Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10640109September 30, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE WAS SECURED WITH THE ENGINE TURNED OFF WHEN THE VEHICLE ROLLED AWAY IN REVERSE INDEPENDENTLY AND AS THE CONTACT WAS EXITING THE FRONT DRIVER'S SIDE DOOR. THE CONTACT WAS KNOCKED TO THE GROUND BY THE OPEN DOOR, WHICH THEN CRASHED INTO THE REAR FENDER OF AN UNOCCUPIED AND PARKED VEHICLE. THE VEHICLE CONTINUED TO ROLL AWAY AND CAME TO A STOP WHEN ENCOUNTERING A NEARBY CURB. THE CONTACT SUSTAINED BRUISES ALL OVER THE BODY AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10640281September 30, 2014
FUEL/PROPULSION SYSTEM
JUST FOUND OUT MY FUEL SENDING UNITS ARE LEAKING, STRONG GAS SMELL COMING FROM THE REAR DRIVERS SIDE WHEEL WELL.. HG MOTORSORTS DIAGNOSED, WILL BE TAKING TO ACG AUTOMOTIVE FOR SECOND OPINION.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640353September 30, 2014
FUEL/PROPULSION SYSTEM
FUEL SMELL INSIDE THE VEHICLE EVERY TIME FULL TANK IS FILLED. HEAVY FUEL SMELL INSIDE AND OUTSIDE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639706September 29, 2014
FUEL/PROPULSION SYSTEM
FUEL TANK LEAKING GAS UNDER REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639418September 26, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES E350. THE CONTACT STATED THAT A FUEL SMELL EMITTED INTO THE CAB OF THE VEHICLE AND FUEL WAS LEAKING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE ENTIRE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. ..UPDATED 11/17/14*BF THE CONSUMER STATED THAT THE CHILD OCCUPANT RECEIVED A HEADACHE THAT MAY HAVE BEEN CAUSED BY THE FUMES. UPDATED 8/5/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639304September 26, 2014
FUEL/PROPULSION SYSTEM
OWNED THE CAR FOR OVER 1 YEAR, NOTICED A PRONOUNCED SMELL OF GASOLINE AFTER FILLING UP AT A LOCAL SERVICE STATION. THOUGHT IT WAS A SPILL, SMELL GOT STRONGER OVER THE NEXT 10 MILES, PARKED THE CAR IN THE GARAGE, WHERE THE SMELL CONTINUED TO INCREASE TO THE POINT I COULD SMELL IT IN THE BEDROOMS ABOVE THE GARAGE. TOOK CAR TO LOCAL MERCEDES SPECIALIST WHO REMOVED THE INSPECTION PLATES UNDER THE REAR PASSENGER SEATS. DRIVER SIDE REVEALED A LARGE POOLING OF GASOLINE (APPROX 8 FL OZ) AROUND THE FUEL TANK APPARATUS. CAR IS NOT SAFE TO DRIVE, AND REQUIRED $1100 TO REPLACE THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638584September 23, 2014
FUEL/PROPULSION SYSTEM
THERE IS A STRONG SMELL OF FUEL VAPOR THAT IS NOTICEABLE BOTH INSIDE AND OUTSIDE THE CAR, PARTICULARLY WHEN THE GAS TANK IS FULL. AN EVAP TEST SHOWS THAT THERE IS A GASKET NEAR/ON TOP OF THE GAS TANK UNDER THE REAR PASSENGER SEAT THAT SHOWS SIGNS OF A FUEL LEAK. THERE ARE NO SIGNS OF A RECALL THAT I CAN FIND ONLINE AND MERCEDES WANTS TO CHARGE $2100+ JUST FOR PARTS FOR A REPLACEMENT FUEL TANK FOR SOMETHING THAT I FEEL IS HAZARDOUS TO OUR HEALTH AND SHOULD HAVE BEEN RESOLVED BY MERCEDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638103September 22, 2014
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GASOLINE IN THE PASSENGER COMPARTMENT. UPON FURTHER INVESTIGATION, GAS WAS FOUND POOLED ON TOP OF THE FUEL SENDING UNIT LOCATED UNDER THE BACK SEAT ON THE DRIVERS SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637179September 18, 2014
FUEL/PROPULSION SYSTEM
NOTICED STRONG FUEL SMELL IN CABIN AFTER FILLING TANK - TOOK CAR TO DEALER AND WAS QUOTED OVER $700 TO REPLACE FUEL LEVEL SENDER AND SEALS. PROBLEM CAUSES UNSAFE LEVEL OF FLAMMABLE AND TOXIC GASOLINE VAPOR TO BUILD UP IN CAR DUE TO EVAPORATION OF POOL OF LEAKED FUEL ON TOP OF TANK (LOCATED UNDER REAR SEAT). APPEARS TO BE COMMON ON '03 TO '09 W211 BODY STYLE, BUT MB OFFERS NO HELP UNLESS CAR WAS SOLD IN STATES REQUIRING PZEV CERTIFICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633494September 16, 2014
FUEL/PROPULSION SYSTEM
STRONG SMELL OF FUEL COMING FROM UNDER VEHICLE. NO GAS LEAKS VISIBLE. SHORTLY AFTER FILLING UP THE GAS TANK (I DO NOT "TOP OFF") I THOUGHT I SPILLED GASOLINE ON MY PANTS. TURNS OUT THE FUEL SENDER UNITS MAY BE LEAKING. THERE IS A LAWSUIT AGAINST MBUSA REGARDING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633013September 14, 2014
FUEL/PROPULSION SYSTEM
AFTER FILLING UP THE FUEL TANK...STRONG FUEL ODOR INSIDE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633073September 14, 2014
FUEL/PROPULSION SYSTEM
FUEL LEAK IN SENDING UNIT ABOVE GAS TANK. VERY STRONG SMELL OF GAS IN CAR AND GAS LEAKING IN MY GARAGE. TOOK IT TO MERCEDES BENZ OF COLORADO SPRINGS AND IT TOOK THREE VISITS TO FIX THE PROBLEM IN 2009. NOW 9/14/14 HAVING THE SAME PROBLEM WITH STRONG SMELL OF FUEL IN THE CAR AND FUEL LEAKING IN THE SENDING UNIT ALL THE WAY TO THE FOAM OF THE BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632357September 11, 2014
FUEL/PROPULSION SYSTEM
I BOUGHT MY FIRST MERCEDES 20 DAYS AGO, I WAS DRIVING WITH MY KIDS AROUND 6:30PM WHEN SUDDENLY I SMELL FUEL INSIDE THE CAR AND ANOTHER VEHICLE APPROACHES ME TO ADVISED ME THAT MY CAR WAS LEAKING FUEL ALL OVER THE ROAD. I TOOK MY KIDS OUT OF THE CAR IMMEDIATELY AND I CONTACTED THE MERCEDES BENZ SERVICE DEPARTMENT FOR HELP AND I WAS TOLD BY A RECEPTIONIST THAT THE SERVICE DEPARTMENT WAS CLOSED THAT I NEED TO CONTACT A TOW SERVICE THAT WAY THE VEHICLE CAN BE DELIVER TO THE DEALERSHIP FOR SERVICE. YOU CAN'T IMAGINED HOW I FELT ON THE SIDE OF THE ROAD AT THAT TIME ALONE WITH MY 2 KIDS WITH A CAR LEAKING FUEL. I'M VERY DISAPPOINTED!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632555September 11, 2014
FUEL SYSTEM, GASOLINE
EXISTING ISSUE NHTSA ACTION NUMBER EA13003 FUEL SENDER LEAKAGE ALREADY 116 REPORTS ON THE E55AMG MODEL PER THE REPORT. THIS WILL INCREASE TO 117. TOTAL COST TO ME QUOTED AT $1300.00 IN 2012 I PAID APPROX. $2000.00 FOR A SEPARATE ISSUE WITH THE FUEL SYSTEM. I AM THE ORIGINAL OWNER OF THE CAR AND HAVE HAD ALL SERVICE PERFORMED BY MERCEDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632243September 10, 2014
FUEL/PROPULSION SYSTEM
SAFETY AND HEALTH ISSUE WITH FUEL LEAKING FROM GAS TANKS AND TWO FUEL PUMPS IN 2008 MERCEDES E350. THERE IS TERRIBLE SMELL IN THE CAR THAT STARTED AROUND AUGUST 8, 2014 AND HAS GOTTEN WORSE. YOU CANNOT DRIVE THE CAR BECAUSE OF THIS SMELL. WE FIND OUT FROM MERCEDES DEALER THAT THIS IS FROM CORRODED SEALS AROUND GAS TANK AND THE TWO FUEL PUMPS THAT PUMP FUEL FROM THE GAS TANK. GASOLINE HAS LEAKED OUT AND HAS SATURATED INSULATION MATERIALS INSIDE THE PASSENGER COMPARTMENT OF THE CAR. APPARENTLY GAS TANK IS LOCATED INSIDE THE PASSENGER COMPARTMENT UNDER THE REAR SEAT. THEY ARE WANTING TO CHARGE US $2,500 TO FIX AND REPAIR THE DAMAGE - WHICH IS DUE TO THEIR FAULTY SEALS AROUND THE GAS TANK AND FUEL PUMPS - REPLACE THE FUEL PUMPS, CLEAN UP ALL THE SPILLED FUEL, REPLACE THE INSULATION MATERIAL AND WHAT EVER ELSE HAS BEEN DAMAGED. THIS SHOULD BE A RECALL ISSUE. I SEE STORY ON INTERNET WHERE THIS HAS BEEN REPORTED 533 TIMES AS OF MARCH 19, 2013. HERE IS LINK TO ARTICLE HTTP://WWW.USATODAY.COM/STORY/MONEY/CARS/DRIVEON/2013/03/19/MERCEDES-BENZ-E-CLASS-NHTSA-FUEL-LEAKS-ODOR/1999263/ HOW MANY TIMES DOES THIS HAVE TO BE REPORTED TO CONSTITUTE MERCEDES DOING A RECALL AND ADDRESSING THIS ISSUE AT THEIR COST INSTEAD OF MINE? WHAT IF SOMEONE SMOKES IN THE CAR? WILL THIS EXPLODE? YOU CANNOT STAND THE SMELL AS IT MAKES YOU SICK TO SET IN THE CAR. TO ME THAT IS BOTH A SAFETY ISSUE AND A HEALTH ISSUE AND SHOULD BE ADDRESSED BY MERCEDES. THEY ARE SAYING THAT THE CAR IS OLD - BUT 6 YEARS FOR A MERCEDES I WOULD NOT CONSIDER OLD. IT SHOULD LAST 15+ IN MY OPINION. I DRIVE THIS CAR LONG DISTANCES, MANY TIMES OVER 10+ HOURS IN A DAY. I CANNOT BE IN THE CAR WITH THIS SMELL, IT WILL MAKE ME SICK AFTER LESS THAN 1 HOUR. I DROVE IT FOR 20 MINUTES A FEW DAYS AGO AND IF FELT SICK THE REST OF THE DAY.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631756September 9, 2014
FUEL/PROPULSION SYSTEM
I HAVE A STRONG SMELL OF GAS AFTER FILLING UP TANK. NOTICED VERY STRONG WHEN SITTING IN GARAGE OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631874September 9, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. THE DEALER STATED THAT THE TWO FUEL SENDING UNITS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,512.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631463September 8, 2014
FUEL/PROPULSION SYSTEM
VERY STRONG SMELL OF GASOLINE INSIDE AND OUTSIDE THE VEHICLE. REGARDING THE INTERIOR, IT WAS DETERMINED THAT THERE WAS A LEAKING SEAL AT THE FUEL SENDER UNIT. THE SEAL AT THE FUEL SENDER UNIT WAS REPLACED IN MARCH 2010. THIS PROBLEM RECURRED IN LATE 2013. IN MARCH 2014 THE FUEL PUMP ASSEMBLY, FUEL PUMP LOCK RING AND FUEL SENDER SEAL WERE ALL REPLACED WITH NEW PARTS. THE PROBLEM HAS RE-APPEARED AGAIN. REGARDING THE EXTERIOR SMELL IT WAS DETERMINED THAT THERE IS A FUEL LEAK AT THE FUEL TANK VENT AREA. THIS WAS INITIALLY MANAGEABLE BY KEEPING THE FUEL LEVEL BELOW 3/4 FULL. IN THE LAST COUPLE MONTHS THIS PROBLEM EXISTS AT ANY FUEL LEVEL. THIS OVERWHELMING FUEL SMELL WILL COMPLETELY ENVELOP THE ENTIRE GARAGE WITHIN 15 -20 MINUTES AND POSSESSES AN EXTREME HEALTH RISK AND POTENTIAL FOR AN ACCIDENT TO HAPPEN. THE LEVEL OF EXTERIOR ODOR NOW IS SO HIGH THAT IT PENETRATES INTO THE INTERIOR OF THE VEHICLE, WHETHER THE VEHICLE IS STANDING STILL, IN MOTION AND WITH THE ENGINE ON OR OFF. FROM THE RESEARCH I HAVE DONE THIS EXACT SAME PROBLEM IS COMMON TO THIS MODEL MERCEDES BENZ AND HAS BEEN DOCUMENTED FOR A NUMBER OF YEARS. I HAVE NOT RECEIVED ANY NOTIFICATION OR COMMUNICATION FROM MERCEDES BENZ AT ANY TIME REGARDING THIS ISSUE. THIS IS UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628715August 27, 2014
FUEL/PROPULSION SYSTEM
FUEL SMELL IN REAR INSIDE (AND OUTSIDE) PARTICULARLY AFTER FILLING IT UP WITH GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629771August 26, 2014
FUEL SYSTEM, GASOLINE
STRONG SMELL OF GAS AROUND REAR OF DRIVER SIDE AND ALSO INSIDE OF CAR. I REMOVED THE BACK SEAT AND FUEL PUMP COVER TO FIND GAS POOLING INSIDE THE COMPARTMENT. GAS WAS ALSO STEAMING OUT OF A PLASTIC PIECE CONNECTED TO A HOSE. PHOTOS WERE TAKEN FOR DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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