURING DEFECT, SINCE HUNDREDS OF SIMILAR CASES CAN BE FOUND AT SEVERAL FORUMS AND SO MANY HAS BEEN REPORTED HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610559July 14, 2014
SUSPENSION
VEHICLE WAS DRIVEN AT HIGHWAY 54, MO ON CRUISE CONTROL AT 70MPH. NEXT TO ELDON EXIT, ON A STRAIGHT PART OF THE HIGHWAY, ALL OF SUDDEN THE FRONT DRIVER SIDE SPRING BROKE WITH A VERY LOUD BANG. AFTER INVESTIGATION, THE SPRING BROKE AT THE FIRST LOWER WINDING (THE END OF PLASTIC COVER, WHERE IT STARTS THE SECOND WINDING). AT THE BROKEN LOCATION AND ONLY AT THAT LOCATION, SURFACE RUST (30-40MM LONG) COULD BE SEEN. THE SPRING ON THE OTHER SIDE (PASSENGER SIDE) WAS OKAY BUT I COULD SEE THAT THERE IS NO PAINT (ABOUT 20MM LONG) AT EXACT SAME LOCATION AND IT STARTED TO RUST ON A VERY SMALL SPOT (1-3MM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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